Santa Cruz Post Acute

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  • Interior

    A modern dining and lounge area featuring large windows, wooden beams, and stylish furniture.

  • Decor

    A modern lobby area featuring a reception desk with wooden accents and stylish decor.

  • Living Room

    A modern living room featuring a blue sofa, stone fireplace, and wooden ceiling beams.

  • Building

    Entrance sign of the Santa Cruz Institute with surrounding greenery.

  • Architecture

    A sunny courtyard with a central fountain, surrounded by plants and adorned with string lights.

  • Bedroom

    A modern hospital room with two beds, equipped with televisions and medical equipment, designed for patient comfort.

  • Windows

    A stylish living room featuring a grand piano, turquoise accent wall, and mid-century modern furniture bathed in natural light.

  • Dining

    A well-lit restaurant building at sunset with a picturesque sky.

  • Landscaping

    A well-lit hotel exterior with landscaped bushes and a prominent sign, captured at night.

  • Kitchen

    A modern kitchen featuring stainless steel appliances and contemporary cabinetry.

  • Outdoor

    A sunny courtyard featuring a fountain surrounded by plants and strings of lights overhead.

  • Bathroom

    An accessible bathroom with a shower, equipped with handrails and modern tile design.

  • Lobby

    A modern lobby with stylish decor, featuring wooden beams and comfortable seating.

  • Natural Light

    A bright and spacious dining area with tables, chairs, and bookshelves lining the walls.

Santa Cruz Post Acute

1115 Capitola Road, Santa Cruz, CA 95062

For more information about senior living options: (844) 490-3973

4.1 from 38 reviews
5 stars
22
4 stars
9
3 stars
0
2 stars
1
1 stars
6

Skilled Nursing Facility

Overall Review of Santa Cruz Post Acute

Pros

  • pro The staff seem caring toward patients and families.
  • pro Matthew Peinado explains everything with compassion and knowledge, and is supportive.
  • pro Andrew and Jordan, the wound team, are exceptional healthcare professionals.
  • pro Jen and Jessalyn from Social Services are caring and helpful.
  • pro Tina, the receptionist, is warm, helpful, and feels like family.
  • pro Nurses Courtney, Kelly, Luz, and Mikaela are rockstars as nurses and humans.
  • pro The rehab department is extraordinary, with Sandi, Donna, Frannie, Nancy, Eric, and others going above and beyond.
  • pro The CNAs and maintenance team go the extra mile (Denise, Jackie, Gabby, Juanna; Belinda stands out).
  • pro Jessica Moran, Director of Business Development, is attentive, compassionate, and goes above and beyond to support transitions, including hospital transfers.
  • pro Adriana, a CNA, is loving to the mother Ruth, and Bryan the nurse is great.

Cons

  • pro The reviewer described the facility as a horrible place and questioned its status as a top short?term nursing and rehabilitation home.
  • pro The reviewer advised that others should not send their loved ones there.
  • pro The reviewer depicted the facility as being riddled with CNAs and nurses with terrible attitudes.
  • pro The reviewer noted repeated mistakes and an apparent lack of care from management.
  • pro The reviewer stated that nursing homes have a bad reputation for poor treatment and abuse, and this facility did not seem to be an exception.

Review

Santa Cruz Post Acute is described by many as a place where staff genuinely care about patients and their families, a vibe that runs through countless voices praising individuals by name and the overall culture of communication, empathy, and patience. Across the board, families highlight not only professional skill but also humanity: people who listen, explain, and stand with loved ones during a difficult chapter. The sentiment is reinforced by a long roster of staff members who are repeatedly thanked for their dedication, from the nursing team to social workers, therapists, receptionists, maintenance, and administrators. The consistent thread is the sense that this is a team that takes patient and family concerns seriously and invests time and heart into their care.

A standout theme is the infectious disease nurse, Matthew Peinado, whose work is repeatedly described as both knowledgeable and compassionate. Reviewers say he explains processes clearly, leads with warmth, and earns trust through his straightforward, patient-centered approach. In one especially resonant account, his attentiveness is singled out as a reassuring constant in the care of a loved one, with gratitude for the depth of his care and the trust he inspired. Beyond that individual praise, there is a broader sense that the infectious disease team, along with other specialists, operates with a level of attentiveness that feels beyond routine expectations.

