Pendleton Health & Rehabilitation Center in Mystic, CT
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Information last verified:
44 Maritime Drive, Mystic, CT 06355
For more information about senior living options: (844) 490-3973
The staff are friendly, helpful, and attentive. The facility is clean, bright, and welcoming. Nurses and therapists consistently go above and beyond to ensure residents are safe and well. Front desk staff are cheerful, courteous, and accommodating. The rehab and physical therapy programs are outstanding. Families feel confident that their loved ones are in good hands. Communications from the care team are clear, compassionate, and thorough. The meals and dining experiences are good, contributing to overall satisfaction. The atmosphere is calm, organized, and well managed. The staff demonstrate genuine kindness, professionalism, and dedication. Check-in and security procedures are efficient and reassuring. Pendleton provides a positive, uplifting environment that supports recovery.
They noted a loud alarm beep rang throughout the visit and no one turned it off, which was extremely disruptive. They described the facility as understaffed and failing to provide proper care, with neglect and avoidance by aides. They claimed the state investigation found dishonesty and labeled Pendleton a horrible place that should be shut down. They described Pendleton as very neglected, leaving seniors wet and not cared for, and said it should be closed. They warned others not to send loved ones there, saying they would regret it. They warned that the management was the least professional and caring they had encountered. They observed that some staff avoided work and care was inconsistent.Pendleton Health & Rehabilitation Center in Mystic, CT is best suited for seniors who need intensive short-term rehabilitation to regain strength after a hospital stay, and for families that prize a clean, welcoming environment with responsive nursing and robust therapy teams. It functions well as a bridge back to independent living, thanks to a clearly organized rehab program, reliable communication with families, and a calm, orderly atmosphere. Those whose primary need is long-term memory care, highly specialized 24/7 supervision, or facilities with a proven track record of consistently high staffing levels around the clock may want to compare alternatives. Pendleton’s strengths align most closely with rehab-focused expectations and reliable day-to-day care, rather than with options that emphasize continuous, around-the-clock custodial support in a memory-care setting.
The heart of Pendleton’s appeal lies in its people and the culture they create. A broad chorus of reviews highlights friendly, caring staff across roles, from front desk and admissions to nurses and therapists. Families repeatedly note that the nursing and therapy teams are knowledgeable, patient, and genuinely committed to helping residents regain function. The facility’s emphasis on safety, clear communication, and involvement of families during the recovery process is a recurring theme, with many accounts praising timely updates and collaborative planning for discharge. Cleanliness and upkeep reinforce a sense of security and comfort, contributing to a climate where residents feel well cared for and visitors feel welcome.
All of these positives dovetail with a standout rehab program. Physical therapy is frequently described as thorough and effective, with residents showing meaningful gains that enable them to return home or step down to less intensive care more quickly than expected. The combination of attentive nursing care and high-quality therapy creates tangible outcomes, a critical factor for families weighing the prospect of a hospital-to-home trajectory. In addition to the clinical work, Pendleton offers a bright, orderly environment, varied daily activities, and meals that residents and visitors alike describe as solid or good. Taken together, these elements make Pendleton a credible and capable option for recovery-focused stays where the goal is practical, measurable improvement.
Yet the picture is not uniformly rosy. Several reviews flag persistent concerns about staffing consistency and interpersonal dynamics on some shifts. Specific critiques allege that certain CNAs or aides can be slow to respond or less attentive to individual comfort, with some residents needing reminders to be treated with additional kindness. A few accounts describe lapses in basic care, such as timely assistance with personal needs or routine tasks, raising questions about staffing levels on specific days or units. There are also pointed reminders about alarms, communication gaps, or information that did not fully meet family expectations. A handful of reviews reference external concerns, including a DOH investigation and other negative feedback, indicating that there are reputational blemishes that should be weighed carefully against the positive experiences. Taken together, these criticisms underscore that staffing consistency and uniform quality of care remain potential vulnerabilities to monitor.
For families evaluating Pendleton, the practical question is whether the center’s strengths align with the specific recovery or long-term needs at hand, and how any weaknesses might affect day-to-day experience. The most actionable takeaway is to verify current operations directly: tour the facility with an eye toward therapist availability, observe nurse interactions during peak times, and request to meet the therapy lead and the director of nursing to discuss staffing patterns and escalation processes. It is essential to review a resident’s care plan, ask about pain management, daily routines, and responsiveness metrics, and seek candid input from current residents and families about consistency of care across shifts. A transparent conversation about discharge planning, transition support, and mobility goals will reveal whether Pendleton’s proven rehab strengths can be sustained in practice.
In the end, Pendleton stands out as a strong choice for seniors needing structured, evidence-based rehabilitation delivered in a clean, supportive setting with highly engaged clinicians. The combination of capable nursing care, a robust physical therapy program, and a culture of communication and safety makes for credible, real-world recovery results. However, potential gaps in staffing consistency and mixed experiences with daily care are not inconsequential and warrant due diligence. For families prioritizing rapid functional improvement, clear family involvement, and a pleasant, orderly environment, Pendleton offers a compelling path back to independence. For those whose primary concern is perpetual, around-the-clock long-term care or dementia-specific needs, it is prudent to compare additional options to ensure a consistently high level of hands-on attention across all hours. A careful site visit, direct discussions with clinical leadership, and solicitations of recent resident-specific outcomes will settle where Pendleton fits best.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pendleton Health & Rehabilitation Center in Mystic, CT is an exceptional assisted living community that offers a wide array of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can get pampered, as well as cable or satellite TV in their fully furnished private rooms for entertainment.
To facilitate mobility, Pendleton Health & Rehabilitation Center provides community-operated transportation and transportation arrangement services for non-medical needs as well as doctors' appointments. Residents also have access to a computer center and Wi-Fi/high-speed internet for staying connected with loved ones.
Meals are a delightful experience at this community, with restaurant-style dining available in the dining room. Special dietary restrictions are catered to, including diabetes diet options. A small library is also available for those who enjoy reading, while a fitness room and wellness center help residents stay active and healthy.
Pendleton Health & Rehabilitation Center places a strong emphasis on care services, with 24-hour call systems and supervision to ensure round-the-clock support. Certified staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is another key service offered to promote optimal health.
Residents can engage in a range of activities organized by the community, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also provided for additional convenience.
Located in Mystic, CT, Pendleton Health & Rehabilitation Center benefits from ample nearby amenities that enhance the overall quality of life for its residents. There are cafes and restaurants in close proximity for socializing or enjoying meals outside the community. Several parks offer opportunities for outdoor recreation and relaxation. Pharmacies nearby ensure quick access to medications while numerous physicians and hospitals provide convenient medical care options.
Overall, Pendleton Health & Rehabilitation Center offers a vibrant assisted living community with outstanding amenities, care services tailored to individual needs, engaging activities, and convenient access to nearby amenities, making it the perfect place for seniors to call home.
Pendleton Health & Rehabilitation Center is located at 44 Maritime Drive, Mystic, CT 06355 in New London County, Connecticut
Pendleton Health & Rehabilitation Center on seniors.fyi includes 11 photos including images showing building, landscaping, architecture, exterior, interior, lighting, entrance, trees, and more.
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Interior
Building
Architecture
Trees
Windows
Dining
Landscaping
Kitchen
Exterior
Exercise Equipment
Sidewalk
