Country Oaks Care Center - Pomona

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  • Interior

    A bright dining room with neatly arranged tables and chairs, featuring white tablecloths and flower arrangements.

  • Building

    A view of the entrance to Country Oaks Care Center with a sign and flag in front.

  • Bedroom

    A hospital room with two beds featuring blue bedding and a table with flowers near a window.

  • Windows

    A well-equipped rehabilitation room with various physical therapy tools and exercise equipment.

  • Patio

    A modern patio setup with a gazebo and outdoor furniture.

  • Bathroom

    A spacious bathroom with a shower area and toilet, featuring bright lighting and a decorative plant.

Country Oaks Care Center - Pomona

215 West Pearl Street, Pomona, CA 91768

For more information about senior living options: (844) 490-3973

3.2 from 33 reviews
5 stars
13
4 stars
4
3 stars
3
2 stars
2
1 stars
11

Skilled Nursing Facility

Overall Review of Country Oaks Care Center - Pomona

Pros

  • pro The staff is so nice and hospitable.
  • pro The staff is kind.
  • pro Yesenia and the activities staff went out of their way to make residents feel at home.
  • pro The Dietary department consistently provides great service and food, bringing smiles to residents.
  • pro The activities department interacts with all clients regardless of disability.
  • pro The staff has always been caring and kind.
  • pro The staff is friendly and helpful.
  • pro There are good places with good people you can trust with loved ones.
  • pro Dr. Vasques and the staff went above and beyond.

Cons

  • pro Staff allegedly stole a patient's food, despite the bag bearing the patient's name.
  • pro Roaches were found in a patient's room, and pain medications were not administered promptly.
  • pro There were long delays - up to 40 minutes - to respond to call buttons.
  • pro The facility was described as neglectful of skin and general patient care.
  • pro Some staff were rude and did not know what they were doing.
  • pro Medications were described as secretive and inconsistently administered.
  • pro A no-sodium diet reportedly led to dangerous health consequences for a patient.
  • pro Belongings brought from home frequently went missing.
  • pro Several reviewers warned others not to send their loved ones there.

Review

Country Oaks Care Center is remembered by many families as a place where the staff show genuine warmth, kindness, and a sense of family. Several reviewers describe the atmosphere as welcoming and attentive, with caregivers who treat patients like loved ones and go out of their way to tend to every need. Holidays and celebrations were said to be meaningful, and multiple clients and family members emphasize that the people who work there create a feeling of safety and trust the moment you walk in. In particular, the activities team and certain frontline staff are repeatedly praised for their enthusiasm, creativity, and personal touch, which helped some residents feel at home even during difficult recoveries.

A number of powerful, heartfelt tributes highlight specific individuals who stood out in positive ways. One reviewer lauds Yesenia for her exceptional care of a father who could be persistent and demanding, noting that she never set him aside, stayed calm, and helped him stay happy until his mother could arrive. Another family member, Janette D, expresses immense gratitude for Dr. Vasques and the broader staff, describing how they put in extra effort to reassure and support a worried daughter from Michigan and how they made her mother feel cared for. Elisabeth, a caregiver mentioned by another family, is singled out for bringing daily menu options to the table, while the dietary department is repeatedly recognized for their thoughtful, smiling service. For families with long hospital-to-care transitions, these personal connections - whether through nurses, aides, or the kitchen and activities teams - are remembered as the factor that made Country Oaks feel like a trustworthy place.

Several reviews specifically celebrate the long-term, ongoing care give-and-take that comes with Country Oaks. One patient with a history of diabetic ulcers describes the staff as consistently caring and kind, noting that care has continued to be strong since becoming an amputee. Others recount that staff answered questions, accommodated visits, and made them feel involved in the care process, reinforcing the sense of partnership between families and caregivers. The facility is described by some as the best place they have found for care, with staff who understand the patient's routines, preferences, and needs, and who strive to keep patients engaged through activities, meals, and social events.

However, the experiences at Country Oaks are not uniformly positive, and several reviews present serious concerns about care quality, safety, and communication. A troubling thread runs through multiple accounts: issues with responsiveness and consistency in staffing. Reviewers describe delays in help, with instances of waiting long times for assistance to use the bathroom, and some patients or family members reporting that different staff gave different, sometimes conflicting information. In one case, the concern extended to the treatment of meals and nutrition, with reports of a patient who could not tolerate dry, bland food and a facility diet plan that the reviewer felt contributed to health declines.

Care quality and medical management are also questioned in several accounts. One reviewer recounts a case in which a tracheostomy patient did not receive timely pain medication, roaches were present in the room, and essential antibiotics were not administered as prescribed, raising serious safety concerns about infection control and medication administration. Another family describes situations where a patient's care seemed disconnected from recommendations, including a no-sodium diet that appeared to worsen a medical condition, culminating in an ICU transfer. The same reviewer asserts that the facility's approach to medications was opaque, with suspicions about secrecy or lack of transparency around what patients were being given.

The most urgent and persistent critiques focus on management and accountability. Some families feel the facility's leadership lacks visibility or responsiveness, particularly when complaints are raised. One reviewer explicitly calls out the administration for being "secretive" about medications and questions the overall competence of staff, noting that neglectful practices - like not attending to skin care, not cleaning wounds, or failing to monitor and treat edema - had real consequences. There are even allegations of theft, with items brought from home going missing, adding to the distress of families already navigating difficult recoveries. A few reviewers explicitly advise others not to choose Country Oaks based on these concerns and describe their decision to move a loved one elsewhere.

