San Marino Home House

Pros

• They provided good advice and a very detailed explanation.

Cons

• The communication between the office and appointments is horrible.
• The staff treat every call as if it's their first day and don't seem to know what's going on.
• The therapist cannot be contacted by simple text, phone, or email; responses come only via voicemail about once a week.
• A child missed therapy due to testing schedules, even though testing had been completed for weeks.
• The therapist complains about not having space to provide therapy when she goes to school, contributing to missed sessions.
• The service is extremely dissatisfying and not accessible; it's an inconvenience to be on their schedule.
• Calling the office results in being put on hold and then hung up.
• The in-office visit environment for a toddler was poor (a conference room with exposed outlets and no age-appropriate toys or books).
• Billing suggested 60 minutes while the session was only appropriate for 30 minutes given the child's age.
• Services were terminated based on Medi-Cal status with no assistance offered to verify eligibility.
• They used the child's SSN to verify Medi-Cal eligibility and did not address the issue adequately.
• Messages went unanswered for days/weeks, implying the practice is not operating reliably.
• There is a perception that the provider does not care about children's welfare.
• A staff member named Heavenly is viewed as unprofessional.

Review

The collection of experiences shared paints a troubling picture of a mental health provider that several families found difficult to navigate and even harder to trust. One reviewer begins with a personal moment of lateness that was acknowledged by the therapist, Heavenly. Although the lapse was described as a single incident, the response - whether professional or not - left the parent feeling that this kind of slip is not acceptable in a field that depends on consistency and trust. The reference to Heavenly by name already foregrounds a level of accountability readers can attach to a specific practitioner, suggesting that the concerns aren't merely about bureaucratic issues but about professional conduct in real-time interactions with families.

Beyond that initial lapse, the overarching complaint centers on terrible communication and accessibility. Several accounts describe an office where information seems to change from call to call, leaving families feeling like they're dealing with "the first day" every time they reach out. The sentiment is that therapists are difficult to contact directly - no easy texts, no straightforward emails, and no reliable phone access. Instead, families are forced to navigate voicemail that is answered only sporadically, with responses arriving "whenever she has time." The consequences of this communications gap are tangible: missed appointments, delays in care, and the sense that no one is coordinating around a child's treatment needs or testing schedules. One parent notes that their daughter missed therapy because of testing schedules, despite testing having been completed weeks prior, and quotes ongoing difficulties when a therapist is traveling between schools or locations.

Accessibility problems extend to scheduling and continuity of care. A sense emerges that families must fit into the provider's schedule rather than the other way around, which is described as an inconvenience and a lack of true accessibility. Calls often ended with being put on hold or even hung up on, amplifying the frustration. These issues are not abstract administrative quirks; they translate into real disruptions in a child's therapy and in a family's ability to rely on consistent support.

Another cluster of experiences centers on a different but related set of problems: the in-office environment, age-appropriateness, and administrative decisions about services. One review recounts a first in-office visit in Covina that felt ill-suited for a 21-month-old child. The session took place in a conference room with limited child-centered resources - no age-appropriate toys or books - which made it hard for a toddler to settle and participate. The family was told they would start with 30-minute sessions due to the child's age, even though billing was for a longer session. The parent argues that if the goal was to maximize the child's development, a longer, more engaging session would have been appropriate, highlighting a misalignment between service delivery and billing expectations.

Compounding this was a dramatic turn the very next day: the therapist reportedly called to say the child's Medi-Cal coverage was no longer valid, and services were terminated immediately. The reviewer suspects misuse of the child's SSN to verify eligibility, noting that Medi-Cal status "no longer is tied to Medi-Cal when adoptions are finalized." The response from the office - essentially a directive to fend for themselves and find the appropriate billing contact online - left the family furious. They describe multiple messages left without a reply and characterize the business as not being in business for the welfare of children's mental health, using strong language to convey their dismay. The sense of abandonment in this moment - when a family believed services were ongoing and critical - was powerful and emotionally charged.

