Highland Senior Home Care, LLC

Pros

• The main staff is experienced and knowledgeable in providing special care for residents.
• The facility maintains a clean environment, contributing to a pleasant living space.
• Staff members are great and attentive to the needs of the residents.
• The value offered by the facility was perfect for the loved one’s situation.
• Residents have access to engaging activities like crossword puzzles and TV, as well as the opportunity to walk around the courtyard.

Cons

• The facility is not a realistic setting for activities and lacks lively communication and interaction opportunities.
• The owner left on vacation shortly after receiving the payment, leaving unqualified caregivers in charge of the residents.
• A resident died just two days after moving in, raising concerns about the care provided.
• The owner denied a request for a full refund, only providing a partial refund after intervention from the licensing bureau.
• Nutritional options were inadequate, with meals lacking in nutrient-rich foods like whole grains and fruits.

Review

The experience of placing a loved one in a care facility is often fraught with anxiety and uncertainty, particularly when the individual requires specialized care. One reviewer shares their perspective on a specific facility that, while clean and managed by knowledgeable staff members, has considerable shortcomings that prospective residents and their families should take into account. The reviewer emphasizes the staff’s experience in working with individuals requiring special care, indicating that this aspect may offer reassurance to families facing the difficult decision of where to place their loved ones.

However, the reviewer points out several critical issues regarding the overall environment and care practices at the facility. They describe the setting as "not realistic" for engaging activities, suggesting a need for improvement in providing stimulating interactions for residents. Furthermore, there seems to be a nutritional concern; the reviewer advocates for more nutrient-rich food options such as whole grains and fruits while recommending reducing sugar intake. These dietary suggestions reflect a growing awareness among caregivers about the importance of nutrition in maintaining health and well-being among elderly or impaired individuals.

Another troubling aspect highlighted by the reviewer centers around management practices and preparedness during critical transitions. Specifically, they recount an unsettling incident shortly after their mother moved into the facility—just two days later, they received news of her passing. This tragic event was compounded by an additional death occurring on the same day within the community. Such circumstances raise significant questions about supervision quality and emergency preparedness at the facility. The reviewer notes that immediately following their check-in process, which involved handing over payment to the owner, she left for vacation without ensuring adequate coverage or staffing—leaving only two caregivers in charge whose qualifications were uncertain.

The lamentations extend beyond unfortunate timing to include concerns over financial dealings with management after these distressing events occurred. Following their request for a refund due to these circumstances—which seems not only logical but quite necessary—the owner initially denied them any recourse. Only after escalating their concerns to regulatory authorities did they finally receive a partial refund. This interaction reflects poorly on how business is conducted at this facility; it raises ethical questions about accountability during times when families are already grieving.

Despite these negative experiences surrounding management practices and activity engagement levels, there were still positive aspects acknowledged by this reviewer regarding community cleanliness and certain activities available for residents. They noted that while structured group activities may be lacking some vibrancy, games like crossword puzzles provided some opportunities for cognitive engagement among residents. Moreover, access to television viewing and outdoor spaces allowed for physical movement within a safe environment—a crucial aspect of maintaining health among those living in assisted facilities.

In conclusion, while this particular facility may have some redeeming qualities such as its cleanliness and caring staff members who are experienced in dealing with special needs individuals, it ultimately falls short in critical areas crucial for overall resident welfare and satisfaction. Families seeking lively communication opportunities or engaging group activities might find this place insufficiently stimulating or supportive; moreover, serious considerations regarding emergency protocols must also factor heavily into any decision-making process related to potential placements here. Prospective clients should weigh these elements carefully before proceeding with what can undoubtedly be an emotionally challenging journey through caring for aging loved ones needing dedicated assistance.

Located in Highland, California, this neighborhood offers a variety of amenities and services that cater to the needs of seniors. With several restaurants nearby such as Orchid Thai Restaurant, Panda Express, and McDonald's, there are plenty of dining options for convenience. Additionally, pharmacies like Walgreens and CVS Pharmacy are easily accessible for any healthcare needs. For medical care, there are reputable physicians and hospitals in the area such as Inland Heath Care Group and Mountain View Surgery Center. The neighborhood also provides opportunities for leisure with parks like Brookside Park and Leonard Bailey Park, as well as theaters like Mountain Grove 16 for entertainment. Overall, this part of Highland offers a mix of conveniences that would make it a comfortable place for seniors to consider living in.

Restaurants

• Orchid Thai Restaurant (0.4 miles)
• Panda Express (0.5 miles)
• McDonald's (0.5 miles)
• In-N-Out Burger (0.9 miles)
• McDonald's (1.5 miles)
• Serrano Vista Cafe (2.6 miles)
• Rock & Brews (2.6 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (3.7 miles)
• Caremark Rx (3.8 miles)
• Walgreens (3.8 miles)
• Ascend Pharmaceuticals (3.9 miles)
• Family Pharmacy (4.2 miles)

Physicians

• Inland Heath Care Group (0.7 miles)
• Merkel, Clifford Dr - Merkel Clifford MD FAAOS (3.4 miles)
• Farhad Ardeshirpour, MD - Facial Plastic Surgeon (3.5 miles)
• Benjamin Bradford MD (3.5 miles)
• Retinal Consultants Of Southern California (3.5 miles)
• California Orbital Consultants (3.5 miles)
• California Eye Specialists (4.2 miles)

Places of Worship

• Packinghouse Church (2.8 miles)
• Crosswalk Church (4.1 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (4.3 miles)
• The River Christian Reformed Church (5.5 miles)
• National Association of Seventh Day Adventist Dentists (5.7 miles)
• Trinity Church (6.2 miles)

Theaters

• Mountain Grove 16 (3 miles)
• Studio Movie Grill (4.3 miles)
• Regal San Bernardino & RPX (5.2 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.1 miles)
• The Coffee Bean and Tea Leaf (4.1 miles)
• Starbucks (4.6 miles)
• Starbucks (4.7 miles)
• Stell Coffee & Tea Company (4.8 miles)
• Viva La Boba (5.1 miles)

Hospitals

• Mountain View Surgery Center (4 miles)
• Vantage Oncology (4.3 miles)
• Loma Linda Ambulatory Care Center (4.3 miles)
• San Bernardino Medical Group (4.3 miles)
• Jerry L Pettis Memorial (5.3 miles)

Parks

• Brookside Park (5 miles)
• Leonard Bailey Park (5.3 miles)

Transportation

• San Bernardino Transit Center (5.3 miles)