Long Ridge of Stamford

Pros

• The Civita Care Center Long Ridge is described by reviewers as wonderful with amazing, courteous staff.
• Maggie, the day shift nurse, is praised for love, kindness, and exceptional care.
• Carolyn is noted for being thorough and efficient in managing her loved one's care.
• Ruth, the social worker, is recognized for making the processes seamless and always available to answer questions.
• Caregivers Kalpana, Micheline, Christelle, and Nucheri are highlighted as incredibly kind and compassionate.
• Jasmine (occupational therapy), Peter (speech therapy), and Jay (physical therapy) are described as instrumental in recovery.
• Romulus from housekeeping is appreciated for his consistent kindness and helpfulness.

Cons

• The staff appeared understaffed leading to long delays in attending to basic needs.
• There were multiple instances of poor hygiene, unreturned calls, and a lack of updates about medical conditions or changes in treatment.
• The environment did not feel safe or supportive, and proper protocols were not consistently followed.
• When concerns were raised, they were often dismissed or met with excuses.
• It was heartbreaking to entrust a loved one to the facility and feel neglected rather than cared for.
• They would not recommend this nursing facility based on the care and communication provided.
• They had a terrible experience at Civita Senior Care Center.
• Their mother fell more than six times while under care, suffering a fractured nose and needing stitches.
• No walker or wheelchair was ever provided to help her move safely.
• Her condition rapidly declined while at the facility.
• They found her sitting in urine and feces during several visits.
• When concerns were raised, they were told nurses were changing shifts and she had to wait.

Review

The experiences shared about Civita Care Center, including the Long Ridge location in Stamford, CT, paint a picture of a facility where care quality can swing dramatically from one family to the next. On one end of the spectrum, there are heartfelt testimonials about compassionate, hands-on staff who feel more like family than simply caregivers. On the other end, serious complaints describe moments of neglect, safety concerns, and frustrating gaps in communication. Taken together, these reviews suggest that Civita's care environment is highly variable and may depend heavily on staffing levels, the specific team on duty, and how concerns are addressed by management.

Several reviewers recount stark problems that undermine trust and safety. They describe an understaffed atmosphere that translates into long delays for basic needs and insufficient attention to medical changes. Hygiene issues, unreturned calls, and a lack of timely updates about conditions or treatments were repeatedly cited. Families felt the environment was not consistently safe or supportive, and they observed protocols not being followed with regularity. When concerns were raised, some patients' families felt dismissed or met with excuses rather than clear explanations or concrete actions. For these reviewers, the experience was heartbreaking: entrusting a loved one to a facility should translate into reliable, compassionate care, yet their experience left them feeling neglected.

Another detailed negative account centers on a "Horrible Experience" at Civita, with a focus on rehabilitation care for a high fall-risk patient. The reviewer reports more than six falls, a fractured nose, and head lacerations, with no walker or wheelchair provided to aid mobility. The patient reportedly spent time sitting in urine and feces, and shifts and waiting times were attributed to nurses changing shifts. The combination of repeated falls, hygiene neglect, and communication gaps - especially given language barriers with several nurses - led the family to remove their loved one for safety. The hospital ER's concerns were also invoked as corroboration, and the reviewer concluded with a firm recommendation not to use the facility.

Not all feedback is negative, however. A substantial portion of the reviews are glowing, praising Civita's care, staff, and outcomes. One reviewer described recently moving both parents to Civita and found the staff "amazing" and "very nice and courteous," with parents reportedly happy and well cared for. Others used phrases like "nice place, nice people," "relaxed tranquility," and specific appreciation for individual team members who made a meaningful difference. In these accounts, patients' families expressed gratitude for attentive nurses, front-desk staff, and activities staff who foster a welcoming atmosphere and promote engagement.

In this mix, certain testimonials highlight tangible improvements and a shift toward a stronger, safer culture. A reviewer described a "fantastic experience" after adopting a new system that made them feel safer about their mom's care. Yet even this positive note was tempered by a sense that changes might be misunderstood or misrepresented by others, with some observers suggesting the environment was becoming more about presentation than substantive care. The sentiment captures a common tension: when renovations or procedural updates occur, some families perceive real benefit, while others fear appearances are prioritized over day-to-day care.

