Emanate Health Inter-Community Hospital

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  • Interior

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  • Bedroom

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    An accessible bathroom with a toilet and trash can.

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Emanate Health Inter-Community Hospital

210 West San Bernardino Road, Covina, CA 91723

For more information about senior living options: (844) 490-3973

3 from 100 reviews
5 stars
45
4 stars
6
3 stars
2
2 stars
2
1 stars
45

Skilled Nursing Facility

Overall Review of Emanate Health Inter-Community Hospital

Pros

  • pro The nursing staff on the 2nd floor DOU South were amazing and made patients comfortable.
  • pro Summer was extremely professional and explained everything in detail.
  • pro Andrew in CCU is a blessing.
  • pro Dr. Khedia and the new Cardiologist Dr. Discepolo delivered excellent cardiology care.
  • pro The CABG surgery team was fantastic, with incredible SICU support and a high level of care.
  • pro The ER and other staff were friendly, helpful, and caring.

Cons

  • pro The reviews describe the hospital as unsafe and unprofessional, with "rookies" endangering lives and serious symptoms not being taken seriously.
  • pro They claim some nurses were careless, did not explain procedures, and sometimes didn't identify themselves before injections.
  • pro The front desk staff are described as unbelievably rude, condescending, and unhelpful when asked basic information.
  • pro Patients are recounted as being left in extreme pain, kicked out of rooms, or left waiting in the lobby with minimal care.
  • pro The hospital is labeled as heartless and in need of a moral/ethics check, with warnings to avoid it.
  • pro Several reviews characterize the experience as a waste of time and money, alleging untruths and high costs.
  • pro One account says the hospital cannot meet acute changes in a critical patient and should be avoided if possible.

Review

A broad picture emerges from these patient voices, showing care that can be life-saving and compassionate, paired with moments of fear, frustration, and disappointment. Across several facilities and departments, people describe a roller-coaster of experiences that touch on everything from the ethical tone of care to the everyday humanity of individual nurses and doctors. Some patients speak of miraculous improvements after treatment and heart surgery, while others recount alarming lapses - delayed monitoring, brusque front-desk interactions, and a sense that not all staff fully identify or acknowledge the people in their care. Taken together, the collection paints a complex portrait of hospital life, where skill and empathy sometimes coexist with missteps and miscommunications.

One vivid thread centers on medication and the immediate, unsettling sensations that can accompany a new prescription. A patient describes a peak effect from a newly started medication that raised H1 levels, triggering rapid, hard pulses and a dreamlike, wavering state that felt both mentally and physically destabilizing. The experience was described as intense and frightening, with heart sensations that rose and fell in waves over 24 hours. The account also includes a sense of professional sloppiness - brief, perhaps cursory monitoring by nurses, a perception that the seriousness of the symptoms wasn't fully acknowledged, and an impression that some staff acted more with routine than with urgent attentiveness. The reviewer even voices a deep concern for patient safety and ethics, urging that family members not be put in harm's way again. The theme here is not merely a bad shift or a bad moment; it is a sense that, under stress, a patient's right to informed, careful care can feel compromised.

There are, in contrast, many stories of staff who are praised for competence, kindness, and genuine care. Notably, multiple accounts in Covina Intercommunity Hospital recount profoundly reassuring experiences even in difficult circumstances. Families describe ER teams and CCU staff who explain things clearly, attend to needs with patience, and help their loved ones feel at ease. In one detailed example, a Deaf and Paralyzed brother is described as receiving "wonderful care" from ER doctors and nurses, with special mention of the CCU nurses Summer and Andrew who helped him rest and feel safe. Other members of the same team - Miriam, Rita, Bryan, Peter, Aida, Michael - are singled out for meaningful, compassionate care that contributed to a sense of relief during a challenging hospitalization. Across these notes, the dedication of the nursing and medical staff stands out as a bright beacon amid the broader tapestry of hospital life.

Postoperative care and the relationships formed with surgeons also create strong positive memories. One family credits a surgeon pair - Dr. Khedia and Dr. Discepolo - with introducing a new cardiologist and guiding their loved one through a successful heart procedure. The narrative shifts after the operation into gratitude for the ongoing care: SICU staff, the quality of the food, and the overall healing environment are all cited as factors that helped their relative recover and feel life-affirming again. In another instance, a CABG2 experience is described as outstanding, with praise for the surgical team, SICU support, and the continuity of care in the units that followed. These stories highlight how expert expertise, when paired with attentive, humane care, can transform frightening medical journeys into hopeful ones.

However, not every experience is smooth or uniformly positive. A number of entries express grave concerns about the hospital's ability to respond to acute changes in a critical patient. One reviewer explicitly calls a small hospital "incapable of meeting acute changes" and advises avoidance if possible. Other guests recount encounters that feel impersonal or disjointed - front-desk staff who seem more curt than helpful, or a lack of clear identification or communication from staff members about who is about to perform care tasks, such as needle sticks. There are vivid, distressing anecdotes of pain management challenges, including a patient who describes a long, painful experience with a loved one who was in distress from kidney stone pain, ultimately feeling ignored in the lobby and left to wait in an unsafe situation. The sentiment here is not only about individual missteps but about a system's variability in delivering timely, respectful, and patient-centered care.

