Chino Valley Health Care Cente

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  • Interior

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    Sign for Chino Valley Healthcare Center.

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Chino Valley Health Care Cente

2351 South Towne Avenue, Pomona, CA 91766

For more information about senior living options: (844) 490-3973

3.5 from 34 reviews
5 stars
17
4 stars
2
3 stars
4
2 stars
4
1 stars
7

Skilled Nursing Facility

Overall Review of Chino Valley Health Care Cente

Pros

  • pro The staff are friendly and professional, and they provide therapy services for residents.
  • pro The facility is very clean and well organized.
  • pro Administrators are accommodating, and admissions staff provide detailed tours.
  • pro The units are secured/locked, enhancing safety for residents at risk of wandering.
  • pro Residents are cared for with love and care.
  • pro The place is highly recommended for elder care needs.
  • pro Residents enjoy the activities and the friendly staff.

Cons

  • pro The mom was covered in open scab wounds and bleeding due to a scabies infestation.
  • pro The care staff failed to provide assistance until a complaint was filed.
  • pro A nurse overdosed the dad with insulin, and the staff did not seem to care.
  • pro The admissions team refused to admit the hospice patient without explanation.
  • pro There were too many abuse cases.
  • pro The mother was abandoned in a wheelchair without water all day and did not receive her medicine.
  • pro The place smelled like urine.
  • pro The dad went without medication for days.
  • pro The social workers were rude and only told what people wanted to hear.
  • pro Not memorable at all.

Review

This collection of reviews paints a picture of a care facility that evokes a wide range of experiences from families and loved ones. For some, the place is described as a beacon of professionalism and genuine care, a place where residents are treated with love, where staff are accountable, communicative, and consistently kind. Families credit the administration with being accommodating, and they point to the facility's organized admissions process, the presence of secure, lockable units for dementia patients, and the availability of therapy services as notable positives. One reviewer even lauds the environment as clean and well run, with several affirming statements like "great place to be," "very clean place," and "the administrator is very accommodating." In these accounts, the facility is portrayed as a structured, safety-conscious environment with a caring culture that can help residents maintain dignity and engagement through activities and responsive staff.

Yet a substantial portion of the feedback is starkly negative and centers on serious safety, medical, and neglect concerns. Several reviewers describe frightening health issues that allegedly occurred under the facility's watch. One account claims that after taking a loved one home, the caregiver discovered extensive open wounds and bleeding, later learning the person had been infested with scabies while in the facility. The reviewer filed a complaint with county health authorities and urged others to inspect their loved ones and secure assistance for home care when transitioning out of the facility. This account casts doubt on infection control and post-visit aftercare, and it underscores the expectation that families should actively monitor a resident's condition even after discharge.

There are also powerful warnings about medication management and the responsiveness of the medical staff. A reviewer asserts that a nurse overdosed a father with insulin, accompanied by a strong admonition to beware of leaving loved ones at the facility, with a claim that "nurses here and doctors don't care." This statement reflects a trust breakdown and highlights fears about the quality and safety of clinical care within the building. In another corroborating thread, a family describes a hospice scenario in which their dad, a bed-bound hospice patient with weeks to live, was supposedly rejected by admissions due to unspecified "clinical complications," with no explanation provided. The sentiment here is one of profound disappointment and a feeling of being left in the dark at a critical time.

Admissions and communication issues surface in a separate thread of dissatisfaction. A particular review notes that the admissions team could be harsh or unclear, and a family member who was navigating hospice placement felt disheartened by the lack of a transparent explanation for why a patient could not be admitted despite seeming to meet many criteria. The tension between families seeking clarity and the facility's admissions policies is palpable, suggesting that the way information is conveyed - especially around eligibility and clinical requirements - can significantly color a family's overall perception of the care available.

Beyond specific incidents of alleged abuse or neglect, several reviews draw attention to broader patterns of dissatisfaction. The phrase "too many abuse cases" appears, signaling a fear that mistreatment may be more systemic than isolated. Individual anecdotes describe residents who were left sitting in wheelchairs in rooms with broken televisions, or who reportedly did not receive medications for an entire day and were left without water, with mention that some staff were unresponsive or dismissive. The scent of urine is cited by one reviewer, which, when paired with concerns about medication lapses and inconsistent care, intensifies concerns about the facility's day-to-day environment and hygiene standards. On the other hand, a reviewer who praises the staff as "friendly," and another who recounts a long-standing period of positive care for a mother over eight years, remind readers that experiences within the same facility can diverge dramatically.

Despite the stark concerns, a countercurrent of praise persists in several entries. Some reviewers repeatedly emphasize the care and compassion shown by caregivers, the engaging activities for residents, and the overall pleasant atmosphere at times. One reviewer notes that the place has "secured/locked units" that provide safety for dementia patients, and another highlights the therapy services as a valuable offering. A few accounts also stress the value of the facility's organization and its accommodating leadership during the admissions process, suggesting that when things align - clear communication, proper facilities, and attentive staff - the setting can indeed be a supportive home for a loved one.

