Hills Creek Inc

Pros

• The Lynmoore at Lawnwood is truly exceptional.
• The staff are warm, attentive, and treat residents like family.
• The community is clean, welcoming, and full of engaging activities.
• Residents feel safe, cared for, and truly at home.
• Crystal in sales provides helpful information and makes families feel supported.
• Crystal, Alissa, and the management team are dedicated and helpful.
• Crystal the Sales Director is amazing and offers detailed tours.
• The Lynmoore has a wonderful atmosphere with friendly, caring staff.
• The Lynmoore is a beautiful senior living community with natural light and well-maintained grounds.

Cons

• The shuttle driver was described as unsafe (changing lanes without signals, swerving, horn-blasting) and the Office Manager Zulma was dismissive, hanging up on callers, with no corporate follow-up.
• After new management took over, the facility dropped from five stars to less than one star, with deteriorating food and care and emergency buzzer delays of 30 minutes to an hour.
• The Executive Director allegedly lied to a reviewer about an issue, and there were numerous other complaints; the reviewer warned to avoid the facility.
• The place was criticized for a lack of leadership, drama, and unprofessionalism, with staff who care about residents being fired.
• There is significant staff turnover, including several excellent managers who quit, signaling instability.

Review

The Lynmoore at Lawnwood emerges from a wide range of heartfelt experiences as a community that many families remember for warmth, attentiveness, and a genuine sense of home. Across numerous accounts, residents and their loved ones repeatedly praise Crystal, the sales director, and the rest of the team for their kindness, patience, and readiness to help. Several reviewers describe Crystal as a standout guide who makes families feel welcome from the first contact, offers thorough tours, and stays engaged as life plans evolve. Her presence is frequently connected to calmer transitions, clear information, and a feeling that someone is truly on your side as you navigate the move to assisted living.

There is a strong current of praise for The Lynmoore's atmosphere and daily life. The facility is described as clean, well-kept, and aesthetically pleasing, with bright, light-filled common spaces and well-tended grounds. Reviewers consistently note that the community feels intimate and manageable in size, yet still rich with opportunities for activity. Families highlight how staff members remember residents by name and how the environment supports social interaction, light exercise, and a sense of belonging. In many narratives, residents appear to be safe, engaged, and treated more like family than simply patients, which helps families feel confident that their loved ones are in a respectful, supportive setting.

Many comments center on the staff's responsiveness and compassion. In particular, Crystal and the broader leadership are repeatedly credited with going above and beyond to assist families, coordinate care, and ease difficult moments - whether arranging introductions for new residents, guiding families through legal or financial steps, or providing emotional support during sensitive times, such as the loss of a loved one. There are personal testimonies about how Crystal even accompanied a relative to other facilities to help find the best fit, and how she remained a steady, reassuring presence as life changed. The sense of teamwork and the belief that staff members genuinely care about residents' well-being come through powerfully in these reflections.

However, the community's narrative isn't without significant friction. A notable thread centers on concerns raised about safety and communication, particularly involving the shuttle service. One reviewer described a driver who was unsafe on the road and noted that an office manager, Zulma, reacted dismissively to the complaint, ultimately hanging up the phone and leaving the matter unresolved. That account highlights vulnerabilities in how concerns are addressed and the impact those interactions can have on trust between families and administration, especially when caring for vulnerable residents.

Another major point of discussion across the reviews concerns a shift in leadership toward the end of 2024 and the consequences that followed. Several families report a decline in care quality after new management assumed control, with complaints about delayed responses to emergencies (emergency buzzer activations that went unanswered for 30 minutes to an hour) and broader dissatisfaction with care standards. These concerns culminated in some families moving all their loved ones to different facilities, accompanied by disputes over final notices and billing for months after departure. There are even accusations that an executive director lied in response to a prior complaint, amplifying a sense of mistrust and disappointment. Taken together, these voices suggest that changes in leadership had a profound impact on the community's consistency and perceived reliability.

Despite the sharper criticisms, some reviews reflect a prior era of strong satisfaction. Before the leadership transition, there are numerous accounts of staff who were kind, patient, and competent, and of residents who enjoyed the environment, the color palette, and the well-kept grounds. Families express gratitude for the early positive experiences, the warmth of the team, and the sense that the Lynmoore could be a wonderful home for many residents. Even as some families faced difficult decisions about placement or relocation, many stories acknowledge Crystal's ongoing importance in helping families navigate those transitions with care and empathy.

In sum, The Lynmoore at Lawnwood presents a multifaceted picture: a facility that can feel like a charming, well-maintained home with a devoted staff and a resident-centric culture, especially when leadership is stable and communicative. Crystal's advocacy and bedside manner with families are repeatedly celebrated, and the community's beauty and energy are widely praised. At the same time, the most recent shifts in management and reported gaps in safety, responsiveness, and accountability have tempered some of that enthusiasm, reminding prospective families to conduct thorough due diligence, meet with current leadership, and ask pointed questions about emergency response times, shuttle safety, billing practices, and how resident care is being maintained day to day. For many, the Lynmoore remains a place of hope and possibility, but it is a place where the current leadership and continuity of care will be decisive factors in their overall experience.

This part of Fort Pierce, Florida offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. With several pharmacies nearby, accessing medication and healthcare services is convenient. There are also multiple physicians' offices in the vicinity, providing easy access to medical care. For leisure activities, there are cafes and restaurants within a short driving distance, as well as parks for outdoor recreation. Additionally, the presence of hospitals and a surgical center ensures access to healthcare facilities in case of emergencies. Transportation options such as Budget Rent A Car are available for easy mobility around the area. Overall, this part of Fort Pierce provides a mix of essential services and recreational opportunities for seniors considering it as their new residence.

Pharmacies

• Fort Pierce Discount Pharmacy (0.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Winn-Dixie (5.1 miles)
• CVS Pharmacy (5.8 miles)
• Winn-Dixie (5.9 miles)

Physicians

• Grace Women's Healthcare (0.9 miles)
• William Bryan King (1 miles)
• King, William Dr - King, William B, MD, PA (1 miles)
• Iannotti, Nicholas Dr - Hematology Oncology Associates of the Treasure Coast (1 miles)
• Physicians For Children (1 miles)
• Prasad VRK Chalasani (1 miles)
• MD Primary Care (1.1 miles)

Cafes

• Old Florida Coffee Co (1.9 miles)
• Starbucks (2.4 miles)
• Panera Bread (9.6 miles)
• Starbucks (9.7 miles)

Restaurants

• Cobb's Landing (2 miles)
• 12A Buoy (2 miles)
• Golden Corral (2.2 miles)
• Chick-Fil-A (2.4 miles)
• Islamorada Beer Company (2.7 miles)
• Cracker Barrel (2.8 miles)
• Chuck's Seafood Restaurant (3.1 miles)

Hospitals

• New Horizons of the Treasure Coast (4.9 miles)
• Martin Memorial Health Systems (8.9 miles)
• Surgical Center of Treasure Coast (10.5 miles)

Parks

• Winterlakes Park (5.5 miles)
• Lakewood Park (6.6 miles)
• Charles E. Ray Park (6.8 miles)

Transportation

• Budget Rent A Car (9.6 miles)

Theaters

• AMC Port St Lucie 14 (9.6 miles)