Desert Regional Medical Center

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  • Interior

    A view of a waiting area featuring padded chairs and a small table.

  • Decor

    A cozy living room with a comfortable sofa, chairs, and a coffee table, featuring a chandelier and large windows letting in natural light.

  • Building

    Entrance of Desert Regional Medical Center.

  • Architecture

    A historic building featuring Spanish-style architecture, complemented by palm trees and a clear blue sky.

  • Landscaping

    A scenic view of a charming building with a tower, surrounded by palm trees and a clear sky.

  • Outdoor

    A view of the main entrance to a regional medical center featuring a sculpture.

  • Seating

    An empty lecture hall ready for a class.

  • Palm Trees

    A picturesque scene featuring a church framed by palm trees and mountains under a clear blue sky.

  • Clouds

    A serene view of mountains under a partly cloudy sky, featuring vehicles parked in a lot and palm trees in the foreground.

  • Office

    An empty office waiting area with chairs and a glass partition.

  • Healthcare

    A person adjusts the controls of a hyperbaric chamber with a patient inside.

Desert Regional Medical Center

1150 North Indian Canyon Drive, Palm Springs, CA 92262

For more information about senior living options: (844) 490-3973

2.7 from 100 reviews
5 stars
37
4 stars
2
3 stars
2
2 stars
7
1 stars
52

Skilled Nursing Facility

Overall Review of Desert Regional Medical Center

Pros

  • pro Eisenhower Hospital was praised for being thorough and attentive.
  • pro Dr. Sheriff Mohammed was described as the best doctor ever.
  • pro Sandra was noted as very nice and helpful.
  • pro Jimmy was described as wonderful, very nice, and helpful.
  • pro The outpatient surgery team, including Drs. Pooyan and Levy, was described as wonderful and efficient.
  • pro Christopher the nurse was noted as responsive and among the best encountered.
  • pro RN Stephanie on the fourth floor was praised for her care, kindness, and patience.
  • pro LaLa and the labor and delivery nurses were amazing and attentive.
  • pro A traveling radiology technician was described as caring and gentle.
  • pro The CEO's rounds were appreciated for checking in on patients.

Cons

  • pro The hospital is described as dirty and unsafe, with bed bugs and moldy trash cans.
  • pro Staff are depicted as horrible and the place as a poor choice for care.
  • pro One reviewer calls the OB-GYN "the worst," accusing unfriendly and incompetent bedside manners.
  • pro A reviewer writes that "the evilest people on the planet" treated their mother poorly on her death bed, including neglect and demeaning behavior.
  • pro There are claims of incorrect record-keeping and up-billing that affected multiple insurance claims.
  • pro There are reports of dangerous conditions, including OSHA violations and unsafe operating standards.
  • pro Several reviews say "Don't get surgery here," calling the facility dirty and urging others to go elsewhere.
  • pro There are accounts of patients being left cold, with blankets on the floor and patients left nude.
  • pro One reviewer notes staff would violently grab a patient by the shirt and yell during medication administration.
  • pro Another reviewer states the ER refused to help someone in withdrawal, indicating a lack of empathy and capability.

Review

Across the mixed bag of patient experiences, these accounts paint a portrait of Desert Regional Medical Center and Eisenhower Health that is at once rewarding and troubling. Some visitors describe care that feels attentive, compassionate, and efficient, while others recount situations that left them angry, frightened, or overwhelmed by what they perceived as neglect, dysfunction, or unsafe conditions. Taken together, the stories reveal a hospital system with pockets of excellence that can stand in stark contrast to other moments that feel deeply problematic.

On the affirmative side, several reviewers highlight tenderness and competence from specific doctors and staff. One patient recovering from foot surgery at Desert Regional Medical Center spoke with warmth about Dr. Sheriff Mohammed, calling him "the best doctor ever" and noting how much both the patient and their daughter appreciated him. The morning experience included positive interactions with a receptionist or concierge named Sandra, described as very nice and helpful, as well as two other younger, friendly staffers who left a good impression. The recovery phase also stood out for the patient and their family; upon waking from anesthesia, they encountered Jimmy, a young man whose kindness, efficiency, and willingness to help made the experience more bearable. The patient also mentioned Jimmy's husband, who assisted during a dizzy spell, and expressed gratitude for the entire team that supported the surgery. These vignettes underscore how small moments of thoughtful, responsive care can leave a lasting, positive impression.

