Courtland Manor

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Courtland Manor

889 South Little Creek Road, Dover, DE 19901

For more information about senior living options: (844) 490-3973

4.9 from 100 reviews
5 stars
95
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Skilled Nursing Facility

Overall Review of Courtland Manor

Pros

  • pro The nurses at Bay Terrace are consistently available and responsive to residents' needs.
  • pro The staff are very helpful and friendly.
  • pro Leilani Williams is highly helpful, resolving issues quickly and making loved ones feel comfortable.
  • pro Bay Terrace has an amazing team that cares for residents and their families.
  • pro The front desk staff are friendly, pleasant, and accommodating, making visitors feel welcome.
  • pro Bay Terrace is a wonderful facility with clean, well-kept surroundings.
  • pro Leilani Williams stands out for her organization, helpfulness, and calming presence.
  • pro The guest services team is kind and informative, guiding families through processes and making them feel safe.
  • pro CNAs go above and beyond, with caregivers like Jackie being especially appreciated.
  • pro D wing caregivers are outstanding, with Georgia singled out as exceptional.
  • pro The facility feels like home due to caring staff who engage residents and treat them like family.
  • pro Bay Terrace is highly recommended for rehab or long-term care.

Cons

  • pro A prospective visitor was dismissed by staff and had to press to get information.
  • pro An unpleasant odor in the facility lingered on a visitor's clothes.
  • pro The staff was described as VERY understaffed, impacting care and operations.
  • pro Meal service times were slow due to short staffing.
  • pro The facility's doctor allegedly changed a resident's medications without consulting the PCP or family.
  • pro There was a perceived lack of communication about the resident's care plan.

Review

Bay Terrace Rehab comes across in these notes as a place where care and connection matter deeply. Across many voices, the nurses and hospital staff are described as consistently available and ready to help, with a particular emphasis on responsiveness when there are changes in a resident's health or in medications. Families praise the way nurses and clinicians reach out, often calling to share updates and to confirm plans, which gives them a sense of reassurance and involvement in their loved one's day-to-day care.

The overall tone toward the staff is warm and appreciative. Reviewers repeatedly say the staff is helpful and friendly, and several express genuine affection for the people who work there. Comments such as "Love it here" and "Great place and great service" show a strong sense of comfort and confidence in the care environment. The front desk in particular is frequently noted for being pleasant, welcoming, and accommodating, helping visitors feel at ease when they come to see friends or relatives.

Among the individual staff members, Leilani Williams stands out repeatedly. Multiple reviewers describe her as a standout, with terms like "true gem" and "organizada and calming presence" that residents and families alike notice and appreciate. She is praised for greeting visitors warmly, guiding families through processes thoroughly, and ensuring comfort for both residents and their loved ones. Several comments highlight her knowledge of the facility and her ability to know everyone by name, which contributes to a sense of home and welcome at Bay Terrace. Other guest services staff, including Emily, are also recognized for their helpful, welcoming approach and for advocating on behalf of residents when needed.

The facility's cleanliness and homelike atmosphere earn consistent praise as well. Reviewers mention that bays and rooms are clean, that beds are made promptly, and that the building feels well cared-for and inviting. The feel of the place - that it's more like a home than a stark institution - is echoed in statements that the staff treat families as if they were their own and that the environment has a fresh, welcoming vibe as updates and improvements are made. In several remarks, the place is described as "like being home," with the sense that residents are in a space where dignity and comfort are prioritized.

There is a constructive thread in the feedback about staffing levels. A number of reviewers acknowledge that Bay Terrace is very focused on resident care, but they also note the reality of being short-staffed. This appears to affect some areas, including how quickly meals are delivered, everyday communication, and opportunities for outdoor time or activities for residents. Some visitors recount moments when they felt dismissed or had to push a bit to get information, and one note mentions a lingering odor in the facility. Taken together, these points paint a picture of a place with a strong culture of care that is sometimes challenged by staffing pressures, and where residents' safety and comfort remain a priority for the team.

Beyond the general praise, several individual stories highlight the impact of staff on family experiences. Families recount moments of care that go beyond the basic duties - sharing Christmas greetings with a patient, watching staff stop by to check on a resident, and maintaining connections that help both residents and families feel supported. There are stories of caregivers and aides going above and beyond, with particular mentions of teams in the D wing and caregivers like Georgia who are singled out for their excellent work. Reviews also emphasize that guest services and advocacy from staff help families navigate the rehab journey with confidence, reinforcing the impression that this is a community where people look out for one another.

Not all feedback is uncritical, however. One reviewer notes a troubling experience with the medical staff, describing the facility doctor as "absolutely terrible" for changing medications without consulting the primary physician or family and for not returning calls. This led to plans to report the physician to appropriate agencies, signaling that while the overall tone of Bay Terrace is positive, there are serious concerns when medical oversight and communication break down. Another reviewer recalls a negative first impression, feeling dismissed during a visit and sensing an unpleasant odor, reminding readers that experiences can vary and that consistent, thorough communication remains essential.

