1001 Hemlock Avenue, Millbrae, CA 94030
For more information about senior living options: (844) 490-3973
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The staff were very helpful with care and daily physical therapy, enabling walking again. The stay was pleasant and helpful given the serious injury. Monica Rani is intelligent, humble, and caring, going out of her way to fulfill patient requests. The nursing staff were patient and ensured the patient had everything they needed. The staff accepted, loved, and cared for the mom at a high level. The staff are friendly and positive, providing individualized attention and good care. The facility comes highly recommended for good care for a loved one.
The facility is described as one of the worst care facilities in the state, maybe in the world. They don't have bars on the beds to keep patients safe. They don't provide proper diets per doctors' orders. It's pathetic and illegal, and should be shut down immediately before someone loses their life. The place is absolutely disgusting, with sticky floors and a poop-like odor. This place should be shut down; the nurses and CNAs don't care and patients are severely neglected. CNAs are not passing water to patients, resulting in dehydration due to understaffing. Staff are asked to clock out for lunch during patient care and clock in later, compromising care. The state of California should triple-check the facility due to neglect, overworking staff without breaks, and unattended patients.The collection of reviews about Millbrae Care Center presents a highly mixed and emotionally charged portrait. On one end, a patient named Paul credits the staff with making daily physical therapy possible and enabling him to walk again, calling his stay pleasant and noting that the care and assistance helped him recover from a serious injury. Another reviewer praises a specific nurse, Monica Rani, as intelligent, humble, and genuinely caring, repeatedly going above and beyond to fulfill requests and provide support. A family member expresses gratitude for the care their brother received during a difficult cancer battle, and another reviewer recounts a positive experience with a mother who, despite being in a long stay, was accepted, loved, and cared for at a high level, with hospice care moving forward in a compassionate atmosphere. A reviewer who transferred their father from Los Angeles also highlights friendliness, positive attitude, and a belief that the facility was a good fit for their loved one. Taken together, these voices illustrate that when things click - responsive nursing, attentive aides, and supportive therapists - the facility can deliver meaningful, life-affirming care and rehab that families appreciate deeply.
By contrast, a sizeable number of reviews are scathing and urgent in tone, painting a picture of systemic problems that jeopardize patient safety and dignity. Several reviewers describe Millbrae Care Center as among the worst facilities, with explicit claims of neglect and unsafe conditions. Allegations run from everyday neglect to potential illegalities: lacking bed rails to keep patients safe, not adhering to doctors' dietary orders, and environmental cleanliness issues described as disgusting. One reviewer recalls floors that are sticky and a facility that "smells like poop," while others insist that patients are not being bathed or properly cared for. The recurrent theme across these accounts is that the facility is chronically understaffed, leading to overwhelmed nurses and CNAs who cannot keep up with basic patient needs, including fluids, hygiene, and timely care.
The most alarming complaints center on safety, hygiene, and basic patient rights. Reviewers allege dehydration due to water being withheld or not provided consistently, not changing briefs, and not passing water to patients - circumstances that can rapidly become dangerous, especially for frail residents and those with medical conditions requiring careful monitoring. There are persistent claims about the lack of routine showers, unattended patients, and rooms that feel unclean. Several reviewers condemn the leadership and management for failing to address these issues, noting that staff are overworked and unable to take proper breaks - some even recount being pressured to clock out for lunch while still caring for residents. The sense of neglect extends beyond individual incidents to questions about overall governance, maintenance, and the facility's ability to meet basic standards of care.
The stress and tension described by staff add another troubling layer. One account details a pregnancy at work where the supervisor advised the reviewer not to take things personally and even suggested finding a different job if they couldn't cope with the situation. This vignette highlights deeper concerns about workplace safety, respect, and the willingness to document problematic behavior or patient interactions. Several reviewers argue that the environment is not just under-resourced but also unsupportive, with management seemingly unresponsive to complaints about patient harm or unsafe conditions. The repeated calls for state intervention - "the state of California needs to triple check this place," "this should be shut down," and "it needs to be shut down immediately before someone loses their life" - underscore the perceived seriousness of the alleged lapses and their fear of potential fatalities.
Beyond the rhetoric of shutdowns and inspections, several reviews point to inconsistent care experiences within the same facility. The dichotomy between highly praised interactions with individual caregivers and widespread reports of neglect suggests variability in staffing levels, shift coverage, and possibly departmental culture. The same neighborhood and community concerns recur, with warnings that neglect and overwork could lead to harm, and a plea that oversight be strengthened to protect vulnerable residents. In some narratives, the fear of harm feels immediate enough to overshadow even the most hopeful memories of compassionate caregivers, underscoring how fragile and fragmented perceptions of quality can be in long-term care settings.
In the middle ground of these testimonies lies a broader message about expectations and reality in long-term care. For families weighing options, Millbrae Care Center appears to offer two starkly different experiences: moments of genuine kindness, professional rehabilitation, and patient-centered attention, contrasted with days of frantic staff shortages, cleanliness concerns, and safety risks. The positive episodes - successful rehab, compassionate nurses, and moments of true partnership with families - are compelling reminders of what good care can look like. Yet the negative episodes are equally compelling for their urgency and scale, painting a picture of a facility that may be struggling to maintain standards under pressure.
Ultimately, these reviews invite a careful and comprehensive consideration of care quality, staffing, and governance at Millbrae Care Center. For some residents and families, the facility represents a hopeful path toward recovery, dignity, and supportive end-of-life care. For others, it signals a potential danger zone where safety lapses, neglect, and understaffing threaten well-being and trust. The breadth of experiences - ranging from heartfelt gratitude to urgent warnings - suggests that improvements in staffing stability, adherence to medical orders, hygiene, patient safety measures, and transparent, responsive management could be pivotal. Families facing decisions about this facility may wish to seek up-to-date inspections, review current staffing levels, and directly observe care practices to determine whether the environment aligns with their loved one's needs and values.
48 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (1 miles away) Metropolitan Oakland International (12 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Millbrae Assisted Living Center in Millbrae, CA is a welcoming and comfortable community where seniors can enjoy a vibrant and fulfilling lifestyle. Conveniently located near cafes, parks, pharmacies, physicians, restaurants, transportation options, and hospitals, residents have easy access to the services they need and the activities they love.
Our center offers a range of amenities designed to make life enjoyable and convenient. Residents can relax in our well-maintained outdoor spaces or explore our small library for some quiet time. They can stay connected with friends and family through Wi-Fi/high-speed internet or enjoy their favorite shows with cable or satellite TV. Our restaurant-style dining room provides delicious meals that cater to special dietary restrictions.
We understand that each resident has unique care needs. That's why we offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our trained staff also provide medication management to ensure that residents receive their prescribed medications on time. Additionally, we have a mental wellness program in place to support the emotional well-being of our residents.
At Millbrae Assisted Living Center, we believe in encouraging an active lifestyle. Residents can participate in scheduled daily activities organized by our staff or take part in resident-run activities that promote social interaction and engagement.
Whether it's exploring the nearby cafes and parks or taking advantage of the many amenities within our community, residents at Millbrae Assisted Living Center can enjoy a fulfilling life with compassionate care and support.
Millbrae Assisted Living Center is located at 1001 Hemlock Avenue, Millbrae, CA 94030 in San Mateo County, California
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
