Highland Palms Healthcare Center

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  • Interior

    A well-equipped rehabilitation and physical therapy room with exercise equipment and parallel bars.

  • Decor

    A cozy bedroom setup featuring pillows, a flower arrangement, and decorative elements.

  • Building

    A spacious outdoor patio area with seating arrangements, a fountain, and well-maintained gardens under a clear sky.

  • Bedroom

    A well-lit hospital room featuring a bed with a burgundy cover, a chair, and large windows.

  • Dining

    A cozy dining area featuring neatly arranged tables with yellow and red tablecloths, providing a warm atmosphere.

  • Landscaping

    A bright and inviting backyard patio with a ceiling fan, perfect for relaxation.

  • Kitchen

    A chef smiling while cutting green peppers in a professional kitchen.

  • Garden

    A serene garden area with lush greenery and palm trees, leading up to a hotel entrance.

  • Seating Area

    A spacious outdoor patio featuring a pergola and seating, perfect for gatherings.

  • Lobby

    A hotel lobby featuring a wooden staircase and reception desk.

  • Chandelier

    A warmly decorated office lobby featuring a wooden reception desk, ornate staircase, and chandelier.

  • Outdoor Seating

    A serene garden setting with a central fountain, surrounded by palm trees and mountains in the background.

  • Nature

    Bright pink azaleas in full bloom.

  • Gym

    Spacious gym with wood flooring and bright lighting, featuring exercise equipment.

Highland Palms Healthcare Center

7534 Palm Avenue, Highland, CA 92346

For more information about senior living options: (844) 490-3973

2.6 from 5 reviews
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Skilled Nursing Facility

Overall Review

Pros

  • pro The facility is clean and organized, making it a pleasant environment for residents.
  • pro The daytime staff is described as good and friendly, contributing to a positive experience.
  • pro The rehabilitation services and therapy offered are beneficial, with residents able to engage in social activities during meals.
  • pro Patients have access to nice outdoor spaces like a patio, enhancing their overall experience.
  • pro Bible study sessions are available, which some residents enjoy and find meaningful.

Cons

  • pro Patients were left in their diapers for hours despite notifying the staff.
  • pro The visiting policy was too strict, creating difficulties for family members with varying work hours.
  • pro The night staff were inadequate, leaving a family member without a blanket all night, leading to hospitalization for pneumonia.
  • pro Phone calls went unanswered after 8 pm, contributing to lack of communication.
  • pro Food quality was consistently poor.
  • pro Staff displayed unprofessional and uncaring behavior by missing important communication about recovery plans.
  • pro There were not enough staff members in certain areas, leading to insufficient attention for patients despite cleanliness being maintained.

Review

Highland Palms Healthcare Center elicits a mix of responses from both patients and their families. While some praise the facility for its cleanliness and organized environment, others express significant concerns regarding care quality and staff responsiveness. A recurring theme among the reviews is the inconsistency in the level of care provided, particularly between daytime and nighttime staff, which has led to several complaints.

One reviewer highlighted a serious issue with patient dignity, stating that they and other residents were left in soiled diapers for hours despite repeated requests for assistance. This neglect not only undermines personal dignity but also raises questions about the attentiveness of the night staff. Alongside this concern, another family member reported a distressing incident where their loved one was left without a blanket throughout the night, resulting in a hospitalization due to pneumonia. Such accounts point to a critical need for improved staffing protocols during nighttime hours to ensure that all residents receive adequate care.

Furthermore, the visiting policy at Highland Palms has garnered criticism from families dealing with irregular work schedules. One reviewer mentioned frustration over strict visitation rules that did not accommodate their husband's working hours. The inability to see loved ones when it’s most convenient can add additional stress during an already challenging time for families as they navigate care options. This rigidity often exacerbates feelings of isolation among residents who may rely on familial support for emotional well-being.

Despite these concerns, there are positive aspects highlighted by some reviewers who find solace in the friendly demeanor of daytime staff and the clean environment of the facility. Families praised Highland Palms for being organized and appreciated features such as physical therapy services, rehabilitation programs, and communal spaces like patios where residents could enjoy meals together or engage in activities like Bible studies. These amenities help foster social interaction among patients—an essential aspect of mental health and recovery.

However, while many commend the daytime staff's professionalism and friendliness, complaints about understaffing remain prevalent. One review emphasized that although those present seemed capable and caring, there simply weren’t enough employees around to provide timely assistance to each patient in need. This glaring gap highlights an essential area where improvement is needed; increasing staffing levels could lead to more attentive care and enhance overall resident satisfaction.