Other reviewers emphasize the hospital's strength in surgical and outpatient care. A different account praised the outpatient experience, noting that all involved - from admissions to recovery and the surgeons, including Dr. Pooyan and Dr. Levy - worked like a well-oiled machine, with excellent nurses contributing to a smooth process. Another reviewer who had multiple experiences across the system described excellent overall care, with understanding and compassion permeating their interactions with doctors and staff. In addition, a patient who celebrated a family member's admission to Desert Regional after a fall highlighted the warmth and professionalism of the staff on the fourth floor, particularly RN Stephanie, who provided dignified, patient-centered care, and Evan, who checked in regularly to ensure smooth operations. They also singled out a traveling radiology technician for demonstrating real empathy during a painful X-ray, and they expressed gratitude for the caseworker who listened attentively to their worries. The story ends on a hopeful note, with a heartfelt thank-you that conveys how meaningful compassionate care can be in trying times.

Positive experiences aren't limited to a single department. A review from a visitor in Palm Springs who sought care for abdominal pain described prompt imaging and specialist consultation that suggested an urgent surgical intervention. Although that patient ultimately opted for care closer to home after a second opinion, they still described the Desert Regional team as courteous and capable, with the surgeon communicating clearly about the seriousness of the situation. In labor and delivery, another update acknowledged significant improvement: nurses were described as amazing, with a particular nurse nicknamed LaLa taking special care of the new mother, her partner, and the grandmother. The CEO's rounds were noted as a turning point in engagement and responsiveness, and security improvements were praised for quick, attentive service when a baby's ankle alarm briefly sounded at departure. Together, these pieces illustrate a hospital environment capable of delivering high-quality, attentive care when staff are aligned and attentive to patients' needs.

But the narrative is not without severe warnings and sharp criticisms. One heartbreaking post described the emotional and physical distress of a mother on what should have been a vulnerable, sensitive night shift - the reviewer claimed the mother was left in a nude state with blankets on the floor and the room was uncomfortably cold. The same account alleged aggressive handling during medication administration and violent behavior toward the patient's belongings, leading to the explicit wish to seek reimbursement for what was felt to be unacceptable care. Around the same time, another reviewer raised concerns about incorrect record-keeping and up-billing, asserting that a botched root canal led to ER visits and inflated CPT scores that affected multiple insurance claims, causing months of wasted time and financial distress. These claims cast a shadow over the institution's administrative and billing practices, suggesting systemic problems with accuracy and transparency in patient records and charges.

Other notes of serious concern include broad statements about poor customer service and unsafe conditions. One reviewer described the hospital as dirty, referencing signs of contact disease, bed bugs, moldy trash cans, and unsafe operational standards described as OSHA violations. The language used here is stark and alarming, and it contrasts sharply with more positive patient encounters elsewhere in the same system. There were also individual accusations about the care of pregnant patients - specifically criticizing an obstetrician's bedside manner - calling out a named physician as unfriendly and incompetent in communication. Taken together, these comments suggest fear of substandard treatment, particularly in vulnerable situations like pregnancy or acute care, and raise questions about hospital safety and accountability.

Amid these intense highs and lows, a noteworthy thread runs through several accounts: the care people remember most is often tied to specific individuals who showed genuine empathy, listening, and dedication. The father's final days at Desert Regional are recalled with a level of gratitude for the staff's kindness and dignity, from RN Stephanie on the fourth floor to Evan in the hallways and a compassionate traveling radiology tech. The story also recognizes the importance of caseworkers and the people who took the time to listen to worry and fear, underscoring how patient-centered care can exist alongside systemic misgivings. In sum, the hospital's reputation seems to hinge less on the institution as a whole than on the quality and empathy of the team members who respond in moments of crisis.

