Arbor Hills Nursing Center

Pros

• The staff at Arbor Hills provide loving care and support to both patients and their families.
• Many employees, such as Charlene, Ken, and Marisol, are recognized for their kindness and dedication to patient care.
• The occupational therapy team is praised for their encouragement and patience, significantly assisting recovery.
• The facility accommodates various dietary needs, ensuring patients receive satisfactory meals.
• Families feel fortunate to have loved ones cared for at Arbor Hills due to the outstanding treatment received.
• Personal connections between staff and residents contribute to a warm atmosphere that makes families comfortable referring others to the facility.
• The presence of a family council allows for community support and improvement in resident care quality.

Cons

• The staff does not consistently perform their job duties and shows a lack of care for patients.
• Communication with family members is poor, resulting in frustration when trying to contact loved ones.
• Many reviews mention dissatisfaction with the quality of care provided, including inadequate pain management and lack of attention to basic needs.
• The facility appears outdated and in need of maintenance, contributing to a negative atmosphere.
• Administration is perceived as unhelpful and primarily focused on financial gain rather than patient care.
• Several patients experienced significant declines in health during their stay without proper monitoring or intervention from staff.
• The quality of food provided was criticized, with some residents losing weight due to lack of appetite or proper nutrition.
• Families reported that residents were often left unattended and had limited engagement unless family members frequently visited.

Review

Arbor Hills Nursing and Rehabilitation Center has garnered a variety of reviews reflecting the diverse experiences of families and patients who have been associated with the facility. Many families express deep gratitude for the compassionate care their loved ones received, highlighting staff members such as Charlene, Ken, Marisol, Diane, Dr. Wang, Pat, Iris, Berlinda, Wendy, Cosette, Palo, Jun, Cynthia, and Veronica. These individuals are recognized not just for their professional skills but also for their personal touch in caregiving. Families appreciate how these employees treated patients like family members and provided encouragement during rehabilitation processes.

However, despite the praise from some families regarding individual staff members' kindness and professionalism, there are concerning reports about systemic issues within the facility. Several reviews point out that while some staff members are dedicated and caring, others appear to lack proper training or consistency in their duties. A recurring theme involves inadequate communication and follow-through on patient needs; specific instances highlight delays in fulfilling basic requests such as providing water to recently admitted patients who require immediate care.

The facility's management is another area of contention among reviewers. Concerns about administrative inefficiency frequently surface; some families feel overwhelmed by the need to navigate financial matters without adequate support from the billing office. This has led to frustration about insurance transactions that could have been managed more effectively by facility staff. The communication breakdown between administration and family members often exacerbates an already stressful situation when trying to secure quality care for loved ones.

Additionally, physical conditions at Arbor Hills have also been criticized as outdated and unwelcoming. Descriptions of a worn-down environment suggest that improvements are necessary to ensure both comfort and safety for residents in this rehabilitation setting. One reviewer specifically noted an unpleasant smell within the facility which added to overall dissatisfaction with their experience there.

It’s imperative to note that negative experiences at Arbor Hills can significantly impact patient outcomes—several reviewers describe instances where patients did not receive timely medical attention or experienced lapses in routine care that affected their recovery process. For example, one review highlighted a lack of pain management following surgery for an orthopedic injury which culminated in unnecessary suffering for a patient already facing challenges due to recovery.

In stark contrast with testimonials praising the supportive nature of specific caregivers at Arbor Hills stands accounts from families expressing anger over negligent practices that put vulnerable individuals at risk—especially those recovering from serious illnesses or surgeries needing precise attention tailored to their unique needs. Some voices beg other potential residents’ families not to place loved ones under Arbor Hill’s roof out of fear that neglectful attitudes surrounding patient advocacy would compromise their health outside the admittance protocols described herein.

Ultimately, reviews surrounding Arbor Hills Nursing Center present a complicated picture characterized by dedicated moments clashing against frustrating institutional shortcomings—ranging from staffing inconsistencies to administrative hurdles—leaving many family members grappling with decisions about long-term placements while yearning for improved conditions so crucial for rehabilitative environments aimed explicitly at recovery rather than mere survival amidst competing healthcare narratives today.

This part of La Mesa, California offers convenient access to a variety of amenities such as restaurants, pharmacies, transportation options, cafes, hospitals, parks, places of worship, physicians, and a theater. The area is well-equipped with multiple dining options including fast food chains like McDonald's and In-N-Out Burger, as well as sit-down establishments like BJ's Restaurant & Brewhouse. Residents have easy access to healthcare services with several CVS Pharmacies and hospitals nearby. Public transportation is also easily accessible with the Grossmont Transit Center located just 1.1 miles away. Additionally, there are several parks for outdoor recreation and relaxation nearby. Overall, this area provides a range of services and facilities that would cater well to seniors looking for convenience and accessibility in their daily lives.

Restaurants

• McDonald's (0.2 miles)
• Jack In The Box (1.1 miles)
• BJ's Restaurant & Brewhouse (1.1 miles)
• Brigantine Seafood Restaurants (1.9 miles)
• In-N-Out Burger (2.3 miles)
• Jack In The Box (2.4 miles)
• Black Bear Diner El Cajon (3.8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Sharp Grossmont Hospital Pharmacy (1.3 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.3 miles)

Transportation

• Grossmont Transit Center (1.1 miles)
• Montgomery Field Airport (MYF) (7 miles)

Cafes

• Starbucks (1.5 miles)
• The Simple Coffee House (2.1 miles)
• Starbucks (4.2 miles)
• Starbucks (4.4 miles)
• Communal Coffee (6.7 miles)
• The Coffee Bean and Tea Leaf (7 miles)
• Kung Fu Tea (7.6 miles)

Hospitals

• Sharp Grossmont Hospital Brier Patch (1.5 miles)
• Kaiser Permanente San Diego Medical Center/Kaiser Foundation Hospital (4 miles)
• Stanford Court Nursing (4.8 miles)
• Sharp Soc (6.4 miles)
• Rady Children's Hospital (7.3 miles)
• Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (7.4 miles)
• Sharp Memorial Hospital (7.5 miles)

Parks

• Mount Helix Park (2.7 miles)
• Town Center Community Park (5.9 miles)
• Shadow Hill Park (6.3 miles)
• Civita Park (7 miles)
• Cal's Point (7.3 miles)
• Balboa Park (7.7 miles)

Places of Worship

• El Camino Grace Church (3.7 miles)
• Foothills Christian Church (4.7 miles)
• Skyline Church (4.9 miles)

Physicians

• Kaiser Permanente Vandever Medical Offices (4.2 miles)
• Fereshteh Jahanpanah Medical Clinic (4.3 miles)
• Dr Dominguez And Dr Ancona-Young Office (4.9 miles)
• Elahe Toulouie, MD (6.1 miles)
• Pushpanjalie Wijeratne, MD (6.5 miles)
• Kaiser Permanente Viewridge Medical Offices 2 (6.6 miles)
• Sharp Rees-Stealy San Diego Radiology (7.6 miles)

Theaters

• AMC Mission Valley 2 (7 miles)