Into this mix, a subsequent line from another reviewer introduces a brief contrast: "Good advice and very detailed explanation!" This phrase, isolated amid a chorus of complaints, hints that at least some interactions contained useful guidance, even if the overall experience was overwhelmingly negative. It underscores that the provider may still offer valuable information or resources, but that such positives are overshadowed by systemic communication failures and administrative missteps.

Taken together, these accounts reveal recurring themes: inconsistent and difficult communication; scheduling that seems to work around the provider's availability rather than the family's needs; physical and logistical environments that fail to meet a child's developmental requirements; and billing practices and insurance verifications that appear opaque, unstable, or mishandled. The experiences suggest a pattern where families feel they must beg for attention, chase down answers, and endure abrupt disruptions to treatment, all at moments when stability and reliability are most needed for a child's mental health journey.

For families considering this provider, the reviews counsel a cautious approach. Clarity is needed on who will be the primary contact and how to reach them reliably; expectations must be set about session length, location, and the appropriateness of the therapy space for very young children; and every family should confirm current insurance status, billing processes, and who is responsible for verifying benefits to avoid abrupt terminations. Above all, transparency in scheduling and consistent communication appear to be the linchpins that could determine whether families experience meaningful progress or repeated disruption in their child's care.

This part of Covina, California offers a convenient location with easy access to essential amenities such as pharmacies, hospitals, cafes, restaurants, physicians, places of worship, parks, theaters, and transportation options. Within a short distance, there are several CVS Pharmacies for medication needs and Rowland Convalescent Hospital and Kindred Hospital San Gabriel Valley for healthcare services. There are also various dining options including In-N-Out Burger and Panera Bread. For recreational activities, residents can enjoy parks like Creekside Park and Frank G. Bonelli Regional Park. The area also offers transportation services through the Metro - Monrovia Station and Pomona Station for easy travel within the city. Overall, this neighborhood provides a well-rounded community for seniors looking to live in a convenient and accessible area.

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)

Hospitals

• Rowland Convalescent Hospital (0.6 miles)
• Kindred Hospital San Gabriel Valley (1 miles)
• City Of Hope (5.1 miles)
• Hope (5.1 miles)
• Kaiser Permanente Baldwin Park Medical Center (5.1 miles)
• Casa Bonita (6.1 miles)
• Pomona Valley Hospital Medical Center (8.6 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (1.4 miles)
• Panera Bread (2.2 miles)
• Porto's Bakery & Cafe (2.3 miles)
• The Donut Man (4.1 miles)
• Starbucks (6.6 miles)
• Flo's Coffee Shop (6.7 miles)

Restaurants

• In-N-Out Burger (1.4 miles)
• In-N-Out Burger (2 miles)
• Raging Waters (5.2 miles)
• In-N-Out Burger (5.5 miles)
• Chick-Fil-A (5.5 miles)
• McDonald's (5.8 miles)
• Master Fresh Donuts (6.3 miles)

Physicians

• Glendora Dentistry (3.8 miles)
• Healthcare Partners (5.2 miles)
• Foothill Dermatology Medical Center (5.4 miles)
• Kaiser Permanente Diamond Bar Medical Offices (7.2 miles)
• Healthcare Partners Medical Group (7.8 miles)
• Chapparal Medical Group (8.7 miles)
• Santa Anita Medical Plaza (8.9 miles)

Places of Worship

• Real Life (3.8 miles)
• Calvary Chapel Golden Springs (7.2 miles)
• First Evangelical Church Arcadia (7.9 miles)
• Arcadia Chinese Baptist Church (8.3 miles)
• Charisma Life Church (8.9 miles)

Parks

• Creekside Park (4.2 miles)
• Frank G. Bonelli Regional Park (4.9 miles)
• Pantera Park (8 miles)
• Arcadia County Park (8.4 miles)
• Live Oak Park (8.6 miles)
• Rosemead Park (9.6 miles)

Theaters

• AMC Puente Hills 20 (6.5 miles)
• 0206 Amc Bar Santa Ani (9.2 miles)

Transportation

• Metro - Monrovia Station (6.8 miles)
• Pomona Station (8.4 miles)