Integrated Health Svc in Gainesville, FL

Pros

• Isabella in admissions went above and beyond to help families.
• Isabella in admissions is warm and understanding, making everyone feel like family and treating all with love and respect.
• The admissions team is phenomenal, with Isabelle welcoming new residents and going above and beyond.
• Moe is a good staff member on the team.
• The therapies provided were very good for the patient.
• Bryant Sooy is empathetic and responsive, working with staff to lessen the family's suffering.
• The facility is warm and welcoming with award-winning customer service.
• The staff are kind, friendly, and helpful, forming a caring team.

Cons

• The facility is described as dirty and filthy, with roaches everywhere and strong odors.
• Patients have to wait hours, sometimes more than three, for staff to attend to them.
• The staff are described as rude, unprofessional, and neglectful.
• Many reviewers say the place should be shut down.
• There are reports of belongings going missing or being stolen.
• Medications are frequently mismanaged, with delays and even being swapped between patients.
• Call bells go unanswered and patients are left unattended for long periods.
• There are nights without a night nurse and inadequate supervision.

Review

Integrated Health Svc in Gainesville is best suited for families seeking a rehab-oriented entry to care with a strong, responsive admissions process and a few caregivers who truly connect with residents. The facility shows up as a place where a few staff members - notably in admissions - can make a difficult transition smoother, and where, on certain shifts, kind, attentive care is possible. For short-term recovery or transitional care, when a family can lean on a proactive admissions team and maintain close oversight, this community can deliver a hopeful pathway. But the overall experience hinges on day-to-day staffing stability, which is clearly variable.

Those weighing alternatives should be aware of the red flags that persist in many reviews. If a resident requires consistent, reliable nursing attention, prompt med administration, thorough infection control, and dependable housekeeping, this is a facility where those fundamentals have been inconsistently delivered. Families should consider other options if a long-term plan depends on predictable response times, uninterrupted supplies, or a consistently clean, well-managed environment. The volume and severity of negative reports make it prudent to explore competing facilities with steadier staffing and clearer accountability.

The most credible positives center on human touch in admissions and a subset of caregiving staff. Isabella in admissions is repeatedly praised for her responsiveness and supportive approach, a reminder that a thoughtful onboarding experience can set a tone for the stay. Several reviews note caring nurses, aides, and a more engaged administrator in recent times, suggesting that leadership and problem-solving can translate into meaningful improvements on some shifts. When these elements are present, residents feel seen, options feel available, and the sense of family touted by staff members can become a real asset. Yet these bright spots are unevenly distributed across days and departments.

The most consequential negatives, however, undermine the potential advantages. Widespread reports of roaches, odors, and dirty conditions paint a troubling backdrop for any rehab or long-term stay. Medication administration has been described as late or inconsistent, with multiple accounts of patients going hours without meds or being switched accidentally with a roommate's dose. Supplies such as drinking straws or basic amenities have been missing at times, and instances of caregiver unresponsiveness or even unsafe behavior among staff have been cited. Alarming anecdotes of neglect, bedsores, UTIs, and patients left unattended through the night compound the risk picture. Together, these issues do not simply reflect discomfort; they raise questions about patient safety and reliability.

Because the facility shows both notable compassion from some staff and chronic procedural lapses, families should approach with a plan. Prioritize a transparent pre-admission tour focused on real-time nurse call response times, med-pass protocols, and room cleanliness. Demand a single point of contact for the stay, insist on direct access to the DON or administrator, and review the most recent state or AHCA inspection results. Ask how staffing levels are allocated across day and night shifts, and request demonstrations of how emergency needs are handled. Establish a written escalation path for concerns and confirm ongoing follow-up after any incident. In short: diligence and clear accountability are non-negotiables.

For residents, the fit hinges on care expectations and risk tolerance. Individuals requiring intensive, consistent supervision - dementia care, frequent pain management, or infection control - may find this setting precarious given the variability reported. Those who prize social engagement, kindness from select staff, and a warm admissions welcome could experience meaningful benefits - but only if the care delivery aligns with those best-case impressions on a given day. If a family cannot tolerate variability, oversight fatigue, or conflicting reports about safety and cleanliness, alternative Gainesville options with steadier staffing and stricter quality checks deserve serious consideration.

Bottom line: Integrated Health Svc presents a mixed proposition. It can work for families who can actively monitor care, lean on a proactive admissions team, and navigate a landscape where occasional excellent caregiving exists alongside persistent organizational risks. For long-term residence or high-need residents, however, the balance tips away from suitability due to frequent safety, cleanliness, and consistency concerns. Prospective families should schedule thorough visits, verify current staffing and med-management practices, and have a concrete plan for supervision and escalation. If those elements align, this facility can be a path forward; if not, it is prudent to keep exploring other Gainesville options with stronger, more dependable outcomes.

This part of Gainesville, Florida, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants such as Bahama Breeze, Bolay, and Culver's within close proximity, residents can enjoy a wide selection of dining options. Additionally, there are several hospitals nearby including Shands Hospital and Select Specialty Hospital for easy access to quality healthcare services. For entertainment, seniors can visit Regal Butler Town Center or Regal Celebration Pointe & RPX theaters. There are also cafes like Metro Diner and Starbucks where they can relax and socialize with friends. The presence of pharmacies such as CVS Pharmacy and Walgreens ensures easy access to medications, while parks like Albert �Ray� Massey Park provide opportunities for outdoor recreation and relaxation. This area offers a well-rounded lifestyle for seniors looking to enjoy their retirement years in comfort and convenience.

Restaurants

• Bahama Breeze (0.5 miles)
• Bolay (0.6 miles)
• Culver's (0.6 miles)
• Chuy's (0.8 miles)
• Taco Bell (0.8 miles)
• BurgerFi (0.8 miles)
• Miller's Ale House (0.8 miles)

Hospitals

• Shands Hospital (0.6 miles)
• Shands Florida Surgical Center (0.8 miles)
• Select Specialty Hospital (1.2 miles)
• Malcom Randall Va Medical Center (2.3 miles)
• North Florida Regional Medical Center 2nd Floor (2.4 miles)
• Shands Hospital (2.4 miles)
• Shands PICU (2.5 miles)

Theaters

• Regal Butler Town Center (0.6 miles)
• Regal Celebration Pointe & RPX (1 miles)

Cafes

• Metro Diner (0.6 miles)
• Starbucks (0.8 miles)
• Panera Bread (0.9 miles)
• Peach Valley Cafe (1 miles)
• Starbucks (1.3 miles)
• CYM Coffee Co. (2 miles)
• Panera Bread (2.2 miles)

Physicians

• UF Health Orthopaedics and Sports Medicine Institute (0.7 miles)
• Shands Rehab Center (0.7 miles)
• Eyeglass Express (0.7 miles)
• Bryan R Prine MD (0.7 miles)
• MyEyeDr (0.9 miles)
• Southeastern Labratory (1.4 miles)
• Simed (1.4 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.7 miles)

Parks

• Albert “Ray” Massey Park (2 miles)