Grant Cuesta Sub-acute And Rehabilitation Center

Pros

• The staff at Grant Cuesta Sub-Acute and Rehabilitation Center are described as wonderful and genuinely caring for the patients.
• Majority of the personnel are noted to be helpful and friendly, creating a supportive environment.
• Patients have access to engaging evening programs like Bingo, promoting social interaction and activity.
• The facility is recognized as an affordable solution for individuals transitioning from the hospital to rehabilitation.
• Specific staff members, Nichlole and Wen, received high praise for going above and beyond in their care.

Cons

• The food was described as horrible and overcooked, with fresh fruit available only twice a week.
• The staff was friendly but unable to provide adequate medical assistance; RNs, NPs, or doctors were rarely seen.
• Patients experienced significant health issues due to inadequate monitoring and attention from medical staff.
• The facility was excessively noisy at night, disrupting patient rest.
• Communication between intake personnel and caregivers was poor, leading to delays in addressing new residents' needs.
• The facility had issues with cleanliness, with unacceptable delays in attending to patients who were wet and dirty.
• There were complaints about patients screaming and roaming the hallways without proper supervision by staff.
• Many staff members communicated primarily in Spanish, which alienated patients who did not understand the language.
• Excessive cell phone use by staff contributed to an unprofessional environment.

Review

Grant Cuesta Sub-Acute and Rehabilitation Center has garnered a range of experiences from its residents and their families, reflecting both commendable attributes and significant areas for improvement. Individuals arriving at this facility often find themselves transitioning from hospital care to a rehabilitation environment, leading to varied expectations based on prior experiences. While the staff is generally described as friendly and caring, multiple reviewers share concerns regarding the quality of medical attention available. It appears that many patients did not encounter registered nurses (RNs), nurse practitioners (NPs), or doctors in a timely manner, raising alarms about critical aspects of patient care.

Food quality is another aspect receiving considerable criticism. One reviewer specifically pointed out that meals were frequently overcooked, with fresh fruit only being provided twice a week. Nutritional needs are fundamental in recovery settings, and such limitations can significantly affect patients' overall well-being. This lack of dietary variety coupled with issues like unaddressed medical concerns contributes to an unsatisfactory experience for many residents. Furthermore, instances where patients chose to return to the hospital due to severe infections or heart conditions highlight alarming gaps in healthcare monitoring within the facility.

While many reviews highlight the dedication of certain staff members who go above and beyond in their roles—like Nichlole and Wen—there seems to be a systemic issue with how efficiently new residents’ needs are communicated among caregivers upon admission. The intake process reportedly takes two to three days for staff to become acquainted with each resident’s specific requirements. This communication breakdown can lead to delays in responsive care during critical times.

Another major grievance centers around noise levels within the facility. Reviewers consistently describe the environment as loud, especially at night when it becomes particularly disruptive to resting patients. Complaints include not just the general commotion but also incidents involving unruly behavior from other residents that contribute further to an unsettling atmosphere—a stark contrast to what one would expect from a rehabilitation setting dedicated to healing.

Despite these concerns about noise and the standard of care provided by nursing staff, some positive aspects do shine through in reviews related to social activities at Grant Cuesta. Programs such as Bingo nights help foster community among patients while providing entertainment options that are vital for mental health during recovery phases. The facility encourages engagement with various programs outside its walls, which is especially beneficial for individuals recuperating after hospitalization.

In conclusion, while Grant Cuesta Sub-Acute and Rehabilitation Center has dedicated staff members committed to patient care—and indeed offers an affordable solution for those transitioning from hospital stays—it grapples with critical shortcomings related primarily to medical oversight and environmental conditions within its halls. Issues such as food quality, insufficient medical attention during emergencies, poor noise management at night, inappropriate interactions among residents, and delayed response times reflect an urgent need for institutional improvements aimed at elevating the overall patient experience. Future prospective residents should weigh these factors carefully before making their decision about seeking rehabilitation services here.

Hospitals

• El Camino Hospital (0.3 miles)
• Surgery Center Mountain View (0.7 miles)
• Stanford Health Care (6.8 miles)
• Lucile Packard Children's Hospital (6.8 miles)
• Hoover Pavilion (6.9 miles)

Physicians

• Melchor Pavilion (0.4 miles)
• Silicon Valley Eye Physicians (1.9 miles)
• Santa Clara Valley Health & Hospital System (3 miles)
• VHC Sunnyvale Clinic (3 miles)
• Vaughn, Sarah Spring Fertility Management (4.7 miles)
• Abbott Vascular (5.1 miles)
• Bay IVF Center (5.7 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)

Restaurants

• In-N-Out Burger (0.5 miles)
• Starbird (1.1 miles)
• Madras Cafe (1.2 miles)
• Steins Beer Garden (1.4 miles)
• McDonald's (1.6 miles)
• Chick-Fil-A (2.1 miles)
• State Of Mind Pub (2.2 miles)

Transportation

• U-Haul Moving & Storage (0.6 miles)
• Mountain View Caltrain Station (1.4 miles)
• Sunnyvale Caltrain Station (2.6 miles)
• Apple Park Transit Center (4.7 miles)

Parks

• Grant Park (2 miles)
• Stevenson Park (2.2 miles)
• Evandale Park (2.4 miles)
• Serra Park (2.7 miles)
• Rancho San Antonio County Park (2.9 miles)
• Seven Seas Park (3.8 miles)
• Cupertino Memorial Park (3.8 miles)

Theaters

• AMC DINE-IN Sunnyvale 12 & IMAX (2.5 miles)
• ShowPlace ICON at San Antonio Centre (2.8 miles)
• AMC Mercado 20 (5.3 miles)

Cafes

• Boba Bliss (2.8 miles)
• Sunright Tea Studio (3.5 miles)
• Caffe Macs (3.9 miles)
• Panera Bread (4.1 miles)
• 7 Leaves Cafe (4.2 miles)
• Apple Park Café (4.8 miles)
• Starbucks (5.6 miles)