Center At Eden Hill

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  • Interior

    An empty restaurant dining room with neatly set tables and chairs.

  • Decor

    A modern living room with stylish furniture and a cozy fireplace.

  • Building

    A red brick building with a clear blue sky in the background, surrounded by trees and a crosswalk in front.

  • Architecture

    A well-lit hospital building at night, showcasing its modern architectural design.

  • Bedroom

    A modern hospital room featuring a bed and clean, minimalist design.

  • Lighting

    A modern office reception area with a spacious hallway and bright lighting.

  • Seating Area

    A modern hotel lobby with a reception desk and comfortable seating.

  • Exercise Equipment

    A well-equipped gym with treadmills, stationary bikes, and other exercise equipment on a carpeted floor.

  • Gym

    A modern gym with various exercise equipment including treadmills and elliptical machines.

  • Healthcare

    A modern hospital room with a patient bed and large windows.

Center At Eden Hill

300 Banning Street, Dover, DE 19904

For more information about senior living options: (844) 490-3973

4.1 from 99 reviews
5 stars
71
4 stars
5
3 stars
1
2 stars
3
1 stars
19

Skilled Nursing Facility

Overall Review of Center At Eden Hill

Pros

  • pro The dining room is set up like a first-class restaurant, and the staff are well trained and endeavor to please.
  • pro Chef La'reka Marshall is excellent in food service and supervision; the dining rooms are always clean and provide a pleasant experience.
  • pro The staff - from custodians to nursing to administration and doctors - are friendly, caring, and professional, and the facility is clean and well maintained.
  • pro Great food is prepared by Chef La'reka Marshall, and the nursing care is excellent with dedicated CNAs.
  • pro Dr Bowyer provides great physician care, and the gym and PT/OT therapists are among the best; the facility is highly recommended.
  • pro The center helped a family member regain walking and return home, demonstrating outstanding care.
  • pro Kim the admissions director is thorough and timely; the staff go above and beyond.
  • pro The kitchen staff, housekeepers, therapy, nurses, and administrators are phenomenal, and the facility is highly recommended.
  • pro The Center at Eden Hill is a top-tier skilled nursing and rehabilitation facility with warmth, professionalism, and a clear dedication to quality care and patient recovery.

Cons

  • pro The staff sat the family on hold for 27 minutes while seeking important chart information for hospital providers.
  • pro They removed the family member from aspiration precautions without notice, and soon after the patient was found unresponsive and sent to the ED.
  • pro The 3rd floor nurses are rude and left the patient in bed or in dirty Depends for over 1.5 hours, with the bell ringing.
  • pro A nurse told the family they might not be able to bring the patient back after the blood sugar dropped below 40, and the family was not called until later.
  • pro The nurse rolled her eyes and snapped at the family when questions were asked, leading to the patient being removed from the facility.
  • pro The facility is described as horrible and negligent, with calls for investigation.
  • pro The patient developed an unstageable pressure ulcer during admission, suggesting neglect.
  • pro The reviewer states to stay away from the place due to poor care.

Review

The Center at Eden Hill surfaces in a chorus of stories that center on care, recovery, and a strong commitment to specialized nutrition as a cornerstone of healing after heart surgery and other rehabilitative needs. Across multiple voices, the common thread is a belief that how food is prepared and served matters a great deal in the recovery process. People repeatedly point to a personal investment from the culinary team, especially Chef Lareka (also spelled Lareka, La'reka, or Larrka in different reviews), who is described as taking a genuine interest in each patient's recovery. The dining experience is frequently likened to a first-class restaurant, with a dining room that is clean, orderly, and designed to make meals a positive, motivating part of the rehabilitation journey.

