4001 Home Street, Castle Rock, CO 80108
For more information about senior living options: (844) 490-3973
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The staff really cares for their residents and they always do whatever it takes to offer the best experience. The nursing staff really care about the residents and it feels like home. The staff at Silver Heights are phenomenal! Jennifer Lee is the new director at Silver Heights and she's amazing! Great facility with new management that has completely stepped things up; they take great care of their residents and make them feel at home. An amazing change has brought Silver Heights up - the office and nursing staff are lovingly engaged in the daily needs of their residents. From the start the staff at Silver Heights was kind and professional beyond expectations; they cared for the step-father with detail and compassion and the results were incredible. Not only did he make a full recovery, but he is walking up to 100 yards without a break, something he hasn't done in two years prior.
The facility was described as a joke and warned to stay away. Management was said to be disconnected from daily operations, with floor CNAs at about a 1:22 ratio, making compassionate care impossible. It was labeled as the epitome of for-profit healthcare done wrong, with management taking the lion's share of profits on a shoestring. The facility was reported to be lacking clean linens and basic supplies like gloves. It was noted that the facility relies heavily on staffing agencies due to high turnover. A reviewer stated they would never place anyone they cared about there or employ there. Reviewers cited dirty floors, strong urine smells, and residents who appeared unhappy. It was described as unsafe, filthy, poorly organized, with management more concerned about money than care. Nurses were reported to smoke during shifts and residents reportedly did not receive physical therapy for a week. Oxygen cannulas were allegedly left on the floor and floors could have toxins on them, with a complaint handled in a nonchalant manner.Silver Heights has proven to be a place of stark contrasts for families and residents who have shared their experiences. On one hand, several reviews highlight a genuinely caring and compassionate staff, with residents and families repeatedly praising the warmth, attentiveness, and personal attention they receive. On the other hand, a sizable portion of feedback points to systemic issues at the facility - management disconnects, staffing challenges, safety and cleanliness concerns, and a sense that profit pressures sometimes trump day-to-day caregiving. Taken together, the commentary paints a picture of a facility that embodies both remarkable moments of humane care and troubling shortcomings that persist for some residents.
Many reviews focus on the positive, almost glowing, aspects of Silver Heights. Families express deep gratitude for staff who treat residents with kindness, respect, and individualized attention. For example, several accounts describe staff as compassionate and professional, going above and beyond to support recovery and daily needs. One account details a step-father's dramatic improvement after admission, with staff helping him regain walking ability and lifting his spirits in the process. Others describe respite stays and hospital-to-home transitions that were smooth and reassuring, with staff coordinating care and ensuring loved ones felt secure during the transfer. There is repeated admiration for new leadership and fresh energy: reviewers note that new directors and administrative changes have created a more welcoming environment, with residents and families feeling more at home and valued.
Yet beneath these affirmations, there are persistent criticisms about how the facility operates at a systemic level. A recurring theme is the strain on direct-care staff, particularly CNAs, who bear heavy workloads and tight ratios. Several reviews condemn ratios as high as 1:22, arguing that such numbers make it nearly impossible to deliver compassionate, attentive care. The critique extends to how operations are funded and managed, with some residents accusing management of prioritizing profits over care, describing compensation and profit-sharing structures that seem misaligned with frontline responsibilities. This perspective is often paired with observations about supply shortages, such as shortages of clean linens and basic items like gloves, and a reliance on staffing agencies that people associate with higher turnover and less continuity of care.
Safety and cleanliness emerge as another area of concern in several posts. Critics recount dirty floors, strong urine smells, and overall disarray in rooms, with complaints about oxygen cannulas left on the floor and questioned safety practices when oxygen equipment ends up near potentially hazardous conditions. There are mentions of COVID-related precautions, but some readers perceive a lack of proactive risk management in routine daily operations. The negative feedback sometimes extends to equipment and safety maintenance, with critics describing negligence and a nonchalant attitude toward serious issues when flagged by families.
