Plateau Village Memory Care

Pros

• The staff at Plateau Village Memory Care is described as wonderful, friendly, and very helpful, creating a positive atmosphere for residents and visitors alike.
• The community's smaller scale compared to larger facilities allows for more hands-on care and attention to each resident, which is appreciated by families.
• The facility features a clean environment with pleasant outdoor surroundings and a small garden area that residents can enjoy.
• Many reviewers highlighted the individualized care that caregivers provide, demonstrating love and attentiveness to each resident's needs.
• Activities offered at Plateau Village are well-received, with specific praise for the activity director who is described as amazing and dedicated.
• Residents seem happy and engaged during visits, indicating a positive community dynamic within the facility.
• One reviewer noted that the pricing of Plateau Village was competitive compared to other facilities, providing good value for the services offered.

Cons

• The facility lost all of the resident's clothing, including clearly marked items, and could not explain where they went.
• The management was hard to contact after the paperwork was signed, leaving families feeling unsupported.
• Medications were not administered properly, leading to residents having excess pills upon leaving.
• The food quality was poor, often resembling fast food with high levels of salt and sugar.
• Upper management lacked control and decision-making ability, resulting in delays for necessary maintenance and care.
• There was insufficient staffing to meet the needs of residents adequately.
• Important protocols, such as performing a physical upon admission, were ignored.
• The communication from staff regarding resident care was often lacking, requiring family members to hunt for information.
• The community did not fulfill its contractual obligations regarding care services promised for residents.
• The initial kindness from staff dwindled once residents were moved in, leading to feelings of disillusionment among families.

Review

Plateau Village Memory Care offers a range of experiences based on the reviews from families who have had loved ones reside there. Many visitors noted a warm and inviting atmosphere during their initial tours. Families appreciated the smaller scale of the community compared to larger facilities, which allows for more personalized care and interactions with staff. Several reviewers highlighted that the staff members were friendly, attentive, and genuinely caring towards residents, bringing out their personalities through activities and personal interactions. The facility itself was clean but showed signs of being somewhat old-fashioned, showcasing a quaint charm that some families preferred over more corporate environments.

However, despite the positive aspects related to staff interactions and initial impressions, several serious concerns arose regarding care quality and operations at Plateau Village Memory Care. One major issue reported was related to the management's communication with families after admission. Reviewers expressed frustration in trying to reach management or receive timely updates about their loved ones’ wellbeing; they felt they were often met with vague responses or had to chase down information from busy floor staff. This lack of transparency contributed significantly to feelings of dissatisfaction among family members who expected more consistent communication about their loved ones’ daily lives.

A recurring theme within the reviews was the significant understaffing problem at Plateau Village. Families reported that because there weren't enough caregivers on duty, essential services like showering, medication administration, and changing clothes sometimes went unfulfilled. One reviewer mentioned that their loved one returned home with many more pills than necessary due to improper medication management during her stay. The situation became frustrating for families seeking assurance that basic protocols would be followed consistently as promised.

Moreover, multiple reviewers raised concerns about how medications were managed through Ron’s Pharmacy; specifically, there was confusion regarding requirements for doctor's notes that hindered timely access to necessary treatments for new residents. This kind of information mishap could create disorientation for both patients and family members alike during an already stressful transition into memory care living.

Clothing loss was another point of contention described by family members who claimed their loved ones arrived at Plateau Village with clearly marked clothing only to leave with very little remaining due to mismanagement by facility staff. Such lapses in organization led some families feeling quite frustrated because items like sheets and clothing are integral aspects of maintaining comfort in a new environment—especially important in memory care settings where familiarity can offer solace amid uncertainty.

Food quality also garnered mixed feedback from families; while some noted that meals offered were comparable in price points to other facilities toured—considered good bang for your buck—the actual nutrition content left much desired. Complaints included descriptions of fast food-like offerings which often lacked variety or healthy options—a point underscored by comments on high levels of salt and sugar present in meals served regularly.

In summary, while Plateau Village Memory Care showcases strong interpersonal relationships between residents and attentive staff capable of fostering goodwill among community members, it faces challenges associated with inadequate staffing levels leading toward operational shortfalls in crucial areas such as communication consistency regarding resident care routines or procedures post-admission processes—significantly detracting from an otherwise promising reputation as a welcoming memory care facility. Families recommend potential residents do thorough research before committing since expectations vary widely depending upon individual circumstances—and knowing what services will actually be provided versus what’s advertised is vital when choosing appropriate care solutions tailored towards vulnerable populations dealing with cognitive impairments like Alzheimer’s disease or dementia-related conditions across any living arrangement selected.

Located in La Mesa, California, this area offers a variety of conveniences for senior living. With several restaurants nearby such as McDonald's and BJ's Restaurant & Brewhouse, seniors can enjoy a range of dining options. In terms of healthcare, there are pharmacies like CVS and Rite Aid within close proximity, as well as hospitals such as Sharp Grossmont Hospital and Kaiser Permanente San Diego Medical Center for any medical needs. Transportation is easily accessible with the Grossmont Transit Center nearby. Additionally, there are parks like Mount Helix Park and Town Center Community Park for outdoor recreation, cafes like Starbucks for socializing, places of worship for spiritual fulfillment, physicians' offices for medical care, and even a theater - AMC Mission Valley 2 - for entertainment. Overall, this area provides a mix of amenities that cater to the needs and preferences of seniors looking to settle down in a vibrant community.

Restaurants

• McDonald's (0.4 miles)
• Jack In The Box (0.7 miles)
• BJ's Restaurant & Brewhouse (1 miles)
• Brigantine Seafood Restaurants (1.6 miles)
• In-N-Out Burger (2.1 miles)
• Jack In The Box (2.5 miles)
• Black Bear Diner El Cajon (3.8 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Sharp Grossmont Hospital Pharmacy (1.2 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)

Transportation

• Grossmont Transit Center (1.1 miles)
• Montgomery Field Airport (MYF) (7.5 miles)

Hospitals

• Sharp Grossmont Hospital Brier Patch (1.4 miles)
• Kaiser Permanente San Diego Medical Center/Kaiser Foundation Hospital (4.5 miles)
• Stanford Court Nursing (5 miles)
• Sharp Soc (6.9 miles)
• Naval Medical Center San Diego (7.7 miles)
• Rady Children's Hospital (7.8 miles)
• Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (7.8 miles)

Cafes

• Starbucks (1.8 miles)
• The Simple Coffee House (2.7 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)
• Communal Coffee (7 miles)
• Kung Fu Tea (7.4 miles)
• The Coffee Bean and Tea Leaf (7.5 miles)

Parks

• Mount Helix Park (2.3 miles)
• Town Center Community Park (6.1 miles)
• Shadow Hill Park (6.3 miles)
• Civita Park (7.4 miles)
• Cal's Point (7.6 miles)
• Balboa Park (7.9 miles)

Places of Worship

• El Camino Grace Church (3.5 miles)
• Skyline Church (4.4 miles)
• Foothills Christian Church (4.7 miles)
• Corpus Christi Church (7.8 miles)

Physicians

• Fereshteh Jahanpanah Medical Clinic (4.1 miles)
• Kaiser Permanente Vandever Medical Offices (4.7 miles)
• Dr Dominguez And Dr Ancona-Young Office (4.7 miles)
• Elahe Toulouie, MD (6 miles)
• Pushpanjalie Wijeratne, MD (6.4 miles)
• Kaiser Permanente Viewridge Medical Offices 2 (7.1 miles)
• Sharp Rees-Stealy San Diego Radiology (8 miles)

Theaters

• AMC Mission Valley 2 (7.3 miles)