Pinnacle Rehabilitation & Health Center

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  • Interior

    A cozy waiting room with several chairs and windows providing natural light.

  • Bedroom

    A cozy bedroom with a striped bedspread, white furniture, and a decorative lamp.

  • Windows

    A bright study room with a desk and large windows letting in sunlight.

  • Dining

    A spacious kitchen and dining area featuring modern appliances and wooden flooring.

  • Landscaping

    A cozy house with a covered porch and a neatly landscaped front yard.

  • Kitchen

    A cozy kitchen with wooden cabinets and modern appliances.

  • Artwork

    A cozy bedroom with a bed, artwork on the walls, and a window with blinds.

Pinnacle Rehabilitation & Health Center

3034 South Dupont Boulevard, Smyrna, DE 19977

For more information about senior living options: (844) 490-3973

4.7 from 100 reviews
5 stars
90
4 stars
4
3 stars
1
2 stars
0
1 stars
5

Skilled Nursing Facility

Overall Review of Pinnacle Rehabilitation & Health Center

Pros

  • pro The Evergreen nurses are praised for compassion, professionalism, and outstanding care.
  • pro Genie is described as the most professional, caring, and helpful staff member in guest services.
  • pro Genie provides informative, reassuring, and compassionate assistance to families.
  • pro The Evergreen staff are consistently courteous, respectful, and easy to talk to.
  • pro Families feel safe, supported, and at home thanks to Evergreen Hospital staff.
  • pro The facility is noted as clean, organized, and welcoming with a pleasant atmosphere.
  • pro Guest services representatives like Genie and Braheem are helpful and make visitors feel safe leaving loved ones.
  • pro The hospital is recommended by families for its caring staff and excellent service.
  • pro Genie helps with tours and information, making the information-sharing experience smooth.
  • pro The care team, including nurses, is described as encouraging and supportive.

Cons

  • pro The facility was described as very dirty and unorganized, with gnats-infested showers, grime on the floors, and rooms dirty and outdated.
  • pro Jessica at the front desk was described as rude to staff and unable to speak to nurses or help out.
  • pro There were complaints that CNAs were being treated poorly.
  • pro Management was perceived as ignoring issues and not taking concerns seriously.
  • pro The building smelled unpleasant and basic hygiene protocols were not being followed.
  • pro The environment was described as not safe or caring for residents or staff.
  • pro The reviewer would not recommend Evergreen to anyone seeking quality care or future careers.
  • pro The visitor restroom needed an odor dispenser.

Review

Evergreen Hospital emerges in these messages as a place charged with warmth, care, and genuine concern from its nursing and support staff. Across many voices, Genie - also named Eugenie - stands out repeatedly as a beacon of compassion and reliability. The overarching sentiment is gratitude: nurses and CNAs are described as truly great, the care is thoughtful, and the staff's professionalism gives families a sense of safety and trust. Many writers specifically call out Genie for going above and beyond, and for being a steady, reassuring presence when help was needed most.

Several readers share personal stories that underscore the depth of care provided during difficult times. One message expresses heartfelt thanks for the care and support given to a mother who was very ill, noting Genie's dedication and compassion as a critical part of her experience. Another writer speaks on Evergreen as a blessing for their family, highlighting the care, services, and the compassionate professionalism demonstrated by the staff. In these accounts, the hospital feels like a haven where patients and loved ones feel seen, supported, and well cared for.

Genie's impact is described in vivid terms: she is patient, gentle, and capable of putting people at ease, sometimes even transforming a stay that started rocky into a more welcoming experience. Several comments compare her to a friend rather than just a member of the staff, and many recount how her presence and personality helped ease anxiety, make visits more comfortable, and reinforce a sense of being valued. There are multiple mentions of Genie not only delivering care but also providing crucial information, guidance, and reassurance when family members needed it most, including during tours or when arranging visits.

The positive tone extends beyond Genie to the broader team - nurses, guest services, and other staff members are praised for their dedication, approachability, and reliability. Visitors recount feeling safe and supported, appreciating the professionalism and the way staff members respond to questions and concerns. The guest services team, including individuals like Braheem and Genie, are singled out for exemplary service; their accessibility and readiness to help contribute to a sense of trust and comfort for families navigating a hospital stay or planning visits.

There are also notes about improvements in the environment that contribute to a positive impression. One account mentions noticeable upgrades to the exterior entrance and landscaping, and the interior is described as clean and orderly overall. The sentiment is that Evergreen offers a welcoming atmosphere, with clean spaces and a pleasant sensory environment that helps families feel confident leaving loved ones in care. In some testimonials, the hospital staff's attentiveness during critical times - such as the handling of a sister's needs or a grandmother's care - helps reinforce that Evergreen is a place where compassionate people work.

Not every review echoes the same experience, however. A separate, strongly negative account paints Evergreen as dirty and unorganized, with gnats in showers, dirty floors, outdated rooms, and a staff front desk that felt rude or unsupportive. The commenter claims hygiene protocols are not followed and questions the safety and caring standards in place, suggesting that management is not addressing these issues adequately. This perspective is clear about recommending against the facility for loved ones or as a place to pursue a future career, highlighting a serious contrast with the many positive messages.

