Mountain View Health Care Ctr

Pros

• The courtyard is beautiful and inviting.
• The staff at MVHC are wonderful and go the extra mile for patients.
• The care and attention residents receive are amazing.
• The OT/PT team knows each patient by name and works well as a team.
• The facility is very clean and neat, providing a safe environment to recover.
• The staff are friendly, attentive, and quick to help.
• The admissions coordinators and staff provide helpful, personalized assistance.
• The team listens to concerns and takes action to improve, often starting the next day.
• The courtyard and outdoor spaces enhance comfort and enjoyment for residents.
• The level of compassionate care and communication makes a meaningful difference for families.

Cons

• The facility's response time to call lights is terrible, with a call light left on for nearly an hour.
• The place is described as horrible and dangerous.
• Residents were left in bed for days with no rehab, no showers, and only feeding, with horrible food.
• The doctor never saw the patient and only looked at her chart.
• Staff could not answer questions and there was poor communication.
• Family members had to request basic care, such as a shower, for their loved one.
• The patient left the facility in worse condition than when admitted.
• Medications were not provided for two days, causing severe pain.
• A weekend doctor was described as mean and forced discharge.
• Sepsis was blamed on dirty IV placement at El Camino Hospital.
• The patient was left paralyzed in the lower back after the stay.

Review

The collection of impressions about Mountain View Health Center (MVHC) paints a portrait of a facility that can be a source of comfort and hope for families, but also a place where serious concerns bubble up for others. Across the reviews, the campus is repeatedly described as clean, inviting, and capable of delivering meaningful therapy and compassionate care. The courtyard and the overall environment emerge as standout features that attract visitors and help residents feel more at ease during recovery or long-term care. Several reviewers emphasize that, while no one expects a luxury experience, MVHC offers a climate where care, compassion, and effective rehabilitation can shine through, especially when therapy programs are underway and staff members take the time to explain the next steps.

A large portion of praise centers on individual staff members and the way teams work together to support patients. In several accounts, families highlight specific people who went the extra mile: Rosa, Annie, and Sehar are named for their warmth and attentiveness; Dr. Rea is noted for frequent, thoughtful check-ins; and the OT/PT team is described as cohesive, knowing each patient by name and coordinating care with evident teamwork. Ralph, the Admissions Coordinator, is thanked for helping with personal arrangements, and Jennifer, the Director of Nursing, is singled out for listening to concerns and mobilizing changes that improved daily life for a resident. These testimonials collectively underscore a culture where attentive, collaborative care can make a real difference in a patient's daily experience and outlook.

Several reviews extend the praise beyond the Texas-like hallmarks of care to celebrate the positive impact MVHC had on a loved one who needed rehabilitation away from California. One account recounts how a cousin with dementia initially declined but gradually improved after settling in, with improvements in skin tone, hair health, weight, and overall vitality. The courtyard is repeatedly described as a special, restorative space where families could gather, enjoy lunch outdoors, and celebrate small moments like a birthday with cake in the garden. The staff are praised for not only providing medical and therapeutic care but also for creating moments of normalcy and dignity for a loved one, allowing families to feel connected and reassured during a difficult transition.

But the stories are not all favorable. A particularly distressing review portrays MVHC as an unsafe, unresponsive environment during a hospital-to-re rehab transfer. The reviewer recounts their wife's COVID-related admission and subsequent seven days without meaningful rehabilitation or personal care - no showers, no movement, and little communication from staff. They describe a stark lack of accountability and questions left unanswered, culminating in a caregiver having to push for basic needs and eventually removing their spouse from the facility. In this account, the consequences were severe: a decline in mobility, frustration over neglected routines, and a loss of trust in the facility's ability to safeguard well-being. This stark narrative emphasizes how critical consistent, proactive care and open communication are when patients are vulnerable.

