Integrated Health Svc in Fort Pierce, FL

Pros

• The receptionist's hospitality was exemplary, and her smile and attentiveness made the entrance feel warm and welcoming.
• Cleanliness was highlighted as a priority, with no odors and a sense of high-quality care.
• The staff were great, attentive, and ensured residents were well cared for.
• The therapy team was incredible, helping residents regain strength and progress daily.
• The facility's staff were friendly, professional, and consistently helpful.
• Visitors felt welcomed by the friendly staff who made them feel at home.
• The center is warm, professional, and genuinely caring from the moment of arrival.
• The team is second to none, treating residents with kindness, respect, and attentiveness.
• Simone F. is a true professional with compassion and genuine kindness in serving others.
• Cassie is described as upbeat, positive, and helpful to residents and families.

Cons

• The nursing care was horrible.
• The facility was filthy and roach-infested, with strong odors and dirty rooms.
• Residents were left in soiled diapers and bed sores worsened due to neglect.
• Staff were secretive, unhelpful, and unprofessional, making families feel unwelcome.
• The phones were never answered, hindering important communication.
• The building is old and rundown and desperately needs renovation.
• Nurses and CNAs were overworked, undervalued, and sometimes negligent.
• The facility should be shut down.

Review

This community is best suited for families whose loved one needs targeted rehabilitation and daily therapeutic attention, and who value warm, responsive caregiving over pristine new construction. The strongest case here is made by the rehab and nursing teams that many reviewers praise for professionalism, personalized care plans, and steady progress. When therapy goals are clear and progress is tangible, residents often leave stronger, more independent, and more confident about returning home. The best-fit resident is someone who wants a hands-on, collaborative recovery environment, where therapists, nurses, and social staff are approachable and engaged, and where family involvement is welcomed as part of the care plan. For families seeking a flawless facility aesthetic or a consistently flawless day-to-day environment with near-perfect call responsiveness, this may not be the ideal match.

Key strengths cluster around the therapy culture and the human touch of the staff. Several reviews highlight a standout therapy team, with skilled PT/OT professionals and wound-care specialists, who push as needed but respect patient limits. The nursing staff is repeatedly described as caring and attentive, capable of delivering individualized care plans, and willing to address concerns when present or when family members advocate for timely updates. The facility at its best feels clean, orderly, and quietly professional, with administration and social work staff who strive to bridge gaps between clinical needs and family expectations. When care teams are aligned, residents experience meaningful improvements, a sense of dignity, and reassurance for families watching from outside the door.

Yet, the core picture is uneven. A substantial number of accounts point to serious quality-control and environment-related concerns that cannot be ignored. Recurring reports of roaches, strong odors, and inconsistent cleanliness punctuate many long-form narratives, sometimes alongside experiences of rooms and equipment that feel dated or neglected. Staffing fluctuations emerge as a frequent contributor to lapses, delays in answering call bells, slow pain management, inconsistent turning and repositioning, or missed opportunities for timely medications. Families describe situations where critical signals, phone calls, doctor updates, or med reconciliation, failed to come through promptly, creating anxiety about safety and daily routines. The divergence in experiences across shifts implies a facility that can perform at a high standard but remains fragile under pressure or with higher turnover.

These positives offset the negatives to a degree, but only for families who actively supervise and organize the care journey. When a family member takes a hands-on role, visiting during meals, insisting on real-time updates, and demanding strict adherence to prescribed care plans, the rehab gains can still be real. Clear, ongoing communication and a designated point of contact can help stabilize the trajectory despite occasional operational gaps. Staff who are approachable and responsive, when present, convert potential fear into trust, and dedicated therapists can keep a patient moving forward even if some days are less smooth. The caveat is that this favorable balance hinges on vigilant oversight and a willingness to escalate issues quickly; otherwise the environmental and staffing drawbacks can overshadow the clinical strengths.

This is not the place for everyone. Those who require immaculate infection controls, constant 24/7 responsiveness, or uniformly high staffing ratios without exception may want to consider alternatives. Families who cannot commit to regular on-site involvement or who need near-immediate resolution of concerns should look elsewhere, as some reviews describe prolonged delays in communication and assistance. For residents with complex medical needs requiring consistent, proactive management across shifts, or for those who prize a pristine, modern setting, a facility with a more uniform operations record may suit better. In short, potential residents who prioritize spotless conditions and bulletproof reliability over rehab momentum and family-driven oversight should expand their search.

For decision-making, a disciplined due-diligence approach matters. Schedule a thorough on-site tour with the administrator and the director of nursing, and critically evaluate cleanliness across multiple zones, pest-control history, and evidence of timely housekeeping. Request a tangible, written care plan with expected daily progress notes, and probe how PT/OT sessions are scheduled and adjusted as recovery unfolds. Talk to current residents and their families about meal quality, sensory environment, and how often staff respond during peak times. Review state inspection reports and inquire about staffing ratios by shift, as these often predict real-world performance. If choosing Sandgate Gardens, insist on a dedicated family liaison, transparent escalation paths, and a cadence of updates that aligns with the resident’s recovery milestones. The decision will hinge on balancing rehab potential and compassionate bedside care against sanitation concerns and staffing consistency; for many families, the best path is a careful, monitored engagement that prioritizes outcomes without tolerating chronic neglect.

This part of Fort Pierce, Florida offers convenient access to a variety of healthcare providers, including Grace Women's Healthcare and Hematology Oncology Associates of the Treasure Coast. Pharmacies such as Fort Pierce Discount Pharmacy are readily available for medication needs. There are several dining options nearby, including Cobb's Landing and Chick-Fil-A, as well as cafes like Old Florida Coffee Co and Starbucks for socializing with friends. Hospitals like New Horizons of the Treasure Coast are within a short distance in case of medical emergencies. Parks like Winterlakes Park provide opportunities for outdoor recreation and relaxation. Transportation options such as Budget Rent A Car offer easy access to explore the surrounding area, while theaters like AMC Port St Lucie 14 provide entertainment options for residents looking to enjoy a movie night out.

Physicians

• Grace Women's Healthcare (0.7 miles)
• William Bryan King (0.8 miles)
• Iannotti, Nicholas Dr - Hematology Oncology Associates of the Treasure Coast (0.8 miles)
• Physicians For Children (0.8 miles)
• King, William Dr - King, William B, MD, PA (0.8 miles)
• Prasad VRK Chalasani (0.8 miles)
• MD Primary Care (0.9 miles)

Pharmacies

• Fort Pierce Discount Pharmacy (0.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Winn-Dixie (4.9 miles)
• CVS Pharmacy (6.1 miles)
• Winn-Dixie (6.1 miles)

Cafes

• Old Florida Coffee Co (2 miles)
• Starbucks (2.2 miles)
• Panera Bread (9.4 miles)
• Starbucks (9.5 miles)

Restaurants

• Cobb's Landing (2 miles)
• Golden Corral (2 miles)
• 12A Buoy (2.1 miles)
• Chick-Fil-A (2.3 miles)
• Cracker Barrel (2.7 miles)
• Islamorada Beer Company (3 miles)
• Burger King (3 miles)

Hospitals

• New Horizons of the Treasure Coast (4.6 miles)
• Martin Memorial Health Systems (8.7 miles)
• Surgical Center of Treasure Coast (10.3 miles)

Parks

• Winterlakes Park (5.3 miles)
• Charles E. Ray Park (6.5 miles)
• Lakewood Park (6.8 miles)

Transportation

• Budget Rent A Car (9.4 miles)

Theaters

• AMC Port St Lucie 14 (9.4 miles)