Twin Lakes Manor

Pros

• The residents at Twin Lakes Manor appeared cared for and content, creating a warm atmosphere.
• The facility was very clean and well-maintained, contributing to a positive overall impression.
• The tour guide was friendly and provided a thorough overview of the community, enhancing the welcoming experience.
• The grounds included a large enclosed back patio that offered security and comfort for the residents.
• Residents had opportunities for personal care services, such as getting their nails done, promoting individual well-being.
• One reviewer noted that they felt the care team treated their loved one like family, indicating a strong sense of community and support.
• Consistent quality care reportedly led to improvements in the health of one resident, showcasing effective support for cognitive impairment.
• The management and staff maintained good relationships with families, emphasizing teamwork in caring for residents' needs.

Cons

• The facility appeared nice at first, but the care and attention changed after the initial impression.
• Residents often experience a sudden and drastic increase in care costs without significant changes in their health conditions.
• There is insufficient staff to adequately supervise residents, leading to concerns about proper care.
• One reviewer reported neglect and lack of attention to their parent, resulting in hospitalization due to dehydration and malnourishment.
• The management did not provide a written care plan prior to moving in, which caused confusion and issues later on.

Review

A Comprehensive Review of Twin Lakes Manor: A Mixed Bag of Experiences

Twin Lakes Manor has become a topic of discussion among families considering assisted living options for their loved ones. The experiences shared by several reviewers paint a complex picture of the facility, highlighting both positive aspects and serious concerns surrounding care quality.

One reviewer who toured Twin Lakes Manor had an overall favorable impression of the community. They described the facility as clean and tidy, with residents appearing cared for and content. The tour guide was friendly, providing a thorough overview of the premises. The secure, enclosed patio space caught their attention, suggesting a safe environment for residents to enjoy fresh air and socialization. However, they noted that organized activities were not readily apparent at the time of the visit, although they observed one resident receiving personal care by getting her nails done. At that moment, the small number of residents—only about six in a licensed capacity for twelve—offered a quiet atmosphere but raised questions about social engagement.

However, contrasting experiences began to surface with families who moved their loved ones into Twin Lakes Manor. One reviewer expressed concern about how accommodating and eager staff appeared before entry but felt this demeanor shifted significantly once their parent became a resident. They experienced what they deemed an unacceptable and sudden 130% increase in care costs without any corresponding significant change in health status, citing that such drastic changes are unusual in other facilities where such increases would typically be around 25%. This reviewer strongly encouraged future families to obtain written agreements regarding care plans before moving in, noting that they were not provided this essential information despite having the right to see it.

Further stark contrasts emerged from another reviewer who shared alarming instances of neglect during their parent's stay at Twin Lakes Manor. After six months at the facility, their loved one ended up hospitalized due to dehydration and malnourishment brought on by inadequate care received at Twin Lakes Manor. Bed sores bore witness to neglectful practices rather than attentive caregiving; these serious conditions resulted in recommendations against returning to the facility after hospitalization. Such distressing accounts bring forth lingering questions about staffing levels since one individual largely attended to multiple residents instead of maintaining a watchful presence.

In contrast to these critical reviews stands another perspective from a family whose 92-year-old mother moved into Twin Lakes Manor in early 2020. This review highlighted consistent quality care leading to noticeable improvements across various aspects of well-being including increased appetite and cognitive ability as well as expanded activities for their loved one. This family found solace in knowing that staff treated them like family and emphasized adherence to COVID-19 protocols while working towards maintaining visits with relatives safely—a crucial aspect during tumultuous times dominated by health crises.

Ultimately, families navigating assisted living decisions may find themselves faced with conflicting accounts regarding Twin Lakes Manor's operations and quality assurance measures regarding resident care. While some suggest it's akin to a home where compassionate support flourishes among caregivers and residents alike, others caution prospective applicants about potential red flags involving financial dealings or lapses in resident supervision leading to adverse health outcomes.

Navigating these mixed sentiments is vital for families exploring assisted living environments like Twin Lakes Manor. It's imperative that they conduct thorough research based on firsthand accounts while advocating for clarity around care plans beforehand so choices made align closely with those best suited for their loved ones’ needs—all while fostering open lines of communication between management staff and family members throughout the duration of residency.

This particular area of Santa Cruz, California, offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. With several physicians and pharmacies within a short distance, access to healthcare is readily available. The proximity to Dominican Hospital provides peace of mind in case of emergencies. Additionally, the abundance of cafes and restaurants such as Starbucks, Verve Coffee Roasters, and Crow's Nest Restaurant offer opportunities for socializing and dining out. Nearby parks like De Laveaga Park and Depot Park provide beautiful outdoor spaces for leisurely strolls or picnics. Overall, this area combines convenience, healthcare access, dining options, and recreational activities making it an attractive location for seniors seeking an active lifestyle in Santa Cruz.

Physicians

• Matthew Reimert, MD (0.6 miles)
• William R. Raffo, MD (0.6 miles)
• Anna Kesler-Diaz, MD (0.6 miles)
• Michael J Dacey, MD (0.6 miles)
• Timothy Allari, MD (0.6 miles)
• Jaclyn Gadbaw, MD (0.6 miles)
• Audiology Associates (0.6 miles)

Pharmacies

• Tom's Medical Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• KindPeoples Collective (1 miles)
• Rite Aid (1.2 miles)
• Rite Aid (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Granny Purps (1.7 miles)

Hospitals

• Dominican Hospital (0.7 miles)
• Dominican Hospital Comm Rm (1.2 miles)
• Birthing Center: Sutter Maternity Surgery Center (1.2 miles)

Cafes

• Starbucks (0.8 miles)
• Verve Coffee Roasters (0.9 miles)
• Linda's Seabreeze Cafe (0.9 miles)
• Lulus Midtown (1.2 miles)
• Starbucks (1.6 miles)
• Verve Coffee Roasters (1.7 miles)
• Point Market & Cafe (1.7 miles)

Restaurants

• Crow's Nest Restaurant (0.9 miles)
• The Bagelry (1 miles)
• The Buttery (1.3 miles)
• Pono Hawaiian Kitchen & Tap (1.3 miles)
• Mariannes Ice Cream (1.7 miles)
• Cafe Cruz (1.7 miles)
• Stagnaro Bros (1.8 miles)

Parks

• De Laveaga Park (1.8 miles)
• Depot Park (2 miles)
• Anna Jean Cummings Park (2.4 miles)
• Lighthouse Field State Beach (2.5 miles)
• Mystery Spot (3 miles)
• Pogonip (3 miles)