Usc Verdugo Hills Hospital in Glendale, CA
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1812 Verdugo Boulevard, Glendale, CA 91208
For more information about senior living options: (844) 490-3973
The facility was excellent, with wonderful nursing care and skilled PAs and MDs who did everything just right. The ICU staff showed professionalism, compassion, and genuine humanity in caring for their loved one. The staff before and after surgery were great, and the overall experience was greatly appreciated. The cleaning staff member was incredibly kind, respectful, and professional, easing a stressful moment. The hospital is a hidden gem with unmatched care from the entire team. The doctors and nurses treated patients with kindness and made them feel at home. The MRI staff were professional, courteous, and stress-free, making the procedure smooth. The L&D and postpartum nurses were attentive and helpful, providing excellent care.
They waited eight hours to be seen in the ER, with no beds or chairs available. The front desk said the only timely way to be seen was if someone was dying. The ER was severely understaffed, leading to hours-long waits and little patient contact. They were billed hundreds or thousands after being told there would be no charges, then saw upcharged or disputed bills later. Staff were rude, uncaring, or lacked basic compassion, including a nurse who spoke to them condescendingly. The environment was dirty and poorly maintained, with dirty equipment and unkempt facilities. The care was described as negligent, with poor monitoring, misdiagnoses, and upcoding of visits. A dementia care program was accused of causing harm and being dangerous to patients. They felt discriminated against, with perceptions of racial/ethnic bias in treatment. Discharge planning and communication were so poor that family members felt misled or ignored. Some reviewers called the ER “the worst” or a “clown show” and warned others to avoid it. There were reports of critical delays in pain relief, imaging, and essential treatments, sometimes forcing patients to seek care elsewhere.USC Verdugo Hills Hospital in Glendale is best suited for families that need serious inpatient care delivered by capable, committed teams, particularly in ICU, obstetrics, and post-surgical settings, and for patients who live nearby and can tolerate a hospital with a variable emergency department experience. The campus sometimes shines when beds and staffing cooperate, but the ER’s performance is inconsistent enough to alter the overall calculus. Those whose priority is a reliably fast, frictionless emergency visit should strongly consider alternatives. Numerous reviews center on hours-long waits, perceived neglect, and communication gaps in the ER, with several accounts describing how triage, bed availability, and discharge planning can stretch into problematic delays. In short, the facility can be a lifeline for complex inpatient needs, yet it does not uniformly deliver the kind of urgent, streamlined emergency care that many families expect.
On the positive side, the hospital earns real credibility for inpatient excellence. ICU care is repeatedly praised for professionalism, compassion, and steady, skilled teamwork during life’s most fragile moments. Postoperative and discharge experiences in other units reflect similarly high standards when patients are admitted and staffed appropriately; several reviewers highlight attentive nurses, thoughtful physicians, and a sense of humanity that sustains families through difficult episodes. Obstetrics and newborn care also emerge as dependable strengths, with expectant mothers and new families reporting compassionate, competent support and efficient coordination across the care team. The smaller, more intimate scale of the campus appears to translate into meaningful, hands-on attention in the right moments, and the facility’s clean, orderly environment contributes to a sense of safety during serious illness or major procedures.
Yet the cons that surface in the reviews are not easily dismissed. The ER stands out as the most volatile element, described by many as slow, crowded, and under-resourced, with waits stretching for hours even for non-life-threatening concerns. Front-desk communication is regularly criticized, and caregivers recount experiences where patients waited without timely assessment, or where critical pain management was delayed. Billing and administrative practices appear to compound frustration, with reports of surprise charges, coding disputes, and confusing billing processes that undermine trust in the care experience. Several reviews raise concerns about disparities in treatment and a perceived lack of empathy or attentiveness in urgent moments, including disquieting accounts of discharge planning that felt unsafe or inadequately explained. Taken together, these patterns point to systemic gaps in ER throughput, consistent bedside care, and reliable communication under pressure.
