Hearts & Hands - Post Acute Care & Rehab Center in Santa Cruz, CA
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2990 Soquel Avenue, Santa Cruz, CA 95062
For more information about senior living options: (844) 490-3973
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The staff provides excellent care and is consistently positive and encouraging. Nurses, CNAs, and therapists are attentive, friendly, and quick to respond to patients' needs. The facility is clean and continually strives to improve resident care. The administration and DON are engaged and supportive of residents' needs. The rehabilitation team is top-notch and helps patients regain strength and independence. Patients feel cared for, respected, and well treated by the staff. Front desk and support staff are friendly, professional, and welcoming. Families report a warm, compassionate, and reassuring experience with the care. The overall experience reflects a positive turnaround and high quality of life for residents.
The reviewer described it as absolutely the worst place they'd ever experienced, noting staff hardly spoke English and responses to requests took four to five hours. They observed medicines were delayed for days and that patients in wheelchairs were being ignored. A family alleged severe neglect of a quadriplegic loved one, including unaddressed bedsores, never moving his limbs, and missed medical appointments. The facility was described as dated and depressing, with a strong scent of cleaners, four to a room, and not feeling like a home. One reviewer warned others not to place a loved one there, saying it did not deserve to care for anyone. People complained that the staff were overworked and underpaid, suggesting more help was needed. There were reports of wrong medications being given multiple times. A reviewer claimed the place shouldn't be open, stating it offered worse-than-animal treatment.Hearts & Hands is best suited for families seeking a post-acute, rehabilitation-focused option in Santa Cruz where the goal is getting a loved one back home or toward greater independence. The center presents as a professional, rehab-forward environment with a strong emphasis on therapy - physical and occupational - and daily nursing oversight. Short-term stays after surgery, stroke, or serious illness are a natural fit, as are residents who benefit from structured rehabilitation programs, clear care coordination, and a clean, well-maintained setting that supports recovery.
Those weighing alternatives should consider whether a more homey, socially expansive atmosphere is essential. A portion of reviews notes that activities can feel limited or scheduled less consistently, and the facility is often described as rehab-centric rather than a spacious, social living community. For families seeking abundant social programming, extended open-access common areas, or private rooms with a low-stimulus environment, other operators might better meet those expectations. Also, families with lingering concerns about staffing pressures or prior neglect claims will want to compare recent inspection records and tour current staffing practices at competing options.
The strongest positives center on the rehab and clinical care. The therapy team is repeatedly praised as top-tier, with therapists who work patiently to restore strength and confidence, and nurses and CNAs who respond promptly and treat residents with warmth. The DON's involvement and care coordination are cited as a reassuring feature, along with dedicated staff such as front-desk personnel who create a welcoming first impression. The facility's cleanliness, modern updates, and well-appointed therapy spaces reinforce a recovery-friendly environment, and noted improvements in outcomes give families practical confidence in a timely move-back-to-home trajectory.
On the risk side, the most consequential concerns revolve around historically mixed reputational notes and a few pointed outliers. A handful of reviews allege prolonged response times, medication issues, or experiences suggesting understaffing and overburdened caregivers. There are also critiques about non-clinical factors - such as limited daily activities and a setting that some would deem more clinical than home-like, along with references to older building areas. While the broader consensus now tilts very positively toward effective rehabilitation and compassionate care, these cautions are real signals to verify current practices, staffing stability, and the most recent performance records before deciding.
Practically, families evaluating Hearts & Hands should demand direct conversations with the director of nursing and the therapy leadership, and request a current tour of the rehab wing during a typical day. Scrutinize the resident-to-staff ratios for nursing and aides, and review the therapy schedule to confirm consistent availability across weekdays. Ask for recent resident care conferences and a concrete plan for daily activities, meals, and social engagement. Probe the medication workflow, incident reporting, and language supports if needed, and request references from recent families. Tie these findings to known strengths in rehab outcomes and care culture for a balanced picture.
In the final assessment, Hearts & Hands remains a compelling choice for families prioritizing aggressive rehabilitation, attentive nursing care, and a professional, clean environment that supports recovery. It is a standout option when the objective is to rebuild strength, regain independence, and return home with confidence, backed by a care team that many families describe as loving and responsive. However, for families who crave a more home-like atmosphere, richer ongoing social programming, or assurances against past neglect-type concerns, alternatives should be vetted with equal rigor. A well-timed tour, transparent staffing disclosures, and current performance data will reveal whether this center truly aligns with each family's expectations and goals.
144 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hearts & Hands is a premier assisted living community located in Santa Cruz, CA. We provide exceptional post-acute care and rehabilitation services in a comfortable and inviting environment. Our center offers a wide range of amenities to enhance the quality of life for our residents.
Our residents can take advantage of our beauty salon, where they can receive professional haircuts and styling treatments. We also provide cable or satellite TV in each room, ensuring that residents can stay connected to their favorite shows and movies. For transportation needs, we offer community-operated transportation services as well as assistance with arranging transportation to doctors' appointments.
We understand the importance of staying connected in today's digital age, which is why we have a computer center with Wi-Fi/high-speed internet access for our residents. Our fully furnished accommodations ensure that residents feel at home during their stay with us. Private bathrooms are available for added convenience and comfort.
At Hearts & Hands, we prioritize the well-being of our residents by providing a variety of care services. Our 24-hour call system and supervision guarantee that help is always just a button away. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their medications on time.
We understand that maintaining a healthy lifestyle is important for overall well-being. Our fitness room and wellness center offer opportunities for physical exercise and health promotion programs. Our dining room provides delicious meals prepared by experienced chefs who accommodate special dietary restrictions such as diabetes diets.
To keep our residents engaged socially and mentally, we offer various activities throughout the day. From resident-run activities to planned day trips and fitness programs, there is something for everyone to enjoy at Hearts & Hands. Additionally, concierge services are available to assist with any specific needs or requests.
Located in Santa Cruz, Hearts & Hands benefits from its proximity to numerous cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. Our community provides a welcoming and supportive environment for individuals seeking post-acute care and rehabilitation services. At Hearts & Hands, we strive to provide the highest level of care and comfort to promote the overall well-being of our residents.
Hearts & Hands - Post Acute Care & Rehab Center is located at 2990 Soquel Avenue, Santa Cruz, CA 95062 in Santa Cruz County, California
Hearts & Hands - Post Acute Care & Rehab Center on seniors.fyi includes 4 photos including images showing building, interior, parking, hallway, lighting, decor, television, windows, and more.
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