Highland Palms Healthcare Center in Highland, CA
SaveInterior
Decor
Building
Bedroom
Dining
Landscaping
Kitchen
Garden
Seating Area
Lobby
Chandelier
Outdoor Seating
Nature
Exercise Equipment
Information last verified:
7534 Palm Avenue, Highland, CA 92346
For more information about senior living options: (844) 490-3973
The staff were professional and considerate about details regarding patients’ relatives. Perry and Gio are standout therapists who make sessions fun. The therapy team is very good, experienced, and helpful. The physical therapy program is excellent and helps patients regain mobility. The facility is clean, welcoming, and feels like a home away from home. The staff are kind, caring, and go above and beyond to meet residents’ needs. Respiratory therapists and CNAs provide attentive, thoughtful care. Families feel confident entrusting their loved ones to Highland Palms. The activities and recreation staff create enjoyable experiences for residents. The administration and leadership are supportive, accessible, and focused on quality care.
They warned that the care at Highland Palms is absolutely horrible and not trustworthy. They allege negligence led to their father’s death from pneumonia and delays in processing the death certificate. They reported a loved one was left in bed for days without rehab or basic hygiene, resulting in bedsores. They described night staff as terrible and unresponsive, with calls after 8 pm going unanswered. They stated the facility is the worst place for recovery, lacking basic care, supplies, and timely communication. They claimed some staff were abusive and suggested the facility should be shut down. They said family members were not informed about hospital transfers or deaths in a timely manner. They recounted a patient being left sitting in fecal material for over an hour due to short staffing. They described a nurse as unprofessional and rude when contacted by phone (Jessica). They said they would not recommend Highland Palms, citing neglect and lack of ethics.Highland Palms Healthcare Center in Highland, California is best suited for older adults who are focused on rehabilitation and recovery after surgery, stroke, or acute illness, and for families that value a vigorous, hands-on physical therapy program delivered in a warm, engaging environment. The therapy department repeatedly earns high praise for its experienced, encouraging therapists who can move residents from limited mobility toward meaningful independence. The setting supports active participation through well-organized activities, clean and comfortable rooms, and a recently updated rehab space that feels purpose-built for recovery. This makes Highland Palms a strong choice for those who want to see measurable progress, enjoy daily structure, and appreciate staff who treat therapy as a core component of healing. It is less ideal, however, for residents who require constant, vigilant nursing supervision, intensive memory-care supports, or a care model that prioritizes rapid, always-on family communication.
Those weighing alternatives should be mindful of specific gaps highlighted by several families. If 24/7 nursing oversight, rapid after-hours responsiveness, or robust dementia and memory-care programming are non-negotiables, another facility may better meet those needs. A subset of reviews describe nights and weekends with insufficient staff coverage, calls not answered promptly, and troubling lapses in communication about medical events or transfers. There are accounts, from multiple families, of delays in information, missed updates, and even accusations of neglect in extreme cases. While not every experience ends in crisis, the pattern suggests that reliability after hours and on weekends cannot be assumed, and families will want concrete assurances about staffing, escalation protocols, and how urgent concerns are handled when the main day shift has left for the day.
The facility’s strongest offset to these concerns lies in its standout therapy and rehabilitative identity. The therapy team, often named by residents and families as a driving force in recovery, combines technical skill with a supportive, upbeat approach, making progress feel achievable. The progress stories are concrete: residents who arrive unable to walk or stand frequently leave with improved balance, strength, and mobility thanks to therapists who emphasize repetition, proper technique, and patient encouragement. Beyond therapy, the overall atmosphere benefits from clean, well-kept spaces, attractive rooms with private patios, and a dining and activity program that keeps many residents engaged. When staff are fully present, the nursing and CNA teams are described as caring and responsive to daily needs, reinforcing a sense of safety and community that many families cherish.
From a decision-making standpoint, the right questions focus on consistency and communication flow. Prospective families should inquire about the night-shift staffing model and who handles urgent calls after hours, along with how care plans, med schedules, and condition updates are communicated to families in real time. Discharge planning deserves scrutiny, how is readiness for home or transition to another setting determined, and who leads those conversations with family members? Memory care and dementia-specific oversight require careful vetting, given the mixed feedback on those services. Visitation policies and family involvement are practical considerations as well; several reviews note appointment-based visitation, which can complicate participation in daily care decisions. A thorough tour should include conversations with the DON and therapy director, a walk-through of the rehab gym, and a close look at daily routines for both therapy and nursing staff.
The practical reality is that Highland Palms integrates therapy and nursing in a way that can yield genuine, life-changing rehabilitation when operations run smoothly. Families report meaningful strides, from regaining walking ability to improving endurance, thanks to therapists who are patient, communicative, and capable of tailoring programs to individual needs. The facility’s reputation for cleanliness, patient privacy, and thoughtfully prepared meals that accommodate dietary restrictions also matters; such details contribute to a dignified, respectful recovery environment. Several reviews praise administration’s accessibility and its willingness to coordinate care with families, a point that should not be underestimated when facing complex rehab journeys. Yet these strengths coexist with reports of inconsistent after-hours responsiveness and occasional breakdowns in communication that can undermine trust during vulnerable moments.
