1899 North Raymond Avenue, Pasadena, CA 91103
For more information about senior living options: (844) 490-3973
The collection of reviews on this facility presents a wide spectrum of experiences, painting a picture of a place that can feel like two different institutions depending on whom you ask. On the positive side, many reviewers insist that the building itself is clean, well maintained, and pleasant to visit. Several accounts highlight a welcoming atmosphere as soon as you enter: fresh smells, a neat and organized layout, and a sense that the surroundings are kept with care. Families frequently describe the facility as "nice and clean," with some noting that the environment feels safe and well managed. The physical plant is repeatedly praised for its appearance, including recently renovated spaces and ample parking, which helps create a reassuring first impression for visitors who fear leaving a loved one in someone else's hands.
A strong thread in the favorable reviews is the apparent dedication and compassion of the caregiving staff. Multiple reviewers emphasize that nurses and staff are attentive, patient, and genuinely caring toward residents. The praise is frequently anchored by specific anecdotes of thoughtful communication and consistent support: staff who are described as kind, compassionate, and responsive to both patients and family members. Several posters express gratitude toward particular individuals - names like Marlene, a social worker director, appear repeatedly for going above and beyond with updates and ongoing reassurance to families. Others mention staff members by name in positive terms for their dedicated care, noting that they take the time to explain treatments, monitor vital signs, and coordinate meals and medications with family input.
The reviews also underscore the value of programs and interaction opportunities within the facility. Several commenters highlight activities and well-rounded care that contribute to residents' well-being, noting that staff strive to keep residents engaged and content. Stories about thorough, patient care and a sense of genuine concern for residents' quality of life are common, with families expressing appreciation for the level of attention given to daily needs, meals, and safety. One or two remarks even celebrate the "5-star care" they feel their loved ones receive, reflecting a belief that the team is capable of delivering high-quality, compassionate rehabilitation and subacute services when everything goes smoothly.
Yet the same pool of reviews cannot help but reveal a troubling countercurrent - serious concerns about staff behavior, management, and overall patient safety. A substantial number of posts describe a very different reality: rude or disrespectful interactions, bullying, and unprofessional conduct among some staff members. Several reviewers recount overheard negative remarks about staff themselves or their colleagues, and a few point to a revolving door of personnel as a sign of instability or poor morale. In these accounts, communication with families sometimes falls short: phones go unanswered, updates on loved ones are inconsistent, and the perceived lack of education or professionalism among certain workers raises alarms about how residents are treated.
The more severe complaints center on patient care and safety failures. Some reviewers report that diets prescribed by doctors are ignored or not followed, with consequences for residents' health. There are distressing claims of neglect, such as residents being left in uncomfortable or unsanitary conditions and even the alarming assertion that a patient's decline or death occurred after what is described as inadequate training or care. A few comments strongly suggest financial motives overshadow patient welfare, accusing the facility of prioritizing money over the needs of those who live there. The language used is stark in places, reflecting deep worry and heartbreak from family members who feel their loved ones did not receive the dignity or medical attention they deserved.
Other posts add to the mixed sentiment by describing experiences that range from merely disappointing to outright alarming. Some families express that the facility was initially promising but later failed to maintain a consistent standard of care, with particular frustration directed at communication gaps and inconsistent caregiving practices. There are mentions of stage 4 bedsores, delays in responding to calls, and problematic reactions to medical directives - all of which contribute to a perception that the care environment is not reliably safe or supportive for all residents. These accounts are often contrasted with the more favorable narratives, highlighting how differently residents can be treated depending on which staff members are on duty or how effectively management addresses problems when they arise.
Taken together, the reviews portray a place with undeniable strengths and clear areas in need of improvement. The facility's cleanliness, welcoming atmosphere, and some exceptionally caring staff members stand out as bright spots that reassure families and residents alike. At the same time, other reviewers raise serious red flags about staffing stability, professional conduct, accountability, and adherence to clinical guidelines. For families considering placement, the message that emerges is nuanced: the environment can be pleasant, well-organized, and supportive, but it may also experience periods of staff inconsistency, communication gaps, and care deficits that have tangible, painful consequences for residents.
If you are evaluating this facility, it may be wise to approach with both optimism and diligence. Schedule thorough tours and observe firsthand how staff interact with residents and families, ask about staff turnover and training, and request specifics about how dietary orders and medical plans are followed. Seek out multiple perspectives from current residents and their families, and inquire about how management responds when concerns are raised. The experiences shared here suggest that with the right team in place, the facility can deliver compassionate, high-quality care; with other conditions, though, there are real risks that patients and their families fear.
Rose Garden Healthcare Center in Pasadena, CA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides an array of recreational facilities including a beauty salon, gaming room, fitness room, small library, and outdoor space where residents can relax and enjoy nature.
Residents at Rose Garden Healthcare Center benefit from an extensive list of amenities that include cable or satellite TV, access to a computer center with Wi-Fi/high-speed internet, and private bathrooms for added convenience. The dining experience is exceptional with restaurant-style dining offered in a spacious dining room. Special dietary restrictions are catered to with personalized meal preparation and service.
The community focuses on providing top-notch care services to meet the individual needs of each resident. With 24-hour call system and supervision available, residents feel safe and secure at all times. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive the right dosage at the right time. A mental wellness program is also available to support emotional well-being.
Rose Garden Healthcare Center takes pride in creating an engaging and vibrant environment for its residents. Concierge services are provided to assist with any needs or requests. Fitness programs promote physical health while planned day trips offer opportunities for exploration and socialization. Resident-run activities encourage active participation within the community while scheduled daily activities provide structure and entertainment.
Located conveniently near cafes, parks, pharmacies, restaurants, places of worship, and hospitals; Rose Garden Healthcare Center offers easy access to essential amenities and services outside the community.
At Rose Garden Healthcare Center in Pasadena, CA residents can enjoy a comfortable lifestyle with exceptional care services in a supportive environment that encourages growth, engagement, and overall well-being.
This part of Pasadena, California, offers a variety of amenities and services that could be beneficial for senior living. With multiple pharmacies such as CVS, Rite Aid, and Walgreens within a few miles, accessing medication and healthcare supplies is convenient. There are also several restaurants nearby including fast-food options like McDonald's and Chick-Fil-A, as well as healthier choices like Urth Caffé-Pasadena. For socializing or enjoying a cup of coffee, cafes like Lavender & Honey Espresso Bar and Panera Bread are easily accessible. In terms of outdoor activities, there are several parks in the area such as Hahamongna Watershed Park and Brookside Park for leisurely walks or picnics. Additionally, hospitals like Huntington Memorial Hospital Nicu and Glendale Adventist Medical Center are within a short distance for any medical needs. Overall, this part of Pasadena provides a range of resources that could support a comfortable and convenient lifestyle for seniors.
Rose Garden Healthcare Center is located at 1899 North Raymond Avenue, Pasadena, CA 91103 in Los Angeles County, California
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