Mountain View Healthcare Center

Pros

• The facility is well-maintained, beautifully located, and provides exceptional care from its staff.
• Many caregivers at Mountain View Healthcare Center are described as awesome and thorough in their rehabilitation services.
• Residents appreciate the landscaped atrium and outdoor areas, enhancing their living experience.
• The nursing staff is competent and attentive to geriatric needs, with a fabulous director of nursing.
• The activities department offers a variety of engaging activities, catering to different patient needs, including those in the Alzheimer's unit.
• Residents feel comfortable and content in their living environment, noting that it doesn't cost excessively while providing good value for services offered.

Cons

• The staff at Mountain View Health Care Center (MVHC) displayed negligence by failing to inform the family of covid-positive patients in the facility and not addressing the spouse's concerns in a timely manner.
• There were instances of poor communication, as staff members did not return calls and even hung up on the spouse seeking information about her husband’s health.
• Some caregivers were described as impersonal, leading to dissatisfaction with the overall care received.
• A patient was found unattended and in distress, indicating a lack of adequate supervision or support from staff.
• The quality of food served at the facility was criticized for being subpar and poorly served to residents with mobility issues.
• Despite being well-maintained, some reviewers noted frustrations with certain aspects of care and service that left them feeling unsatisfied.

Review

Mountain View Health Care Center (MVHC) has received a wide range of feedback from residents and families, highlighting both its strengths and shortcomings. Many reviewers have expressed satisfaction with the facility's maintenance, cleanliness, and overall ambiance. The picturesque location adds to the appeal, making it a serene environment for the residents. Families often mention the exceptional care provided by the staff as one of the facility's standout features. One individual noted their gratitude for how well-kept the building is and emphasized that they felt very pleased with both the level of care their family member received and the facility’s condition.

On the other hand, some experiences at MVHC have been troubling. A particularly distressing account shared by a spouse describes severe lapses in communication and care during December 2020, when COVID-19 protocols were evidently inadequate. The reviewer detailed that her husband was admitted to MVHC as a COVID-negative patient but subsequently contracted the virus while there due to what she deemed negligence on part of the facility's management. Her concerns about his health went largely unaddressed; calls were either not returned or met with dismissiveness from staff members. This alarming situation raises significant questions about safety protocols in place during times of heightened health risks.

Despite some negative experiences related to COVID-19 protocol failures, many caregivers at MVHC received high praise from residents and family members alike. There are numerous mentions of attentive physical therapy and occupational therapy services that have made substantial positive impacts on recovery for patients. Residents report good interactions with certified nursing assistants (CNAs), describing them as capable and responsive to emergencies as well as daily needs. While some concerns arose regarding specific medical personnel, many found comfort in knowing there was an active team dedicated to resident care.

Another common theme within feedback is related to food quality — a subject that appears to elicit mixed responses. Some individuals commented on food service deficiencies experienced by loved ones who had difficulty accessing meals due to mobility challenges or neglectful service practices. However, others mentioned ongoing improvements made by management in response to feedback from residents regarding meal options, indicating that effort is being made towards enhancing dining experiences at MVHC.

For long-time residents like one individual who has lived there for forty years, Mountain View Health Care Center has proven itself as a dependable choice close to home. They appreciated not only their living conditions — which included access to landscaped areas — but also recognized efforts made by staff in creating activities tailored for everyone, including Alzheimer’s patients and other occupants with special needs or restrictions due to common geriatric issues such as wheelchair reliance.

In conclusion, reviews of Mountain View Health Care Center paint a complex portrait characterized by commendable aspects such as caring staff members and appealing facilities juxtaposed against serious concerns regarding communication practices during public health crises like COVID-19. Overall residency seems favorable among many individuals who appreciate amenities provided for recreational engagement along with commendable assistance from caregiving professionals; however, drastic lapses in crucial communication do warrant attention from management moving forward in order to ensure all residents' wellbeing is prioritized consistently across various situations.

Hospitals

• El Camino Hospital (0.2 miles)
• Surgery Center Mountain View (1.1 miles)
• Stanford Health Care (7 miles)
• Lucile Packard Children's Hospital (7 miles)
• Stanford Hospital (7.1 miles)
• Hoover Pavilion (7.1 miles)

Physicians

• Melchor Pavilion (0.3 miles)
• Silicon Valley Eye Physicians (1.7 miles)
• Santa Clara Valley Health & Hospital System (3.1 miles)
• VHC Sunnyvale Clinic (3.1 miles)
• Vaughn, Sarah Spring Fertility Management (5 miles)
• Abbott Vascular (5.4 miles)
• Palo Alto Medical Foundation (5.9 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)

Restaurants

• In-N-Out Burger (1 miles)
• Starbird (1.4 miles)
• Madras Cafe (1.5 miles)
• Steins Beer Garden (1.9 miles)
• McDonald's (1.9 miles)
• State Of Mind Pub (2.2 miles)
• Chick-Fil-A (2.3 miles)

Transportation

• U-Haul Moving & Storage (1.1 miles)
• Mountain View Caltrain Station (1.9 miles)
• Sunnyvale Caltrain Station (2.9 miles)
• Apple Park Transit Center (4.6 miles)

Parks

• Grant Park (1.6 miles)
• Rancho San Antonio County Park (2.5 miles)
• Serra Park (2.5 miles)
• Stevenson Park (2.7 miles)
• Evandale Park (2.9 miles)
• Cupertino Memorial Park (3.5 miles)
• Ponderosa Park (4.2 miles)

Theaters

• AMC DINE-IN Sunnyvale 12 & IMAX (2.8 miles)
• ShowPlace ICON at San Antonio Centre (3.1 miles)
• AMC Mercado 20 (5.6 miles)

Cafes

• Boba Bliss (3 miles)
• Sunright Tea Studio (3.5 miles)
• Caffe Macs (3.7 miles)
• Panera Bread (3.8 miles)
• 7 Leaves Cafe (4.1 miles)
• Apple Park Café (4.7 miles)
• Starbucks (5.9 miles)