Pomona Vista Alzheimer's Center

Pros

• Patricia and Albert are described as awesome professionals who go above and beyond.
• The activity team helped a resident step out of her comfort zone and become more sociable.
• Monica, the social worker, is consistently kind and responsive.
• Nurses Merly and Doreen always greeted residents with smiles.
• Heidi and Loretta in the activities department include residents in all activities and treat them with respect and dignity.
• Alyssa Porras is a wonderful activity assistant with a sunny disposition who makes patients feel welcome.
• Joana, the Activity Director, is noted for her comforting smile and for keeping families updated on changes.

Cons

• They claim that nurses and aides did not remove and brush the mom's dentures daily, which led to thrush and a decline in her ability to eat.
• They state the mom was overmedicated for a long period, and that this contributed to serious deterioration.
• They describe the facility as dirty and very outdated, with staff who do not care about patients and lack empathy or compassion.
• They say they would give zero stars and call the place one of the worst they've seen.
• They allege patients were ignored or treated as a bother, especially at night, with insufficient attention and poor medication management.
• They claim there was a near-fatal outcome due to overmedication and neglect, and they urge that staff be retrained.

Review

The collection of comments about Pomona Vista Care Center presents a wide spectrum of experiences. Many residents and families sing praises about the staff's compassion, professionalism, and willingness to go above and beyond. A common thread in the glowing notes is how the care team, especially the activity staff, makes a meaningful difference in daily life. Several reviewers credit the activity department with helping them step outside their comfort zones, become more sociable, and participate in groups they might have avoided before. The sentiment is that the facility can feel like a supportive community when the team is engaged and attentive.

Several specific staff members repeatedly earn high marks for their warmth and responsiveness. Patricia, described as a standout receptionist and greeter, leaves a lasting impression on visitors with her welcoming presence. The activity department is highlighted frequently: Joana (Activity Director) is praised for her comforting smile and ongoing updates about her mom's activity condition; Heidi and Loretta are repeatedly lauded for including residents in activities and treating them with dignity and respect. Alyssa Porras, an activity assistant, is commended for her sunny disposition and her ability to make patients feel welcome, with many residents noting they'll miss her presence when visiting shifts change or a friend leaves. Monica, the social worker, is singled out for kindness, quick responses to questions, and effective problem-solving, while the PT team, including Brian, is noted for their supportive approach and encouragement.

Other reviewers share a strong sense of gratitude for coordinated care and smooth transitions into the facility. Alberto and his team are recognized for facilitating a seamless transfer for a family member, reducing anxiety about navigating California's healthcare system, and for having a detailed patient profile ready early in the process. Families speak highly of the medical and care teams' readiness to understand and address a patient's medication needs, and one reviewer even calls out the staff's preparedness as a standout factor in their mom's care. Des Ramirez offers a heartfelt thank-you to the center, emphasizing the staff's smiling faces and ongoing care.

Stories from families who feel their loved ones were truly cared for emphasize a sense of being treated like family. One reviewer describes how their sister enjoyed the activity room and how the activities staff consistently made her feel loved and included, with games, crafts, singing, meals, holiday events, and other engagements providing happiness and a sense of purpose. This theme recurs in several accounts: activity staff who remember individual preferences, organize meaningful events, and communicate thoughtfully with families about changes or progress. The overall tone is one of appreciation for dignity, attention, and the personal connections that make daily life richer for residents.

Alongside the many positive narratives, there are powerful accounts detailing serious concerns and negative experiences. One reviewer recounts a period when their mom thrived on social engagement and care, but later describes a sequence in which dentures were not brushed daily, leading to thrush, a decline in eating, and a drastic change in health requiring a feeding tube. The reviewer contends that the mother was overmedicated and that prevention and monitoring did not occur promptly, culminating in a difficult medical trajectory. They urge family members to be present daily to oversee care, asserting that vigilance is essential to protect loved ones. This review also praises certain staff members for their warmth but places responsibility on the broader systems and practices of the facility.

Another strong, blunt review declares that they wish zero stars were possible for the home, accusing the facility of neglect, poor maintenance, and a lack of empathy. The patient's care is described as dirty and outdated, with repeated warnings to avoid placing loved ones there. The reviewer highlights concerns about how medications were administered, what patients were able to eat and drink, and the overall attentiveness of nurses, CNAs, and medication nurses. They report ongoing fears about UTIs, sepsis, and the consequences of being under-supervised, and they urge prospective families to proceed with extreme caution.

