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Country Oaks Care Center - Pomona

Country Oaks Care Center - Pomona is a nursing home community in Pomona, CA.

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Country Oaks Care Center - Pomona

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  • Interior

    A bright dining room with neatly arranged tables and chairs, featuring white tablecloths and flower arrangements.

  • Building

    A view of the entrance to Country Oaks Care Center with a sign and flag in front.

  • Bedroom

    A hospital room with two beds featuring blue bedding and a table with flowers near a window.

  • Windows

    A well-equipped rehabilitation room with various physical therapy tools and exercise equipment.

  • Patio

    A modern patio setup with a gazebo and outdoor furniture.

  • Bathroom

    A spacious bathroom with a shower area and toilet, featuring bright lighting and a decorative plant.

215 West Pearl Street, Pomona, CA 91768

For more information about senior living options: (866) 208-4318

3.2 from 35 reviews
5 stars
14
4 stars
4
3 stars
3
2 stars
2
1 stars
12

Overall Review of Country Oaks Care Center - Pomona

common 17 reviews mention this

Staff care is a split story

Residents describe both attentive caregivers and serious breakdowns in care.

Many residents and families say staff were kind, hospitable, and went above and beyond, including getting patients settled quickly and responding to concerns patiently. Others report the opposite—staff being clueless, slow to help, or not following through on medical needs. A few reviews also describe compassionate moments amid otherwise negative experiences, including specific staff members taking time to comfort and engage residents.

caveat 5 reviews mention this

Help can be slow or missed

Several reviewers raise concerns about timely assistance and supervision.

Some families describe long waits when call buttons are used or when help is needed for basic needs. Others describe medical tasks that were not completed on the schedule they expected, such as pain medication delays, infection-related cleaning not being done often enough, or care that they felt was overlooked. While one review contrasts their previous ICU experience with feeling safe at arrival, multiple others say they still had to push for attention.

common 3 reviews mention this

Dining quality draws mixed reviews

Dining experiences range from well-liked meals to complaints about food quality and missing items.

Some reviewers praise cuisine and note that dietary staff brought menu options and good service. Others complain that food went missing after being provided, or that meals were too dry and bland, with concerns about nutrition value. One review also ties dietary issues to a condition worsening, describing a low-sodium change that they say contributed to a hospital ICU stay.

  • A bright dining room with neatly arranged tables and chairs, featuring white tablecloths and flower arrangements.
common 3 reviews mention this

Activities keep residents engaged

Residents and families repeatedly mention structured activities and involvement.

Several reviews highlight an active program, including holiday and birthday celebrations and activities staff going out of their way to make families feel at home. One reviewer specifically calls out the activities department as best, describing interaction across different abilities. Another credits staff with getting a patient to bingo and arts and crafts, including staff helping organize engagement time.

caveat 3 reviews mention this

Food and diet problems are a concern

A recurring concern is inconsistent food handling and diet-related issues.

Reviews mention diet-related problems such as a no-sodium instruction after arriving on low sodium, which one family says led to extremely low sodium and an ICU return. Others describe practical food issues, including food going missing even when labeled, and meals described as lacking proper nutrition. These complaints stand apart from praise of cuisine in other reviews.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 81 resident community capacity 81 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Ontario International (9 miles away) Ontario International (9 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Cafes

  • Starbucks (0.2 miles)
  • Starbucks (3.1 miles)
  • Omomo Tea Shoppe (3.8 miles)
  • The Coffee Bean and Tea Leaf (4.5 miles)
  • Panera Bread (4.6 miles)
  • Starbucks (5.7 miles)
  • Starbucks (5.7 miles)

Pharmacies

  • Walgreens (0.6 miles)
  • CVS Pharmacy (0.9 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (3.1 miles)
  • CVS Pharmacy (3.9 miles)
  • CVS Pharmacy (4.3 miles)
  • Walgreens (4.4 miles)

Hospitals

  • Pomona Valley Hospital Medical Center (0.8 miles)
  • Casa Bonita (3.9 miles)
  • San Antonio Community Hospital Maternity Information Services (7.1 miles)
  • San Antonio Medical Center (7.3 miles)
  • Rowland Convalescent Hospital (8.2 miles)

Physicians

  • Chapparal Medical Group (0.9 miles)
  • The Robert & Beverly Lewis Family Cancer Care Center (1 miles)
  • Inland Neurosurgery Institute (2.2 miles)
  • Total Care Walk In Clinic (4.6 miles)
  • Heavenly 3D 4D Ultrasounds (5.3 miles)
  • Dr Crum (5.6 miles)
  • Foothill Dermatology Medical Center (5.8 miles)

Places of Worship

  • Charisma Life Church (1.9 miles)
  • Real Life (5.6 miles)
  • Calvary Chapel Golden Springs (5.9 miles)
  • First Presbyterian Church Upland (6.4 miles)
  • BAPS Shri Swaminarayan Mandir (6.9 miles)
  • Crosspoint Church (7.3 miles)
  • St Anthony's Catholic Church (7.4 miles)

Transportation

  • Pomona Station (2 miles)
  • Montclair Metrolink Station (3.9 miles)
  • Chino Airport (CNO) (8.5 miles)

Restaurants

  • Golden Corral (2.2 miles)
  • Old Stump Brewing Co. (2.3 miles)
  • Bardot (3 miles)
  • Raging Waters (3.9 miles)
  • Lazy Dog Restaurant & Bar (3.9 miles)
  • McDonald's (4 miles)
  • McDonald's (4.5 miles)

Theaters

  • AMC DINE-IN Montclair Place 12 (3.6 miles)
  • Harkins Theatres Chino Hills 18 (3.7 miles)

Parks

  • Frank G. Bonelli Regional Park (3.7 miles)
  • Pantera Park (4.2 miles)
  • Ruben S Ayala Park (5.1 miles)
  • Chino Hills Community Park (5.2 miles)
  • Citrus Park (5.4 miles)
  • Creekside Park (7.7 miles)
  • Alterra Park (8 miles)

Frequently Asked Questions

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