In sum, Bay Terrace Rehab emerges as a place where many residents and families feel cared for, respected, and valued. The strength of the team - especially dedicated staff like Leilani Williams and the guest services group - alongside a clean, homey environment, contributes to a deeply positive sense of place. That said, the collection of reviews also points to ongoing challenges related to staffing levels and medical coordination, issues that the facility would likely address to maintain and enhance the high standard of care that many families already experience. For those seeking rehab or long-term care with a compassionate, people-centered approach, Bay Terrace Rehab presents itself as a compelling option, with many residents and families eager to recommend it for its warmth, attentiveness, and the feel of a welcoming, supportive community.

Features

Housing

  • 70 resident community capacity 70 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Courtland Manor is an assisted living community located in Dover, DE. Our community offers a wide range of amenities to ensure that our residents are comfortable and well cared for.

We provide a beauty salon on-site, allowing residents to easily take care of their personal grooming needs. All apartments are fully furnished and include cable or satellite TV for entertainment. We also offer community-operated transportation to help residents get around town.

For those who enjoy staying connected, we have a computer center with Wi-Fi/high-speed internet access. Our dining room serves restaurant-style meals, and residents can also enjoy meals in the comfort of their own apartments with our kitchenette option. Housekeeping services are provided to ensure that residents' living spaces are always clean and tidy.

To promote an active lifestyle, we have a fitness room and gaming room where residents can engage in physical activities and socialize with others. Our outdoor space includes a garden for residents to relax and enjoy nature.

In terms of care services, we have a 24-hour call system and supervision to ensure the safety of our residents. Our staff provides assistance with daily activities such as bathing, dressing, and transfers. We offer specialized diets for those with diabetes or special dietary restrictions.

Medication management is also provided to ensure that residents take their medications correctly. Additionally, we have a mental wellness program in place to support the emotional well-being of our residents.

Transportation arrangements can be made for non-medical purposes such as shopping or social outings. We also offer transportation to doctors' appointments for added convenience.

Our community provides various activities for our residents' enjoyment. These include concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.

Located nearby are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation options. This convenient location allows easy access to amenities and services outside of our community.

At Courtland Manor, we strive to provide a comfortable and engaging environment for our residents, ensuring that their needs are met and they can enjoy a fulfilling lifestyle.

Nearby Places of Interest

This part of Dover, Delaware offers a convenient and accessible location with a variety of amenities within close proximity. There are several dining options nearby, including IHOP, La Tonalteca, and TGI Fridays, as well as pharmacies such as CVS and Walgreens for easy access to healthcare needs. Places of worship like Holy Cross Catholic Church are also nearby for spiritual fulfillment. Medical services are readily available with physicians' offices like Nemours Pediatrics and Kent Pulmonary Associates in the vicinity. Residents can enjoy outdoor recreation at parks like Silver Lake Park and City of Dover Park. For any hospital needs, Kent General Hospital Outpatient Services is conveniently located nearby. Additionally, cafes like Panera Bread provide a relaxing environment to meet friends or grab a quick bite to eat. Overall, this area of Dover offers a comfortable and convenient living environment for seniors looking for a well-rounded community with essential amenities nearby.

Restaurants

  • IHOP (0.3 miles)
  • La Tonalteca (0.5 miles)
  • Taco Bell (0.6 miles)
  • Burger King (0.6 miles)
  • TGI Fridays (0.6 miles)
  • Delicious Fusion (0.9 miles)
  • Fraizer's Restaurant (0.9 miles)

Pharmacies

  • CVS Pharmacy (0.8 miles)
  • Walgreens (0.9 miles)
  • Bayhealth Ambulatory Pharmacy (1.1 miles)
  • Happy Harry's (1.2 miles)
  • CVS Pharmacy (2.1 miles)
  • Rite Aid (2.2 miles)
  • Walgreens (2.2 miles)

Places of Worship

  • Holy Cross Catholic Church (1.1 miles)
  • Calvary Assembly of God Church (2.7 miles)
  • Whatcoat United Methodist Church (3.7 miles)
  • General Conference Of Seventh-Day Adventists (3.8 miles)

Physicians

  • Nemours Pediatrics (1.2 miles)
  • Kent Pulmonary Associates (1.3 miles)
  • Dedicated To Women OB-Gyn Associates (1.3 miles)
  • Surgical Associates Pa (1.3 miles)
  • ABC Pediatrics (1.4 miles)
  • Mid Delaware Imaging (1.5 miles)
  • Central Delaware Endoscopy Unit (1.5 miles)

Parks

  • Silver Lake Park (1.2 miles)
  • City of Dover Park (2 miles)
  • Brecknock County Park Kent County Levy Court (3 miles)

Hospitals

  • Kent General Hospital Outpatient Services (1.3 miles)
  • PAM Rehabilitation Hospital of Dover (3.1 miles)

Cafes

  • Panera Bread (1.7 miles)
  • Speedway Cafe (2 miles)
  • Capriotti's Sandwich Shop (2.6 miles)
  • Starbucks (3.4 miles)

Transportation

  • Budget Rent A Car (3.7 miles)

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