Palm Terrace Care Center

Pros

• The staff at Palm Terrace Care Center is described as wonderful, kind, and helpful by multiple reviewers.
• Residents appreciate the excellent physical therapy and rehabilitation services offered at the facility.
• The dining area is noted to be large and inviting, with several reviewers stating that the food is good or excellent compared to other facilities.
• Common areas, including an outdoor terrace and patio, provide beautiful scenery for residents to enjoy.
• Many activities are organized daily, such as church services, bingo, and movie days, creating a positive and engaging atmosphere for residents.
• Accommodations in some rooms are described as spacious and comfortable.
• Some families express their satisfaction with the care their loved ones receive, highlighting effective communication from the administrator and social services staff.

Cons

• The facility was not very clean, and the nursing staff was rude and unkind.
• Residents often experienced long wait times when calling for assistance, indicating a lack of attentiveness from the staff.
• Clothing items frequently went missing, and residents were sometimes dressed in others' clothes.
• My sister was kept sedated unnecessarily, leading to her inability to hold a conversation or express her needs.
• The facility neglected to properly evaluate dietary needs, resulting in significant weight loss for residents.
• Staff did not effectively communicate or follow through with care plans, demonstrating a lack of consideration for patient well-being.
• Accommodations were cramped and caused disturbances due to the high number of residents sharing small rooms.
• The environment lacked engaging social activities for residents, leading to feelings of isolation.

Review

Palms Terrace Care Center: A Mixed Bag of Experiences

Palm Terrace Care Center has garnered a wide range of reviews from families and patients who have experienced its services. The facility is designed to cater to both short-term rehabilitation needs and long-term care, but opinions on the level of care and overall environment vary significantly. Some individuals praise the compassionate staff and positive atmosphere, while others raise serious concerns about cleanliness, attentiveness, and treatment quality.

Numerous reviewers commend the kindness and helpfulness of Palm Terrace's staff. Many families appreciate the dedication shown by physical therapists, describing them as “out of this world.” They mention that their loved ones are receiving excellent physical therapy that aids in recovery after surgery or illness. Activities such as church services, bingo games, and movie days contribute to an uplifting atmosphere within the facility. Additionally, many reviewers note that the common areas are spacious and pleasant, with beautiful outdoor terraces for residents to enjoy.

While some experiences have been largely positive, there are stark contrasts noted by others regarding the cleanliness and general upkeep of Palm Terrace. One review paints a grim picture of the facility’s hygiene standards, mentioning constant cold temperatures in rooms and dirty conditions that left much to be desired. Complaints also reflect on an apparent lack of responsiveness from nursing staff when patients required assistance. Instances where certain requests for help were met with indifference or rudeness were pointed out as particularly troubling.

Food quality at Palm Terrace received mixed reviews as well. Some visitors described meals as being quite good compared to other facilities; larger dining areas allow families to share meals together comfortably. However, significant complaints arose concerning nutritional care for residents needing specialized diets. In one account involving a resident who had lost considerable weight due to difficulties swallowing food properly, attempts to engage dietary departments for evaluations proved unfruitful. This raises further concern about how individual health needs are monitored or addressed at Palm Terrace.

In terms of patient care management and communication with families, there appears to be significant room for improvement based on several accounts. One family member expressed frustration over policies affecting patient transfers that seemed careless regarding their loved one's well-being; this led them to describe instances where necessary steps were not taken adequately when transitioning residents out of the facility.

Despite these critical reviews highlighting potential deficiencies in employee conduct or attention received by residents at times, others regard Palm Terrace favorably for its supportive environment designed around rehabilitation goals—caring enough so patients can recover from surgeries or illnesses effectively while ensuring their dignity remains intact during this vulnerable phase in life. Given its mixed bag reputation filled with variable experience levels at different operational facets — from staff interaction to environmental conditions — prospective patients seeking respite care will need thorough consideration guided by firsthand accounts before deciding if Palm Terrace meets their expectations regarding eldercare needs.

Pharmacies

• V 215 (1.2 miles)
• Tap Pharmacy (2.1 miles)
• Walgreens (2.6 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (2.9 miles)
• Rite Aid (3 miles)
• CVS Pharmacy (4.3 miles)

Physicians

• Riverside Family Physicians (2.2 miles)
• West Dermatology Riverside (2.2 miles)
• Asthma & Allergy Medical Group (2.5 miles)
• Li Doris MD Mission Surgical Clinic (2.7 miles)
• Renaissance Radiology Medical Group (3.5 miles)
• Jeffrey M Deledonne Dr DDS (5.1 miles)
• Jurupa Family Health Center (5.4 miles)

Restaurants

• Yard House (2.8 miles)
• Taqueria 2 Potrillos (2.8 miles)
• The Cheesecake Factory (3 miles)
• TGI Friday's (3.1 miles)
• Brandon's Diner (3.2 miles)
• Norco's Best Burgers (3.5 miles)
• Lazy Dog Restaurant & Bar (3.6 miles)

Hospitals

• Molina Medical Center (2.8 miles)
• Windsor Cypress Gardens Healthcare (2.9 miles)
• Parkview Community Hospital Medical Center (3.4 miles)
• Riverside Center (6.2 miles)
• Vista Cove Care Center At Corona (7.2 miles)
• Empire Imaging (7.3 miles)

Theaters

• AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (2.8 miles)
• Regal Riverside Plaza (6.4 miles)
• Regal Edwards Corona Crossings & RPX (7.8 miles)

Parks

• Eastvale Community Park (3.8 miles)
• River Walk Park (4.6 miles)
• Vernola Family Park (4.6 miles)
• Deer Creek Park (6 miles)
• Mount Rubidoux (6.9 miles)
• Andulka Park (8.8 miles)

Cafes

• Wanda's Cafe (4.1 miles)
• Panera Bread (4.2 miles)
• Dutch Bros Coffee (5.1 miles)
• Starbucks (7.4 miles)
• Starbucks (8.1 miles)

Places of Worship

• Riverside Community Church (5.4 miles)

Transportation

• Chino Airport (CNO) (9 miles)