Millbrae Skilled Care
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33 Mateo Avenue, Millbrae, CA 94030
For more information about senior living options: (844) 490-3973
The staff were very helpful with care and daily physical therapy, making the stay pleasant and supportive. Monica Rani is described as intelligent, humble, caring, and consistently going above and beyond to fulfill requests. The nursing staff were patient and ensured their patient had everything he needed. The staff cared for the mom with acceptance, love, and a high level of care. The staff provided care with individual attention and were friendly and positive toward the family.
The facility is described as one of the worst care facilities in the state or even the world. It lacks bed safety bars to keep residents safe. It does not provide proper diets per doctors' orders. It is deemed pathetic and illegal and should be shut down immediately to prevent harm. It is described as disgusting, with sticky floors and odors, and is said to need shutdown. The staff (nurses and CNAs) are accused of severe neglect, dehydration of patients, and not changing briefs due to short-staffing. Staff are overworked and not given adequate breaks; they are asked to clock out for lunch during patient care. It is criticized for being gross, with nurses who do not care about patients. There are calls for state review and action due to neglect, unattended patients, and outdated facilities, with concerns of potential patient death. The facility is labeled as careless, with warnings that families should not place loved ones there.Across the collection of experiences at Millbrae Care Center, families and former patients describe a spectrum of encounters that range from genuine gratitude for compassionate, rehabilitative care to alarming accusations of neglect and unsafe conditions. Some reviewers speak warmly about the staff and the possibility of recovery with daily physical therapy. One patient, Paul, recounts that the staff were very helpful with his care and with getting him back on his feet through daily physical therapy, noting that his stay was pleasant and meaningful given a serious injury. For him, the experience was marked by attentive support that he felt contributed directly to his ability to walk again.
In stark contrast, a large portion of the feedback leans heavily toward severe dissatisfaction and concern for safety. Several reviewers label Millbrae Care Center as among the worst care facilities - potentially the worst in the state or even the world - citing a lack of bed rails, noncompliance with doctor-ordered diets, and a sense that the facility operates illegally rather than as a medical institution. The rhetoric is urgent: these reviews implore that the center be shut down to prevent harm, with one commenter praying for action soon. The overall tone in these posts emphasizes a fear for residents' safety and a belief that the facility does not meet basic standards.
Other accounts paint a picture of an environment that feels dirty and poorly maintained. A reviewer describes the place as absolutely disgusting, with floors that are sticky and smells of feces in the air, a scene that leads them to urge that the facility be shut down. The consistency of themes across these accounts is not just cleanliness, but a broader concern for neglect and safety: reports of dehydration due to nurses and CNAs not providing adequate hydration, not changing patients' briefs due to staffing shortages, and pressures to clock out for lunch instead of ensuring ongoing patient care. Some reviews claim patients aren't being showered or attended to, and that management has not kept the building up to date, which fuels a belief that harmful outcomes could occur if the situation isn't addressed.
A number of stories highlight systemic issues around staffing and accountability. One account describes a pregnant healthcare worker who faced aggression from a patient and reported a supervisor who told her not to take things personally, a response that the writer found unacceptable given the risk to staff and the lack of proper documentation for the patient's behavior. The reviewer, who has more than a decade of healthcare experience, expresses deep concern that staff are being asked to manage dangerous situations without adequate support or proper reporting, concluding with the strong assertion that the facility should be shut down. This thread underscores what the reviewer sees as a culture of understaffing, insufficient protection for both patients and staff, and a reactive rather than proactive approach to safety.
Despite the critics, there are notable positive notes that emphasize kindness, patient, and individualized care. A reviewer expresses heartfelt appreciation for the nursing staff who cared for a brother with cancer, acknowledging that the patient could be difficult but that the staff remained patient and made sure he had everything he needed. Another glowing testimonial comes from a family member who moved a loved one to the facility from the Los Angeles area and was struck by the care and personal attention given to both him and his father. This reviewer describes the staff as friendly and positive, expressing strong confidence that Millbrae Care Center was the right fit and recommending the facility for others seeking quality care for their loved ones. A separate voice echoes this warmth, thanking the staff who supported a mother in December 2022, noting that the facility helped her mother feel accepted, loved, and well cared for at a high level, even as SNFs generally carry a difficult reputation.
The final layer to these narratives is a recurrent admonition that echoes across multiple reviews: do not place a loved one here. Several statements summarize the sentiment with strong undertones of warning, arguing that nurses do not care, patients are neglected, and staff are stretched too thin to provide humane, attentive care. This chorus emphasizes fears of unsafe practices, the risk of harm from dehydration and neglect, and the potential for staff to be overwhelmed by chronic understaffing. The collectors of these reviews consistently urge prospective families to look for other options, believing that better facilities exist and that the lives of residents could be endangered by staying at Millbrae Care Center.
Taken together, the reviews reveal a complex and divided reality. On one hand, there are sincere testimonies of effective rehabilitation, compassionate bedside care, and meaningful relationships with particular nurses who go above and beyond. On the other hand, a large and persistent set of reviews raises serious concerns about safety, cleanliness, staffing, and administrative response, painting a picture of a facility that struggles to meet basic standards and protect its residents. The contrast suggests that experiences at Millbrae Care Center are highly individual and may depend heavily on specific staff, shifts, and how well the facility's operations are managed at any given time. For families weighing options, these firsthand accounts underscore the importance of visiting, asking pointed questions about safety protocols, staffing ratios, and daily routines, and seeking out consistent, ongoing communication with the care team before making a decision.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (1 miles away) Metropolitan Oakland International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Millbrae Skilled Care is a premier assisted living community located in Millbrae, CA. Our community offers a wide range of amenities to ensure that our residents feel comfortable and well-cared for.
Our residents can take advantage of our on-site beauty salon, where they can get pampered and enjoy some self-care. We also provide cable or satellite TV in each resident's room, so they can stay entertained and connected to the outside world.
Transportation is never an issue at Millbrae Skilled Care. We offer community-operated transportation and transportation arrangement services, ensuring that our residents can easily access doctors' appointments, nearby cafes, restaurants, pharmacies, parks, and more.
Our community boasts numerous spaces designed for relaxation and leisure activities. Residents can spend their time in our gaming room, small library, or outdoor garden space. For those who enjoy staying active, we have a fitness room and wellness center available for use.
At Millbrae Skilled Care, we provide exceptional care services tailored to meet the unique needs of each resident. Our staff is available 24/7 for assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents take their prescribed medications correctly.
We understand the importance of maintaining a healthy diet, which is why we offer meal preparation and service according to special dietary restrictions such as diabetes diets. Our dining experience resembles that of a restaurant-style setting.
In addition to providing physical care services, we also prioritize mental wellness through our mental wellness program. This program focuses on promoting emotional well-being among our residents.
Engaging and vibrant activities are an integral part of life at Millbrae Skilled Care. Our concierge services are available to assist residents in planning day trips or participating in resident-run activities scheduled daily.
Visit us at Millbrae Skilled Care where you will find comfort, convenience, and a caring community.
Millbrae Skilled Care is located at 33 Mateo Avenue, Millbrae, CA 94030 in San Mateo County, California
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