Numerous reviewers sing the praises of the nutrition program and the care shown by the dietary staff. They recall meals described as delicious, with specific mentions of items like pork, mashed potatoes, vegetables, and brownies that were enjoyed during visits. The sentiment is that the kitchen staff, led or supported by Chef Lareka Marshall, goes beyond routine service to tailor meals to patient needs and preferences. In several accounts, the dietary team is highlighted as awesome and responsive, with Chef Lareka singled out for going above and beyond to ensure patients are comfortable, well-nourished, and satisfied. The emphasis on nutrition is not just about taste; it is framed as a meaningful element of recovery, with staff who understand the role of proper nourishment in healing and physical rehabilitation.

Beyond the kitchen, the facility garners praise for its overall environment and leadership. Family members describe The Center at Eden Hill as a place that feels warm, welcoming, and well staffed. Kim, the Clinical Liaison/Admissions Director, is repeatedly commended for guiding families smoothly through the transition from hospital to rehab, answering questions promptly, and providing compassionate, practical support. The Executive Director, Brian, is highlighted as a steady, kind, and effective leader who fosters a culture of excellence and care. This sense of leadership translates into patients and families feeling supported by a medical team that includes physicians, nurses, therapists, and administrative staff who communicate clearly and work as a cohesive unit to promote recovery.

Several accounts celebrate the outcomes of rehab and the dedication of the clinical team. There are stories of patients who regained mobility, walked again, and moved from hospital discharge toward independence and returning home. The medical team, therapists, and nursing staff are described as tireless and professional, with specific praise for the bedside manner of nurses and the skilled touch of therapists who help patients progress. In one particularly moving note, a mother's ability to walk again and leave rehab to live at home is described as a testament to the program's effectiveness. Across these narratives, the center's modern, clean facilities and well-equipped environment are repeatedly cited as supportive of healing and well-being.

Yet the fullness of experiences also includes notable concerns and moments of frustration. A few reviewers recount serious lapses in communication and safety. One patient describes being left on hold for 27 minutes while seeking important chart information for hospital providers, highlighting a breakdown in timely information sharing. Another review notes a troubling sequence where a family member was removed from aspiration precautions without notice, followed by a rapid and concerning deterioration that led to an ED visit. There are reports of questions about medication management and, in at least one instance, a family member not being notified when blood sugar fell below a critical threshold. In some comments, staff interactions are described as less than ideal - examples include a nurse's sharp tone and an apparent lack of timely family communication about urgent care decisions.

There are deeper concerns raised by certain families about the day-to-day care and safety practices. A critique from a reviewer alleges rude behavior from third-floor nurses and a perception of neglect, including prolonged neglect in basic needs like assistance with toileting or changing soiled conditions. Other reviewers recount alarmingly negative experiences - including an unstageable pressure ulcer developing during admission, perceptions of staff not consistently responding to calls, and stories of being told things by staff that undermined trust. One account suggests a DHSS review would be warranted due to perceived negligence. While these experiences stand in stark contrast to the more uniformly positive portrayals, they are presented as part of the facility's broader service narrative, underscoring that patient safety, communication, and consistent quality of care are areas where families feel strongly about improvement.

Taken together, the collection of reviews paints a nuanced portrait of The Center at Eden Hill. On one hand, the facility is celebrated for its warm atmosphere, high-caliber culinary program led by Chef Lareka Marshall, strong leadership from Kim and Brian, and a rehab program that has helped many patients regain independence and improve quality of life. On the other hand, there are serious cautions about communication gaps, safety precautions, and certain staffing interactions that have compromised experiences for some patients and families. For those considering Eden Hill, the messages are clear: expect outstanding nutritional support and a compassionate, capable rehab environment, but also prepare to advocate for clear information, consistent safety practices, and attentive staff responsiveness to ensure every patient's needs are addressed promptly and respectfully. Overall, Eden Hill appears to be a facility with substantial strengths that can deliver transformative recovery when coupled with vigilant communication and consistent care.

Features

Housing

  • 80 resident community capacity 80 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Center At Eden Hill in Dover, DE is a luxurious assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Transportation is provided by the community, both for non-medical purposes and for doctor's appointments.

