San Mateo Medical Center is a nursing home community in San Mateo, CA.
Information last verified:
San Mateo Medical Center in San Mateo, CA
Save222 West 39Th Avenue, San Mateo, CA 94403
For more information about senior living options: (866) 208-4318
Residents describe staff as caring, attentive, and helpful throughout visits.
Many reviewers emphasize warm, patient, and professional interactions with nurses, doctors, and other staff. Several mention being treated with empathy during difficult moments like emergency room visits, procedures, or inpatient stays. A few specifically call out helpful responsiveness—such as addressing comfort needs or communicating a plan.
Residents report long waits and difficulty getting through on the phone.
A recurring issue is slow access to care and slow response once you arrive, with multiple reviews describing extended emergency room or appointment waits. Reviewers also describe phone and call-center problems, including being left on hold or having calls end or go unanswered. Several say the practical result is that appointments and scheduling feel harder than it should be.
Residents frequently mention the hospital feels clean and well kept.
Multiple reviewers say the facility is clean and organized, sometimes pairing that with comments about newer equipment or a generally updated feel. A few also add that cleanliness is part of why they had a positive experience during procedures or after admission. One mixed review notes the need to walk more due to building work, but still calls out cleanliness.
Some residents report problems with accessible parking and wheelchair access.
Two reviews describe difficulty with disabled parking spaces being unavailable and with security directing people away from appropriate parking. One reviewer also mentions a lack of wheelchair availability at the front desks, while another describes being forced to park in less convenient areas without the right pass. Both frame these as real barriers that can lead to pain or missed appointments.
Some residents report billing delays, repeated bills, or confusing account handling.
Several reviewers mention billing problems such as receiving repeated mailed bills, bills being handled in a way that leads to collections, or unclear coordination around payment plans. A separate complaint describes unexpectedly high charges after a brief visit. At least one reviewer also contrasts billing trouble with more positive staff interactions.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
345 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
San Francisco International (7 miles away) Metropolitan Oakland International (14 miles away) San Jose International (23 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesSan Mateo Medical Center is located at 222 West 39Th Avenue, San Mateo, CA 94403 in San Mateo County, California
San Mateo Medical Center on seniors.fyi includes 6 photos including images showing interior, trees, building, outdoors, landscaping, entrance, lobby, modern architecture, and more.
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Interior
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Healthcare
