Hearts & Hands - Post Acute Care & Rehab Center in Santa Cruz, CA
Save
Information last verified:
2990 Soquel Avenue, Santa Cruz, CA 95062
For more information about senior living options: (844) 490-3973
The nurses and CNAs were amazing and took great care of him. Rehab staff provided excellent care and helped him walk again. The facility is clean and the food is good. The staff were friendly and attentive, making the experience less stressful. Xavier stood out for his kindness, attentiveness, and clear explanations. The physical rehabilitation team was exceptional. The care team communicated clearly with the family about his care. The staff went above and beyond to help residents and treated them with kindness and respect. The facility cultivated a welcoming, home-like atmosphere with caring staff. The staff delivered on promises and accommodated comfort needs (e.g., the motorized recliner). Families felt supported every step of the way and would choose this facility again. Hearts & Hands staff are hardworking, compassionate, and dedicated to patient care.
One reviewer called the facility absolutely the worst place they’ve ever experienced, citing language barriers, four-to-five-hour response times to requests, and repeated wrong medications. Another reviewer described neglect of a quadriplegic son over many years, including no limb movement, severe bedsores, extreme weight loss, missed hygiene and appointments, lost clothing, and lack of corrective action. A reviewer warned others not to place a loved one there, stating the staff blamed the patient for his care and that the facility provided inadequate treatment. The staff were described as overworked and underpaid, suggesting insufficient staffing and resources. The facility was depicted as dated and depressing, with four residents to a room and a strong cleaner scent that made it feel unhomelike. It was alleged that physical therapy discouraged helping certain patients, telling them it wouldn’t help them walk again and that limbs were not moved.Hearts & Hands is best suited for seniors who need skilled post-acute care with intensive rehabilitation and reliable, communicative nursing support. The community shines for patients transitioning from hospital care who require physical, occupational, and speech therapy, with a clear pathway back toward independence. It is particularly well-matched for families who value a clean, professional environment, straightforward discharge planning, and staff who can be consistently described as caring and capable. Those seeking a home-like atmosphere with private rooms, extensive social programming, or a process-free, luxury setting may be better off looking elsewhere. For patients with highly delicate safety needs or a history of care gaps, alternatives should be considered to ensure those needs are met without compromise.
The defining strengths lie in the rehab engine and the culture of attentiveness. Multiple reviews praise the rehabilitation team as knowledgeable and encouraging, with therapists who push for real progress and nurses and CNAs who respond promptly in meaningful moments. The facility earns high marks for cleanliness and for staff who understand the family’s need to be informed. The care team frequently demonstrates a personal touch, examples include nurses who explain care steps clearly, aides who go the extra mile to make a patient comfortable, and administrators who are visibly present and responsive. Positive outcomes surface repeatedly: patients move from bedridden status toward walking again, and discharge planning is described as proactive and well-coordinated. The overall impression is of a facility that, when functioning at peak, can deliver substantial recovery gains.
Yet the reviews do reveal meaningful red flags that can influence a family’s decision. A subset of experiences points to staffing strain, long response times, gaps in attention during peak hours, and occasional lapses in medication administration or timely care. Language barriers in some interactions and mixed activity programming also surface, with some residents feeling their day is overly sedentary or not aligned with posted schedules. There are somber reminders of past criticisms where care quality was questioned and families felt neglected, underscoring the reality that results can vary by shift, staff availability, and leadership continuity. Room configurations in some cases include shared accommodations, which may detract from privacy and comfort for residents accustomed to more private space.
The core pros can offset many of the main cons when evaluated against recovery goals. When rehabilitation is the central objective, the combination of skilled therapists and consistent nursing support provides a strong platform for meaningful functional gains. Cleanliness and a well-maintained therapy area reduce infection risk and create a conducive environment for daily progress. The administrative presence, DON engagement, timely family updates, and a willingness to adjust care plans, helps keep a patient’s trajectory coherent and predictable. In practice, the strongest testimonials place emphasis on tangible improvements, confidence in the care team, and a sense that staff are genuinely invested in each resident’s return home. While no facility is perfect, Hearts & Hands demonstrates the capacity to deliver on ambitious rehab goals for most residents.
For families evaluating next steps, it is prudent to verify critical operational details before admission. Prospective residents should inquire about current staffing ratios on all shifts, especially during evenings and weekends, to gauge the likelihood of timely assistance. Request to meet the primary care team, nurses, CNAs, therapists, and the DON, and ask about plan-of-care documentation, progress notes, and how families receive updates. Clarify room options, including privacy preferences and any potential for private accommodations, and confirm the rehabilitation schedule to ensure it aligns with the resident’s needs and goals. Assess how activity programming is managed day-to-day and whether diversions and meaningful engagement occur consistently. Finally, request references from recently discharged families with a similar care profile to gain real-world perspective on ongoing quality and safety.