Interwoven with these concerns are stories that highlight improvement and reform. A number of reviewers celebrate the arrival of new administration as a turning point, noting that the environment and culture have significantly improved within months. Positive anecdotes emphasize engaged office and nursing staff who know residents by name, demonstrate genuine care, and create an atmosphere that "feels like home." Someone specifically credits the director Jennifer Lee with resolving scheduling and visitation problems, helping families reconnect with their loved ones more reliably. Other residents or family members speak of staff who locate missing items, facilitate visits, or coordinate with veterans' organizations to make respite or long-term care possible.
The facility's reputation appears especially mixed when it comes to consistency in leadership and strategic direction. Some reviews paint a portrait of a well-run, patient-centric environment where staff are friendly, motivated, and dedicated to rehabilitation and daily comfort. In contrast, others accuse the ownership and upper management of neglecting organization and prioritizing financial gain over the well-being of residents and workers. This dichotomy is further amplified by specific anecdotes - one review characterizes the place as a "dump" with under-staffing and substandard food, while another praises recent renovations, a clean facility with fresh scents and excellent views, and a serene rehabilitation setting. The same entity is described as both "the worst possible place" and "a beautiful facility" within the same broad spectrum of opinions, underscoring how personal experiences can diverge sharply within the same organization.
Several testimonials underscore the importance of personal reality over broad reputations. Some reviewers found Silver Heights to be a beacon of relief during difficult times - praising staff for their patience with challenging behaviors, their support for veterans, and the willingness to accommodate family needs and schedules during transitions. Others express fear or disappointment, warning prospective families to avoid the facility or to "keep looking" because of ongoing concerns about safety, cleanliness, and patient attention. The contrast between these viewpoints suggests a facility that can deliver extraordinary moments of care and improvement while still struggling with fundamental systemic problems that affect daily life for many residents.
In sum, Silver Heights comes across as a place with two distinct faces. For many, it represents a hopeful, compassionate environment where dedicated staff help residents regain independence, feel seen, and experience meaningful improvements in health and mood. For others, it is a cautionary tale of how staffing challenges, safety lapses, inconsistent management, and a heavy weight on frontline workers can undermine care quality. The stories collectively imply that continued attention to staffing levels, supply completeness, rigorous safety practices, and stable, patient-centered leadership could help align the facility's promising aspects with the everyday realities faced by residents and their families. As it stands, Silver Heights seems to require ongoing evaluation by families, administrators, and regulators to ensure that the care promises are consistently realized across all shifts and all residents.
91 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Castle Rock Care Center in Castle Rock, CO is a welcoming and vibrant assisted living community designed to provide comfort, care, and convenience for its residents.
This facility offers a wide range of amenities to enhance the daily lives of its residents. The beauty salon ensures that residents can maintain their personal grooming routines without leaving the premises. Cable or satellite TV is available in each room, allowing residents to enjoy their favorite shows and movies. Community-operated transportation is provided for those who need assistance getting around town.
For those who enjoy staying connected with technology, there is a computer center with Wi-Fi/high-speed internet access. The dining room provides restaurant-style dining experiences where residents can enjoy delicious meals prepared by the skilled kitchen staff. The fitness room is perfect for those who want to stay active and maintain their physical well-being.
There are several communal spaces designed for relaxation and socialization, including a gaming room and a small library. Outdoor space allows residents to enjoy fresh air and nature. Housekeeping services ensure that each resident's living space remains clean and comfortable.
The care services at Castle Rock Care Center prioritize the well-being of each resident. With 24-hour call systems and supervision, residents can feel secure knowing assistance is always available if needed. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management ensures that residents receive their prescribed medications on time.
In terms of dining options, this community accommodates special dietary restrictions to cater to individual needs. The facility also coordinates transportation arrangements for non-medical purposes as well as transportation to doctors' appointments.
Residents will find an abundance of recreational opportunities within close proximity to the facility. There are six cafes, five parks, six pharmacies, 16 physicians, and 12 restaurants located nearby. This allows residents to easily access services they may need or explore various dining options or recreational activities in the surrounding area.
Overall, Castle Rock Care Center offers a comfortable and supportive environment where residents can thrive. The combination of amenities, care services, and nearby conveniences make this assisted living community an ideal choice for those seeking a fulfilling and enjoyable retirement experience.
Castle Rock Care Center is located at 4001 Home Street, Castle Rock, CO 80108 in Douglas County, Colorado
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