Millbrae Assisted Living Center in Millbrae, CA

1001 Hemlock Avenue, Millbrae, CA 94030

For more information about senior living options: (844) 490-3973

2.6 from 19 reviews
5 stars
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Assisted Living

Overall Review of Millbrae Assisted Living Center

Pros

  • pro The staff were very helpful in assisting his walking recovery through daily physical therapy.
  • pro His stay was pleasant and supportive given his serious injury.
  • pro Monica Rani is intelligent, humble, and caring, and goes out of her way to fulfill patients' requests.
  • pro The nursing staff provided patient, thorough care and ensured he had everything he needed.
  • pro The staff cared for her mother at a high level, with warmth and compassion.
  • pro The facility provides individualized care and attention, with friendly and positive staff.

Cons

  • pro The facility is one of the worst care facilities in the state, maybe in the world.
  • pro It is absolutely disgusting, with sticky floors and a smell like poop.
  • pro The nurses and CNAs don't care for patients and neglect them.
  • pro CNAs do not pass water to patients, causing dehydration and failing to change briefs due to staff shortages.
  • pro The staff are overworked, lack breaks, and patients are unattended.
  • pro The building is not kept up to date and the facility is overall gross.
  • pro There are persistent signs of neglect and unattended patients, raising safety concerns.
  • pro The place should be shut down immediately.
  • pro The nurses are awful and don't care about the patients.
  • pro People are advised not to place loved ones there, as the facility is severely neglected.

Review

Millbrae Assisted Living Center is best suited for families seeking short-term rehabilitation where daily physical therapy can drive tangible gains and where an advocate can monitor care closely. The strongest value appears in rehab-focused stays, with the potential for meaningful improvement when therapy teams are engaged and responsive. For residents needing steady, long-term daily care, a consistently clean environment, and predictable supervision, this community is fragile and risky as a long-term home.

Careful consideration is warranted for anyone prioritizing safety and reliability. Across numerous accounts, concerns about understaffing, inconsistent supervision, and neglect emerged as critical risks. Reviewers describe dirty conditions, dehydration episodes, and missed care tasks, with repeated appeals for external oversight. Even where praise exists for individual clinicians, the recurring themes point to systemic gaps that can jeopardize a resident's basic needs. This is not a place to test tolerance for lapses in care on a long-term basis.

On the upside, concrete care pockets can support meaningful progress. One account highlights daily physical therapy contributing to regained ability to walk after a serious injury, underscoring rehab potential when therapy teams stay engaged. A few CNAs and nurses stand out for genuine attentiveness, and a named nurse, Monica Rani, is repeatedly praised for going beyond routine duties to fulfill patient needs. Hospice-appropriate care in at least one case also demonstrates capacity for compassionate support when circumstances require it.

Yet the cons carry substantial weight that must be balanced against any rehab benefits. Understaffing translates into delayed responses, missed hygiene tasks, and insufficient monitoring. Complaints span unsafe bed setups to dehydration and inconsistent attention during shifts, with some reviews alleging a culture that tolerates neglect. Management receive blame for not prioritizing timely maintenance or adequate staffing, which compounds risk for residents who depend on continuous supervision and reliable routines.

When rehab effectiveness is the strongest pro, it can offset some concerns for a highly involved family, provided that a dedicated care partner remains close to the resident and the facility can guarantee consistent PT access. However, the negative patterns - staff fatigue, uneven care quality, cleanliness issues, and safety lapses - make the overall value proposition fragile for most long-term residents. The experiences are highly polarized: excellent therapy and caring moments can coexist with troubling daily-care gaps, producing expectations that are hard to harmonize.

For families weighing options, disciplined due diligence is essential. Schedule a face-to-face tour, observe a shift, and request candid conversations with rehabilitation staff, nursing leadership, and the administrator. Probe staffing ratios, turnover, and how care orders - especially nutrition and hydration - are followed. Review recent state inspections and any corrective actions, and verify that bed safety features are in place. If assurances on staffing, cleanliness, and consistent daily care cannot be solid, seek alternatives with steadier staffing and higher care standards to avoid unnecessary risk to a loved one.