Several reviews culminate in high praise for individual caregivers by name, reinforcing the impression that Civita can be a place where remarkable, deeply compassionate care happens. One family shared a lengthy, celebratory tribute to several staff members - Maggie (a day-shift nurse), Carolyn (another day nurse), Venice (a social worker who facilitated the family's navigation of care), Ruth (the social worker who stayed available for questions), Kalpana, Micheline, Christelle, Nucheri, Romulus from housekeeping, and therapy teams led by Jasmine (occupational therapy), Peter (speech therapy), and Jay (physical therapy). The gratitude went beyond routine care, with praise for the staff's kindness, thoroughness, and the sense that the caregivers had become an extended part of the family during a difficult time.

Another strong positive thread comes from patients and families who describe the staff's dedication during challenging medical events, such as a father's brain bleed or stroke. These reviewers emphasize the professional and kind care of nurses, CNAs, and therapists, and speak of Civita becoming "our family." Names like Venice, Claude, Juan, Karen, Ruth, Jasmine, Leah, and many others appear as anchors of support, while a patient's letter of appreciation hails Venice as a compassionate, on-time nurse who helped manage medications and comfort during pain and sleep difficulties. These testimonials suggest that, for some, Civita provides a deeply supportive, capable, and emotionally reassuring environment.

Overall, the reviews present Civita Care Center Long Ridge (and Civita's related facilities) as a place where exceptional care and genuine compassion can flourish, but where safety and quality gaps can also arise. The contrast between praise for dedicated, skilled staff and criticisms about understaffing, hygiene lapses, and inconsistent communication points to a broader reality: outcomes at Civita are not uniform, and the patient experience can hinge on factors like staff availability, shift changes, and the degree to which management actively responds to concerns. For families evaluating Civita, these testimonials underscore the importance of visiting in person, speaking with multiple caregivers, requesting a clear care plan, and maintaining proactive communication with clinicians and administrators to ensure consistency, safety, and responsiveness in care.

Physicians

• Stamford Health (1 miles)
• The Stein Dental Group (2.3 miles)
• Ned L McEwan DDS (2.5 miles)
• Andrews Adu Adade (2.8 miles)
• The Heart Center (2.8 miles)
• Stamford Health - Darien Imaging Center (4.7 miles)
• Darien Medical Center (4.8 miles)

Restaurants

• Table 104 Osteria and Bar (1 miles)
• Vinny's Backyard Restaurant (2.3 miles)
• The Village Table (2.3 miles)
• Brick House Bar & Grill (2.8 miles)
• Bradford's Grill & Tavern (2.9 miles)
• Taco Bell (3.2 miles)
• T's Pizza Kitchen (3.5 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)

Places of Worship

• Congregation Agudath Sholom (2.2 miles)
• Church of the Holy Spirit (2.6 miles)
• Stanwich Congregational Church (3.1 miles)
• Basilica Of St John The Evangelist (3.1 miles)
• St Thomas More Church (4.1 miles)

Cafes

• Donuts Delight (2.5 miles)
• Starbucks (3.4 miles)
• Espresso NEAT (4.8 miles)
• Caffe Nero (4.9 miles)
• Zumbach's Gourmet Coffee (4.9 miles)
• Coffee For Good (5 miles)
• Starbucks (5 miles)

Hospitals

• Stamford Hospital (2.7 miles)
• Bendheim Cancer Center (5.4 miles)
• Greenwich Hospital (5.4 miles)

Parks

• Latham Park (2.8 miles)
• Mill River Park (2.9 miles)
• Woodland Park (3.2 miles)
• Kosciuszko Park (4.2 miles)
• Cove Island Park (4.2 miles)
• Waveny Park (4.3 miles)
• Cos Cob Park (4.8 miles)

Transportation

• Stamford Transportation Center Bus/Train Metro North & Amtrak (3.4 miles)
• Cos Cob Metro-North Train Station (4.8 miles)
• Greenwich Station (5.9 miles)
• Metro North Rowayton Station (6.2 miles)
• Westchester County Airport (HPN) (7.5 miles)
• Million Air White Plains (7.9 miles)
• Signature Flight Support (8 miles)

Theaters

• AMC Port Chester 14 (8.3 miles)