Chino Valley Health Care Cente in Pomona, CA

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Chino Valley Health Care Cente in Pomona, CA

Information last verified:

2351 South Towne Avenue, Pomona, CA 91766

For more information about senior living options: (844) 490-3973

3.6 from 35 reviews
5 stars
18
4 stars
2
3 stars
4
2 stars
4
1 stars
7

Overall Review of Chino Valley Health Care Cente

Pros

  • pro They are an absolutely wonderful and professional group of people to trust a loved one with, and they are accountable, communicative, and caring.
  • pro They serve the residents with love and care.
  • pro The facility has secured, locked units, a big plus for dementia patients or anyone at high risk of wandering.
  • pro The staff are friendly, and they provide therapy services for residents.
  • pro The facility is clean and well maintained.
  • pro The administrator is accommodating, and the admissions team provides detailed tours; residents enjoy the activities and friendly staff.
  • pro It is a great place to be.

Cons

  • pro The mom was left with open scab wounds and bleeding and was infested with scabies.
  • pro A nurse overdosed his father with insulin; the staff did not care about the residents.
  • pro The admissions team refused to admit a hospice patient with the right medical insurance, without explanation.
  • pro There were too many abuse cases at the facility.
  • pro The reviewer found his mother abandoned in a wheelchair, without water all day, with swollen legs, and without her medications.
  • pro The place smelled like urine.
  • pro Some social workers were rude and only told families what they wanted to hear to end the call.
  • pro The dad went without medication for days.
  • pro The facility was not memorable.
  • pro The reviewer would not choose this facility for another family member.

Review

Chino Valley Health Care Centre is best suited for families prioritizing safety, structure, and predictable daily life in a setting that can accommodate dementia or wandering-risk residents. The community earns credibility for a clean, orderly environment and a culture that emphasizes professionalism and routine care. For families who want visible safety measures, engaged staff, and access to therapeutic services, this facility presents a pragmatic option. It is not aimed at luxury, but at reliability and steady support, with clear advantages for those who value secure units, organized admissions, and ongoing activities that keep residents engaged.

On the positive side, the strongest selling points are the security features and the staff’s generally friendly disposition, alongside a clean facility with a structured atmosphere. Locked or secured units provide peace of mind for dementia patients or others prone to wandering, and therapy services are available to support rehabilitation and social engagement. Admissions teams are described as thorough, and administrators are often cited as accommodating, capable of guiding families through the process with detailed tours. The combination of safety, routine, and activity options positions the center as a practical anchor for families who want predictable support and a sense of consistency in care.

Yet the record is far from flawless, and the downsides carry significant weight. Narrative threads include alarming allegations of harm and neglect: reports of a nurse overdosing insulin, a resident reportedly infested with scabies, and situations where a patient was left without medication or water for extended periods. Several reviews describe a depressing or inadequate environment, an odor of urine, unaddressed medical needs, and care failures that left family members feeling unsettled. Admissions can also be a bottleneck for certain patients, particularly those who are hospice-eligible or have complex clinical requirements, with explanations sometimes lacking or frustrating families seeking clarity. These are not minor flaws; they touch on fundamental safety and trust.

The critical question becomes whether the pros can meaningfully offset these considerable risks. For residents whose primary needs are safety containment, routine, and access to therapies that sustain function and mood, the clean, organized, and caring veneer can make a real difference. However, the weight of reported medication lapses, potential neglect, and opaque admission decisions cannot be dismissed. If stability around medication administration, transparent communication, and reliable response to care changes are non-negotiable, the positives here may not fully compensate. Families should vigilantly verify medication protocols, staffing patterns, and the center’s escalation processes before proceeding.

Those who should consider alternatives are clear. If a loved one depends on unwavering medication delivery, needs consistent responsiveness, or has a hospice trajectory that requires clear, compassionate admission policies, another community with a track record of steady medical oversight and transparent operations may be preferable. Families should not discount the value of a candid, on-site visit that includes conversations with front-line caregivers, a tour of medication rooms, and a direct look at how shifts are staffed. Request the most recent state inspections, quality improvement plans, and a list of residents’ complaints and resolutions to gauge whether the facility’s safety culture has improved since troubling incidents.

The bottom line is practical and decisive: this community can work well for the right resident, one whose primary priorities are safety features, structured routine, and engaging activities within a clean, orderly environment. But the significant safety concerns voiced in multiple reviews demand rigorous diligence before commitment. Families must demand transparent answers about medication management, nurse accountability, and the center’s response to past complaints. If those assurances cannot be secured, it is prudent to look elsewhere, preferably at facilities with demonstrable, consistent medical oversight and fewer red flags around resident well-being.

