Pleasant Care Riverside in Riverside, CA

Pros

• The doctors and nurses at Riverside Post Acute Care are wonderful.
• Case Manager Ava Tiangco provides excellent care and fulfills her promises.
• The facility is clean and well organized, with friendly and responsive staff.
• The food is good most of the time, and several cooks are highly regarded.
• A nurse named Ron arranged a short video call, which meant a lot to the family.
• The new administrator Brain has turned the place around, improving the overall experience.

Cons

• The facility stinks of urine and is dirty and poorly maintained.
• A nurse ignored a patient and yelled at him to shut up.
• The staff are rude, unprofessional, and fail to follow through on care.
• The center is chaotic with zero organization and complete incompetence.
• The environment is overcrowded, with bugs, and doors left unlocked.
• The food is often cold and hot meals are rarely provided.
• There have been power outages and days without hot water or fresh linens.
• Communication is extremely poor; calls are frequently unanswered and rooms have no phones.
• Belongings and money go missing, and staff do not protect or recover them.
• The reviewer believes the facility should be shut down.

Review

Pleasant Care Riverside is best suited for families seeking an affordable, nearby skilled-nursing option who can be actively involved in oversight and are prepared to advocate for consistent care. The community can function as a practical, short- to moderate-term rehab bridge for a loved one who needs physical therapy and daily nursing support but whose family can visit often, stay in close contact, and push for timely updates. In this frame, the setting can feel acceptable: it offers some rehab capacity, a basic level of daily living support, and a location that makes in-person oversight feasible. Yet without sustained hands-on involvement, outcomes can slip, and the positives are often outpaced by recurring organizational gaps.

Those who may want to consider alternatives include families prioritizing consistent, transparent communication and a uniformly high level of day-to-day reliability. A troubling thread across numerous accounts is difficulty reaching staff, delayed responses to call bells, and inconsistent medication administration. Reports of disorganized operations, rooms that are not adequately maintained, and occasional safety lapses further amplify the sense that dependable oversight cannot be assumed. For residents with complex medical needs, or for those who must be monitored closely for safety or cognitive issues, other facilities with stronger staffing models and stronger communication systems are likely to deliver more dependable care.

The strongest redeeming factors lie in the occasional attentiveness of certain caregivers, the existence of rehabilitative efforts when staffing aligns, and the capacity for family or case-management staff to obtain updates and coordinate care. Several residents praise particular CNAs and therapists who deliver meaningful progress and show genuine care, and a few reviewers describe meals as satisfactory and staff as friendly on good days. Yet these positives are inconsistent and unevenly distributed across shifts, which means that any benefit from the rehabilitation component or from pleasant interactions is often offset by broader, ongoing deficiencies in staffing levels, accountability, and follow-through. In practical terms, the goodwill of a few individuals does not compensate for systemic gaps in operations, communication, and oversight.

Leadership and organizational stability emerge as the decisive variable. One thread of feedback notes a leadership change that temporarily aligned staff with a clearer direction, suggesting improvement is possible when administrators stay engaged and accountable. Conversely, the bulk of experiences point to recurring problems: unanswered phone calls, long hold times, delays in medications or essential care, and reports of patients not receiving timely assistance. These concerns rarely exist in isolation; they compound - affecting morale, triggering family anxiety, and undermining trust in the facility's ability to deliver safe, consistent care. The takeaway is that Pleasant Care Riverside can improve dramatically under steady, proactive management, but the current pattern of inconsistency is a meaningful risk for prospective residents.

For families evaluating Pleasant Care Riverside, a disciplined due-diligence plan is essential. Request the most recent survey results, licensing status, and a current, detailed care plan that outlines rehab goals, medication management protocols, and fall-prevention measures. Observe a shift if possible: how quickly aides respond, how staff coordinate with therapists, and whether the environment feels clean and safe. Inquire about nurse-to-resident ratios, how often medications are administered on schedule, and how concerns are escalated to administration. Speak with the administrator and the case manager to understand a concrete plan for addressing past criticisms and ensuring reliable communication. Verify the facility's complaint history and speak with local oversight or the ombudsman if there are unresolved questions.