The wound care team, featuring Andrew and Jordan, is also celebrated as exceptional. Families describe them as two care professionals who embody presence, thoughtful communication, and authenticity in a difficult period. The rehab department is held up as extraordinary, with Sandi, Donna, Frannie, Nancy, Eric, and others receiving frequent shout-outs for their dedication and teamwork. The DONs, Anne and Ritzel, are recognized for steady leadership and support during challenging times, and the entire ecosystem of staff - from nurses to maintenance - appears as a well-coordinated unit that consistently strives to meet patient needs.

Social work and front desk staff receive warm recognition as well. Jen and Jessalyn from Social Services are described as more than caring - helpful in practical ways and deeply supportive of families during transitions. Tina, the receptionist, is singled out for her heart and helpful manner, to the point that she feels like family to many families who come through the door. The tone across multiple testimonials is that good communication, warmth, and a welcoming entrance set the stage for the entire patient and family experience, reinforcing the hospital-to-home transition with a sense of continuity and respect.

The praise extends to the nursing staff - Courtney, Kelly, Luz, Mikaela - and to the rehab and therapy teams, with the message that these individuals are rockstars in both professional competence and human decency. A sense of gratitude permeates for the daily kindnesses, the patience shown, and the consistent updates that keep families in the loop. The comments about the rehab department and the care teams emphasize a culture of collaboration and accountability, where many hands work together to help patients regain function and confidence, and where families feel seen and heard throughout the process.

One powerful, illustrative account centers on a patient who arrived after a motorcycle accident, experiencing a vulnerable early morning with little guidance. That day became a turning point when the patient advocated for better attention; within hours, four managers were at the bed, concerns were taken down, and actions followed - windows and screens were cleaned, the physical therapy team offered traction on needs, and the nutritionist checked preferences. Belinda, a CNA; Kelly, a medications nurse; Jessica, involved in business development; Dan and Eric & Nancy from PT; Tyler, Alejandra, and Joy - all are named as staff who stood out during this pivotal moment. The reviewer ends with a clear message: advocate for your concerns, and they will listen and act. The experience underscores a core lesson many families take away: proactive communication can drive meaningful improvements and smoother transitions, including arranging transports to external facilities when needed.

Other stories emphasize progress and gratitude. A mother, Ruth, who has been a long-term patient, is described as having made remarkable improvements in physical therapy - standing, walking with assistance, and moving around in a wheelchair after years of limited mobility. Adriana, a CNA, is singled out for her loving care, and Bryan, the nurse, is commended for being consistently attentive. The reviewer notes that there are many more who deserve recognition, reflecting a community where the care team's dedication translates into tangible gains for residents and heartfelt appreciation from families.

There are also testimonies that celebrate the facility's ability to handle complex situations with diligence and honesty. For families facing difficult diagnoses, Santa Cruz Post Acute is portrayed as an institution that steps up to meet needs and treat patients with dignity, not as difficult cases but as important guests. Matthew's meticulous attention to detail stands out in this context, and there is a sense that the facility overall is well run and well staffed, with staff who acknowledge errors quickly and correct them just as fast. The sentiment here is that this is hard work, done in a professional, compassionate way, and that the overall experience is one of reassurance and trust, encouraging others to consider Santa Cruz Post Acute for their loved ones.

The physical environment and admission processes also receive praise. Reviewers describe a clean, bright, and welcoming place, where administrators and admitting staff provide courteous, professional, and efficient service. The decor - fresh white walls and an atmosphere designed to convey safety, comfort, and care - contributes to a sense that patients are in a safe harbor. The overall impression is that the facility makes a concerted effort to create a reassuring first impression and to sustain that sense of care and attention throughout the stay.

However, the experiences are not uniformly glowing. A contrasting set of reviews documents serious concerns about neglect and negative attitudes. One reviewer recounts an appalling lack of care for a hospitalized grandmother, including inadequate regular changes and apparent poor attitudes among CNAs and nurses. This family ultimately removed their relative to another facility in Watsonville, sending a clear, cautionary message: do not entrust loved ones to a place where advocacy feels necessary for basic care. Another critic describes ongoing mistakes and a management culture that seems disengaged, suggesting a need for more proactive leadership and accountability. The blunt conclusion from these voices is a reminder that even a facility with many devoted staff can experience gaps, and that reputations for care can erode when concerns go unaddressed or when attitudes and processes undermine trust.