Overall, the accounts show a facility capable of extraordinary compassion and personalized care, coupled with episodes that raise serious questions about safety, consistency, and management. For families considering Country Oaks, the message is nuanced: you may encounter staff who feel like family, who celebrate milestones, and who form meaningful bonds with residents and their loved ones. But you may also encounter inconsistent staffing, delays, and situations where medical, dietary, or safety protocols do not meet expectations. Prospective families are encouraged to visit, ask pointed questions about medication management, infection control, and response times, and observe how staff interact with residents and families - especially in critical moments such as medical decisions, pain management, and mobility support. The reviews collectively suggest that the experience at Country Oaks can be deeply positive when the right staff are present and engaged, yet significantly concerning when communication and oversight fail.

Features

Housing

  • 81 resident community capacity 81 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (9 miles away) Ontario International (9 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Country Oaks Care Center is an assisted living community located in Pomona, CA. Our community offers a variety of amenities to ensure that our residents have everything they need to live a comfortable and fulfilling life.

Some of the amenities we offer include a beauty salon, cable or satellite TV, community operated transportation, a computer center, dining room, fitness room, fully furnished accommodations, gaming room, garden area, housekeeping services, kitchenettes in each apartment, move-in coordination assistance, outdoor space for relaxation and activities, private bathrooms for each resident, restaurant-style dining options, small library for leisure reading, telephone service in each apartment, transportation arrangement assistance (non-medical), transportation to doctors appointments when needed, wellness center with health programs and activities specifically designed for seniors and high-speed internet access throughout the community.

In terms of care services provided at Country Oaks Care Center, we offer 24-hour call system and supervision to ensure the safety of our residents. Our trained staff provide assistance with activities of daily living such as bathing and dressing as well as transfers if needed. We also offer specialized diets for diabetics and cater to special dietary restrictions. Medication management is available to ensure that each resident receives their medication on time. Mental wellness programs are provided to support emotional well-being. Transportation arrangement assistance is also available.

Our dining experience at Country Oaks Care Center takes into consideration special dietary restrictions that our residents may have.

To keep our residents engaged and active, we offer various activities such as fitness programs conducted by professionals. Planned day trips are organized for exploration outside the community. Resident-run activities allow individuals to share their talents and interests with others. Scheduled daily activities ensure that there is always something enjoyable happening in the community.

Additionally, our location offers convenient access to various amenities nearby including cafes, parks where residents can enjoy nature walks or picnics with family and friends,plocal pharmacies for quick prescription refills,pmedical professionals who are easily accessible, various restaurant options for dining out,ptransportation options for exploring the city, places of worship for spiritual needs, theaters for entertainment and hospitals in case of any medical emergencies.

At Country Oaks Care Center, we strive to provide a comfortable and enriching environment for our residents while ensuring they receive the care and assistance they need.

Nearby Places of Interest

Cafes

  • Starbucks (0.2 miles)
  • Starbucks (3.1 miles)
  • Omomo Tea Shoppe (3.8 miles)
  • The Coffee Bean and Tea Leaf (4.5 miles)
  • Panera Bread (4.6 miles)
  • Starbucks (5.7 miles)
  • Starbucks (5.7 miles)

Pharmacies

  • Walgreens (0.6 miles)
  • CVS Pharmacy (0.9 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (3.1 miles)
  • CVS Pharmacy (3.9 miles)
  • CVS Pharmacy (4.3 miles)
  • Walgreens (4.4 miles)

Hospitals

  • Pomona Valley Hospital Medical Center (0.8 miles)
  • Casa Bonita (3.9 miles)
  • San Antonio Community Hospital Maternity Information Services (7.1 miles)
  • San Antonio Medical Center (7.3 miles)
  • Rowland Convalescent Hospital (8.2 miles)

Physicians

  • Chapparal Medical Group (0.9 miles)
  • The Robert & Beverly Lewis Family Cancer Care Center (1 miles)
  • Inland Neurosurgery Institute (2.2 miles)
  • Total Care Walk In Clinic (4.6 miles)
  • Heavenly 3D 4D Ultrasounds (5.3 miles)
  • Dr Crum (5.6 miles)
  • Foothill Dermatology Medical Center (5.8 miles)

Places of Worship

  • Charisma Life Church (1.9 miles)
  • Real Life (5.6 miles)
  • Calvary Chapel Golden Springs (5.9 miles)
  • First Presbyterian Church Upland (6.4 miles)
  • BAPS Shri Swaminarayan Mandir (6.9 miles)
  • Crosspoint Church (7.3 miles)
  • St Anthony's Catholic Church (7.4 miles)

Transportation

  • Pomona Station (2 miles)
  • Montclair Metrolink Station (3.9 miles)
  • Chino Airport (CNO) (8.5 miles)

Restaurants

  • Golden Corral (2.2 miles)
  • Old Stump Brewing Co. (2.3 miles)
  • Bardot (3 miles)
  • Raging Waters (3.9 miles)
  • Lazy Dog Restaurant & Bar (3.9 miles)
  • McDonald's (4 miles)
  • McDonald's (4.5 miles)

Theaters

  • AMC DINE-IN Montclair Place 12 (3.6 miles)
  • Harkins Theatres Chino Hills 18 (3.7 miles)

Parks

  • Frank G. Bonelli Regional Park (3.7 miles)
  • Pantera Park (4.2 miles)
  • Ruben S Ayala Park (5.1 miles)
  • Chino Hills Community Park (5.2 miles)
  • Citrus Park (5.4 miles)
  • Creekside Park (7.7 miles)
  • Alterra Park (8 miles)

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