EMPACARE HOMECARE - Highland

Pros

• The staff at Empacare were helpful and professional during the contracting process.
• The experience at the community was fine after moving in, indicating a smooth transition for the resident.
• The care provided was characterized as nice and caring, with reliable caretakers who arrived on time.
• The caregiver for the father-in-law was praised for companionship, professionalism, and flexibility in scheduling.
• Residents of Bridgecreek expressed happiness with the healthy meals, cleanliness of the community, and engaging activities available.
• Most caregivers sent by EMPACARE HOMECARE were good, contributing to a positive overall experience despite some communication issues within the agency.

Cons

• The first visit from Empacare was completely unproductive, with no bath, no clothes changed, nor any housekeeping services provided.
• After experiencing their services, the reviewer found that Empacare was just not what they were looking for, as they needed more range of motion and not just babysitting services.
• There were issues with communication within the agency, as caregivers did not talk or follow up among each other.

Review

The feedback regarding Empacare’s services conveys a mixed bag of experiences from families seeking home care for their loved ones. While some clients praised the professionalism and reliability of their caregivers, others expressed significant dissatisfaction with the initial service delivery. This duality highlights the critical importance of consistency in care, especially when families are entrusting caregivers with their loved ones' well-being.

One client articulated her disappointment after contracting with Empacare for four hours of weekly service. The first visit was particularly underwhelming; no bathing, clothing changes, or housekeeping tasks were performed. Despite the initial promise of support, this lackluster experience led to the cancellation of services and a complete refund of $1,150 that had been paid in advance. Such an experience underscores the need for agencies to meet established expectations right from the onset to foster trust and satisfaction among clients.

In contrast to this negative experience, several other testimonials reflected positive interactions with both the agency and its caregivers. One family highlighted their satisfaction with the care provided to their father at home. They noted that the caregiver was not only reliable but also committed to addressing their father's personal care needs effectively. Timeliness and dependability were key factors mentioned; such attributes resonate deeply with families seeking reassurance that their loved ones are being cared for properly during crucial times.

Another glowing review came from a family who enlisted care for their father-in-law. They were particularly pleased with how the caregiver formed a companionship with him while also managing essential daily tasks like preparing lunch. Here, too, qualities such as courtesy and professionalism stood out as highly valued aspects of Empacare's service delivery. Their appreciation extended to the agency's willingness to accommodate flexible scheduling—a feature often paramount for families balancing multiple responsibilities.

Empacare's community offerings also received praise from one satisfied reviewer who spoke about Bridgecreek—an establishment affiliated with Empacare. The client reported that both parents enjoyed healthy meals and took part in various activities within a clean and welcoming environment. The reviewer confidently recommended Bridgecreek as an excellent choice for families looking for quality senior care services due to its caring staff and active community life.

However, it is crucial to address areas of improvement as identified by some clients' experiences over time with Empacare Homecare's services. A reviewer pointed out communication issues within the agency itself; they felt that internal coordination fell short, leading to gaps in follow-up among caregivers assigned to different visits. Although they acknowledged that most caregivers performed well during service engagements, consistent communication may enhance overall service quality significantly—ensuring that every caregiver is adequately informed about each client's individual needs.

In summary, while many families have found value in engaging Empacare’s caregiving services characterized by compassionate staff and supportive environments like Bridgecreek, there remain instances where expectations have not been met on initial encounters or through lackluster communication strategies within the agency itself. These contrasting reviews serve as vital insights into what works well and what might require attention within provider practices—both critical touchpoints that can ultimately influence decisions made by prospective clients seeking dependable home care solutions for their loved ones.

This part of Highland, California, offers convenient access to essential amenities and services for senior living. With multiple pharmacies within a short distance, obtaining necessary medications is easily manageable. Additionally, there are reputable physicians located nearby for medical care, including specialists in various fields such as plastic surgery and retinal health. A variety of dining options are available, ranging from fast food chains like McDonald's to more upscale restaurants like Orchid Thai Restaurant. Places of worship provide spiritual support and community connections, while theaters offer entertainment options for leisure activities. Several cafes like Starbucks and The Coffee Bean and Tea Leaf cater to those seeking a cozy spot to relax or socialize. In terms of healthcare facilities, hospitals such as Mountain View Surgery Center and Vantage Oncology ensure quality medical treatment when needed. Parks like Brookside Park offer green spaces for outdoor recreation, while reliable transportation services through the San Bernardino Transit Center make getting around the area convenient for seniors without personal vehicles. Overall, this neighborhood provides a well-rounded environment with accessibility to essential services suitable for senior living.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.2 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.2 miles)
• Caremark Rx (4.5 miles)
• Ascend Pharmaceuticals (4.5 miles)
• CVS Pharmacy (4.7 miles)

Physicians

• Inland Heath Care Group (0.1 miles)
• Merkel, Clifford Dr - Merkel Clifford MD FAAOS (4 miles)
• Farhad Ardeshirpour, MD - Facial Plastic Surgeon (4.1 miles)
• Benjamin Bradford MD (4.1 miles)
• Retinal Consultants Of Southern California (4.1 miles)
• California Orbital Consultants (4.2 miles)
• Aesthetic Skin & Laser Medical Center: Steven E. Hodgkin, MD (4.5 miles)

Restaurants

• McDonald's (0.3 miles)
• Panda Express (0.4 miles)
• Orchid Thai Restaurant (0.9 miles)
• McDonald's (1 miles)
• In-N-Out Burger (1.1 miles)
• Serrano Vista Cafe (2.8 miles)
• Rock & Brews (2.8 miles)

Places of Worship

• Packinghouse Church (3.4 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (4.3 miles)
• Crosswalk Church (4.8 miles)
• The River Christian Reformed Church (5.6 miles)
• Trinity Church (6.3 miles)
• National Association of Seventh Day Adventist Dentists (6.4 miles)

Theaters

• Mountain Grove 16 (3.5 miles)
• Studio Movie Grill (4.5 miles)
• Regal San Bernardino & RPX (5.9 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (4.4 miles)
• The Coffee Bean and Tea Leaf (4.4 miles)
• Starbucks (4.8 miles)
• Panera Bread (5.2 miles)
• Stell Coffee & Tea Company (5.3 miles)
• Starbucks (5.4 miles)

Hospitals

• Mountain View Surgery Center (4.7 miles)
• Vantage Oncology (4.8 miles)
• San Bernardino Medical Group (4.9 miles)
• Loma Linda Ambulatory Care Center (4.9 miles)
• Jerry L Pettis Memorial (6 miles)

Parks

• Brookside Park (5.5 miles)
• Leonard Bailey Park (5.9 miles)

Transportation

• San Bernardino Transit Center (6.1 miles)