The bottom-line judgment is practical and decisive. Hearts & Hands delivers credible rehab outcomes, strong clinical oversight, and a consistently clean, professional setting that supports recovery. It is a solid choice for those whose priority is structured, effectiveness-driven post-acute care and transparent family communication. However, for families whose top concerns include an unrelenting emphasis on flawless staffing, private-room comfort as a default, or a pristine, residential “home-like” atmosphere with exceptionally varied activities, alternatives should be explored. The facility’s strengths, expert rehab, attentive nursing, and a culture that can feel incredibly supportive, make it worth a serious look, provided that a family is prepared to actively engage, ask pointed questions, and verify staffing reliability and safety standards through tours and conversations with current residents and recent graduates of the program.
144 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hearts & Hands is a premier assisted living community located in Santa Cruz, CA. We provide exceptional post-acute care and rehabilitation services in a comfortable and inviting environment. Our center offers a wide range of amenities to enhance the quality of life for our residents.
Our residents can take advantage of our beauty salon, where they can receive professional haircuts and styling treatments. We also provide cable or satellite TV in each room, ensuring that residents can stay connected to their favorite shows and movies. For transportation needs, we offer community-operated transportation services as well as assistance with arranging transportation to doctors' appointments.
We understand the importance of staying connected in today's digital age, which is why we have a computer center with Wi-Fi/high-speed internet access for our residents. Our fully furnished accommodations ensure that residents feel at home during their stay with us. Private bathrooms are available for added convenience and comfort.
At Hearts & Hands, we prioritize the well-being of our residents by providing a variety of care services. Our 24-hour call system and supervision guarantee that help is always just a button away. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their medications on time.
We understand that maintaining a healthy lifestyle is important for overall well-being. Our fitness room and wellness center offer opportunities for physical exercise and health promotion programs. Our dining room provides delicious meals prepared by experienced chefs who accommodate special dietary restrictions such as diabetes diets.
To keep our residents engaged socially and mentally, we offer various activities throughout the day. From resident-run activities to planned day trips and fitness programs, there is something for everyone to enjoy at Hearts & Hands. Additionally, concierge services are available to assist with any specific needs or requests.
Located in Santa Cruz, Hearts & Hands benefits from its proximity to numerous cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. Our community provides a welcoming and supportive environment for individuals seeking post-acute care and rehabilitation services. At Hearts & Hands, we strive to provide the highest level of care and comfort to promote the overall well-being of our residents.
Hearts & Hands - Post Acute Care & Rehab Center is located at 2990 Soquel Avenue, Santa Cruz, CA 95062 in Santa Cruz County, California
Hearts & Hands - Post Acute Care & Rehab Center on seniors.fyi includes 4 photos including images showing building, interior, parking, hallway, lighting, decor, television, windows, and more.
Care From The Heart
Santa Cruz, CA
Compassionate, personalized care with dietary-friendly dining options (gluten-free, low-sodium, no sugar, organic, vegan).
Visiting Angels
Santa Cruz, CA
Consistently high-quality, compassionate care.
Paradise Villa
Santa Cruz, CA
Friendly staff; active community; recently remodeled light-filled rooms.
Valley Haven III
Santa Cruz, CA
Specialized memory care with 24/7 supervision and engaging activities.
Dominican Oaks
Santa Cruz, CA
Friendly, supportive community with engaging activities and high-quality dining.
Santa Cruz Post Acute
Santa Cruz, CA
Comprehensive amenities and 24/7 care
Alexandria Victoria
Santa Cruz, CA
Excellent, caring staff in a clean, home-like setting with delicious meals.
Garfield Park Village
Santa Cruz, CA
Excellent access to nearby healthcare, pharmacies, and dining.
Aegis Living Aptos
Aptos, CA
Beautiful, upscale facility with attentive staff, diverse dining, and broad amenities.
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.
Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.
California's Form 602A: An In-Depth Examination of Senior Care Assessment
California's Form 602A is a vital tool for evaluating the health needs of seniors seeking residential care, detailing their medical conditions and daily living requirements to ensure proper service alignment. This standardized form enhances communication among physicians, families, and facilities, serving as a regulatory measure for admissions and ongoing care while adapting to changing healthcare practices.
Interior
Building
Windows
Outdoor
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention