11834 Inglewood Avenue, Hawthorne, CA 90250
For more information about senior living options: (844) 490-3973
The staff and residents make this location manageable, and families are encouraged to be present; one reviewer thanks them for caring enough. The place is described by at least one reviewer as excellent. A family member loves all the staff, trusts them with their mom, and notes she is bathed as scheduled and more when requested. The facility has a big day room with a large TV, games, and bingo, providing enjoyable activities for residents. Residents are fed three times a day with snacks, and staff paint their nails to make them feel pretty. The facility supports family visits via FaceTime or calls, helping stay connected.
They report that staff neglected their mother and did not inform the family in a timely manner. They call for nurses to have their licenses revoked due to patient neglect. They describe the facility as filthy and roach-infested with zero compassion for patients. They allege a respiratory therapist slapped their loved one, and that a room was fumigated with people inside, leading to infection and pneumonia. They say blankets and clothes were not properly cleaned, staff were rude, and some nurses lacked basic respect for patients. They claim nurses stole items from their mom, and that the patient developed sepsis and bed sores with misleading or absent explanations. They recount seeing a black eye and scratches on a resident, with no satisfactory accountability or response from staff or management. They note visitation restrictions and very poor customer service. They assert some CNAs lack empathy and professionalism, with reports of patient abuse. They describe an unsafe environment with poor care and communication contributing to infections and other complications.Imperial Crest is a facility that draws starkly different reactions from families and residents, with a large share of comments centering on safety, cleanliness, and the human touch of care. Several reviewers note that when families are present, care can feel more manageable and responsive, and some express appreciation for staff who seem to value and support their loved ones. One person underscored this perspective by saying that the staff and residents make the location manageable and that families need to be present, thanking those who care enough. But alongside that sentiment sits a chorus of serious concerns from others who describe the atmosphere as chaotic, dirty, and distressing.
A recurring thread in the negative reviews is a sense of neglect and broken communication during critical moments. Some families questioned why staff did not contact them during or after troubling events, including a poignant allegation that when signs suggested a parent was near death, there was no timely call to the family. The phrase about "signs of sleeping" being the mother's passing, and the expectation that someone should have alerted relatives, appears as a distressing motif. This sense that families were not kept informed or involved at crucial times contributes to a pervasive fear that loved ones are not being monitored with appropriate urgency or transparency.
Filth, pests, and odors are repeatedly described as core problems. Multiple reviewers assert the facility is dirty, with roaches or bugs mentioned in a way that has left some readers unsure how to interpret the situation. Complaints extend beyond insects to include smells, urine, and vomit, with one account describing a room that had been fumigated while residents remained inside, resulting in infection and subsequent emergency department visits. The sentiment is that cleanliness is inconsistent at best, and at times unsafe, with a sense that basic hygiene and infection control are not reliably upheld.
There are alarming accusations about the quality of direct care and patient handling. Reviewers recount incidences of neglect, rough treatment, and disrespect from staff, including an allegation that a respiratory therapist slapped a loved one. Others speak of rude or indifferent behavior from CNAs and nurses, with some noting a lack of empathy or respect when the patient does not share the same family circle as the caregivers. Reports of being left in or returned to soiled or uncomfortable conditions - such as diapers left on for hours or delays in changing - paint a picture of inconsistent attentiveness. There are also concerns about safety, including bedsores and even sepsis linked to perceived delays or gaps in care, and accounts of missing or stolen belongings from a patient who could not advocate for herself.
Visitation and accountability emerge as themes alongside care quality. Several reviewers mention restrictions on visiting or difficulties in seeing loved ones, describing barriers that make it hard to monitor care or provide timely support. The involvement of external watchdogs, including ombudsmen and the Health Department of Los Angeles, is cited as evidence that serious concerns have drawn official attention. One reviewer even notes that investigations were already known to these agencies, suggesting a backdrop of ongoing scrutiny. The sense across these statements is that families feel the system is not fully aligned with patient safety and transparent complaint resolution.
Amid the heavy negative feedback, a contrasting thread exists: not every account is bleak. A member of the community shares a positive view of Imperial Crest based on long-term observation of their mother. They describe steady care after a stroke, including regular bathing, scheduled routines, accessibility to activities, and a family-friendly environment like a big day room with a TV and social activities. This perspective highlights that the facility can provide meaningful engagement, even if problems persist for others. It also mentions positive touches like nail care, events, and family-accessible arrangements that help a resident feel cared for and connected.
In discussing staff composition and culture, several reviewers point to variability in performance and training. Some comment that CNAs come from diverse backgrounds and may not always be fully aligned with the facility's standards, while others suggest that the local climate of healthcare work should cultivate compassion in all staff - arguing that care should be universal, not dependent on whether the patient is a family member or a stranger. The critique sometimes shifts toward systemic issues - low staffing, inconsistent supervision, or a sense that financial pressures overshadow patient-centered care - questions that many family members say need urgent attention and corrective action.
Overall, the range of experiences at Imperial Crest paints a facility that is at once capable of providing legitimate, life-affirming care for some residents and profoundly troubling for others. The negative voices converge on a core concern: the safety, dignity, and ongoing well-being of residents depend on consistently high-quality care, transparent communication, clean and safe surroundings, and genuine compassion from the staff. Those calling for accountability urge families to involve ombudsmen and health authorities, to document concerns, and to demand actions that prevent harm. At the same time, a minority voice offers that, with the right family involvement and a dedicated team, there is potential for positive, meaningful care within the same walls.
105 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Los Angeles International (3 miles away) Long Beach (Daugherty) (14 miles away) Burbank-Glendale-Pasadena (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Imperial Crest Health Care Center in Hawthorne, CA is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and inviting environment where seniors can enjoy a fulfilling and active lifestyle.
The amenities at Imperial Crest Health Care Center are designed to enhance the quality of life for its residents. A beauty salon is available on-site for grooming and pampering needs, while cable or satellite TV is provided for entertainment. Community operated transportation is readily available to provide convenient access to nearby attractions and appointments. A computer center allows residents to stay connected with loved ones and engage in online activities, while the fitness room encourages physical activity and wellness. The fully furnished apartments offer comfortable living spaces, and private bathrooms ensure privacy. Residents can also enjoy spending time in the gaming room, outdoor space, or small library. Wi-Fi/high-speed internet is accessible throughout the community.
Care services at Imperial Crest Health Care Center are comprehensive and tailored to individual needs. With 24-hour call systems and supervision, residents can feel safe knowing that assistance is readily available when needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time, while meal preparation and service accommodate special dietary restrictions including diabetes diets.
To promote mental wellness, Imperial Crest Health Care Center offers a mental wellness program that focuses on emotional well-being through various therapeutic approaches. Transportation arrangements are made for non-medical purposes as well as doctors' appointments.
Dining at Imperial Crest Health Care Center is exceptional with restaurant-style dining where meals are prepared by skilled chefs who cater to special dietary restrictions.
Engaging activities are an integral part of life at Imperial Crest Health Care Center. The concierge services ensure that residents have access to personalized assistance whenever needed. Fitness programs encourage physical activity, while planned day trips allow residents to explore new places and create memorable experiences. Resident-run activities provide opportunities for social interaction and connection. Additionally, scheduled daily activities offer a variety of options to keep residents engaged and entertained.
Imperial Crest Health Care Center is located in a vibrant community with numerous amenities nearby. Residents have access to four cafes, parks, pharmacies, and restaurants within close proximity. Transportation options are abundant, making it easy for residents to explore the local area. Places of worship and theaters are also conveniently located nearby.
Overall, Imperial Crest Health Care Center offers a warm and caring environment where seniors can enjoy a fulfilling lifestyle while receiving the care they need.
Imperial Crest Health Care Center is located at 11834 Inglewood Avenue, Hawthorne, CA 90250 in Los Angeles County, California
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