San Mateo Medical Center in San Mateo, CA
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222 West 39Th Avenue, San Mateo, CA 94403
For more information about senior living options: (844) 490-3973
The attendants were friendly. The staff and assistants were excellent in orthopedics. The service was excellent. The staff were very caring and attentive, and the facility was clean with new equipment. The hospital staff were caring, attentive, and patient during the four-day stay. The meals were surprisingly good, and patients were well fed. The dermatology team was knowledgeable, approachable, and attentive, with an effective treatment plan. The neuro surgeon Dr. Greenwald is amazing, and so is the staff. Nurse Christine was amazing and cheerful. They helped obtain emergency Medi-Cal coverage, and everything was covered.
The reviewer says Priscilla was reluctant, making the experience very bad. Renovations did not fix the incompetent administrative staff. The emergency room is described as the worst place to go, with a dehydrated infant waiting over an hour. A phlebotomist was rude and arrogant. Parking outside is hard to find and ER waits are long. The pharmacy and call center are slow and unresponsive, with long holds. The billing department endlessly sends bills and interdepartmental communication is poor. This medical center is described as the worst option if other choices exist. Front desk and lab staff are sometimes rude and unprofessional. Some nurses admitted they did not know how to use equipment, signaling unsafe care. The hospital’s appearance is disappointing and overdue for a rebuild. Parking and security are chaotic, with a TSA-like security experience. ER staff are sometimes dismissive, yelling at patients or showing little concern. Perceived discrimination based on gender and race is noted by the reviewer.San Mateo Medical Center is best for budget-conscious families and seniors who want affordable, public-hospital care and can tolerate a hospital that feels busy and uneven from service to service. The center’s strengths show up most clearly in the bedside, where nurses, aides, and frontline clinicians repeatedly demonstrate warmth, attentiveness, and a willingness to go the extra mile. In departments like orthopedics and neurosurgery, plus several specialty clinics that cater to geriatrics, the care teams have earned trust from patients who value practical, compassionate treatment over luxuries or streamlined administrative processes. For families navigating Medi-Cal or sliding-scale options, SMMC remains a critical access point that prioritizes actual medical attention over glossy amenities. But success hinges on choosing the right service line and accepting the tradeoffs that accompany a county hospital.
Nonetheless, the center is not the best fit for those who require consistently prompt service, predictable scheduling, or frictionless administrative workflows. Long ER wait times, frequent billing mix-ups, and brittle communication between departments show up in numerous reviews. Parking is described as a nightmare, with wheelchair access and front-desk wheelchair service sometimes hard to obtain. The call-center and appointment lines are notorious for long holds or being cut off, and some patients report being shuffled between clinics with little coordination. For someone who cannot tolerate repeated delays, missed appointments, or impersonal frontline interactions, alternatives such as private hospitals or larger regional systems with dedicated outpatient access may offer a smoother experience despite higher costs. This reality matters especially for emergency care, where timely attention is non-negotiable.
On the plus side, when the right staff are on duty, the center delivers care that many patients find trustworthy and high-quality. Several reviews commend the emergency intake and nursing teams for competence and empathy, and multiple people point to individual nurses who go above and beyond, Christine, Lupita, Melissa, and others among them. Some specialties also shine: a neurosurgeon described as amazing; endoscopy teams providing calm, supportive care; dermatology care praised for knowledge and tangible results; and geriatric clinics that draw patients from across the county because of focused, patient-centered care. Clean facilities, reliable basic services, and the willingness of certain teams to tailor care to anxious or frail patients remain real positives. In short, SMMC can feel like a lifeline when the right department aligns.
Yet the flip side is undeniable. Reviews consistently flag slow or poorly organized administrative systems, especially around billing, scheduling, and online information. The ER, in particular, can feel chaotic with long waits and frustrated patients, and some encounters describe front-desk rudeness or a lack of empathy that undermines confidence in the system. Parking and campus navigation complicate access for disabled visitors, and there are credible reports of equipment gaps (a CT scanner that was down, equipment unfamiliar to staff) that raise safety concerns for some. Several patients recount disappointment with call-back times and a sense that someone in the hospital leadership could do more to coordinate care across departments. Taken together, the cons reflect systemic strains typical of a busy county facility, not a few isolated missteps.
That mix matters for decision making because the big-picture value proposition hinges on requirements. If the priority is affordability, robust inpatient nursing, and access to a broad, public-stabilizing network, SMMC can still be a strong choice. The benevolence and competence of many frontline workers can offset the downsides of crowded wait rooms and occasional miscommunication. However, if the family needs a hospital that consistently minimizes waits, guarantees reliable scheduling, and maintains a pristine, user-friendly administrative experience, alternatives should be weighed seriously. The reality is that outcomes are often good when care is available, but the path to getting it is uneven and sometimes frustrating. That makes the hospital ideal only for those who can navigate its quirks and still trust the medical teams when the chips are down.
Practical decision guidance centers on targeted conversations and on-site checks. Prospective families should request real-world data: current ER wait times by shift, which departments have designated care coordinators, and whether a preferred clinician is available for ongoing treatment. A tour focusing on the wards and the imaging or orthopedics units helps separate the warm, human-centered teams from the bottlenecks. Confirm parking access for mobility challenges, request a dedicated contact in the patient advocate office, and probe billing workflows to understand how future bills will be managed under payment plans. If choosing SMMC, lean into departments with proven reliability while accepting the rest as imperfect but serviceable. If those conditions feel untenable, exploring alternatives with more predictable operations becomes a prudent, rational path.
345 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (7 miles away) Metropolitan Oakland International (14 miles away) San Jose International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The San Mateo Medical Center in San Mateo, CA offers a wide range of amenities and care services to residents. The community features a beauty salon, cable or satellite TV, community operated transportation, a computer center, and a dining room. Residents can also enjoy a fitness room, gaming room, garden, and outdoor space.
The fully furnished apartments provide private bathrooms and kitchenettes for convenience. Housekeeping services are available to ensure a clean and comfortable living environment. Move-in coordination is offered to help residents transition smoothly into their new home.
The on-site restaurant-style dining provides delicious meals that cater to special dietary restrictions such as diabetes diets. Additionally, the community offers a small library for residents to enjoy reading and telephone services for easy communication.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors appointments. A wellness center is on-site to support the overall health and well-being of residents.
Wi-Fi/high-speed internet is accessible throughout the community for residents to stay connected with loved ones or browse the web at their convenience.
In terms of care services, there is a 24-hour call system and supervision provided for added safety and peace of mind. Assistance with daily activities such as bathing, dressing, and transfers is available as needed. Medication management ensures that residents receive their medications on time.
A mental wellness program is offered to support the emotional well-being of residents. This includes activities designed to promote mental stimulation and social engagement.
Concierge services are available to assist with any additional needs or requests. Fitness programs and scheduled daily activities allow residents to stay active and engaged. Planned day trips provide opportunities for exploration and enjoyment.
The community benefits from its convenient location near cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This allows residents easy access to various amenities outside of the community.
Overall, the San Mateo Medical Center in San Mateo provides a comfortable living environment with a range of amenities and care services to support the well-being and independence of its residents.
San Mateo Medical Center is located at 222 West 39Th Avenue, San Mateo, CA 94403 in San Mateo County, California
San Mateo Medical Center on seniors.fyi includes 6 photos including images showing interior, trees, building, outdoors, landscaping, entrance, lobby, modern architecture, and more.
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