Another patient-centered concern centers on medication management. One reviewer reports two days without essential medicines, resulting in intense pain and a dangerous turn that necessitated an emergency room visit. The pain and deterioration described, along with the claim that an IV placement contributed to sepsis, cast a harsh light on the potential consequences of lapses in timely treatment and monitoring. The reviewer even notes a long hospitalization, including a period in a coma, and ends with a clear warning against MVHC and the hospital associated with the experience. This account stands in stark contrast to the more positive stories and serves as a powerful reminder of how critical proper medication administration and infection control are to patient safety.

Amid these extremes, there are many balanced, positive testimonials that acknowledge occasional imperfections while emphasizing overall reliability and care. Several reviewers describe MVHC as very clean and well organized, with staff who are friendly, responsive, and present. Some note that while the level of care can vary day to day, the environment and staff's general approach provide reassurance: patients receive attention, questions are answered, and the care teams work to keep residents safe, comfortable, and engaged. An important nuance in these accounts is the recognition that the facility's strengths - cleanliness, organized operations, and a culture of attentiveness - often come with caveats about areas for improvement, such as food quality, noise levels, and consistent communication during transitions.

In the broader picture, MVHC appears to be a place where families frequently arrive with hope based on the facility's beauty, cleanliness, and the reputations of certain staff members. They also arrive with caution, driven by experiences with medication delays, inconsistent calls for help, or concerns about the adequacy of rehabilitation and daily living activities. The messages from these reviews suggest that MVHC has the capacity to deliver meaningful rehab, compassionate daily care, and an inviting environment, but that this potential can be undermined by breakdowns in critical processes like timely medication administration, effective communication, and reliable response to call lights. For families evaluating MVHC, the takeaway is clear: visit with questions in mind, observe how the staff respond to concerns in real time, and seek out the clinicians and care coordinators who best align with the patient's needs and preferences.

Hospitals

• El Camino Hospital (0.2 miles)
• Surgery Center Mountain View (1.1 miles)
• Stanford Health Care (7 miles)
• Lucile Packard Children's Hospital (7 miles)
• Stanford Hospital (7.1 miles)
• Hoover Pavilion (7.1 miles)

Physicians

• Melchor Pavilion (0.3 miles)
• Silicon Valley Eye Physicians (1.7 miles)
• Santa Clara Valley Health & Hospital System (3.1 miles)
• VHC Sunnyvale Clinic (3.1 miles)
• Vaughn, Sarah Spring Fertility Management (5 miles)
• Abbott Vascular (5.4 miles)
• Palo Alto Medical Foundation (5.9 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)

Restaurants

• In-N-Out Burger (1 miles)
• Starbird (1.4 miles)
• Madras Cafe (1.5 miles)
• Steins Beer Garden (1.9 miles)
• McDonald's (1.9 miles)
• State Of Mind Pub (2.2 miles)
• Chick-Fil-A (2.3 miles)

Transportation

• U-Haul Moving & Storage (1.1 miles)
• Mountain View Caltrain Station (1.9 miles)
• Sunnyvale Caltrain Station (2.9 miles)
• Apple Park Transit Center (4.6 miles)

Parks

• Grant Park (1.6 miles)
• Rancho San Antonio County Park (2.5 miles)
• Serra Park (2.5 miles)
• Stevenson Park (2.7 miles)
• Evandale Park (2.9 miles)
• Cupertino Memorial Park (3.5 miles)
• Ponderosa Park (4.2 miles)

Theaters

• AMC DINE-IN Sunnyvale 12 & IMAX (2.8 miles)
• ShowPlace ICON at San Antonio Centre (3.1 miles)
• AMC Mercado 20 (5.6 miles)

Cafes

• Boba Bliss (3 miles)
• Sunright Tea Studio (3.5 miles)
• Caffe Macs (3.7 miles)
• Panera Bread (3.8 miles)
• 7 Leaves Cafe (4.1 miles)
• Apple Park Café (4.7 miles)
• Starbucks (5.9 miles)