Parkway Hills Nursing & Rehabilitation

Pros

• Many families appreciate the friendly and compassionate staff at Parkway Hills, highlighting their attentiveness to patients' needs.
• Reviewers commend the efficient and caring Discharge Planner, who helps facilitate smooth transitions for patients.
• Parkway Hills is noted for providing decent meals most of the time, contributing to a positive dining experience for residents.
• The facility's home-like atmosphere is praised, making it feel more comfortable compared to larger institutional settings.
• Patients benefit from a dedicated on-site physical rehab program, helping them rebuild strength and regain confidence under attentive supervision.
• The long-tenured staff members are seen as a positive sign of stability and quality care within the facility.
• Overall satisfaction with the rehabilitation services and support leads to strong recommendations from families considering care options for loved ones.

Cons

• The evening staff were unresponsive to calls and spent too much time chatting instead of attending to patients.
• A CNA and nurse were disrespectful and mean when addressing a patient's issue with their colostomy bag.
• The facility ran out of necessary supplies, causing distress for a patient who needed immediate assistance.
• The food provided did not accommodate specific dietary restrictions, despite prior knowledge of the patient's needs.
• One reviewer expressed that some staff members treated older patients poorly and suggested the facility should be closed due to this behavior.
• There were frustrations around communication, as the lack of bedside phone lines hindered contact between family members and patients.
• Staff sometimes forgot small requests, leading to delays in receiving basic items like coffee or cleaning supplies.

Review

The reviews of Parkway Hills provide a multifaceted perspective on the quality of care and overall patient experience at this skilled nursing and rehabilitation facility in San Diego. While many express satisfaction and gratitude for the attentive staff, others have voiced serious concerns about specific incidents that marred their experiences. This juxtaposition of viewpoints offers an opportunity to examine the strengths and weaknesses of the facility more closely.

One reviewer recounts a personal experience of hospitalization that turned sour during a particularly difficult night following a colostomy procedure. Initially pleased with the level of care provided, their satisfaction diminished dramatically due to an unfortunate encounter with evening staff members, whom they described as inattentive and dismissive. The reviewer detailed an incident where they struggled with their colostomy bag; instead of receiving compassionate assistance, they felt belittled by both a Certified Nursing Assistant (CNA) and a nurse who did not adequately address their needs. Adding insult to injury, this staff duo left the patient in discomfort rather than providing a proper changeover, resulting in tears rather than relief. The interaction sparked deep frustration over perceived neglect and insensitivity from certain team members—a lament echoed by other visitors who feel that some staff may lack the necessary compassion when dealing with vulnerable populations.

Conversely, positive testimonials highlight the nurturing environment fostered by Parkway Hills’ staff. Another reviewer praised the facility for its supportive atmosphere during their mother's rehabilitation process. They commended the caring nature of both frontline workers and administrative personnel—specifically citing the efficiency and empathy displayed by discharge planners while navigating complex healthcare logistics. They noted that despite occasional frustrations related to communication—which stemmed from inadequate phone access for residents—the overall commitment to patient care remained evident throughout their stay.

Another consistent takeaway across various reviews is Parkway Hill's reputation as an outstanding choice within San Diego’s eldercare landscape. Many patients found it encompassed all essential services without needing lavish amenities or intricate décor—essentially emphasizing that high-quality care transcends physical appearances. A visitor elaborated on conversations with long-tenured senior staff members who had cultivated rich relationships built on trust; knowing that many worked there for 10-20 years was seen as indicative of stability within care practices.

The facility's internal operations received commendation as well: reviewers appreciated having access to on-site rehabilitation services tailored specifically for recovery needs like strength rebuilding—a crucial factor taken into consideration when selecting such facilities for loved ones facing rehabilitative hurdles after surgery or illness. As another writer highlighted after three weeks at Parkway Hills, patients are given ample support through structured programs led by dedicated professionals focusing on regaining independence through rigorously monitored physical therapy sessions.

However, despite an overwhelmingly positive sentiment toward most aspects of care provided at Parkway Hills, critiques do emerge regarding momentary lapses in service due to overwhelming demands placed upon nursing staff during busy periods—a familiar grievance among healthcare facilities nationwide. While one reviewer pointed out discontinuities like delayed coffee requests or nebulizer cleaning schedules seemed minor relative to more significant issues observed elsewhere, these instances still drew attention towards operational challenges faced amid high-volume environments.

In sum, Parkway Hills stands out as one of San Diego's most recommended skilled nursing facilities based on collective feedback from family members and former patients alike! Testimonials paint them favorably against competitors—highlighting commitment towards individualized attention delivered by seasoned professionals trying tirelessly to ensure dignity remains intact throughout any recovery journey experienced therein! Nonetheless further improvements are necessary — including addressing staffing ratios adequately—to mitigate concerns associated with inconsistent responsiveness highlighted alongside acclaim earned over time through unwavering dedication exhibited day-to-day! Such continued conscientious efforts contribute positively towards enhancing overall satisfaction experienced by families expecting quality healthcare alongside compassion shown in even smallest interactions made daily whilst delivering critical interventions required by patients seeking holistic wellness ultimately through each transition faced post-surgery/rehabilitation moments encountered along way till full functionality regained!

Restaurants

• McDonald's (0.2 miles)
• Jack In The Box (1.2 miles)
• BJ's Restaurant & Brewhouse (1.2 miles)
• Brigantine Seafood Restaurants (2 miles)
• In-N-Out Burger (2.3 miles)
• Jack In The Box (2.4 miles)
• Black Bear Diner El Cajon (3.9 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Sharp Grossmont Hospital Pharmacy (1.4 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)

Transportation

• Grossmont Transit Center (1.2 miles)
• Montgomery Field Airport (MYF) (6.9 miles)

Cafes

• Starbucks (1.5 miles)
• The Simple Coffee House (2.1 miles)
• Starbucks (4.3 miles)
• Starbucks (4.4 miles)
• Communal Coffee (6.6 miles)
• The Coffee Bean and Tea Leaf (6.9 miles)
• Kung Fu Tea (7.6 miles)

Hospitals

• Sharp Grossmont Hospital Brier Patch (1.6 miles)
• Kaiser Permanente San Diego Medical Center/Kaiser Foundation Hospital (4 miles)
• Stanford Court Nursing (4.8 miles)
• Sharp Soc (6.3 miles)
• Rady Children's Hospital (7.2 miles)
• Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (7.3 miles)
• Sharp Memorial Hospital (7.5 miles)

Parks

• Mount Helix Park (2.8 miles)
• Town Center Community Park (5.9 miles)
• Shadow Hill Park (6.3 miles)
• Civita Park (7 miles)
• Cal's Point (7.2 miles)
• Balboa Park (7.6 miles)

Places of Worship

• El Camino Grace Church (3.7 miles)
• Foothills Christian Church (4.8 miles)
• Skyline Church (5 miles)

Physicians

• Kaiser Permanente Vandever Medical Offices (4.1 miles)
• Fereshteh Jahanpanah Medical Clinic (4.4 miles)
• Dr Dominguez And Dr Ancona-Young Office (4.9 miles)
• Elahe Toulouie, MD (6.1 miles)
• Kaiser Permanente Viewridge Medical Offices 2 (6.5 miles)
• Pushpanjalie Wijeratne, MD (6.6 miles)
• Sharp Rees-Stealy San Diego Radiology (7.5 miles)

Theaters

• AMC Mission Valley 2 (6.9 miles)