A particularly charged and lengthy post contains both praise and criticism, but it also includes a highly controversial, racially charged section. The author, identifying as a CNA, criticizes what they describe as poor handling of a patient's care and safety, while also singling out Filipino staff with a sweeping and negative generalization about their training and compassion. The reviewer claims disciplinary shortcomings, alleges that a head CNA was hostile to concerns, and asserts that the nerves of the family were further strained by perceived staffing issues. The piece then shifts to a narrative of care failures and a dramatic health scare for the resident, alleging systemic neglect and calling for accountability and retraining. This portion ends with emotional reflections on the reviewer's own experiences and anxieties, including claims of being haunted by the patient's decline.

Taken together, the reviews present a facility that many families view as a compassionate and caring environment when things run smoothly. They emphasize the value of responsive social work, dedicated activity staff, and proactive transfers, painting a picture of a community that can offer genuine warmth and meaningful engagement. Yet the same collection does not shy away from pointing out serious flaws: lapses in hygiene and dental care, concerns about overmedication and inadequate monitoring, and alarmingly strong criticisms of care quality in some instances. The most intense critiques call for fundamental improvements in training, patient safety checks, medication management, and accountability, while also acknowledging that certain staff members do indeed make a positive, lasting impact on residents and their families.

Overall, the narrative is one of contrast. Many residents and family members celebrate the human touch and the committed staff who bring activity, companionship, and coordinated care to daily life. At the same time, other voices raise urgent alarms about neglect, outdated conditions, and safety concerns that can alter a loved one's health trajectory. The dominant takeaway is that Pomona Vista Care Center is a place where strong relationships and dedicated care can thrive under the right circumstances, but where serious issues require vigilant oversight, ongoing staff training, and relentless attention to patient dignity, safety, and well-being.

Located in Pomona, California, this area offers a variety of amenities and services that cater to the needs of seniors. With multiple cafes such as Starbucks and The Coffee Bean and Tea Leaf nearby, residents can easily enjoy a cup of coffee or tea with friends. There are several pharmacies including Walgreens and CVS Pharmacy within close proximity, ensuring easy access to medication and healthcare essentials. For medical care, Pomona Valley Hospital Medical Center is conveniently located just 0.9 miles away. Places of worship such as Charisma Life Church and St Anthony's Catholic Church provide spiritual support for those looking to maintain their faith community. In terms of transportation, the Pomona Station and Montclair Metrolink Station offer easy access to public transportation for seniors who may not drive. Additionally, there are parks like Frank G. Bonelli Regional Park and Ruben S Ayala Park where seniors can enjoy outdoor activities and stay active. Overall, this area provides a range of options for seniors seeking convenience, healthcare access, spiritual support, transportation options, and recreational opportunities in a safe and welcoming community setting.

Cafes

• Starbucks (0.3 miles)
• Starbucks (3 miles)
• Omomo Tea Shoppe (3.8 miles)
• The Coffee Bean and Tea Leaf (4.5 miles)
• Panera Bread (4.5 miles)
• Starbucks (5.7 miles)
• Starbucks (5.7 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.4 miles)

Hospitals

• Pomona Valley Hospital Medical Center (0.9 miles)
• Casa Bonita (4 miles)
• San Antonio Community Hospital Maternity Information Services (7.1 miles)
• San Antonio Medical Center (7.3 miles)
• Rowland Convalescent Hospital (8.2 miles)

Physicians

• Chapparal Medical Group (1 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (1.1 miles)
• Inland Neurosurgery Institute (2.3 miles)
• Total Care Walk In Clinic (4.5 miles)
• Heavenly 3D 4D Ultrasounds (5.4 miles)
• Dr Crum (5.6 miles)
• Baby Bump Studios (5.8 miles)

Places of Worship

• Charisma Life Church (1.9 miles)
• Real Life (5.7 miles)
• Calvary Chapel Golden Springs (5.8 miles)
• First Presbyterian Church Upland (6.4 miles)
• BAPS Shri Swaminarayan Mandir (6.8 miles)
• Crosspoint Church (7.3 miles)
• St Anthony's Catholic Church (7.5 miles)

Transportation

• Pomona Station (2.1 miles)
• Montclair Metrolink Station (3.9 miles)
• Chino Airport (CNO) (8.4 miles)

Restaurants

• Golden Corral (2.1 miles)
• Old Stump Brewing Co. (2.3 miles)
• Bardot (3 miles)
• Raging Waters (3.9 miles)
• Lazy Dog Restaurant & Bar (3.9 miles)
• McDonald's (4 miles)
• McDonald's (4.4 miles)

Theaters

• Harkins Theatres Chino Hills 18 (3.6 miles)
• AMC DINE-IN Montclair Place 12 (3.7 miles)

Parks

• Frank G. Bonelli Regional Park (3.7 miles)
• Pantera Park (4.1 miles)
• Ruben S Ayala Park (5 miles)
• Chino Hills Community Park (5.1 miles)
• Citrus Park (5.4 miles)
• Creekside Park (7.7 miles)
• Alterra Park (8 miles)