To sum up, Highland Palms Healthcare Center presents itself as a facility with potential—showcasing cleanliness, organization, and various recreational activities suitable for its residents; however, it grapples with critical issues surrounding patient care practices during off-hours. The importance of maintaining open lines of communication between families and care teams cannot be overstated; missed calls about important updates undermine trust in the caregivers' commitment to recovery plans. Ultimately, while there are redeeming qualities within this institution that warrant appreciation from those involved in patient care processes at Highland Palms Healthcare Center, significant strides must be made to address prevailing shortcomings—most notably in staffing efficiencies during all hours—to truly elevate this facility into one deserving of higher acclaim from its community members.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (23 miles away) Ontario International (23 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Highland Palms Healthcare Center is an assisted living community located in Highland, CA. Our residents enjoy a variety of amenities designed to enhance their quality of life. Our beauty salon ensures that our residents can always look and feel their best. They can relax and enjoy their favorite shows with cable or satellite TV in their fully furnished rooms, or take advantage of our computer center to stay connected with loved ones.

Our dining room offers restaurant-style dining and special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met. For entertainment and socialization, we have a gaming room, small library, and scheduled daily activities. Our outdoor space allows residents to enjoy fresh air and beautiful gardens.

We offer care services including 24-hour supervision, assistance with activities of daily living such as bathing and dressing, medication management, and diabetes diet support. Our mental wellness program focuses on promoting emotional well-being among our residents.

Transportation is readily available for both non-medical needs as well as transportation to doctors appointments. We also offer move-in coordination services to make the transition into our community as smooth as possible.

Nearby our community, there are several amenities within easy reach. Residents can visit cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals conveniently located nearby.

At Highland Palms Healthcare Center, we strive to provide a comfortable and enriching environment for our residents where they receive personalized care and have access to a range of amenities to enhance their overall well-being.

Nearby Places of Interest

Located in Highland, California, this area offers a variety of restaurants ranging from Thai cuisine to fast food options like Panda Express and McDonald's. For your pharmaceutical needs, there are several pharmacies nearby such as Walgreens and CVS Pharmacy. Access to healthcare is convenient with several physicians' offices in the vicinity, including Inland Health Care Group. Places of worship like Packinghouse Church and Crosswalk Church are within a short distance for spiritual support. If you enjoy entertainment, there are theaters like Mountain Grove 16 for movie buffs. For a relaxing afternoon, you can visit cafes like Starbucks or The Coffee Bean and Tea Leaf. Nearby hospitals include Mountain View Surgery Center for any medical emergencies. Overall, this part of Highland offers a diverse range of amenities and services that cater to seniors looking for convenience and comfort in their daily lives.

Restaurants

  • Orchid Thai Restaurant (0.3 miles)
  • Panda Express (0.6 miles)
  • McDonald's (0.7 miles)
  • In-N-Out Burger (1.1 miles)
  • McDonald's (1.7 miles)
  • Serrano Vista Cafe (2.6 miles)
  • Rock & Brews (2.6 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • CVS Pharmacy (1 miles)
  • Caremark Rx (3.6 miles)
  • CVS Pharmacy (3.7 miles)
  • Ascend Pharmaceuticals (3.9 miles)
  • Walgreens (3.9 miles)
  • Family Pharmacy (4 miles)

Physicians

  • Inland Heath Care Group (0.9 miles)
  • Merkel, Clifford Dr - Merkel Clifford MD FAAOS (3.3 miles)
  • Farhad Ardeshirpour, MD - Facial Plastic Surgeon (3.5 miles)
  • Benjamin Bradford MD (3.5 miles)
  • Retinal Consultants Of Southern California (3.5 miles)
  • California Orbital Consultants (3.5 miles)
  • California Eye Specialists (4 miles)

Places of Worship

  • Packinghouse Church (2.8 miles)
  • Crosswalk Church (4 miles)
  • The Labyrinth At Memorial Chapel. University Of Redlands (4.4 miles)
  • National Association of Seventh Day Adventist Dentists (5.5 miles)
  • The River Christian Reformed Church (5.5 miles)

Theaters

  • Mountain Grove 16 (3 miles)
  • Studio Movie Grill (4.3 miles)
  • Regal San Bernardino & RPX (4.9 miles)

Cafes

  • Starbucks (3.3 miles)
  • Starbucks (4.2 miles)
  • The Coffee Bean and Tea Leaf (4.2 miles)
  • Starbucks (4.4 miles)
  • Starbucks (4.7 miles)
  • Stell Coffee & Tea Company (4.8 miles)
  • Viva La Boba (4.8 miles)

Hospitals

  • Mountain View Surgery Center (3.9 miles)
  • Vantage Oncology (4.1 miles)
  • San Bernardino Medical Group (4.1 miles)
  • Loma Linda Ambulatory Care Center (4.2 miles)
  • Jerry L Pettis Memorial (5.2 miles)

Parks

  • Brookside Park (4.9 miles)
  • Leonard Bailey Park (5.2 miles)

Transportation

  • San Bernardino Transit Center (5.1 miles)

Frequently Asked Questions

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