Highland Senior Home Care, LLC in Highland, CA

Pros

• The main staff are experienced and knowledgeable in caring for people who need special care.
• The reviewer would recommend the facility for individuals with significant impairments.
• The community is really clean, and the staff members are great.
• The value was perfect for their loved one’s situation.
• Residents can enjoy activities such as crossword puzzles, watching TV, and walking in the courtyard.

Cons

• The reviewer alleges the owner left on vacation after cashing the check, leaving two possibly underqualified caregivers in charge of residents.
• The reviewer describes the experience as awful, noting the mother died two days after moving in and another resident died the same day.
• The reviewer states the owner denied the refund request, giving only a partial refund after contacting the licensing bureau.
• The reviewer feels the setting is not realistic for activities and that meals lack nutrient-rich options (needs more whole grains, fruit, less sugar).
• The reviewer would not recommend the facility for someone seeking lively communication, interaction, or group activities.

Review

Highland Senior Home Care is best suited for residents who require steady, high-touch care and close daily supervision. The community lines up well for families with loved ones who are very impaired and need experienced hands to manage complex care needs, safety routines, and consistent monitoring. Those hoping for a lively social scene, frequent group activities, or abundant culinary variety should look elsewhere. Alternatives with richer programming, more interactive opportunities, and menus designed to emphasize nutrient-dense foods will fit better for residents who prioritize social engagement and robust nutrition.

On the upside, the main selling point is the staff’s depth of experience and knowledge in handling special-care scenarios. Cleanliness stands out as a clear strength, contributing to a reassuring, home-like feel. Residents have access to basic, low-key activities, puzzles, television, and a courtyard for gentle movement, creating a dependable, predictable daily rhythm. This combination can deliver precious stability for families who value consistency over variety, and it supports caregivers who need to implement care plans with minimal disruption.

Still, several significant concerns temper the positives. The dining program is flagged as nutritionally lacking, with a call for more whole grains, fruit, and less sugar. For families aiming to optimize seniors’ health through food, this is a legitimate trade-off to scrutinize. Activity offerings are described as far from vibrant, which matters for residents who desire meaningful engagement beyond passive entertainment. And a troubling account of administrative missteps, an owner who left after a payment, caregivers who may not have been fully qualified, and a delayed refund, raises questions about governance and financial transparency.

These pros and cons must be weighed against each other. The experienced staff and clean, calm environment provide essential protection and daily stability, especially for residents whose needs demand meticulous supervision. The value proposition, framed around appropriate pricing for the level of care, can be compelling for families prioritizing safety, predictable routines, and minimal social pressure. However, the shadow of governance concerns and subpar nutrition cannot be ignored; they erode confidence in long-term satisfaction and could trigger costly changes down the road if needs shift.

Families who prize strong social programming, varied meals, and transparent, proactive administration should consider alternatives. Those for whom safety, routine, and a quiet, well-kept living space are primary, however, may find Highland a better fit, provided the expectations on meals and activities are clearly reset to reality and there is confidence in the care team’s consistency. Prospective residents should push for concrete details: sample menus, weekly activity calendars, and the exact policy on admissions, payments, and refunds. A candid meeting with the owner and key staff about crisis procedures, staffing coverage, and ongoing oversight is essential before committing.

In sum, Highland Senior Home Care serves a focused niche: a calm, clean, competent setting that can deliver reliable care for residents with substantial needs. The combination of seasoned staff and a stable environment is a meaningful advantage for families prioritizing safety and routine. Yet the facility’s limited activity spectrum, nutrition concerns, and governance questions argue for caution. If social engagement, nutrition quality, and transparent leadership are top of mind, alternatives with stronger programming and clearer administrative processes should be pursued. The decision hinges on aligning care priorities with the realities of programming and governance at Highland.

Located in Highland, California, this neighborhood offers a variety of amenities and services that cater to the needs of seniors. With several restaurants nearby such as Orchid Thai Restaurant, Panda Express, and McDonald's, there are plenty of dining options for convenience. Additionally, pharmacies like Walgreens and CVS Pharmacy are easily accessible for any healthcare needs. For medical care, there are reputable physicians and hospitals in the area such as Inland Heath Care Group and Mountain View Surgery Center. The neighborhood also provides opportunities for leisure with parks like Brookside Park and Leonard Bailey Park, as well as theaters like Mountain Grove 16 for entertainment. Overall, this part of Highland offers a mix of conveniences that would make it a comfortable place for seniors to consider living in.

Restaurants

• Orchid Thai Restaurant (0.4 miles)
• Panda Express (0.5 miles)
• McDonald's (0.5 miles)
• In-N-Out Burger (0.9 miles)
• McDonald's (1.5 miles)
• Serrano Vista Cafe (2.6 miles)
• Rock & Brews (2.6 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (3.7 miles)
• Caremark Rx (3.8 miles)
• Walgreens (3.8 miles)
• Ascend Pharmaceuticals (3.9 miles)
• Family Pharmacy (4.2 miles)

Physicians

• Inland Heath Care Group (0.7 miles)
• Merkel, Clifford Dr - Merkel Clifford MD FAAOS (3.4 miles)
• Farhad Ardeshirpour, MD - Facial Plastic Surgeon (3.5 miles)
• Benjamin Bradford MD (3.5 miles)
• Retinal Consultants Of Southern California (3.5 miles)
• California Orbital Consultants (3.5 miles)
• California Eye Specialists (4.2 miles)

Places of Worship

• Packinghouse Church (2.8 miles)
• Crosswalk Church (4.1 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (4.3 miles)
• The River Christian Reformed Church (5.5 miles)
• National Association of Seventh Day Adventist Dentists (5.7 miles)
• Trinity Church (6.2 miles)

Theaters

• Mountain Grove 16 (3 miles)
• Studio Movie Grill (4.3 miles)
• Regal San Bernardino & RPX (5.2 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.1 miles)
• The Coffee Bean and Tea Leaf (4.1 miles)
• Starbucks (4.6 miles)
• Starbucks (4.7 miles)
• Stell Coffee & Tea Company (4.8 miles)
• Viva La Boba (5.1 miles)

Hospitals

• Mountain View Surgery Center (4 miles)
• Vantage Oncology (4.3 miles)
• Loma Linda Ambulatory Care Center (4.3 miles)
• San Bernardino Medical Group (4.3 miles)
• Jerry L Pettis Memorial (5.3 miles)

Parks

• Brookside Park (5 miles)
• Leonard Bailey Park (5.3 miles)

Transportation

• San Bernardino Transit Center (5.3 miles)