Interwoven with the criticisms are stories of frustration about nonclinical interactions and administrative hurdles. Several reviewers vent about rude or dismissive behavior from front-desk personnel or a lack of empathy during basic inquiries - such as a caller seeking simply to arrange a lung checkup who was met with a robotic, admonishing reply rather than clear information. There are also sharp notes about specific staff who appeared more focused on praise requests than on performing their jobs, as one patient described a nurse who wanted constant compliments but did not meet expectations for thorough, competent care. And there are stern warnings about the experience of families who felt unheard during discharge planning, with one family even contemplating legal action after discharge papers could not be delivered as expected.

Yet the tone is not uniformly negative. In several accounts, patients affirm that care can be deeply humane and effective when a hospital staff member brings warmth, clarity, and steady hands to critical moments. A recurrent praise is reserved for those who communicate options clearly, explain tests and procedures with patience, and treat patients with respect and dignity. In a few cases, families express lasting gratitude for caregivers whose competence and bedside manner, particularly in ER and CCU settings, helped their loved ones move from danger toward recovery. Even when frustrations surface - long wait times, perceived lapses in empathy, or administrative irritants - the overarching message from these voices is that great care can exist alongside imperfect care, and that the human touch remains a vital, sometimes life-changing, ingredient in the hospital experience.

Taken together, the collection reveals a healthcare landscape that is as variable as it is vital. When the right combination of expertise, clear communication, and compassionate attention comes together, patients describe healing, relief, and renewed hope for their loved ones. In other moments, the same systems reveal gaps - gaps in monitoring, in respectful communication, and in patient empowerment - that leave families feeling vulnerable and frustrated. The throughline across these narratives is a call for vigilance, accountability, and empathy: to safeguard patient rights, to ensure that medications are managed with rigorous attention to safety, to identify staff who can communicate with clarity and kindness, and to uphold a standard of care that treats each patient as a person with dignity and needs that deserve attentive, consistent attention.

Features

Housing

  • 25 resident community capacity 25 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (17 miles away) Ontario International (17 miles away)
  • Long Beach (Daugherty) (24 miles away) Long Beach (Daugherty) (24 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Emanate Health Inter-Community Hospital in Covina, CA is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides comfortable and fully furnished accommodations, including cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access.

Residents can enjoy delicious meals served in a restaurant-style dining room that caters to special dietary restrictions. Housekeeping services are also provided to ensure a clean and well-maintained living environment. Outdoor space and a small library offer opportunities for relaxation and leisure.

The community provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure residents receive their prescribed medications on time. The mental wellness program focuses on promoting emotional well-being among residents.

Residents can participate in resident-run activities and scheduled daily activities to engage in social interaction and hobbies. Additionally, the community is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.

Overall, the Emanate Health Inter-Community Hospital assisted living community in Covina offers a supportive environment where residents can enjoy comfortable living arrangements while receiving personalized care services tailored to their individual needs.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.6 miles)
  • CVS Pharmacy (0.7 miles)
  • Walgreens (0.8 miles)
  • CVS Pharmacy (0.8 miles)
  • CVS Pharmacy (2.6 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (3.1 miles)

Hospitals

  • Rowland Convalescent Hospital (0.7 miles)
  • Kindred Hospital San Gabriel Valley (1.4 miles)
  • City Of Hope (5.3 miles)
  • Hope (5.3 miles)
  • Kaiser Permanente Baldwin Park Medical Center (5.5 miles)
  • Casa Bonita (5.7 miles)
  • Pomona Valley Hospital Medical Center (8.2 miles)

Cafes

  • Starbucks (0.7 miles)
  • Starbucks (1.3 miles)
  • Panera Bread (2.6 miles)
  • Porto's Bakery & Cafe (2.7 miles)
  • The Donut Man (3.8 miles)
  • Starbucks (6.3 miles)
  • The Coffee Bean and Tea Leaf (6.7 miles)

Restaurants

  • In-N-Out Burger (1.3 miles)
  • In-N-Out Burger (1.7 miles)
  • Raging Waters (4.8 miles)
  • In-N-Out Burger (5.4 miles)
  • Chick-Fil-A (5.4 miles)
  • McDonald's (6.1 miles)
  • Master Fresh Donuts (6.6 miles)

Places of Worship

  • Real Life (3.4 miles)
  • Calvary Chapel Golden Springs (7.1 miles)
  • First Evangelical Church Arcadia (8.1 miles)
  • Charisma Life Church (8.5 miles)
  • Arcadia Chinese Baptist Church (8.6 miles)

Physicians

  • Glendora Dentistry (3.4 miles)
  • Healthcare Partners (4.8 miles)
  • Foothill Dermatology Medical Center (5 miles)
  • Kaiser Permanente Diamond Bar Medical Offices (7.1 miles)
  • Healthcare Partners Medical Group (8.1 miles)
  • Chapparal Medical Group (8.4 miles)
  • Inland Neurosurgery Institute (8.5 miles)

Parks

  • Creekside Park (4.3 miles)
  • Frank G. Bonelli Regional Park (4.6 miles)
  • Pantera Park (7.8 miles)
  • Arcadia County Park (8.7 miles)
  • Live Oak Park (8.9 miles)
  • Rosemead Park (9.9 miles)

Theaters

  • AMC Puente Hills 20 (6.7 miles)
  • 0206 Amc Bar Santa Ani (9.4 miles)

Transportation

  • Metro - Monrovia Station (7 miles)
  • Pomona Station (8 miles)

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