Citrus Valley Home Health

Pros

• The Emanate Hospice team is described as amazing, helpful, patient, and empathetic.
• Flor is praised for being gentle when bathing and massaging the patient.
• The staff at Citrus Valley Hospice are loving, caring, and attentive to both patient and family.
• The facility is described as beautiful and comfortable, with spacious rooms and a large open-air common area.
• A kitchen is available for families spending long hours, and visiting hours are unlimited.
• The staff are described as going above and beyond to support families and respect their needs.
• Nursing and other staff are described as compassionate, knowledgeable, and dedicated, often viewing their work as a calling.
• The environment is described as home-like and welcoming, not hospital-like.
• Across roles, the team exhibits compassion, empathy, and professionalism.
• Families feel supported and reassured by the information and care provided.

Cons

• One reviewer stated that security told the family to leave and they could not see their loved one, calling the action unprofessional and dehumanizing.
• A reviewer claimed they were treated like animals and that blame was placed on the power of attorney.
• A reviewer criticized visiting policies as restrictive, noting unclear hours, time limits, and vaccination requirements.
• A reviewer described a nurse named Karen as totally rude.
• A reviewer said they would not recommend bringing another loved one to the facility.
• A reviewer labeled the care "Disgraceful," criticizing the handling and staff behavior.
• A reviewer observed neglect, noting the needle remained in the father's neck and medications were left on his collarbone.

Review

End-of-life care is a profoundly intimate and emotional journey, and the collection of experiences shared here reflects a wide spectrum of what families encounter when they turn to hospice services. At the heart of many stories is a commitment to comfort, dignity, and presence in the final days. One family recalls a father's last moments and the heavy weight of witnessing end-of-life care, noting the needle still in his neck and medications nearby, and expressing both sorrow and gratitude for care that offered humanity in a painful moment. That tenderness and respect for a dying loved one permeates the more uplifting testimonials, where families describe feeling seen, heard, and supported as life draws to a close.

Among the most consistently praised aspects are the teams at Emanate Hospice. Families describe an "amazing team" marked by patience, empathy, and a willingness to walk alongside them through their loved one's final days at home. Flor, in particular, stands out in one account as a gentle, comforting presence who bathed and massaged the patient with care, eliciting heartfelt thanks from the family. The impression left by Emanate is not only the technical provision of hospice services but the emotional labor of compassion - the kind of care that helps families find moments of peace amid overwhelming sorrow.

Not all experiences, however, are free of frustration or conflict. One review recounts a grandmother's admission to a facility that later became a source of distress for her family. They describe unprofessional interactions, security personnel asking them to leave, and barriers to seeing their loved one before the transfer occurred. There is a strong emphasis on the importance of respecting family presence during end-of-life moments, and the reviewer criticizes restrictive visiting practices, including late-evening time limits and vaccination-based visitation rules. The account notes a few staff members who treated the family with respect, underscoring that individual caregiver behavior can significantly color the overall experience, for better or worse.

Despite this, several reviews illuminate the broader virtues of the hospice environment. The community described as "wonderful" and the staff as "labor of love" highlights a setting designed to be more than a clinical space. The facilities are depicted as spacious and comfortable, with large rooms, a large open-air common room, and a kitchen that accommodates long hours spent with loved ones. One reviewer mentions a connection to Foothill Presbyterian Hospital in Glendora, noting that Citrus Valley Hospice serves as a referral facility and expressing a strong willingness to recommend hospice care to others in need. The emphasis is on a humane, welcoming atmosphere where families can gather, reflect, and grieve together in a space that feels less like a hospital and more like a home.

The familial sense of visiting and inclusion is a recurring theme. Several accounts speak of unlimited visiting hours and an environment that invites large families to spend time with their loved ones. For some, this creates a sense of normalcy and continuity in the midst of grief, a crucial factor when the patient's condition might not allow for long, frequent trips to a traditional hospital setting. The descriptions convey how important it is for caregivers to be part of the daily routine and routines of care, reinforcing the idea that hospice is as much about supporting families as it is about helping the patient.

Citrus Valley Hospice, in particular, earns repeated praise for its approach to care. Descriptions of the staff as having "wonderful bedside manners" and being attentive to both patient and family populate several reviews. Families consistently note that the team is available around the clock, ready to answer questions, provide updates, and attend to personal care with genuine compassion. Some testimonials speak in almost reverent terms about the people who cared for loved ones - people who seemed to embody a vocation rather than a job, and who offered reassurance at every turn. The language used - calling staff "angels" and expressing gratitude for "going above and beyond" - reflects a deeply felt appreciation for the human touch that hospice care can bring in life's final chapters.