Features

Housing

  • 48 resident community capacity 48 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • San Francisco International (1 miles away) San Francisco International (1 miles away)
  • Metropolitan Oakland International (12 miles away) Metropolitan Oakland International (12 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Millbrae Assisted Living Center in Millbrae, CA is a welcoming and comfortable community where seniors can enjoy a vibrant and fulfilling lifestyle. Conveniently located near cafes, parks, pharmacies, physicians, restaurants, transportation options, and hospitals, residents have easy access to the services they need and the activities they love.

Our center offers a range of amenities designed to make life enjoyable and convenient. Residents can relax in our well-maintained outdoor spaces or explore our small library for some quiet time. They can stay connected with friends and family through Wi-Fi/high-speed internet or enjoy their favorite shows with cable or satellite TV. Our restaurant-style dining room provides delicious meals that cater to special dietary restrictions.

We understand that each resident has unique care needs. That's why we offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our trained staff also provide medication management to ensure that residents receive their prescribed medications on time. Additionally, we have a mental wellness program in place to support the emotional well-being of our residents.

At Millbrae Assisted Living Center, we believe in encouraging an active lifestyle. Residents can participate in scheduled daily activities organized by our staff or take part in resident-run activities that promote social interaction and engagement.

Whether it's exploring the nearby cafes and parks or taking advantage of the many amenities within our community, residents at Millbrae Assisted Living Center can enjoy a fulfilling life with compassionate care and support.

Nearby Places of Interest

Hospitals

  • A & C Convalescent Hospital (0 miles)
  • Mills-Peninsula Health Services (1 miles)
  • Mills-Peninsula Radiology (4.6 miles)
  • San Mateo Medical Center (7.3 miles)

Pharmacies

  • Walgreens (0.2 miles)
  • Walgreens (0.7 miles)
  • CVS Pharmacy (0.8 miles)
  • Walgreens (1.4 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (2.3 miles)
  • Walgreens (3.1 miles)

Transportation

  • Millbrae Caltrain Station (0.5 miles)
  • International Terminal A (0.6 miles)
  • SFO AirTrain Station - International Terminal A (0.7 miles)
  • Air France-KLM Lounge (0.7 miles)
  • SFO AirTrain Station - Garage G & BART (0.7 miles)
  • International Terminal (0.7 miles)
  • San Francisco International Airport BART Station (0.7 miles)

Restaurants

  • In-N-Out Burger (0.7 miles)
  • Mustards (0.8 miles)
  • Yankee Pier (0.9 miles)
  • Lark Creek Grill (1 miles)
  • New England Lobster Market & Eatery (1 miles)
  • McDonald's (4.2 miles)
  • Taco Bell (6.1 miles)

Cafes

  • San Francisco Giants Clubhouse (1.1 miles)
  • Starbucks (6.8 miles)

Parks

  • Washington Park (3.2 miles)
  • Coyote Point County Park (3.9 miles)
  • Central Park (5 miles)
  • Laurelwood Park (6.7 miles)
  • Leo J Ryan Memorial Park (7.4 miles)
  • Holly Park (9.2 miles)
  • Marlin Park (9.5 miles)

Physicians

  • California Skin Institute (4.3 miles)
  • Bundy Opticians (4.7 miles)
  • Urology: San Carlos Center: Palo Alto Medical Foundation (9.7 miles)
  • Coastside Clinic (10 miles)

Theaters

  • Cinepolis San Mateo (6.9 miles)
  • Regal Stonestown Galleria Screenx, 4Dx, & RPX (9.6 miles)

Places of Worship

  • Church of the Epiphany (7.9 miles)

Frequently Asked Questions

Where is Millbrae Assisted Living Center?

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Related Resources

  • does medicaid pay for assisted livingUnderstanding Medicaid Coverage for Assisted Living: A Comprehensive Guide

    The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.

  • does medicaid pay for assisted livingHow and When Medicaid May Cover Assisted Living Costs

    Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.

  • assisted living waiver programA Detailed Exploration of Assisted Living Medicaid Waivers Across the United States

    Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.