Los Altos Sub-acute and Rehabilitation Center

Pros

• The staff at Los Altos Rehab Center is described as caring, loving, and professional, providing the best support during difficult times.
• The facility is noted for its cleanliness and has reasonably good food, contributing to a positive environment for residents.
• Residents have access to entertainment and activities that help keep them engaged and socialized.
• Many reviewers express gratitude towards specific staff members for their exceptional care and support during challenging moments.
• The outdoor courtyard provides a pleasant space for residents to enjoy fresh air and sunshine.
• Communication with family members regarding patient care is considered good by several reviewers, as caregivers set up care conferences effectively.

Cons

• The staff at the facility showed disrespect towards the stroke patient, shouting at him and refusing to provide details when complaints were raised.
• Family members have been unable to reach their loved ones or get information on their care due to busy phone lines and a lack of human contact at the facility.
• Due to negligence, a dependent patient developed bed sores, and the facility failed to communicate about his condition until it was too late.
• Important personal items were lost shortly after admission, highlighting disorganization within the facility.
• The cleanliness of the facility is questionable, with reports of unpleasant odors and delays in response times from nursing staff.
• A patient reported inadequate wound care, as bed sores worsened due to a lack of turning assistance from staff.
• Communication barriers exist due to staff speaking limited English, making it difficult for residents and their families to explain needs or issues.
• The nursing home neglected end-of-life wishes for patients with advanced cancer and failed to discuss hospice care options.
• Parking is a significant issue for visitors, often requiring them to walk long distances just to find a spot.
• In general, many residents are left feeling overwhelmed and warehoused rather than receiving proper attention and individualized care from the staff.

Review

The reviews of various facilities highlight a range of experiences, with many families expressing deep concerns about the quality of care provided to their loved ones. A common theme across multiple accounts is the perceived lack of respect and dignity afforded to patients, particularly those who are vulnerable or have specific needs, such as stroke survivors or individuals with limited mobility. One reviewer recounted how their brother-in-law, a stroke patient, faced disrespect from staff members who not only shouted at him but also neglected his request for assistance in using the gym facilities. This lack of proper support for patients with special needs resonates throughout many narratives where families felt helpless and frustrated by inadequate responses from the facility's staff.

Communication—or the severe lack thereof—was another point of contention mentioned repeatedly. Family members expressed distress over being unable to reach their loved ones due to constant busy signals on the phone lines and unresponsive receptionists. One individual shared their experience trying to contact their mother in a facility for over two weeks without success, emphasizing that most family members lived far away and relied heavily on phone communication. This sense of isolation compounded their anxiety about their relatives' well-being and raised serious questions about the institution’s commitment to keeping families informed about patient care.

Aspects related to cleanliness and organization within these facilities were also frequently criticized. Several individuals described environments that felt unkempt, noting unpleasant odors and disarray that detracted from what could otherwise be a therapeutic space for healing. For example, one individual reported losing crucial items like a hearing aid controller and expressed dissatisfaction with the overall state of cleanliness in addition to efficiency regarding nursing staff responses. The prolonged waiting times for nurses to respond to call lights exacerbated feelings of neglect among patients—a sentiment vividly captured through several complaints describing waits exceeding an hour.

Healthcare administration was often blamed for negligence tied closely to poor patient outcomes. A significant account outlined how a resident developed serious bedsores due to insufficient repositioning by nursing staff—a clear indication of diminished attention toward individual healthcare needs. Despite ongoing communications with social workers and administrative personnel regarding these issues, families encountered minimal responses or meaningful follow-up efforts. The emotional toll this neglect takes on both patients and families cannot be overstated; it leads not only to physical complications but also emotional anguish as loved ones grapple with feelings of helplessness during crises.

Yet amidst these troubling accounts were glimpses into more positive experiences within some facilities that featured dedicated staff members committed to caring for residents effectively. For instance, one family reflected positively on Los Altos Rehab Center, praising its compassionate employees who significantly improved their father’s quality of life during challenging health conditions. Families recognized certain caregivers as "angels," appreciating how they managed demanding workloads while maintaining attentiveness towards every patient's unique needs—a stark contrast against other negative reviews emphasizing systemic failures.

In sum, these reviews paint a complex picture where instances of compassionate care coexist alongside severe deficiencies in service delivery across different healthcare facilities. The overarching narrative reveals critical lessons about the importance of respectful treatment toward elderly residents while underscoring the need for improved communication strategies between staff and families in order foster transparency regarding patient conditions and care plans. The experiences shared serve as essential reminders for prospective patients and families when choosing suitable long-term care options: thorough research into facilities—considering both negative feedback as well as recognized excellence—can make all the difference in finding an environment conducive not just to survival but genuine support during vulnerable times.

This area of Los Altos, California offers a variety of medical facilities with physicians, pharmacies, and hospitals located within a few miles radius, providing convenient access to healthcare services. There are also several parks nearby for outdoor recreation and relaxation, as well as a selection of restaurants and cafes for dining options. The transportation options include U-Haul Moving & Storage and Caltrain stations for easy travel around the area. Additionally, there are theaters for entertainment purposes. Overall, this part of Los Altos provides a mix of amenities that cater to the needs and interests of seniors looking to reside in the area.

Physicians

• Melchor Pavilion (1 miles)
• Silicon Valley Eye Physicians (2 miles)
• Santa Clara Valley Health & Hospital System (3.8 miles)
• VHC Sunnyvale Clinic (3.8 miles)
• Vaughn, Sarah Spring Fertility Management (5.8 miles)
• Bay IVF Center (6.1 miles)
• Abbott Vascular (6.2 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.9 miles)
• Rite Aid (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)

Hospitals

• El Camino Hospital (1.1 miles)
• Surgery Center Mountain View (2 miles)
• Stanford Health Care (7 miles)
• Lucile Packard Children's Hospital (7.1 miles)
• Stanford Hospital (7.1 miles)
• Hoover Pavilion (7.2 miles)

Parks

• Grant Park (1.4 miles)
• Rancho San Antonio County Park (2.1 miles)
• Serra Park (2.8 miles)
• Cupertino Memorial Park (3.4 miles)
• Stevenson Park (3.4 miles)
• Evandale Park (3.8 miles)
• Portal Park (4.5 miles)

Restaurants

• In-N-Out Burger (1.9 miles)
• State Of Mind Pub (2.1 miles)
• Starbird (2.3 miles)
• Madras Cafe (2.3 miles)
• McDonald's (2.4 miles)
• Steins Beer Garden (2.7 miles)
• Chick-Fil-A (3 miles)

Transportation

• U-Haul Moving & Storage (2 miles)
• Mountain View Caltrain Station (2.7 miles)
• Sunnyvale Caltrain Station (3.7 miles)
• Apple Park Transit Center (4.9 miles)

Cafes

• Boba Bliss (3.3 miles)
• Panera Bread (3.7 miles)
• Caffe Macs (3.8 miles)
• Sunright Tea Studio (4.1 miles)
• 7 Leaves Cafe (4.4 miles)
• Apple Park Café (5 miles)
• Starbucks (6.6 miles)

Theaters

• ShowPlace ICON at San Antonio Centre (3.5 miles)
• AMC DINE-IN Sunnyvale 12 & IMAX (3.5 miles)
• AMC Mercado 20 (6.4 miles)