The most personal tributes come from those who were themselves involved in caregiving, including an RN who describes a large family of caregivers and the extraordinary care their mother received. This testimony emphasizes an exceptional level of compassion, knowledge, and expertise across the entire care team - volunteers, housekeepers, social workers, nurses, and physicians alike. It underscores the way a well-coordinated team can ease the burden for families who are navigating emotional upheaval while also managing medical needs. The explicit recommendation of Citrus Valley Hospice as a place for compassionate, around-the-clock care reinforces the central message of these stories: when the right people and the right environment come together, hospice can be a source of dignity, peace, and support during some of life's most difficult moments.

Taken together, these reviews form a complex portrait of hospice care that is as much about presence and humanity as it is about clinical caregiving. The best experiences celebrate teams that listen, explain, and comfort; the most challenging moments highlight how policies, hospital protocols, and sometimes rigid visiting rules can clash with families' needs and values. Yet even within negativity, there is a common thread: a longing for care that honors the person and supports the family. What remains clear across the stories is that when hospice providers - like those at Emanate and Citrus Valley - embrace a patient- and family-centered approach, they offer genuine solace, practical support, and a more humane path through the end-of-life journey.

This part of West Covina, California offers a variety of amenities and facilities that may appeal to seniors looking for a convenient and vibrant living environment. With several pharmacies, hospitals, physicians' offices, places of worship, parks, cafes, restaurants, and theaters within close proximity, residents have easy access to essential services and recreational activities. The presence of reliable public transportation options like the Metro station also ensures seamless connectivity to other parts of the city. Furthermore, the diverse dining options cater to different culinary preferences while the nearby parks provide opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a balanced mix of convenience, healthcare resources, entertainment options, and natural settings that can enhance the quality of life for seniors seeking a comfortable and engaging community to call home.

Pharmacies

• CVS Pharmacy (0.1 miles)
• CVS Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)

Hospitals

• Kindred Hospital San Gabriel Valley (0.7 miles)
• Rowland Convalescent Hospital (0.7 miles)
• Kaiser Permanente Baldwin Park Medical Center (4.8 miles)
• City Of Hope (4.9 miles)
• Hope (4.9 miles)
• Casa Bonita (6.3 miles)
• Methodist Hospital of Southern California (8.5 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (1.6 miles)
• Panera Bread (2 miles)
• Porto's Bakery & Cafe (2 miles)
• The Donut Man (4.4 miles)
• Flo's Coffee Shop (6.4 miles)
• Tiger Sugar (6.7 miles)

Restaurants

• In-N-Out Burger (1.6 miles)
• In-N-Out Burger (2.3 miles)
• Raging Waters (5.5 miles)
• McDonald's (5.6 miles)
• Chick-Fil-A (5.7 miles)
• In-N-Out Burger (5.7 miles)
• Master Fresh Donuts (6.1 miles)

Physicians

• Glendora Dentistry (3.9 miles)
• Healthcare Partners (5.4 miles)
• Foothill Dermatology Medical Center (5.6 miles)
• Kaiser Permanente Diamond Bar Medical Offices (7.3 miles)
• Healthcare Partners Medical Group (7.6 miles)
• Santa Anita Medical Plaza (8.6 miles)
• Doheny Eye Center (8.8 miles)

Places of Worship

• Real Life (4.1 miles)
• Calvary Chapel Golden Springs (7.4 miles)
• First Evangelical Church Arcadia (7.6 miles)
• Arcadia Chinese Baptist Church (8 miles)
• Charisma Life Church (9.1 miles)

Parks

• Creekside Park (4.3 miles)
• Frank G. Bonelli Regional Park (5.2 miles)
• Arcadia County Park (8.2 miles)
• Pantera Park (8.2 miles)
• Live Oak Park (8.3 miles)
• Rosemead Park (9.3 miles)

Theaters

• AMC Puente Hills 20 (6.4 miles)
• 0206 Amc Bar Santa Ani (8.9 miles)

Transportation

• Metro - Monrovia Station (6.5 miles)
• Pomona Station (8.7 miles)