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Highland Palms Healthcare Center in Highland, CA

Highland Palms Healthcare Center is a nursing home community in Highland, CA.

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Highland Palms Healthcare Center in Highland, CA

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  • Interior

    A cozy dining area featuring neatly arranged tables with yellow and red tablecloths, providing a warm atmosphere.

  • Decor

    A cozy bedroom setup featuring pillows, a flower arrangement, and decorative elements.

  • Building

    A spacious outdoor patio area with seating arrangements, a fountain, and well-maintained gardens under a clear sky.

  • Bedroom

    A well-lit hospital room featuring a bed with a burgundy cover, a chair, and large windows.

  • Dining

    A breakfast plate with an omelette, toast, and fruit.

  • Landscaping

    A bright and inviting backyard patio with a ceiling fan, perfect for relaxation.

  • Kitchen

    A chef smiling while cutting green peppers in a professional kitchen.

  • Garden

    A serene garden area with lush greenery and palm trees, leading up to a hotel entrance.

  • Seating Area

    A spacious outdoor patio featuring a pergola and seating, perfect for gatherings.

  • Lobby

    A hotel lobby featuring a wooden staircase and reception desk.

  • Chandelier

    A warmly decorated office lobby featuring a wooden reception desk, ornate staircase, and chandelier.

  • Outdoor Seating

    A serene garden setting with a central fountain, surrounded by palm trees and mountains in the background.

  • Nature

    Bright pink azaleas in full bloom.

  • Exercise Equipment

    A well-equipped rehabilitation and physical therapy room with exercise equipment and parallel bars.

7534 Palm Avenue, Highland, CA 92346

For more information about senior living options: (866) 208-4318

4.2 from 123 reviews
5 stars
94
4 stars
3
3 stars
3
2 stars
2
1 stars
21

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2019Top 5% Senior Living Community in 2020Top 5% Senior Living Community in 2026

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Overall Review of Highland Palms Healthcare Center

differentiator 26 reviews mention this

Rehab and therapy feel personal

Residents consistently describe a strong therapy team that supports recovery and independence.

Many residents and families single out the rehab and therapy departments, describing therapists who are helpful, patient, encouraging, and skilled. Several reviews connect therapy to concrete progress, such as improved walking, regaining movement, or getting back to independence for everyday activities. A number of comments also mention the upbeat atmosphereā€”people describe humor, laughter, and motivation during sessions.

common 34 reviews mention this

Staff kindness and professionalism

Staff are frequently described as caring, respectful, and professional throughout the stay.

Across reviews, residents and families describe staff as kind and attentive, often naming nurses, CNAs, and administrative team members who helped them feel supported. Several comments emphasize that staff take time to address needs, provide medication management, and keep families informed when possible. Even in more negative reviews, the experience is often framed around communication and follow-through rather than a total lack of professionalism.

common 22 reviews mention this

Facility cleanliness stands out

Residents repeatedly mention that the building is clean and well kept.

A common theme in the reviews is cleanliness: multiple people describe pristine rooms, clean hallways, and housekeeping that keeps spaces sanitized. Some residents also mention comfortable room details like roomy, decorated spaces and private bathroom/patio setup. For many families, this clean, maintained environment is part of why they felt safe during recovery.

caveat 8 reviews mention this

Care timing and staffing concerns

Some residents and families report problems with responsiveness and care timing.

While many reviews praise the care team, several negative experiences focus on delays or gapsā€”such as not getting needed attention quickly, long waits for help, or insufficient coverage at night or on weekends. A few reviews also raise concerns about communication during medical events and explain that families were not informed promptly after transfers or changes in condition. These critiques are serious enough that some reviewers advise others to avoid the facility or urge improvements in staffing and follow-through.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Ontario International (23 miles away) Ontario International (23 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Located in Highland, California, this area offers a variety of restaurants ranging from Thai cuisine to fast food options like Panda Express and McDonald's. For your pharmaceutical needs, there are several pharmacies nearby such as Walgreens and CVS Pharmacy. Access to healthcare is convenient with several physicians' offices in the vicinity, including Inland Health Care Group. Places of worship like Packinghouse Church and Crosswalk Church are within a short distance for spiritual support. If you enjoy entertainment, there are theaters like Mountain Grove 16 for movie buffs. For a relaxing afternoon, you can visit cafes like Starbucks or The Coffee Bean and Tea Leaf. Nearby hospitals include Mountain View Surgery Center for any medical emergencies. Overall, this part of Highland offers a diverse range of amenities and services that cater to seniors looking for convenience and comfort in their daily lives.

Restaurants

  • Orchid Thai Restaurant (0.3 miles)
  • Panda Express (0.6 miles)
  • McDonald's (0.7 miles)
  • In-N-Out Burger (1.1 miles)
  • McDonald's (1.7 miles)
  • Serrano Vista Cafe (2.6 miles)
  • Rock & Brews (2.6 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • CVS Pharmacy (1 miles)
  • Caremark Rx (3.6 miles)
  • CVS Pharmacy (3.7 miles)
  • Ascend Pharmaceuticals (3.9 miles)
  • Walgreens (3.9 miles)
  • Family Pharmacy (4 miles)

Physicians

  • Inland Heath Care Group (0.9 miles)
  • Merkel, Clifford Dr - Merkel Clifford MD FAAOS (3.3 miles)
  • Farhad Ardeshirpour, MD - Facial Plastic Surgeon (3.5 miles)
  • Benjamin Bradford MD (3.5 miles)
  • Retinal Consultants Of Southern California (3.5 miles)
  • California Orbital Consultants (3.5 miles)
  • California Eye Specialists (4 miles)

Places of Worship

  • Packinghouse Church (2.8 miles)
  • Crosswalk Church (4 miles)
  • The Labyrinth At Memorial Chapel. University Of Redlands (4.4 miles)
  • National Association of Seventh Day Adventist Dentists (5.5 miles)
  • The River Christian Reformed Church (5.5 miles)

Theaters

  • Mountain Grove 16 (3 miles)
  • Studio Movie Grill (4.3 miles)
  • Regal San Bernardino & RPX (4.9 miles)

Cafes

  • Starbucks (3.3 miles)
  • Starbucks (4.2 miles)
  • The Coffee Bean and Tea Leaf (4.2 miles)
  • Starbucks (4.4 miles)
  • Starbucks (4.7 miles)
  • Stell Coffee & Tea Company (4.8 miles)
  • Viva La Boba (4.8 miles)

Hospitals

  • Mountain View Surgery Center (3.9 miles)
  • Vantage Oncology (4.1 miles)
  • San Bernardino Medical Group (4.1 miles)
  • Loma Linda Ambulatory Care Center (4.2 miles)
  • Jerry L Pettis Memorial (5.2 miles)

Parks

  • Brookside Park (4.9 miles)
  • Leonard Bailey Park (5.2 miles)

Transportation

  • San Bernardino Transit Center (5.1 miles)

Frequently Asked Questions

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