Taken together, the reviews portray a facility with commendable attributes in safety features, structure, and some staffing instances, while simultaneously revealing alarming concerns about patient safety, medical care, and communication with families. The most striking takeaway is that experiences vary drastically from one family to the next, with some residents benefiting from a caring, well-run environment, and others experiencing neglect, medication errors, or inadequate transparency during critical care decisions. For families considering this facility, the message is to conduct thorough personal due diligence: request detailed tours and up-to-date references, inquire about infection control practices and medication administration protocols, seek clear explanations for admissions decisions, and closely monitor a resident's daily condition and treatment plans. Ensuring proactive involvement and documenting concerns can be crucial when navigating such a complex and emotionally charged decision.

Features

Housing

  • 102 resident community capacity 102 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (8 miles away) Ontario International (8 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Chino Valley Health Care Center in Pomona, CA is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community boasts a beauty salon, allowing residents to enjoy professional grooming services without leaving the premises. Cable or satellite TV is available in each room, ensuring entertainment options for everyone.

Transportation is made convenient with community-operated transportation as well as transportation arrangement services for non-medical needs and doctors' appointments. The computer center provides residents with opportunities to stay connected with loved ones and engage in online activities.

The dining room offers restaurant-style dining with special dietary restrictions catered to ensure that each resident enjoys delicious and healthy meals. Housekeeping services are provided, taking the burden off residents so they can focus on enjoying their retirement.

Chino Valley Health Care Center also features various recreational spaces including a fitness room, gaming room, small library, and outdoor garden where residents can relax and socialize. A wellness center is available for those wanting to maintain their physical and mental health.

Care services at Chino Valley Health Care Center include 24-hour call system and supervision to ensure safety and security at all times. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Medication management is provided to ensure residents take their medications as prescribed. A mental wellness program supports the emotional well-being of residents.

Located in an area surrounded by amenities, Chino Valley Health Care Center offers easy access to cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals. This allows residents to explore the local community while staying connected to essential services.

Overall, Chino Valley Health Care Center provides a comprehensive assisted living experience that promotes independence while offering support when needed.

Nearby Places of Interest

Theaters

  • Harkins Theatres Chino Hills 18 (1.1 miles)
  • AMC DINE-IN Montclair Place 12 (4.8 miles)

Restaurants

  • Golden Corral (1.2 miles)
  • In-N-Out Burger (2.5 miles)
  • Del Taco (2.7 miles)
  • Titan Burgers Chino (3.3 miles)
  • McDonald's (4 miles)
  • Old Stump Brewing Co. (4.8 miles)
  • Bardot (4.9 miles)

Cafes

  • Omomo Tea Shoppe (1.2 miles)
  • Panera Bread (2 miles)
  • Starbucks (2.8 miles)
  • Starbucks (3.4 miles)
  • The Coffee Bean and Tea Leaf (4 miles)
  • Starbucks (4.9 miles)
  • Starbucks (5 miles)

Pharmacies

  • CVS Pharmacy (1.2 miles)
  • Walgreens (2.4 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3 miles)
  • CVS Pharmacy (3.2 miles)
  • Rite Aid (3.4 miles)
  • CVS Pharmacy (3.5 miles)

Physicians

  • Total Care Walk In Clinic (2 miles)
  • Dr Crum (3.1 miles)
  • Chapparal Medical Group (3.4 miles)
  • The Robert & Beverly Lewis Family Cancer Care Center (3.4 miles)
  • Inland Neurosurgery Institute (4.7 miles)
  • Kaiser Permanente Diamond Bar Medical Offices (5.8 miles)
  • Baby Bump Studios (5.9 miles)

Parks

  • Chino Hills Community Park (2.6 miles)
  • Pantera Park (3.1 miles)
  • Ruben S Ayala Park (3.1 miles)
  • Frank G. Bonelli Regional Park (5.4 miles)
  • Alterra Park (5.4 miles)
  • Citrus Park (6.2 miles)
  • Creekside Park (8 miles)

Hospitals

  • Pomona Valley Hospital Medical Center (3.4 miles)
  • Casa Bonita (6.4 miles)
  • San Antonio Community Hospital Maternity Information Services (7.8 miles)
  • San Antonio Medical Center (7.9 miles)

Places of Worship

  • Charisma Life Church (4.4 miles)
  • BAPS Shri Swaminarayan Mandir (4.4 miles)
  • Calvary Chapel Golden Springs (5 miles)
  • Crosspoint Church (5.4 miles)
  • First Presbyterian Church Upland (7.3 miles)
  • Real Life (7.7 miles)
  • St Anthony's Catholic Church (9 miles)

Transportation

  • Pomona Station (4.6 miles)
  • Montclair Metrolink Station (5.3 miles)
  • Chino Airport (CNO) (6.4 miles)
  • Ontario International Airport - Terminal 2 (8.5 miles)
  • Baggage Claim T2 (8.5 miles)
  • Ontario International Airport (ONT) (9 miles)

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