Windsor Gardens Care Center Of Hayward

Pros

• The physical therapy and occupational therapy staff at Windsor Gardens Care Center are dedicated and work hard to help clients improve their physical skills.
• The housekeeping staff are friendly and contribute positively to the environment of the facility.

Cons

• Residents at Windsor Gardens Care Center experience neglect and lack of proper attention, leading to severe health deterioration.
• The facility fails to provide adequate nourishment, resulting in issues such as anemia for residents.
• There are reports of unreported incidents of theft and bruises among residents, raising concerns about safety and care standards.
• Call bells often go unanswered for extended periods, leaving residents without timely assistance.
• Meals served are often cold or unrecognizable, leading to dissatisfaction with food quality.
• Management is unresponsive to complaints, creating an atmosphere where issues are ignored rather than addressed.
• Despite some positive feedback about physical therapy services, overall care and cleanliness in the facility remain substandard.

Review

Windsor Gardens Care Center in Hayward has faced several serious allegations regarding the quality of care provided to its residents, and numerous families have voiced their deeply concerning experiences. A recurring theme among these reviews is the neglect that patients like C.C. have experienced, leading to significant deterioration in their health and overall well-being. One reviewer vividly described how C.C., who had previously been able to walk, was left unattended for over a week without receiving necessary therapy. The lack of attention not only halted his rehabilitation but resulted in him losing the ability to walk altogether. Further compounding this neglect was improper feeding, which led to anemia and an alarming development of an open bed sore within just eight days of care at Windsor Gardens.

The management and operational standards at Windsor Gardens Care Center have been sharply criticized as substandard. While some reviews noted that the physical therapy department was exemplary—a rare bright spot amid numerous complaints—the overall environment leaves much to be desired. Reports indicate that other aspects of care, including food quality and room conditions, fail to meet acceptable levels of service. Many families reported that meals were often cold or unrecognizable, with one mother even describing a weekend dinner consisting solely of a chicken salad sandwich. Such dietary inadequacies raise critical concerns about the nutritional needs being met for vulnerable populations like the elderly.

Moreover, reports point to systemic issues involving staff shortages and inadequate response times when residents call for help. One individual recounted how call bells went unanswered for up to 20 minutes—an unnerving wait for someone who may be in distress or need immediate assistance. This chronic understaffing means that essential needs are overlooked, leading not only to dissatisfaction but also putting residents at risk for further complications due to delayed responses.

The communication from management regarding critical health matters has also come under scrutiny. Families highlighted incidents where they were not informed about COVID-19 cases within the facility, which raises questions about transparency and safety protocols in dealing with infectious diseases. The lack of openness can leave families feeling blindsided by health crises that could potentially have been mitigated through proper communication from staff.

Adding insult to injury is the reported atmosphere within Windsor Gardens itself—families have expressed frustration over management's dismissive attitude towards complaints about care quality or incidents like unexplained bruises on their loved ones’ bodies, which were brushed off as mere signs of aging rather than signals of potential abuse or neglect. Such dismissiveness adds another layer of emotional turmoil for concerned family members who are already grappling with worry over their loved ones' conditions.

In conclusion, it appears evident from various testimonials that Windsor Gardens Care Center has significant areas requiring improvement if it hopes to provide safe and nurturing care for its residents. The combination of neglectful practices resulting in detrimental health outcomes, poor food service standards, long response times from staff, insufficient management accountability, and lack of communication leaves little confidence in its capabilities as a suitable nursing facility. Families are strongly urged to investigate alternative options when seeking care for their loved ones; ensuring they receive compassionate and competent support during such vulnerable stages in life is paramount.

Physicians

• Dr Mark Mandel M.D. - Optima Medical Assoc (0.5 miles)
• Kaiser Medical Offices (3.5 miles)
• Kaiser Permanente Pediatrics (3.5 miles)
• Reproductive Science Center (7.8 miles)
• Luxor Dental Prosthodontics & Implant Surgery (8.4 miles)
• Golden State Dermatology (8.9 miles)
• Foothill Optometric Group (8.9 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1 miles)
• Rite Aid (1 miles)
• Walgreens (1 miles)
• Safeway Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2 miles)

Transportation

• Castro Valley BART Station (0.8 miles)
• South Hayward BART Station (3.3 miles)
• Union City BART Station (6.9 miles)
• Terminal 2 (7.9 miles)
• Southwest Airlines Ticket Counter (7.9 miles)
• JSX (7.9 miles)
• Oakland International Airport (OAK) (8 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1.1 miles)
• Starbucks (5.6 miles)
• Boba Bliss (7.8 miles)
• Panera Bread (8 miles)
• Philz Coffee (8.4 miles)
• Joe & The Juice (8.4 miles)

Restaurants

• McDonald's (1 miles)
• Chipotle Mexican Grill (1.1 miles)
• McDonald's (1.2 miles)
• McDonald's (2.1 miles)
• In-N-Out Burger (3.3 miles)
• Sonic Drive-In (4.7 miles)
• Top Hatters Kitchen & Bar (5.5 miles)

Hospitals

• Eden Medical Center (1.6 miles)
• Kaiser Permanente Post-Acute Care Center (2.1 miles)
• Kaiser Permanente San Leandro Labor & Delivery (5.3 miles)
• Washington Hospital Heliport (9.9 miles)

Parks

• Bay Trees Park (1.8 miles)
• Castro Valley Park and Community Center (2.1 miles)
• Parsons Park (2.7 miles)
• Lake Chabot Regional Park (2.9 miles)
• Eden Landing Ecological Reserve (4.7 miles)
• Chabot Park (4.9 miles)
• Beard Staging Area, Alameda Creek Regional Trail (6.7 miles)

Places of Worship

• First Baptist Church Of Castro Valley (2 miles)
• Bethel Presbyterian Church Of San Leandro (4.2 miles)
• Wat Buddhanusorn (8 miles)
• Bay Area Chinese Bible Church (9.7 miles)