Verdugo Valley Skilled Nursing & Wellness Center
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2635 Honolulu Avenue, Montrose, CA 91020
For more information about senior living options: (844) 490-3973
The staff are kind and helpful and stay focused on patients. Verdugo Hills Montrose Skilled Nursing Facility has a caring and compassionate staff. The medical professionals are knowledgeable and comfort patients psychologically and spiritually. The center is always clean and organized, and residents like the food. The administration is organized. The facility is clean, professional, and friendly, and residents are happy rehabbing there. The director engages with families and reassures them about their loved ones' health. The environment is welcoming for visitors and residents alike. The nurses, CNAs, LVNs, and RNs are dedicated and provide high-quality care. The physical therapists are gentle and effective in helping residents recover. The chef spoke with a resident and made her happy. The decorations on the walls are pretty.
The reviewer would give zero stars and calls the facility horrible, noting they were kicked out during a visit without explanation, causing significant stress to a grandfather who nearly had a heart attack. It was claimed that patients are told to leave just for questioning the care, with the director of nursing described as incompetent and lacking compassion. End-of-life care was mishandled: a patient who could not swallow was fed against orders, staff lied about hospital reports, and family members were told to leave if unsatisfied. Montrose Springs and its leadership are described as irresponsible, with the facility fined for negligence and allegations of resident abuse and information falsification. Concerns about loved ones' conditions were ignored or not returned, and the supervisor was reportedly unprofessional. The facility is described as dirty with terrible food and inattentive nursing staff.The collection of reflections about the Montrose and Verdugo Hills area facilities paints a picture of two very different experiences coexisting under the same umbrella of care. On one hand, there are numerous heartfelt affirmations that the staff are dedicated, the spaces are clean, and the atmosphere feels safe and supportive for loved ones during recovery or end-of-life transitions. Families repeatedly describe employees who stay focused on residents, provide attentive daily routines - especially around meals - and demonstrate genuine warmth and professionalism. In several notes, the care feels above and beyond, with remarks about organized administration, timely communication, and a general sense that the facility strives to treat patients with dignity and compassion.
Multiple reviews center on the positives: a sister-in-law who loves the environment her family member is in, with praises for safety, cleanliness, and a sense that the facility is a secure haven. Other reviewers highlight a clean, well-managed setting where staff are described as knowledgeable and proactive in communicating changes in a patient's condition to families. The atmosphere is repeatedly described as welcoming and supportive, with caregivers who take the time to comfort patients psychologically and spiritually, and even to celebrate holidays with balloons and ribbons to lift spirits. For many families, the facility represents a reliable, home-like place where their loved ones can focus on rehabilitation or recovery in a clean, organized environment.
In these positive accounts, specific caregivers and staff members are celebrated for going above and beyond. Families mention prompts calls when there are changes in condition, rapid responses to concerns, and a sense that the care team is available and responsive. Descriptions of the patient experience emphasize not just medical competence but a human touch: nurses, CNAs, LVNs, and supervisors who know the residents by name, who reassure relatives, and who exude a caring, professional presence. For some patients, the overall environment - clean rooms, well-maintained common areas, and a respectful, attentive staff - feels like a secure, comforting place to heal or to be supported during a difficult phase of health.
There is also a distinctly mixed thread present in the reviews, where the same facilities receive criticisms that cannot be overlooked. Some accounts describe substantial concerns around communication gaps, unmet expectations, and perceived delays or obstacles in receiving timely updates from the nursing staff or administration. A number of reviewers express frustration when they feel they are not being listened to or when they are asked to leave or are left without clear explanations during difficult moments. These statements often center on end-of-life scenarios, where families feel that essential information was not being shared promptly with physicians, hospices, or other loved ones, causing additional stress at a vulnerable time.
Particularly striking are the end-of-life care accusations threaded through several reviews. In one highly specific and grave account, a family alleges that a patient who could not swallow was being fed contrary to hospital orders and without adequate communication from the hospital to the facility. The reviewer describes a confrontation with leadership about the patient's care plan, accusing certain administrators and nursing leadership of misinformation, coercive dismissal of family concerns, and a failure to align with the patient's stated wishes for end-of-life comfort rather than aggressive intervention. Such stories are devastating to hear and understandably provoke strong emotions about what good, compassionate care should look like at life's final stages.
Alongside these serious concerns, other notes describe structural or leadership-related criticisms that can color the overall experience. One set of reviews singles out leadership and accountability, with claims that a director of nursing lacks the necessary skills and compassion, leading to a sense of disorganization and inadequate responses during pressing situations. Another reviewer points to a facility that has faced fines for negligence and accuses leadership of turning a blind eye to problematic practices. Taken together, these reflections emphasize that while many individuals are doing their best for residents, there can be gaps at higher levels of management that impact day-to-day care and family communication.
