San Mateo Medical Center
Save222 West 39Th Avenue, San Mateo, CA 94403
For more information about senior living options: (844) 490-3973
The staff are very caring and attentive, and the equipment is clean and new. The hospital staff are caring, attentive, and patient, always accommodating needs with a smile. Special thanks to Matthew, Lester, Niko, Anne, and Dr. Myint for their friendliness and helpfulness. The meals were surprisingly good, and patients were well fed. The nursing team comes from many nationalities yet shares genuine warmth and dedication to caring for others. The hospital is extremely clean, organized, and provides a high standard of service. Carmen in the call center is fantastic - patient, communicative, and professional. ER staff were seen quickly, and nurses and NPs were awesome. The psychiatrist who treated my son was an excellent doctor who sought an integration program for his patient.
The reviewer says the emergency room did not treat it as an emergency and patients wait for hours to be seen. The front desk staff are described as uncaring and focused on insurance rather than patient needs. The pharmacy is unresponsive, with no one answering the phone and long hold times. Billing is chaotic, repeatedly sending bills and threatening collection despite payment plans. Appointments are hard to schedule, with long waits for call-center assistance. Dr. David Martin is not recommended due to lack of responsiveness and poor care. Nurses allegedly could not use medical equipment and admitted it, sometimes looking up instructions online. The level of care is described as unacceptable and unsafe under Medi-Cal. Disabled parking and wheelchair access are severely inadequate, causing pain and missed appointments; security won't assist. There is no assigned OB, leading to seeing different doctors each visit and preventing the spouse from staying in the clinic room. Online check-in exists but patients still have to re-check in person, which is frustrating. The hospital is said to need rebuilding and its current appearance is disappointing. The outside environment reportedly smells of marijuana. Communication between departments is poor, with inconsistent policies and billing practices. Some reviewers have switched to Stanford due to poor experiences.The collection of reviews paints a hospital system that inspires loyalty in some patients and dismay in others, all centered around the same institution. On one hand, there are many heartfelt testimonials about warmth, attentiveness, and a clean, well-equipped environment. On the other, there are persistent complaints about delays, administrative chaos, and frustrating interactions with billing and frontline staff. Taken together, the remarks reveal a complex picture of a facility that can be outstanding in patient care and comfort in some moments, yet severely challenged by workflow, communication, and access in others.
Several accounts celebrate the human side of care. Patients repeatedly describe staff as caring, attentive, and genuinely patient-focused. One reviewer opens with praise for "very caring and attentive" staff, highlighting the cleanliness and newness of equipment and urging others to "KEEP IT UP." During inpatient stays, multiple commenters say they were treated with kindness and professionalism, noting that the nursing team was patient and proactive, and that the care team did everything possible to accommodate needs and alleviate anxiety, often with smiles. In particular, individuals singled out names like Matthew, Lester (revered as "Master of the Veins"), Niko, Anne, and Dr. Myint for their warmth and competence. The hospital environment itself is repeatedly described as extremely clean and organized, contributing to a high standard of service. Some patients recount positive procedural experiences as well, such as a first colonoscopy handled with care, and a team - including nurses, a nurse practitioner, and other specialists - who helped nervous patients feel at ease.
The quality of care is also acknowledged in more specific contexts. There are positive notes about responsive problem-solving when a roommate's loud music disrupted a night's sleep, with staff moving the patient to a quieter private room. Several comments praise the responsiveness and effectiveness of particular departments or professionals: the endocrinology team during a colonoscopy-related experience, supportive nurses and etc., and even a psychiatrist who appeared to be an excellent fit for a family's needs. Some reviewers highlight how teamwork and cross-national camaraderie among nurses created a welcoming atmosphere, and there are mentions of good meals and thorough attention to nutrition during a hospital stay. A few entries acknowledge improvements in call center interactions, with Carmen in the call center being described as fantastic, patient, communicative, and professional.
Yet the same set of reviews is haunted by a starkly different experience in several crucial areas. A recurring theme is that emergencies do not feel treated with urgency in the ER. Some patients describe walking into the emergency department and feeling that staff do not recognize the situation as an emergency, with front-desk personnel appearing indifferent and more focused on insurance questions than on immediate medical needs. This sentiment regarding the ER's responsiveness is echoed by complaints about long waits, inconsistent triage, and frustration over how quickly or slowly care is provided depending on the moment. The issue is not isolated to the ER alone; other patients report a general sense that front-desk staff and call centers can be detached or overwhelmed, affecting the patient experience from intake to discharge.