Features

Housing

  • 102 resident community capacity 102 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (8 miles away) Ontario International (8 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Chino Valley Health Care Center in Pomona, CA is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community boasts a beauty salon, allowing residents to enjoy professional grooming services without leaving the premises. Cable or satellite TV is available in each room, ensuring entertainment options for everyone.

Transportation is made convenient with community-operated transportation as well as transportation arrangement services for non-medical needs and doctors' appointments. The computer center provides residents with opportunities to stay connected with loved ones and engage in online activities.

The dining room offers restaurant-style dining with special dietary restrictions catered to ensure that each resident enjoys delicious and healthy meals. Housekeeping services are provided, taking the burden off residents so they can focus on enjoying their retirement.

Chino Valley Health Care Center also features various recreational spaces including a fitness room, gaming room, small library, and outdoor garden where residents can relax and socialize. A wellness center is available for those wanting to maintain their physical and mental health.

Care services at Chino Valley Health Care Center include 24-hour call system and supervision to ensure safety and security at all times. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Medication management is provided to ensure residents take their medications as prescribed. A mental wellness program supports the emotional well-being of residents.

Located in an area surrounded by amenities, Chino Valley Health Care Center offers easy access to cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals. This allows residents to explore the local community while staying connected to essential services.

Overall, Chino Valley Health Care Center provides a comprehensive assisted living experience that promotes independence while offering support when needed.

Nearby Places of Interest

Theaters

  • Harkins Theatres Chino Hills 18 (1.1 miles)
  • AMC DINE-IN Montclair Place 12 (4.8 miles)

Restaurants

  • Golden Corral (1.2 miles)
  • In-N-Out Burger (2.5 miles)
  • Del Taco (2.7 miles)
  • Titan Burgers Chino (3.3 miles)
  • McDonald's (4 miles)
  • Old Stump Brewing Co. (4.8 miles)
  • Bardot (4.9 miles)

Cafes

  • Omomo Tea Shoppe (1.2 miles)
  • Panera Bread (2 miles)
  • Starbucks (2.8 miles)
  • Starbucks (3.4 miles)
  • The Coffee Bean and Tea Leaf (4 miles)
  • Starbucks (4.9 miles)
  • Starbucks (5 miles)

Pharmacies

  • CVS Pharmacy (1.2 miles)
  • Walgreens (2.4 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3 miles)
  • CVS Pharmacy (3.2 miles)
  • Rite Aid (3.4 miles)
  • CVS Pharmacy (3.5 miles)

Physicians

  • Total Care Walk In Clinic (2 miles)
  • Dr Crum (3.1 miles)
  • Chapparal Medical Group (3.4 miles)
  • The Robert & Beverly Lewis Family Cancer Care Center (3.4 miles)
  • Inland Neurosurgery Institute (4.7 miles)
  • Kaiser Permanente Diamond Bar Medical Offices (5.8 miles)
  • Baby Bump Studios (5.9 miles)

Parks

  • Chino Hills Community Park (2.6 miles)
  • Pantera Park (3.1 miles)
  • Ruben S Ayala Park (3.1 miles)
  • Frank G. Bonelli Regional Park (5.4 miles)
  • Alterra Park (5.4 miles)
  • Citrus Park (6.2 miles)
  • Creekside Park (8 miles)

Hospitals

  • Pomona Valley Hospital Medical Center (3.4 miles)
  • Casa Bonita (6.4 miles)
  • San Antonio Community Hospital Maternity Information Services (7.8 miles)
  • San Antonio Medical Center (7.9 miles)

Places of Worship

  • Charisma Life Church (4.4 miles)
  • BAPS Shri Swaminarayan Mandir (4.4 miles)
  • Calvary Chapel Golden Springs (5 miles)
  • Crosspoint Church (5.4 miles)
  • First Presbyterian Church Upland (7.3 miles)
  • Real Life (7.7 miles)
  • St Anthony's Catholic Church (9 miles)

Transportation

  • Pomona Station (4.6 miles)
  • Montclair Metrolink Station (5.3 miles)
  • Chino Airport (CNO) (6.4 miles)
  • Ontario International Airport - Terminal 2 (8.5 miles)
  • Baggage Claim T2 (8.5 miles)
  • Ontario International Airport (ONT) (9 miles)

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