Finally, there is a strand of experience that suggests improvement is possible, even welcome. An update described a dramatic turn for the better in labor and delivery: nurses who were attentive, leadership that listened to patient feedback, and security that felt more respectful and responsive. The report notes a concrete incident in which the team's quick action prevented a potential safety lapse when they forgot a newborn ankle alarm - an event handled with prompt, appropriate response by officers and staff. The overall message is that positive change can unfold when hospital leadership prioritizes patient experience and safety, and when staff feel empowered to engage with patients in meaningful, human ways.

Features

Housing

  • 32 resident community capacity 32 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Palm Springs International (2 miles away) Palm Springs International (2 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Desert Regional Medical Center in Palm Springs, CA is a premier assisted living community that offers a wide range of amenities and services to cater to the needs of its residents. The community provides a comfortable and fully furnished living space with the convenience of cable or satellite TV, Wi-Fi/high-speed internet, and a small library for leisure reading.

Residents can enjoy delicious meals prepared by the community's restaurant-style dining service, accommodating special dietary restrictions such as diabetes diets. Housekeeping services are also provided to ensure a clean and well-maintained living environment.

Care services at Desert Regional Medical Center include 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. The professional staff also assists with medication management and offers a mental wellness program to support residents' emotional well-being.

The location of this assisted living community is ideal, with numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby. Transportation options are available for easy access to all these facilities.

Desert Regional Medical Center offers an engaging lifestyle for its residents with resident-run activities and scheduled daily activities. Whether it's enjoying outdoor spaces or participating in various social events within the community, there is never a dull moment at Desert Regional Medical Center.

Overall, Desert Regional Medical Center is dedicated to providing compassionate care and creating a comfortable living environment where residents can thrive physically, mentally, and emotionally while benefiting from the convenience of nearby amenities.

Nearby Places of Interest

Hospitals

  • Desert Regional Medical Center (0 miles)
  • Eisenhower Labtechniques Palm Springs (1.4 miles)
  • DOHC Infusion Clinic (2 miles)

Physicians

  • Premier Surgical Associates (0.1 miles)
  • Dr Nora J. Bucher, MD (0.1 miles)
  • Douglas Jay Roger (0.1 miles)
  • Capily Institute (0.1 miles)
  • Contour Dermatology & Cosmetic Surgery Center (0.1 miles)
  • Desert Family Medical Center (0.1 miles)
  • UCR Health - Family Medicine Center Operated by Tenet (0.1 miles)

Pharmacies

  • Desert Hospital Outpatient Pharmacy (0.1 miles)
  • Walgreens (0.9 miles)
  • Albertsons Pharmacy (1 miles)
  • Walgreens (1 miles)
  • Rite Aid (1.4 miles)
  • Rite Aid (1.4 miles)
  • The Medicine Shoppe (1.5 miles)

Cafes

  • Ernest Coffee (0.2 miles)
  • Cafe La Jefa (0.4 miles)
  • Cartel Coffee Lab (0.4 miles)
  • Palm Springs Koffi (0.6 miles)
  • Starbucks (1 miles)
  • 4 Paws Coffee Co. (1.1 miles)
  • Starbucks Reserve (1.1 miles)

Restaurants

  • Bootlegger Tiki (0.2 miles)
  • Eight4Nine (0.3 miles)
  • Workshop (0.3 miles)
  • Trio (0.4 miles)
  • Sandfish Sushi & Whiskey (0.4 miles)
  • Birba (0.5 miles)
  • Cheeky's (0.5 miles)

Parks

  • Ruth Hardy Park (0.3 miles)
  • Palm Springs Dog Park (2.2 miles)
  • Demuth Park (3.1 miles)

Theaters

  • Regal Palm Springs (1.1 miles)

Transportation

  • Palm Springs International Airport (PSP) (2.4 miles)

Places of Worship

  • Bloom In The Desert Ministries (2.8 miles)

Frequently Asked Questions

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Nearby Communities

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