2335 South Towne Avenue, Pomona, CA 91766
For more information about senior living options: (844) 490-3973
This is a great place for someone to get mental help. The staff here are kind and make patients feel important. The program offers mental health classes during the weekdays. Families have supervised visits from 4 to 5 pm, Monday through Friday. On weekends, visits are from 10:00 am to 11:45 am, and restaurant food is allowed. The staff are friendly and helpful. The program and staff are excellent for families. The food is great.
The reviewer calls the facility the worst place and the people there the worst. It is described as a scam, with staff allegedly unaware of patients' court dates and seen sleeping on couches while patients assault elderly residents. The staff are rude, non-communicative, and incompetent at basic tasks like answering phones, returning calls, and providing patient updates. The stay is depressing and lockdown, with little freedom and meals described as insufficient, contributing to suicidal thoughts. Olive Vista is labeled as unorganized and poorly run, with poor communication during Covid and visitation issues. The facility is accused of selling cigarettes to patients, which is framed as promoting cancer. There are reports of sexual harassment and a lack of privacy in showers. A nurse named Veronica is alleged to have severely abused a patient, and the facility is said to have done nothing in response. The environment is deemed unsafe for loved ones, with difficulties in moving someone out of the facility. Staff are criticized for failing to answer the phone, not providing names or timely updates, and generally being unhelpful.The collection of reviews about Olive Vista Behavioral Health Institute paints a portrait of a facility that elicits starkly contrasting experiences. On one hand, there are stories of real progress and compassionate care; on the other, there are grave accusations of abuse, neglect, and systemic mismanagement. Taken together, the remarks suggest a place that some families see as a lifeline and others fear for the safety and dignity of their loved ones. The tone swings from hopeful to outraged, often within the same facility and sometimes even within the same account.
Several reviewers speak warmly of the program's potential to help those in need. One family member credits the diversion program with transforming their son, describing him as a "different person" after his time there and thanking the staff for making patients feel valued. The sentiment is echoed by others who call the staff caring, patient, and attentive; some say the staff are "very caring" and that the program is effective for families seeking structured mental health support. A reviewer attributed particular praise to the food and to the sense that the place could be a good fit for someone who truly wants help, with comments about regular, supervised family visits and an emphasis on mental health classes during the week.
Positive impressions are reinforced by a few explicit endorsements of the program's atmosphere and operations. Several reviewers note that visits are scheduled and organized, with family visits each weekday afternoon and weekend sessions, and that families are allowed to bring restaurant food. There's acknowledgment that the staff are helpful and that the environment can feel supportive for those who engage with it constructively. In some cases, families emphasize how the facility or program structure - despite its challenges - delivers meaningful moments of progress and a sense of care for the patient.
Yet, the same site is also remembered for serious faults and troubling experiences. A number of claims center on abuse and alleged neglect: a relative reports a nurse who severely abused the patient, with the accusation that the facility did nothing about it and that the nurse's name was Veronica. This single account is part of a wider pattern of criticism in which reviewers accuse staff of indifference to patient well-being, including disputes over privacy, respect, and the handling of sensitive incidents. Several reviewers describe a culture where residents are treated harshly or dismissed, and where accountability appears lacking.
Other critiques focus on operational and communication problems. Several accounts allege rude, non-communicative, or inattentive staff, particularly around basic tasks like answering phones, returning calls, and providing timely patient updates. One reviewer explicitly complains about being left on hold for extended periods and about staff who do not share their names. There are mentions of specific administrators - names like Tiffany and Amber Guise - being described as unhelpful, with some readers suggesting that the person-to-person support they expect from leadership simply isn't there. The recurring theme is a sense that important information, especially around court dates and patient status, isn't reliably communicated.
The reviews don't shy away from describing difficult, even dangerous living conditions. A number of comments lament a lockdown environment that feels restrictive, contributing to anxiety and thoughts of self-harm in at least one case. There are questions about how many COVID-era cases the facility faced and how that affected transparency. Concerns about safety extend beyond communication to day-to-day life: claims of patient-to-patient conflict, accusations of negligence when residents are hurt, and alarms about privacy during showers. One reviewer even notes that the facility was accused of selling cigarettes to residents, a practice some say contributes to broader health risks.
A broader pattern within the accounts is a sense of disorganization and inconsistency. Some reviews highlight positive experiential details - structured visits, clear routines, and moments of genuine care - while others describe the opposite: rooms shared among residents, the potential for theft, limited access to snacks, and seemingly arbitrary restrictions on daily life. The juxtaposition of "excellent staff and program" in some notes with "unorganized" and "scam" language in others underscores a facility that can feel like two different places depending on who you talk to and when.
In sum, the impressions surrounding Olive Vista Behavioral Health Institute are deeply polarized. For some families, the program represents a meaningful pathway to recovery, with kind staff, valuable classes, and a sense that their loved ones are being treated with dignity. For others, the experience is marred by fears of abuse, negligence, and mismanagement - concerns that touch on patient safety, privacy, and the overall integrity of operations. Anyone considering this facility would do well to approach with caution: seek firsthand updates, request recent patient-status communications, and verify all claims with multiple sources. The variance in experiences suggests a need for independent reviews and careful, individualized evaluation when determining whether this is the right place for a particular patient.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (8 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Pomona, California, Olive Vista Behavioral Health Center is an exceptional assisted living community that offers a wide range of care services and amenities to ensure the comfort and well-being of its residents.
As a skilled nursing facility, Olive Vista provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff at this community also offer coordination with healthcare providers and medication management to ensure that each resident receives the appropriate care.
Olive Vista understands the importance of mental wellness and offers a comprehensive mental wellness program to support the emotional health of its residents. Additionally, specialized diets such as diabetes diets and special dietary restrictions are accommodated to meet individual needs.
The community features various amenities to enhance the quality of life for its residents. Each room in Olive Vista is fully furnished and comes with cable or satellite TV, telephone, and Wi-Fi or high-speed internet connectivity. Residents can enjoy delicious meals prepared by professional chefs in the dining room or opt for meal preparation services in their own kitchenette. Housekeeping services are also provided to maintain a clean and comfortable living environment.
Residents can take advantage of the beautiful outdoor spaces and garden area for relaxation or socializing with fellow residents. Move-in coordination services make transitioning into Olive Vista seamless, while transportation arrangements are available for medical appointments and visits to doctors.
In terms of nearby amenities, Olive Vista is conveniently surrounded by cafes, parks, restaurants, pharmacies, physicians' offices, places of worship, theaters, and hospitals. This ensures that residents have easy access to various entertainment options as well as essential services.
In summary, Olive Vista Behavioral Health Center offers an inviting assisted living community where seniors can receive personalized care in comfortable surroundings. With its comprehensive care services, extensive amenities, and convenient location near numerous amenities, Olive Vista is committed to providing a high quality of life for all its residents.
Olive Vista Behavioral Health Center is located at 2335 South Towne Avenue, Pomona, CA 91766 in San Bernardino County, California
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