Those strengths provide a meaningful offset in specific, high-need contexts. For families facing complex surgeries, ICU recovery, or active obstetric care, the hospital’s clinical depth and the proven capability of its care teams can translate into superior outcomes and a steadier, more compassionate experience than would be expected at facilities with weaker inpatient cores. The ability to access lab results and notes through the patient portal adds a practical edge, enabling better-informed conversations with clinicians even when the environment is busy. When caseloads are manageable, the communication and coordination between departments can be precise and reassuring, creating a reliable backbone for a patient’s course from admission through recovery. In those windows, USC Verdugo Hills demonstrates the level of care that warrants trust and continued reliance.
For families weighing options, the decisive question centers on whether urgent ER reliability or inpatient depth is the primary need. If timely emergency care is non-negotiable, alternatives with stronger throughputs and more predictable triage will be preferable. If the priority is stable, high-quality inpatient management, especially for ICU-level monitoring, complex post-surgical care, or OB services, this hospital can outperform peers, provided the care team is engaged and staffing is adequate. When choosing, consider requesting assignments with staff who have demonstrated consistency in the units that matter most, and leverage patient-experience resources to escalate concerns before they derail the patient journey. Proximity and affiliation with the Keck network offer practical advantages, but the ER’s volatility remains a meaningful constraint to weigh.
The bottom line is pragmatic: USC Verdugo Hills Hospital is a practical choice for families with significant inpatient needs who understand that the ER experience is uneven. It excels in the inpatient arenas where every detail matters, ICU, obstetrics, and carefully coordinated post-op care, driven by teams praised for competence and compassion. It falters in routine emergency care, where long waits, mixed bedside attention, and administrative friction have left many families frustrated or frightened. Decisions should hinge on the likelihood of requiring urgent ER care versus needing robust inpatient services. For the latter, this hospital represents a strong option, capable of delivering life-changing outcomes when the system is not overwhelmed. For the former, exploring alternatives with steadier emergency throughput is a prudent safeguard to protect time, comfort, and peace of mind.
18 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (8 miles away) Los Angeles International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Usc Verdugo Hills Hospital in Glendale, CA offers a comfortable and convenient assisted living community. The community is fully furnished and features amenities such as a dining room, garden, outdoor space, telephone, and Wi-Fi/high-speed internet access. Housekeeping services are provided to ensure a clean and well-maintained environment.
Residents can receive assistance with activities of daily living like bathing, dressing, and transfers. The staff is trained in diabetes care and can provide specialized diets for those with special dietary restrictions. Meal preparation and service are also available.
The community offers scheduled daily activities to keep residents engaged and entertained. Additionally, there are various amenities nearby including cafes, parks, pharmacies, restaurants, theaters, and hospitals. This makes it easy for residents to enjoy outings or seek medical care when needed.
Overall, Usc Verdugo Hills Hospital provides a supportive environment where seniors can enjoy their independence while receiving the care they need in a beautiful setting.
This part of Glendale, California offers a diverse range of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. With multiple pharmacies nearby such as CVS and Walgreens, access to medical supplies and prescriptions is easily accessible. There are also several hospitals in the vicinity including Glendale Adventist Medical Center and Providence St Joseph Medical Center for any urgent medical needs. For recreational activities, there are several parks within a short driving distance where one can enjoy outdoor activities and nature walks. The area also boasts a variety of dining options ranging from fast food chains like McDonald's to more upscale restaurants like Castaway. Additionally, for those who enjoy coffee or tea, there are multiple cafes including Starbucks and Lavender & Honey Espresso Bar. Transportation options include Hollywood Burbank Airport for easy travel opportunities. Overall, this part of Glendale provides a mix of convenience, healthcare services, dining options, recreational activities, transportation access, and places of worship for seniors to consider when choosing a place to live.
Usc Verdugo Hills Hospital is located at 1812 Verdugo Boulevard, Glendale, CA 91208 in Los Angeles County, California
Usc Verdugo Hills Hospital on seniors.fyi includes 5 photos including images showing building, architecture, exterior, trees, entrance, healthcare, physical therapy, and more.
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