For those who enjoy staying connected, there is a computer center with Wi-Fi/high-speed internet access available. The dining room offers restaurant-style dining with meals prepared and served by the staff. Residents also have the option of utilizing the kitchenette in their fully furnished apartments.

The community provides various spaces for recreation and relaxation, including a fitness room for exercise, a gaming room for entertainment, and a small library for reading. Outdoor space is also available for residents to enjoy the fresh air and beautiful surroundings. Housekeeping services ensure that residents' living spaces are always clean and tidy.

In terms of care services, Center At Eden Hill offers 24-hour call system and supervision to ensure the safety and wellbeing of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management is available to help residents stay on top of their medication schedules.

The community recognizes the importance of mental wellness and offers a mental wellness program to support residents' emotional wellbeing. Special dietary restrictions are accommodated, including diabetes diets and other specific dietary needs.

Residents can enjoy a variety of activities offered by the community, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also provided to assist residents with any additional needs or requests they may have.

Center At Eden Hill enjoys a convenient location with several amenities nearby. There are four cafes, three parks, ten pharmacies, 32 physicians, 44 restaurants, one transportation service provider, four places of worship within close proximity of the community. In case of any medical emergencies or needs, there are also two hospitals nearby.

Overall, Center At Eden Hill is a vibrant and inclusive assisted living community that offers top-notch amenities and care services to enhance the quality of life for its residents.

Nearby Places of Interest

This part of Dover, Delaware offers a convenient and diverse range of amenities for seniors considering the area for senior living. With several physicians' offices, hospitals, and pharmacies within close proximity, residents can easily access medical care when needed. There are also a variety of restaurants and cafes to enjoy delicious meals, as well as parks for leisurely walks and outdoor activities. Places of worship are nearby for spiritual fulfillment, and transportation options such as car rentals are available for added convenience. Overall, this area provides a well-rounded community with essential services and recreational opportunities for seniors looking to settle down in Dover.

Physicians

  • Family Allergy & Asthma Care Consultants (0.1 miles)
  • C Farmer MD (0.2 miles)
  • Apple, Carolyn M (0.2 miles)
  • Central Delaware Endoscopy Unit (0.3 miles)
  • Mid Delaware Imaging (0.3 miles)
  • Dedicated To Women OB-Gyn Associates (0.4 miles)
  • Surgical Associates Pa (0.4 miles)

Restaurants

  • La Baguette Bakery and Catering (0.4 miles)
  • Grey Fox Grille & Public House (0.6 miles)
  • Fraizer's Restaurant (0.8 miles)
  • Arby's (1 miles)
  • Pat's Pizzeria (1 miles)
  • Capitol Diner (1.1 miles)
  • McDonald's (1.1 miles)

Hospitals

  • Kent General Hospital Outpatient Services (0.5 miles)
  • PAM Rehabilitation Hospital of Dover (2 miles)

Pharmacies

  • CVS Pharmacy (0.6 miles)
  • Bayhealth Ambulatory Pharmacy (0.6 miles)
  • Walgreens (0.7 miles)
  • Walgreens (1.1 miles)
  • Rite Aid (1.2 miles)
  • CVS Pharmacy (1.2 miles)
  • Rite Aid (1.4 miles)

Places of Worship

  • Holy Cross Catholic Church (0.7 miles)
  • Calvary Assembly of God Church (2.6 miles)
  • Whatcoat United Methodist Church (2.7 miles)
  • General Conference Of Seventh-Day Adventists (2.7 miles)

Parks

  • City of Dover Park (0.9 miles)
  • Silver Lake Park (1.2 miles)
  • Brecknock County Park Kent County Levy Court (2.1 miles)

Cafes

  • Capriotti's Sandwich Shop (1.1 miles)
  • Panera Bread (1.7 miles)
  • Speedway Cafe (1.9 miles)
  • Starbucks (2.9 miles)

Transportation

  • Budget Rent A Car (3.1 miles)

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