Administrative and billing frustrations form another large block of dissatisfaction. Reviewers repeatedly describe endless or confusing billing communications, with accusations that the hospital endlessly sends bills or fails to recognize a payment plan, and that bills are sent to collectors - sometimes with demands for additional amounts or penalties - when the patient has already arranged or fulfilled payment. The contradiction between compassionate bedside care and bureaucratic opacity is palpable: one patient notes that while the staff may be kind and capable, "the billing department is nuts," and another details a year-long struggle to resolve a debt that was misapplied or sent to collections, only to be corrected after significant personal effort. The impression across these accounts is that interdepartmental communication and data sharing are unreliable, leading to friction that undermines trust even when clinical care is sound.
Accessibility, parking, and physical environment issues also appear prominently. A number of reviews mention daunting waits and the difficulty of securing timely appointments, but the concerns expand to the hospital's infrastructure: inadequate or poorly managed parking, especially for disabled individuals, a lack of available wheelchairs at front desks, and even security staff perspectives that fall short of expectations. Several reviewers describe ADA-related problems - restricted accessible parking, insufficient accommodations for disabled patients, and the broader implication that logistical barriers can undermine patient safety and dignity. There are also complaints about the outside environment - such as a persistent marijuana odor - and about policies around being with family members during appointments, as in the OB care experience where husbands were not permitted in clinic rooms.
There are notable examples of care that did not meet expectations for particular treatments or departments. Some patients report persistent misdiagnoses or delays in receiving proper diagnoses after multiple visits, and a few describe attempts to contact specific doctors going unanswered or delayed. In one instance, a family member with dementia faced an appointment process that seemed to assume memory and organization that patients with cognitive impairment cannot maintain. In another, a patient criticized the OB service for not having an assigned obstetrician and for restricting a spouse's access to the clinic room, suggesting that the experience felt impersonal and disjointed at a time that requires close support.
Overall, the sentiment suggests a hospital system that can deliver exemplary, compassionate care in a calm, clean, and well-equipped setting, with particular staff members earning lasting gratitude. At other times, however, the same system appears hampered by slow ER processing, inconsistent interdepartmental communication, and stubborn administrative and logistical barriers that transform urgent medical needs into frustrating administrative battles. For patients weighing their options, these reviews advocate looking beyond the excellent bedside care to consider the efficiency of scheduling, the reliability of billing and communications, and the accessibility of facilities. Some readers may find encouragement in stories of dedicated staff and recent improvements, while others may feel compelled to seek alternatives like Stanford, especially when time, clarity, and seamless coordination are critical. In short, San Mateo Medical Center emerges as a place of genuine care and connection, shadowed by recurring operational gaps that can significantly color the overall experience.
345 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (7 miles away) Metropolitan Oakland International (14 miles away) San Jose International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The San Mateo Medical Center in San Mateo, CA offers a wide range of amenities and care services to residents. The community features a beauty salon, cable or satellite TV, community operated transportation, a computer center, and a dining room. Residents can also enjoy a fitness room, gaming room, garden, and outdoor space.
The fully furnished apartments provide private bathrooms and kitchenettes for convenience. Housekeeping services are available to ensure a clean and comfortable living environment. Move-in coordination is offered to help residents transition smoothly into their new home.
The on-site restaurant-style dining provides delicious meals that cater to special dietary restrictions such as diabetes diets. Additionally, the community offers a small library for residents to enjoy reading and telephone services for easy communication.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors appointments. A wellness center is on-site to support the overall health and well-being of residents.
Wi-Fi/high-speed internet is accessible throughout the community for residents to stay connected with loved ones or browse the web at their convenience.
In terms of care services, there is a 24-hour call system and supervision provided for added safety and peace of mind. Assistance with daily activities such as bathing, dressing, and transfers is available as needed. Medication management ensures that residents receive their medications on time.
A mental wellness program is offered to support the emotional well-being of residents. This includes activities designed to promote mental stimulation and social engagement.
Concierge services are available to assist with any additional needs or requests. Fitness programs and scheduled daily activities allow residents to stay active and engaged. Planned day trips provide opportunities for exploration and enjoyment.
The community benefits from its convenient location near cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This allows residents easy access to various amenities outside of the community.
Overall, the San Mateo Medical Center in San Mateo provides a comfortable living environment with a range of amenities and care services to support the well-being and independence of its residents.
San Mateo Medical Center is located at 222 West 39Th Avenue, San Mateo, CA 94403 in San Mateo County, California
San Mateo Medical Center on seniors.fyi includes 6 photos including images showing interior, trees, building, outdoors, landscaping, entrance, lobby, modern architecture, and more.
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