Despite the divergent experiences, the body of feedback that centers on Genie and the Evergreen team remains robustly positive. Several stories describe how Genie helped with practical steps - sharing information, coordinating visits, and answering questions with patience and clarity - so families felt prepared and welcomed. Some readers even recount choosing Evergreen as a top option after speaking with Genie, underscoring the trust and comfort that a single, consistently compassionate staff member can inspire. When readers look back on their experiences, they frequently recall Genie's warmth, the overall professionalism of the staff, and the sense of having found a place where their loved ones can receive attentive, respectful care.

In sum, Evergreen Hospital is portrayed as a hospital of strong, caring people who strive to make difficult times manageable and hopeful. Genie stands at the center of many positive experiences, consistently delivering not only medical care but genuine human connection - helping patients feel seen, comforted, and at ease. While a minority of reviews raise concerns about cleanliness and management responsiveness, the majority celebrate a community of staff who are dedicated to compassionate service, clear communication, and creating a safe, supportive environment for patients and their families. For many families, the hospital represents a place of reassurance, practical guidance, and heartfelt kindness, with Genie often cited as the exemplary ambassador of that spirit.

Features

Housing

  • 151 resident community capacity 151 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Pinnacle Rehabilitation & Health Center in Smyrna, DE is a premier assisted living community that offers a wide range of amenities and care services to enhance the lives of its residents. The community provides a comfortable and inviting atmosphere, ensuring that all residents feel at home.

The amenities at Pinnacle Rehabilitation & Health Center are designed to cater to the needs and interests of its residents. There is a beauty salon available for pampering and personal grooming needs, as well as cable or satellite TV for entertainment. Community operated transportation is provided for ease of access to nearby areas, and there is a computer center for those who wish to stay connected digitally.

Residents can enjoy delicious meals in the dining room with restaurant-style dining, prepared by professional chefs. For those who prefer their own cooking, kitchenettes are available in each apartment. Housekeeping services ensure that the community remains clean and tidy at all times.

Pinnacle Rehabilitation & Health Center also places an emphasis on promoting physical well-being. There is a fitness room where residents can engage in exercise programs, as well as a wellness center that offers various activities for maintaining mental and physical health. Outdoor spaces and gardens provide opportunities for relaxation or socializing with fellow residents.

Care services at Pinnacle Rehabilitation & Health Center are comprehensive and personalized. The 24-hour call system ensures that assistance is always readily available, while 24-hour supervision ensures the safety of all residents. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available, ensuring that residents take their prescribed medications correctly.

Residents at Pinnacle Rehabilitation & Health Center can enjoy a vibrant social life through various activities offered by the community. Planned day trips allow for exploration outside the community, while resident-run activities encourage interaction amongst neighbors. Concierge services are also available to assist with any needs or requests.

The location of Pinnacle Rehabilitation & Health Center further adds to its appeal. With two cafes, three pharmacies, nine physicians, seven restaurants, and one transportation service nearby, residents have convenient access to various amenities and services. Additionally, there are two hospitals in close proximity for any medical needs that may arise.

In summary, Pinnacle Rehabilitation & Health Center is an exceptional assisted living community that provides a comfortable and enriching environment for its residents. From its extensive amenities to its personalized care services and vibrant social activities, this community strives to meet the needs and enhance the lives of all who call it home.

Nearby Places of Interest

Pharmacies

  • Rite Aid (1.2 miles)
  • Walgreens (1.3 miles)
  • Health Mart Pharmacy (2.7 miles)
  • Sav-On Pharmacy (6 miles)
  • Rite Aid (7.3 miles)
  • Happy Harry's (7.4 miles)
  • Walgreens (7.5 miles)

Physicians

  • MyEyeDr (1.3 miles)
  • Delaware Medical Care Pa (2.7 miles)
  • Smyrna Medical Associates PA (2.7 miles)
  • First State Spine (2.7 miles)
  • Bayhealth Sleep Center (2.7 miles)
  • First State Orthopaedics (2.7 miles)
  • Asthma & Allergy Care of Delaware (2.8 miles)

Restaurants

  • Smyrna Diner (1.4 miles)
  • Hardee's (1.6 miles)
  • McDonald's (3.3 miles)
  • Sambo's Tavern (4.2 miles)
  • McDonald's (4.7 miles)
  • Great American Grill (4.8 miles)
  • Bob Evans (4.9 miles)

Cafes

  • Starbucks (1.6 miles)
  • Capriotti's Sandwich Shop (3 miles)
  • Starbucks (5.2 miles)
  • Speedway Cafe (6.5 miles)
  • Panera Bread (6.9 miles)
  • Capriotti's Sandwich Shop (7.4 miles)

Hospitals

  • Delaware Hospital For The Chronically Ill (2.1 miles)
  • ChristianaCare Center for Urogynecology and Pelvic Surgery at Smyrna Health and Wellness Center (2.7 miles)
  • PAM Rehabilitation Hospital of Dover (6.1 miles)
  • Kent General Hospital Outpatient Services (8.4 miles)

Transportation

  • Budget Rent A Car (5 miles)

Places of Worship

  • General Conference Of Seventh-Day Adventists (5.5 miles)
  • Holy Cross Catholic Church (8.5 miles)

Parks

  • Bombay Hook National Wildlife Refuge (6.2 miles)
  • City of Dover Park (7.1 miles)
  • Silver Lake Park (7.4 miles)

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