The contrasts extend to the day-to-day realities residents and families face. Some reviewers praise simple, concrete positives - cleanliness, quiet but functional room environments, good food, and gentle, encouraging physical therapy staff who helped a patient recover after surgery. Others report more troubling experiences, such as calls that go unanswered, staff who appear overwhelmed or unresponsive, and situations where a family felt they could not obtain crucial updates or reliable information about their loved one's condition. The same facilities thus become a stage where caring teamwork and bureaucratic or communication hurdles rub against each other, producing a spectrum of experiences from reassuringly positive to profoundly troubling.
What emerges from this mosaic is a nuanced portrait: for some families, Verdugo Hills Montrose and the Montrose-area facilities can offer a dependable, respectful, and even comforting environment where residents feel cared for, seen, and well-supported by a team that communicates clearly and acts with kindness. For others, the same places reveal troubling gaps - especially around end-of-life decisions, critical communication with families and hospices, and leadership oversight - that leave loved ones feeling anxious, dismissed, or underserved. The breadth of experiences suggests that patients and families entering these facilities may encounter highly individualized outcomes depending on specific staff, shifts, and leadership at any given time.
If you're considering these facilities for a loved one, the reviews advocate a careful, highly proactive approach. Visit multiple times, speak directly with both nursing staff and administrative leadership, and request detailed information about care plans, especially around end-of-life preferences, feeding guidelines, and how hospital-to-facility communications are coordinated. Ask about nurse-to-patient ratios, daily schedules, meal quality, therapy services, and how changes in a patient's condition are conveyed to families. While many accounts are glowing and highlight compassionate, capable care, others serve as a sobering reminder of the importance of clear communication and strong leadership in ensuring that every resident receives consistent, respectful, and appropriate care.
138 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (7 miles away) Los Angeles International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Verdugo Valley Skilled Nursing & Wellness Center in Montrose, CA is an exceptional assisted living community that offers a wide range of amenities and care services to cater to the individual needs of its residents. The community prides itself on providing a comfortable and welcoming environment where seniors can enjoy their golden years with peace of mind.
The community features a beauty salon to help residents look and feel their best. Residents can also enjoy their favorite shows or movies with cable or satellite TV in the comfort of their own rooms. For transportation needs, there is a community-operated transportation service available, ensuring residents can easily get around town as needed.
A computer center is provided for those who wish to stay connected with loved ones online or surf the web. The on-site dining room offers restaurant-style dining experiences where residents can savor delicious meals prepared by skilled chefs. Additionally, a kitchenette is also available in case residents prefer cooking their own meals.
Verdugo Valley Skilled Nursing & Wellness Center understands the importance of staying active and engaged, which is why it offers a fitness room and gaming room for seniors to maintain their physical and mental well-being. There is also a beautiful garden and outdoor space where residents can relax amidst nature.
Housekeeping services ensure that residences are always clean and tidy, allowing seniors to focus on enjoying their time rather than worrying about chores. Move-in coordination assistance makes the transition into the community seamless and stress-free.
The wellness center provides various programs dedicated to supporting mental wellness, while medication management ensures that residents receive the necessary assistance with their medications. Special dietary restrictions are accommodated, including diabetes diets, ensuring that all residents can enjoy nutritious meals tailored to their specific needs.
Transportation arrangement services are available for non-medical purposes as well as transportation to doctors' appointments when needed. Wi-Fi/high-speed internet access allows residents to stay connected online and keep up with current events or connect with loved ones remotely.
Residents have access to a 24-hour call system and round-the-clock supervision, providing peace of mind knowing that assistance is available whenever needed. Trained staff are also readily available to provide assistance with activities of daily living such as bathing, dressing, and transfers.
The community offers a plethora of activities to keep residents engaged and entertained. Concierge services are available to assist with any needs or inquiries. Fitness programs promote overall well-being, while planned day trips offer opportunities for exploration and socialization. Resident-run activities allow seniors to take an active role in shaping their community experience, while scheduled daily activities ensure there is always something interesting going on.
Located in Montrose, CA, Verdugo Valley Skilled Nursing & Wellness Center enjoys proximity to various amenities. There are cafes, parks, pharmacies, restaurants, theaters, and hospitals nearby, ensuring easy access to essential services and entertainment options.
Overall, Verdugo Valley Skilled Nursing & Wellness Center is an exceptional assisted living community that prioritizes the comfort, happiness, and well-being of its residents. With its array of amenities and care services combined with its commitment to providing quality service and personalized care, it is truly a place where seniors can thrive and enjoy their golden years.
Verdugo Valley Skilled Nursing & Wellness Center is located at 2635 Honolulu Avenue, Montrose, CA 91020 in Los Angeles County, California
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