Apple Rehab Mystic
Save28 Broadway, Mystic, CT 06355
For more information about senior living options: (844) 490-3973
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The experience is described as great and recovery-focused, enabling patients to return home to their families. The facility is clean and features beautiful murals, creating a pleasant environment. The staff is friendly, professional, and makes patients feel like family. The administrator/director of nursing is described as great. Care and communication are prompt and thorough, with direct lines of communication about care plans and rehabilitation. The wound care team is very good.
The facility is dirty, the food is inedible, and it appears Apple does not care for the place or its patients. It is described as the worst place ever, with staff who refuse to follow hospital instructions, deplorable staff, and unresponsive nurses; nurse calls can take 20?45 minutes. Nurses are awful and show no compassion; bells are never answered. A husband reportedly caught COVID there and died two weeks later. The food is horrific, the kitchen is inflexible about dietary needs, and the reviewer would not recommend the place. The company alleges unpaid invoices by Apple Rehab Mystic, with back-and-forth blame and potential court action. There are concerns enough to report to the State of Connecticut about nursing abilities after a mother ended up comatose from low blood sugar. HIPAA violations are alleged, with health information given to an ex-spouse, leading to a withdrawal from rehab. The reviewer expresses bitter frustration, noting missed calls and poor communication. Understaffing is mentioned as a recurring issue.The collection of accounts from Apple Rehab Mystic paints a picture of a facility that elicits highly polarized reactions. On one end, several reviewers describe a place that felt unsafe, dirty, and uncaring, with experiences that left families distressed and angry. They recount a sense that basic needs were not being met, that meals were inedible, and that the environment was not conducive to healing. One correspondent even warns others not to place a loved one there, citing a pattern of neglect and a sense that the administration did not value patient welfare. There are also troubling claims of poor communication, delayed responses to nurses' calls, and a culture in which hospital instructions were not followed, leaving families to worry about the safety of their relatives. The overall tone in these notes is urgent and emotional, underscored by specific incidents and a strong desire for immediate action to move patients elsewhere.
In several entries, the most severe concerns center on patient safety and outcomes. A reviewer reports that a husband contracted COVID-19 after a week at the facility and died two weeks later, and another account asserts that the facility did "absolutely nothing" for the reviewer's own medical needs, with food described as horrific and the kitchen inflexible about dietary needs. There is also a description of slow nurse response times - 20 to 45 minutes to answer bells - and the frustration of having to escalate issues through an operator to obtain help. The fear and disappointment are compounded by assertions that staff lacked compassion, and that the patient's condition could deteriorate unnoticed because staff did not respond promptly or adequately to warning signs. One account explicitly connects the care experience to life-and-death consequences, amplifying the sense that the facility's shortcomings are not just inconvenient but potentially dangerous.
HIPAA violations and transfer hurdles are another recurring thread in the negative narratives. A family member alleges that a patient's health information was shared with an ex-spouse in a way that breached privacy, leading to coercive pressure to discontinue rehabilitation. The same family describes an ongoing struggle to secure a transfer to a different facility, a delay in arranging a necessary move, and a lack of responsiveness from the administration when it mattered most. The culmination of these experiences is bitter and tragic for at least one reviewer, who notes that their father died in an unfamiliar setting after struggles to secure appropriate care and a timely transfer. The emotional weight of losing a loved one under these circumstances underscores the gravity of the concerns being raised.
Beyond patient care, a separate review highlights financial and business-related friction attached to the facility. A company contracted to do work for Apple Rehab Mystic reports that they have not been paid for more than two months, with a back-and-forth exchange of finger-pointing and an implication that the issue was not isolated to a single vendor. The reviewer suggests that this billing problem forced them to consider legal action to recover owed funds. While this concern is distinct from patient care, it adds a broader context of organizational reliability and trust, painting a picture of a facility that may be struggling with administrative and financial challenges that could indirectly affect residents' experiences.
On the other end of the spectrum, several reviewers offer bright, positive praise that contrasts sharply with the more negative experiences. Some travelers describe the facility as clean and well-maintained, noting newly painted murals and a generally inviting environment. They laud friendly staff and a capable administrator or director of nursing, with one reviewer expressing such enthusiasm that they would "give the staff 10 stars if I could." There are accounts that highlight exemplary professionalism and warmth, and others that emphasize strong wound care, central location, and a feeling of being treated like family. In these narratives, the care appears attentive, with positive remarks about the quality of food and the importance of nursing and allied health professionals in supporting recovery and rehabilitation.
The juxtaposition of these perspectives suggests a facility that can deliver strong, compassionate care and an atmosphere of hospitality in some cases, while in others it falls short in critical areas such as safety, responsiveness, and privacy. A few reviewers acknowledge that staffing levels can vary, and one notes that the building's aesthetics and cleanliness contribute positively to the experience. Yet the same breadth of comments makes clear that patient outcomes and family trust are fragile, easily undermined by delays, miscommunications, or perceived indifference. The stories range from hopeful and affirming to harrowing and cautionary, underscoring the complex realities of rehabilitation settings where individual experiences can diverge dramatically.
For families and individuals considering Apple Rehab Mystic, these reviews paint a nuanced picture. There are compelling testimonials that celebrate compassionate staff, effective rehabilitation, and a welcoming environment, suggesting that the facility can be a strong ally in recovery when care is well-coordinated and responsive. Conversely, there are stark warnings about neglect, poor communication, privacy breaches, and serious clinical outcomes that warrant serious consideration and diligence. If you are evaluating care for a loved one, it may be prudent to seek firsthand tours, ask pointed questions about nurse response times, infection control and privacy policies, review dietary accommodations, and inquire about transfer processes and contingency plans in the event of a patient's deterioration or need for relocation. The breadth of experiences here serves as a potent reminder that outcomes in rehabilitation facilities are highly individualized and that careful due diligence is essential before making a placement decision.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Apple Rehab Mystic in Mystic, CT is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and secure environment with 24-hour supervision and a 24-hour call system for added peace of mind.
Residents can enjoy a variety of activities and services designed to promote their mental and physical well-being. They can stay active in the fitness room or participate in scheduled daily activities and fitness programs. The concierge services ensure that residents have access to personalized assistance when needed. Planned day trips and resident-run activities provide opportunities for socialization and engagement.
Apple Rehab Mystic features a beautiful dining room where residents can enjoy delicious restaurant-style meals prepared with consideration for special dietary restrictions, such as diabetes diets or other special dietary needs. Additionally, there are two cafes nearby, offering additional dining options.
The community boasts several amenities to cater to the different interests of its residents. There is a gaming room for entertainment purposes, as well as a small library for those who enjoy reading. For residents who like to stay connected, Wi-Fi/high-speed internet is available throughout the premises.
Apple Rehab Mystic also provides care services to assist with activities of daily living, such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. A mental wellness program is in place to support the emotional well-being of residents.
Transportation arrangements are made for non-medical purposes as well as doctors' appointments. Community-operated transportation offers convenience and ease of access for outings and appointments. In addition, there are several parks, pharmacies, restaurants, and physicians located conveniently nearby.
Overall, Apple Rehab Mystic provides a comprehensive assisted living experience where residents are offered unparalleled comfort, care, and engagement in an inviting setting.
Apple Rehab Mystic is located at 28 Broadway, Mystic, CT 06355 in New London County, Connecticut
Apple Rehab Mystic on seniors.fyi includes 5 photos including images showing interior, windows, living room, plant, reception area, bedroom, outdoor seating, patio, and more.
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Interior
Bedroom
Windows
Patio
Exercise Equipment
