Mercyknoll Inc

Pros

• They loved living there; the apartment was in great condition, spacious, and with ample storage.
• The leasing and management team were incredibly helpful, responsive, and professional.
• The residence was quiet, clean, and well maintained with respectful neighbors.
• They enjoyed the amenities, including the coffee machine, gym (and Pelotons), and the pool.
• The social events, like holiday and summer parties and paint-and-sip, were a lot of fun.
• Kyla, Hanh, and Sam consistently provided outstanding service and made the experience exceptional.
• The community is warm, welcoming, and diverse, with a strong sense of camaraderie.
• The location is ideal - near Elizabeth Park and St. Joseph's University, yet close to West Hartford Center.
• The maintenance staff were highly responsive and skilled, keeping the property in excellent condition.
• They would highly recommend the community to others and would return if they moved back.

Cons

• They wished the buildings had elevators; moving into a third-floor apartment without one was quite a task.
• They would like billiards to be brought back.

Review

The Residences at Steele Road in West Hartford has earned a reputation among residents as a welcoming, thoughtfully designed community that feels like home from the moment you step inside. Across years of living there, people repeatedly describe a balance of modern amenities, quiet streets, and a genuine sense of pride from the management team. The feedback paints a consistent picture: well-maintained grounds, comfortable and spacious apartments, and a neighborhood vibe that makes it easy to put down roots.

Many residents highlight specific living arrangements that stood out. One reviewer remembers living in Building 2 on the top floor with an elevator, looking out over the courtyard, and appreciating the ample space and storage that the unit offered. They underscored the quiet, respectful atmosphere among neighbors and described the amenities as frequent points of use - coffee from the building's machine before work, the gym with Peloton bikes, and the pool. The experience extended beyond everyday living; when a refrigerated medication arrived for delivery, staff took responsibility by accepting it at the clubhouse, illustrating a level of care that went beyond basic duties.

Central to the positive experience is the leasing and property management team. Multiple residents emphasize how leasing staff "always went the extra mile" and knew them personally, responding to questions with kindness and professionalism. Names like Kyla, Hanh, and Sam are repeatedly mentioned as standout representatives who contributed to a seamless, welcoming experience - from touring the community to handling ongoing needs. The social calendar also emerges as a strong selling point: holiday and summer parties, grab-and-go breakfasts, and interactive events like paint-and-sip sessions helped residents connect and feel part of a lively, respectful community.

Long-tenured residents offer a vivid endorsement of what Steele Road has to offer. One individual notes living there for more than seven years and expresses that they would still be there if not for a move out of state, praising management, maintenance, and the overall property condition. Other long-term residents describe the property as clean, quiet, and well maintained, with a team that is consistently responsive to concerns and requests. The sense of community is reinforced by social activities that range from book clubs and seasonal gatherings to food drives and yoga classes organized by residents or staff, all contributing to a warm, inclusive atmosphere.

Location and accessibility are frequently celebrated as major advantages. Several reviews point to an ideal setting near Elizabeth Park and St. Joseph's University, with a quiet neighborhood feel yet close to West Hartford Center's dining and shopping options. The grounds are repeatedly described as well-kept, the gym and club room spotless, and parking ample. The apartments themselves are praised for being bright and spacious, and the dog-friendly policy is a clear plus for residents with pets. The combination of a convenient, walkable area and a well-managed property creates a living environment that many residents come to rely on for daily comfort and enjoyment.

There is a recurring sense among residents that Steele Road offers more than just an apartment complex; it provides a community where people feel valued and looked after. Some testimonials emphasize the "vacation-like" vibe that persists even after years of living there, driven by a supportive staff, dependable maintenance, and a network of neighbors who look out for one another. The diversity of the community - couples, singles, families, and a notably strong senior presence - appears to enrich the experience, making it feel both inclusive and welcoming to all who call it home.

In conversations about improvement and ongoing appeal, a few practical notes surface. One resident expresses a wish for elevators across all buildings, highlighting a common trade-off in multi-building developments. Yet even this is framed within an overall positive perspective: the staff's accommodating nature and the beauty and convenience of the location far outweigh logistical concerns. Overall, the sentiment is clear: Steele Road is a well-regarded, high-quality place to live, with an exceptional team, robust amenities, and a genuine sense of community that keeps people coming back year after year.

If you're considering a new home in West Hartford, the collective voice of these residents offers a persuasive portrait of The Residences at Steele Road: a warm, well-managed, and amenity-rich community where responsive leasing and maintenance teams, a clean and inviting environment, and a calendar full of engaging events come together to create a living experience that many describe as more than just comfortable - it feels like home. The blend of convenient location, thoughtfully designed spaces, and a dedicated team makes it a standout option for anyone seeking a supportive, vibrant place to live.

This part of West Hartford, Connecticut offers a mix of amenities and services that may appeal to seniors looking for a convenient and active community. With several parks nearby such as Elizabeth Park and Fernridge Park, there are plenty of opportunities for outdoor recreation and relaxation. Additionally, the area is home to various healthcare providers including Village For Families & Children and Hartford Orthopedic Surgeons, ensuring access to quality medical care. Pharmacies like Walgreens and CVS are conveniently located for easy prescription refills. There are also several cafes and restaurants in the vicinity such as Starbucks, Koma Japanese Steakhouse, and Max's Oyster Bar, providing options for dining out or enjoying a cup of coffee with friends. Places of worship like Emanuel Synagogue cater to spiritual needs while hospitals like St Francis Hospital offer peace of mind in case of emergencies. Overall, this part of West Hartford provides a well-rounded environment for seniors seeking comfort and convenience in their everyday lives.

Parks

• Elizabeth Park (0.5 miles)
• Fernridge Park (1.7 miles)
• Bushnell Park (2.7 miles)
• Satan's Kingdom State Recreation Area (2.8 miles)
• Wolcott Park (3.5 miles)
• Sperry Park (5.8 miles)
• Mill Pond Park (6 miles)

Physicians

• Village For Families & Children (0.9 miles)
• Assoc'd Ear Nose and Throat Specialists (1.4 miles)
• Medical Oncology and Blood Disorders (1.4 miles)
• SHE Medical (1.5 miles)
• Woodland Anesthesiology Associates PC (1.5 miles)
• Woodland Women's Health Associates (1.5 miles)
• Hartford Orthopedic Surgeons (1.5 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (1.7 miles)
• Blue State Coffee (2.9 miles)
• Rebel Dog Coffee Co. EAST HARTFORD (5.2 miles)
• Dom's Coffee (5.8 miles)
• The Coffee Trade (5.8 miles)

Restaurants

• Lox Stock & Bagels (1 miles)
• Koma Japanese Steakhouse (1.1 miles)
• Spigot Cafe (1.5 miles)
• Max's Oyster Bar (1.6 miles)
• Bartaco (1.6 miles)
• Artisan (1.6 miles)
• Barcelona Restaurant (1.6 miles)

Places of Worship

• Universalist Church of West Hartford (1.1 miles)
• Emanuel Synagogue (1.2 miles)
• Jehovah's Witnesses (2.4 miles)

Hospitals

• St Francis Hospital (1.5 miles)
• Infectious Disease Division (3 miles)
• Menla Holistic Health (5 miles)
• Newington Veterans Hospital (5.5 miles)

Transportation

• Union Station (2.5 miles)
• Pratt & Whitney (4.9 miles)