Highland Palms Healthcare Center

Pros

• The facility is clean and organized, making it a pleasant environment for residents.
• The daytime staff is described as good and friendly, contributing to a positive experience.
• The rehabilitation services and therapy offered are beneficial, with residents able to engage in social activities during meals.
• Patients have access to nice outdoor spaces like a patio, enhancing their overall experience.
• Bible study sessions are available, which some residents enjoy and find meaningful.

Cons

• Patients were left in their diapers for hours despite notifying the staff.
• The visiting policy was too strict, creating difficulties for family members with varying work hours.
• The night staff were inadequate, leaving a family member without a blanket all night, leading to hospitalization for pneumonia.
• Phone calls went unanswered after 8 pm, contributing to lack of communication.
• Food quality was consistently poor.
• Staff displayed unprofessional and uncaring behavior by missing important communication about recovery plans.
• There were not enough staff members in certain areas, leading to insufficient attention for patients despite cleanliness being maintained.

Review

Highland Palms Healthcare Center elicits a mix of responses from both patients and their families. While some praise the facility for its cleanliness and organized environment, others express significant concerns regarding care quality and staff responsiveness. A recurring theme among the reviews is the inconsistency in the level of care provided, particularly between daytime and nighttime staff, which has led to several complaints.

One reviewer highlighted a serious issue with patient dignity, stating that they and other residents were left in soiled diapers for hours despite repeated requests for assistance. This neglect not only undermines personal dignity but also raises questions about the attentiveness of the night staff. Alongside this concern, another family member reported a distressing incident where their loved one was left without a blanket throughout the night, resulting in a hospitalization due to pneumonia. Such accounts point to a critical need for improved staffing protocols during nighttime hours to ensure that all residents receive adequate care.

Furthermore, the visiting policy at Highland Palms has garnered criticism from families dealing with irregular work schedules. One reviewer mentioned frustration over strict visitation rules that did not accommodate their husband's working hours. The inability to see loved ones when it’s most convenient can add additional stress during an already challenging time for families as they navigate care options. This rigidity often exacerbates feelings of isolation among residents who may rely on familial support for emotional well-being.

Despite these concerns, there are positive aspects highlighted by some reviewers who find solace in the friendly demeanor of daytime staff and the clean environment of the facility. Families praised Highland Palms for being organized and appreciated features such as physical therapy services, rehabilitation programs, and communal spaces like patios where residents could enjoy meals together or engage in activities like Bible studies. These amenities help foster social interaction among patients—an essential aspect of mental health and recovery.

However, while many commend the daytime staff's professionalism and friendliness, complaints about understaffing remain prevalent. One review emphasized that although those present seemed capable and caring, there simply weren’t enough employees around to provide timely assistance to each patient in need. This glaring gap highlights an essential area where improvement is needed; increasing staffing levels could lead to more attentive care and enhance overall resident satisfaction.

To sum up, Highland Palms Healthcare Center presents itself as a facility with potential—showcasing cleanliness, organization, and various recreational activities suitable for its residents; however, it grapples with critical issues surrounding patient care practices during off-hours. The importance of maintaining open lines of communication between families and care teams cannot be overstated; missed calls about important updates undermine trust in the caregivers' commitment to recovery plans. Ultimately, while there are redeeming qualities within this institution that warrant appreciation from those involved in patient care processes at Highland Palms Healthcare Center, significant strides must be made to address prevailing shortcomings—most notably in staffing efficiencies during all hours—to truly elevate this facility into one deserving of higher acclaim from its community members.

Located in Highland, California, this area offers a variety of restaurants ranging from Thai cuisine to fast food options like Panda Express and McDonald's. For your pharmaceutical needs, there are several pharmacies nearby such as Walgreens and CVS Pharmacy. Access to healthcare is convenient with several physicians' offices in the vicinity, including Inland Health Care Group. Places of worship like Packinghouse Church and Crosswalk Church are within a short distance for spiritual support. If you enjoy entertainment, there are theaters like Mountain Grove 16 for movie buffs. For a relaxing afternoon, you can visit cafes like Starbucks or The Coffee Bean and Tea Leaf. Nearby hospitals include Mountain View Surgery Center for any medical emergencies. Overall, this part of Highland offers a diverse range of amenities and services that cater to seniors looking for convenience and comfort in their daily lives.

Restaurants

• Orchid Thai Restaurant (0.3 miles)
• Panda Express (0.6 miles)
• McDonald's (0.7 miles)
• In-N-Out Burger (1.1 miles)
• McDonald's (1.7 miles)
• Serrano Vista Cafe (2.6 miles)
• Rock & Brews (2.6 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• Caremark Rx (3.6 miles)
• CVS Pharmacy (3.7 miles)
• Ascend Pharmaceuticals (3.9 miles)
• Walgreens (3.9 miles)
• Family Pharmacy (4 miles)

Physicians

• Inland Heath Care Group (0.9 miles)
• Merkel, Clifford Dr - Merkel Clifford MD FAAOS (3.3 miles)
• Farhad Ardeshirpour, MD - Facial Plastic Surgeon (3.5 miles)
• Benjamin Bradford MD (3.5 miles)
• Retinal Consultants Of Southern California (3.5 miles)
• California Orbital Consultants (3.5 miles)
• California Eye Specialists (4 miles)

Places of Worship

• Packinghouse Church (2.8 miles)
• Crosswalk Church (4 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (4.4 miles)
• National Association of Seventh Day Adventist Dentists (5.5 miles)
• The River Christian Reformed Church (5.5 miles)

Theaters

• Mountain Grove 16 (3 miles)
• Studio Movie Grill (4.3 miles)
• Regal San Bernardino & RPX (4.9 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.2 miles)
• The Coffee Bean and Tea Leaf (4.2 miles)
• Starbucks (4.4 miles)
• Starbucks (4.7 miles)
• Stell Coffee & Tea Company (4.8 miles)
• Viva La Boba (4.8 miles)

Hospitals

• Mountain View Surgery Center (3.9 miles)
• Vantage Oncology (4.1 miles)
• San Bernardino Medical Group (4.1 miles)
• Loma Linda Ambulatory Care Center (4.2 miles)
• Jerry L Pettis Memorial (5.2 miles)

Parks

• Brookside Park (4.9 miles)
• Leonard Bailey Park (5.2 miles)

Transportation

• San Bernardino Transit Center (5.1 miles)