In sum, Pleasant Care Riverside offers a financially viable option for rehab-focused care in a reachable Riverside location, but the decision rests on the family's ability to demand and sustain high levels of oversight. For families unwilling or unable to champion daily care, this community is likely to disappoint. If choosing this option, establish a dedicated point of contact, insist on clear daily care expectations, and insist on rapid escalation pathways for any deterioration in care. If red flags persist - unanswered calls, delayed medications, or safety and cleanliness concerns - transition should be pursued promptly. The prudent path emphasizes reliability and accountability over proximity or price alone, with a readiness to seek alternatives if those assurances cannot be maintained.

The area of Riverside, California, that you are considering for senior living offers a variety of amenities and services to meet your needs. There are several pharmacies located within a short distance, making it easy to access medication and healthcare supplies. Nearby hospitals and physicians provide convenient medical care options. In terms of dining options, there are various restaurants and cafes offering a range of cuisines to suit your taste preferences. Places of worship are also available for spiritual fulfillment. Additionally, the area features several parks for outdoor recreation and relaxation. For entertainment, there are theaters nearby where you can enjoy movies in comfortable settings. With transportation options such as the Metrolink station within reach, getting around the area is convenient. Overall, this part of Riverside provides a well-rounded environment for senior living with its accessibility to essential services and recreational opportunities.

Pharmacies

• Rite Aid (2.3 miles)
• Empire Twin Palms (3 miles)
• V 215 (3.8 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.7 miles)
• Central Best Pharmacy (4.7 miles)

Hospitals

• Windsor Cypress Gardens Healthcare (2.8 miles)
• Parkview Community Hospital Medical Center (3.7 miles)
• Riverside Center (4.6 miles)
• Empire Imaging (5.3 miles)
• Molina Medical Center (5.3 miles)
• Kaiser Permanente Fontana Medical Center (7.3 miles)

Physicians

• Jurupa Family Health Center (2.9 miles)
• Renaissance Radiology Medical Group (3.8 miles)
• Jeffrey M Deledonne Dr DDS (4.1 miles)
• Asthma & Allergy Medical Group (4.4 miles)
• Loma Linda University Plastic Surgery Group (4.7 miles)
• Li Doris MD Mission Surgical Clinic (4.8 miles)
• University Pain Consultants (4.8 miles)

Restaurants

• Rodeo Cafe (3.1 miles)
• Wienerschnitzel (3.6 miles)
• Taqueria 2 Potrillos (4.1 miles)
• Yard House (4.2 miles)
• On The Border Mexican Grill & Cantina (4.3 miles)
• TGI Friday's (4.5 miles)
• The Cheesecake Factory (4.5 miles)

Places of Worship

• Riverside Community Church (3.9 miles)
• The Refuge Bible Fellowship (7.5 miles)

Parks

• Vernola Family Park (4 miles)
• Mount Rubidoux (4.8 miles)
• Eastvale Community Park (5.2 miles)
• River Walk Park (6 miles)
• Deer Creek Park (7 miles)
• Andulka Park (7.4 miles)

Cafes

• Wanda's Cafe (4 miles)
• Panera Bread (4.5 miles)
• Dutch Bros Coffee (5.6 miles)
• Starbucks (6 miles)
• Starbucks (8.4 miles)
• Starbucks (8.6 miles)

Theaters

• AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (4.2 miles)
• Regal Riverside Plaza (5 miles)
• Regal Edwards Ontario Palace Screenx, Imax & RPX (8.3 miles)
• AMC DINE-IN Ontario Mills 3 (8.3 miles)

Transportation

• Metrolink Fontana Station (8.8 miles)
• Baggage Claim T4 (8.8 miles)