Long Ridge of Stamford

Pros

• The staff at Civita Care Center Long Ridge were amazing, providing kind and courteous care that left families grateful.
• Maggie, the day-shift nurse, was described as an angel on earth for her love, kindness, and dedication to her patient's care.
• The nurses, nurse aides, therapists, social workers, and support staff were outstanding and consistently went above and beyond.
• The care team communicated thoroughly and promptly about medications, diagnoses, and changes in treatment, giving families reassurance.
• The facility was described as well-run, clean, safe, and welcoming, with residents and families feeling at home.
• Civita was portrayed as becoming part of the family, with staff who treated patients with respect and compassion during difficult recoveries.
• The rehab team, including physical, occupational, and speech therapists, contributed to meaningful recovery and progress.
• Several reviewers expressed five-star praise and gratitude for the care they received.

Cons

• The staff appeared understaffed, leading to long delays in attending to basic needs.
• There were numerous instances of poor hygiene, unreturned calls, and a lack of updates about medical conditions or changes in treatment.
• The environment did not feel safe or supportive, and proper protocols were not consistently followed.
• When concerns were raised, they were often dismissed or met with excuses.
• Residents were neglected, with accounts of sitting in urine or feces and being left unattended in distress.
• The CNAs were rude and dismissive, and some nurses struggled with English, hindering communication.
• The facility was described as dirty, outdated, and unwelcoming, with worn or poorly maintained rooms and equipment.
• Some reviewers claimed the facility was on an abuse citation list, signaling serious safety concerns.
• Staff were labeled as unprofessional or heartless, failing to provide compassionate elder care.

Review

Long Ridge of Stamford is best suited for seniors who anticipate a short-stay, post-acute rehab path and want aggressive, hands-on therapy and medical oversight. When the operation runs smoothly, the team delivers high-quality rehabilitation, prompt medication management, and attentive nursing care that supports meaningful functional gains. Families with the bandwidth to participate - attending family meetings, monitoring daily care, and coordinating with therapists - will find a recovery-oriented environment where progress feels tangible. For those primarily seeking long-term custodial care with consistent daily operations, this community can fall short, and the risk of uneven reliability becomes a pivotal concern.

Alternatives deserve consideration for anyone uneasy about staffing variability and reported safety lapses. If ongoing neglect, delayed responsiveness, or lapses in hygiene are non-negotiable red flags, it is prudent to explore facilities with steadier leadership and more uniform quality metrics. For long-term residency, look for communities with a consistently strong safety record, transparent communication, and fewer critical complaints. Hospital-affiliated or highly integrated post-acute options may provide tighter clinical oversight, more predictable staffing, and a clearer escalation path should concerns arise.

The strongest positives in Long Ridge stories center on capable rehab teams and compassionate front-line staff. When care is well-coordinated, residents experience thorough medication management, attentive nursing care, and therapy teams that push for real gains. In these scenarios, families praise therapists, social workers, and nurses who stay engaged, explaining care plans clearly and supporting the transition back home. Yet the flip side is equally forceful: recurring reports of understaffing, long delays for basic needs, and communication gaps that leave families feeling dismissed or misinformed. The disparity is enough to tilt the decision when weighing a stay that relies on consistent daily presence versus episodic excellence.

What to watch for if choosing Long Ridge: insist on a current staffing snapshot, especially for the unit your loved one will occupy. Seek direct conversations with the administrator, the director of nursing, and the social worker to understand how care plans are developed and updated, how fall-prevention is enforced, and how ongoing changes in medical status are communicated. Request a clear timetable for therapy sessions, daily rounds, and what happens when concerns are raised. Tour the environment with a critical eye for cleanliness, room quality, and noise levels, and confirm lesion-free infection-control practices. The anecdotes about standout caregivers - Maggie, Venice, Ruth, Kalpana, Peter, Jasmine - highlight that individual staff members can elevate care, provided the operation supports a stable, well-supervised team.

Decision guidance varies by need. If rehab momentum and a smooth path home are the priorities, a careful, current evaluation is essential, including a defined trial period and explicit escalation steps if care expectations aren't met. If long-term care, consistent safety, and proactive communication are non-negotiable, prioritizing other options with stronger, more uniform reputations is wise. Be prepared for a facility that can deliver both exceptional moments and serious concerns, which means a family must commit to vigilant oversight and ongoing dialogue with leaders and clinicians.

Ultimately, Long Ridge presents a mixed but real opportunity. It can be a powerful ally for rehabilitation when staffing is sufficient and leadership is aligned with high clinical standards. It can also disappoint when understaffing or communication gaps arise, undermining the sense of safety and reliability a family relies on. For families ready to partner closely with a dedicated care team and to demand consistent accountability, it remains a viable option. For those seeking steadier daily performance and fewer acute-care risk signals, exploring alternatives with demonstrated, unwavering safety and quality may be the smarter, less stressful path.

Physicians

• Stamford Health (1 miles)
• The Stein Dental Group (2.3 miles)
• Ned L McEwan DDS (2.5 miles)
• Andrews Adu Adade (2.8 miles)
• The Heart Center (2.8 miles)
• Stamford Health - Darien Imaging Center (4.7 miles)
• Darien Medical Center (4.8 miles)

Restaurants

• Table 104 Osteria and Bar (1 miles)
• Vinny's Backyard Restaurant (2.3 miles)
• The Village Table (2.3 miles)
• Brick House Bar & Grill (2.8 miles)
• Bradford's Grill & Tavern (2.9 miles)
• Taco Bell (3.2 miles)
• T's Pizza Kitchen (3.5 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)

Places of Worship

• Congregation Agudath Sholom (2.2 miles)
• Church of the Holy Spirit (2.6 miles)
• Stanwich Congregational Church (3.1 miles)
• Basilica Of St John The Evangelist (3.1 miles)
• St Thomas More Church (4.1 miles)

Cafes

• Donuts Delight (2.5 miles)
• Starbucks (3.4 miles)
• Espresso NEAT (4.8 miles)
• Caffe Nero (4.9 miles)
• Zumbach's Gourmet Coffee (4.9 miles)
• Coffee For Good (5 miles)
• Starbucks (5 miles)

Hospitals

• Stamford Hospital (2.7 miles)
• Bendheim Cancer Center (5.4 miles)
• Greenwich Hospital (5.4 miles)

Parks

• Latham Park (2.8 miles)
• Mill River Park (2.9 miles)
• Woodland Park (3.2 miles)
• Kosciuszko Park (4.2 miles)
• Cove Island Park (4.2 miles)
• Waveny Park (4.3 miles)
• Cos Cob Park (4.8 miles)

Transportation

• Stamford Transportation Center Bus/Train Metro North & Amtrak (3.4 miles)
• Cos Cob Metro-North Train Station (4.8 miles)
• Greenwich Station (5.9 miles)
• Metro North Rowayton Station (6.2 miles)
• Westchester County Airport (HPN) (7.5 miles)
• Million Air White Plains (7.9 miles)
• Signature Flight Support (8 miles)

Theaters

• AMC Port Chester 14 (8.3 miles)