Taken together, the collection of reviews paints a portrait of Santa Cruz Post Acute as a facility with a strong core of caring, capable professionals who deeply value clear communication, patient advocacy, and compassionate care. The stories highlight exceptional individuals and teams who make meaningful differences in residents' lives and in families' peace of mind. They also reveal real areas for improvement - particularly around consistency in caregiving and management responsiveness - reminding readers that good care requires ongoing attention, accountability, and a willingness to act on feedback. For many families, the facility represents a beacon of support during a trying period; for others, it serves as a cautionary tale about the essential need for vigilance and proactive advocacy in any post-acute setting.

Features

Housing

  • 149 resident community capacity 149 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Santa Cruz Post Acute is an exceptional assisted living community located in Santa Cruz, CA. Our residents enjoy a variety of amenities and care services designed to enhance their quality of life and provide the support they need.

Our community offers a range of amenities to ensure our residents feel comfortable and at home. We have a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment. Community-operated transportation is available for outings and appointments, and our computer center allows residents to stay connected with loved ones. Our dining room offers restaurant-style dining, and we also provide move-in coordination services to make the transition as smooth as possible. Our outdoor space and garden provide a serene environment for relaxation, while our fitness room and wellness center promote physical health.

We offer fully furnished rooms with private bathrooms for each resident's privacy and convenience. Housekeeping services are provided to ensure a clean and tidy living environment, and small library is available for those who enjoy reading. Residents can stay connected with family and friends using the telephone and Wi-Fi/high-speed internet provided.

Our care services include 24-hour call system and supervision to ensure that assistance is always readily available when needed. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, transfers, and medication management. We also offer diabetes diets and special dietary restrictions to accommodate individual needs. Transportation arrangements are made for non-medical purposes as well as doctor's appointments.

Residents at Santa Cruz Post Acute have plenty of opportunities for engagement and socialization through our varied activities program. Our concierge services provide personalized assistance, while fitness programs keep residents active. Planned day trips offer exciting adventures, while resident-run activities allow individuals to showcase their talents or explore new hobbies. Scheduled daily activities ensure there is always something fun happening within the community.

We are proud to be located near numerous cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals, providing convenient access to additional amenities and services.

At Santa Cruz Post Acute, we strive to provide a caring and supportive environment where residents can thrive.

Nearby Places of Interest

Pharmacies

  • KindPeoples Collective (0.6 miles)
  • Tom's Medical Pharmacy (0.6 miles)
  • Walgreens (0.8 miles)
  • Rite Aid (1.3 miles)
  • Granny Purps (1.3 miles)
  • CVS Pharmacy (1.4 miles)
  • Rite Aid (1.5 miles)

Physicians

  • Michael J Dacey, MD (0.6 miles)
  • Matthew Reimert, MD (0.6 miles)
  • William R. Raffo, MD (0.6 miles)
  • Anna Kesler-Diaz, MD (0.6 miles)
  • Timothy Allari, MD (0.6 miles)
  • Jaclyn Gadbaw, MD (0.6 miles)
  • Audiology Associates (0.6 miles)

Hospitals

  • Dominican Hospital (0.9 miles)
  • Dominican Hospital Comm Rm (0.9 miles)
  • Birthing Center: Sutter Maternity Surgery Center (0.9 miles)

Cafes

  • Starbucks (1.1 miles)
  • Verve Coffee Roasters (1.2 miles)
  • Linda's Seabreeze Cafe (1.3 miles)
  • Lulus Midtown (1.5 miles)
  • Verve Coffee Roasters (1.6 miles)
  • Point Market & Cafe (1.8 miles)
  • Starbucks (1.9 miles)

Restaurants

  • Pono Hawaiian Kitchen & Tap (1.1 miles)
  • The Bagelry (1.2 miles)
  • Crow's Nest Restaurant (1.3 miles)
  • Cafe Cruz (1.3 miles)
  • The Buttery (1.5 miles)
  • Shadowbrook (1.8 miles)
  • Mariannes Ice Cream (1.9 miles)

Parks

  • De Laveaga Park (1.7 miles)
  • Anna Jean Cummings Park (2.1 miles)
  • Depot Park (2.4 miles)
  • Lighthouse Field State Beach (2.8 miles)
  • Mystery Spot (2.8 miles)
  • Pogonip (3.3 miles)

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