In the end, Highland Palms is a compelling option for families prioritizing robust rehabilitation and a nurturing, activity-rich setting, provided due diligence confirms consistent safety and communication practices. A disciplined site visit should verify that night and weekend staffing are reliable, that family updates are timely and transparent, and that the dementia-care approach aligns with the resident’s needs. If those assurances cannot be secured, or if the priority is unwavering 24/7 nursing oversight or highly specialized memory-care programming, exploring alternatives is prudent. For families willing to engage in proactive care oversight, advocate for clear communication, and leverage a proven therapy-centric model, Highland Palms can support meaningful recovery and everyday quality of life, so long as vigilance remains a constant companion to the healing process.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Palms Healthcare Center is an assisted living community located in Highland, CA. Our residents enjoy a variety of amenities designed to enhance their quality of life. Our beauty salon ensures that our residents can always look and feel their best. They can relax and enjoy their favorite shows with cable or satellite TV in their fully furnished rooms, or take advantage of our computer center to stay connected with loved ones.
Our dining room offers restaurant-style dining and special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met. For entertainment and socialization, we have a gaming room, small library, and scheduled daily activities. Our outdoor space allows residents to enjoy fresh air and beautiful gardens.
We offer care services including 24-hour supervision, assistance with activities of daily living such as bathing and dressing, medication management, and diabetes diet support. Our mental wellness program focuses on promoting emotional well-being among our residents.
Transportation is readily available for both non-medical needs as well as transportation to doctors appointments. We also offer move-in coordination services to make the transition into our community as smooth as possible.
Nearby our community, there are several amenities within easy reach. Residents can visit cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals conveniently located nearby.
At Highland Palms Healthcare Center, we strive to provide a comfortable and enriching environment for our residents where they receive personalized care and have access to a range of amenities to enhance their overall well-being.
Located in Highland, California, this area offers a variety of restaurants ranging from Thai cuisine to fast food options like Panda Express and McDonald's. For your pharmaceutical needs, there are several pharmacies nearby such as Walgreens and CVS Pharmacy. Access to healthcare is convenient with several physicians' offices in the vicinity, including Inland Health Care Group. Places of worship like Packinghouse Church and Crosswalk Church are within a short distance for spiritual support. If you enjoy entertainment, there are theaters like Mountain Grove 16 for movie buffs. For a relaxing afternoon, you can visit cafes like Starbucks or The Coffee Bean and Tea Leaf. Nearby hospitals include Mountain View Surgery Center for any medical emergencies. Overall, this part of Highland offers a diverse range of amenities and services that cater to seniors looking for convenience and comfort in their daily lives.
Highland Palms Healthcare Center is located at 7534 Palm Avenue, Highland, CA 92346 in San Bernardino County, California
Highland Palms Healthcare Center on seniors.fyi includes 28 photos including images showing interior, healthcare, dining, landscaping, garden, outdoor, rehabilitation, decor, and more.
Highland Senior Home Care, LLC
Highland, CA
Knowledgeable staff and a clean, engaging environment with good value.
Arlene's Villa
Highland, CA
Small, homelike board-and-care setting with personalized ADL support and a range of on-site amenities.
Jeffrey Court Apartments
Highland, CA
Very affordable rents for the area; on-site pool and hot tub.
Advantage Care Facility
Highland, CA
Small, personalized care with 24-hour supervision and ADL assistance.
EMPACARE HOMECARE - Highland
Highland, CA
Helpful, professional staff with reliable caregivers and positive companionship.
Ambroise Manor
Highland, CA
Specialized memory care with high-acuity support and affordable private suites.
Palm View Pleasant Living
Redlands, CA
Exceptional staff and a very clean facility.
Brookdale Loma Linda
Loma Linda, CA
Friendly staff, clean facilities, and an active community with spacious rooms.
Holiday Mission Commons
Redlands, CA
Friendly staff, engaging activities, and a wide range of amenities.
Fecal Incontinence in Older Adults: A Comprehensive Guide
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Recognizing the Journey: Understanding and Navigating Anticipatory Grief
Anticipatory grief is an emotional response to the impending loss of a loved one, characterized by complex emotions such as sadness and anger, and involves navigating stages similar to those identified by Kübler-Ross. Coping strategies are vital for managing this process, emphasizing compassionate communication, self-care, and support groups while recognizing the cultural influences on grieving.
Encouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent
Adult day care programs offer essential support and activities for older adults, yet many hesitate to participate due to concerns about independence and stigma. To alleviate these apprehensions, families should facilitate open discussions, explore financial resources, suggest trial visits, and collaborate with healthcare providers to highlight the benefits of such services for both the participants and their caregivers.
Interior
Decor
Building
Bedroom
Dining
Landscaping
Kitchen
Garden
Seating Area
Lobby
Chandelier
Outdoor Seating
Nature
Exercise Equipment
