Information last verified:
4280 Cypress Drive, San Bernardino, CA 92407
For more information about senior living options: (844) 490-3973
The father is receiving 24/7 care that his family appreciates. The staff are top notch and provide excellent care. The care is described as fantastic by the family.
The grandmother has been neglected and suffering for weeks because the staff cannot do their jobs properly. She ended up in the hospital with severe bed sores that exposed bone. The staff take a long time to respond, and relatives are not informed about the patient's condition unless they ask. Neglect was obvious at the facility. The nurses called her daughter hours after the death because no one checked on her, showing a lack of oversight. The facility should have shut down for good; people should stay away from it. The county won’t address the issues because the licensing agent is friends with the staff; even if reported, nothing is done. The facility is understaffed, very loud, and operates as a lockdown environment with residents having various mental health problems. It is described as the worst level of care in the county, with residents likely to be neglected and abused. The ombudsman office is unhelpful; complaints are not acted upon. The sister was force placed there; while clean, it is understaffed and takes forever to get assistance, and it is a lockdown facility with problematic behavior and noise.Hillcrest Nursing Home in San Bernardino is best suited for families that demand vigilant oversight and are prepared to actively manage care. It is not a hands-off option; outcomes appear highly contingent on staffing levels and how diligently families push for timely attention and clear communication. For loved ones who require constant advocacy to ensure decent response times and ongoing condition updates, this community can deliver when things align. However, those seeking a consistently dependable tone of care with minimal family involvement should look elsewhere, as the reviews repeatedly flag wide swings in responsiveness and accountability.
Alone, the positive notes are not enough to carry the decision. Some families report that certain residents receive attentive, around-the-clock care and that staff can be “top notch” when present. A minority perspective also praises cleanliness and the potential for robust daily monitoring, suggesting that the facility can function at a higher level under the right conditions. But these favorable impressions are consistently undercut by broader, earned concerns about neglect and mismanagement. Pros in isolation do not offset the core risk presented by frequent, unresolved care gaps and inconsistent staffing that color the overall experience.
The overwhelming majority of feedback centers on serious drawbacks that demand candid consideration. Recurrent claims describe delayed responses to requests for assistance, with residents left waiting long enough to develop preventable complications. Bed sores and hospitalizations are cited as tangible consequences of delays and inattentiveness. Communication with families is described as sporadic at best, with essential updates requiring prodding or direct inquiry. The sentiment conveyed is not merely about the occasional forgetful staff member but about systemic gaps that leave vulnerable residents inadequately protected and under-responded to in urgent moments.
Equally troubling are narratives about understaffing, loud or disruptive environments, and a lockdown designation that compounds behavioral and safety challenges. One reviewer cites mental health issues and troubling dynamics that create an unsafe-feeling atmosphere for a dependent individual, underscoring the risk profile associated with insufficient supervision. A separate account suggests a pattern where management and licensing oversight may be at odds with daily caregiving realities, fueling skepticism about sustained quality. Taken together, these issues paint a coherent risk picture: care quality appears to hinge on unpredictable variables, and the default is not consistently reliable protection or proactive escalation.
In weighing the pros and cons, the key takeaway is clear: Hillcrest can deliver solid care in favorable staffing conditions, but the downsides are pervasive enough to overwhelm potential benefits for anyone without strong, ongoing advocacy. The best fit is a family capable of frequent onsite oversight, rapid escalation, and persistent follow-through on care plans. For most residents who require reliable, regular updates and steady, responsive assistance, alternatives with demonstrated staffing stability and transparent communication will reduce risk and stress.
For families moving forward, concrete steps reduce exposure to risk. Schedule multiple visits across different days and shifts to observe nurse response times and how staff communicate about changes in condition. Request a detailed, written care plan with explicit escalation routes and daily goals, and insist on visibility into staffing ratios on each shift. Check with state licensing and the ombudsman for recent performance records and any substantiated complaints; verify how incidents, falls, and wound care are tracked and resolved. If these assurances cannot be obtained promptly, it is prudent to explore other facilities with stronger, more consistent track records, in-home care, or alternative arrangements that align with the loved one’s needs and the family’s capacity for oversight.
59 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Nursing Home in San Bernardino, CA is a vibrant assisted living community that offers a wide range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents. Our residents can enjoy the convenience of on-site beauty salon services, cable or satellite TV options, and access to community-operated transportation for their daily needs.
Our computer center provides an opportunity for residents to stay connected with loved ones or pursue personal interests online. The dining room offers restaurant-style dining with delicious meals prepared by our talented culinary team. For those who prefer cooking their own meals, each resident is provided with a fully furnished kitchenette.
At Hillcrest Nursing Home, we prioritize the physical well-being of our residents by providing access to a fitness room and outdoor spaces where they can engage in recreational activities or simply relax in the beautiful garden. Housekeeping services ensure that living spaces are always clean and comfortable.
To cater to intellectual pursuits, we offer a small library where residents can indulge in reading or join book clubs. Our gaming room provides opportunities for socializing and friendly competitions. Telephone communication is readily available, and we also assist in transportation arrangements for non-medical purposes as well as doctors' appointments.
We understand the importance of holistic wellness, which is why we have a wellness center where residents can participate in various programs designed to promote their mental well-being. With Wi-Fi/high-speed internet access throughout the community, staying connected digitally has never been easier.
Our 24-hour call system ensures that assistance is always just a button away. Trained staff members provide round-the-clock supervision and offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided along with special dietary restrictions for those with diabetes or other needs.
Residents at Hillcrest Nursing Home can enjoy concierge services to cater to their individual preferences. Fitness programs encourage an active lifestyle while planned day trips offer exciting opportunities for exploring nearby attractions. Resident-run activities foster a sense of community and engagement, and scheduled daily activities keep residents entertained and mentally stimulated.
Located conveniently in San Bernardino, our community is surrounded by numerous cafes, pharmacies, physicians, restaurants, theaters, and hospitals. This ensures easy access to essential services and entertainment options for our residents.
At Hillcrest Nursing Home, we strive to provide a warm and caring environment where each resident can thrive while receiving the support they need to live their best lives.
This part of San Bernardino, California, offers a variety of amenities and services that cater to senior living needs. With multiple pharmacies, physicians' offices, hospitals, and transportation options nearby, seniors can easily access medical care and assistance. There are also several dining options ranging from fast food to family restaurants for convenient meals. Additionally, the area features a few theaters for entertainment and parks for outdoor recreation. Places of worship are also within a reasonable distance for spiritual fulfillment. Overall, this neighborhood provides a well-rounded environment that can support a comfortable and convenient lifestyle for seniors.
Hillcrest Nursing Home is located at 4280 Cypress Drive, San Bernardino, CA 92407 in San Bernardino County, California
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