Usc Verdugo Hills Hospital
Save1812 Verdugo Boulevard, Glendale, CA 91208
For more information about senior living options: (844) 490-3973
USC care has been exceptional. The nurses were very giving, doing their job. One reviewer rated the personnel a 10.
The hospital left a patient alone in severe pain for over an hour and forty minutes, described as neglect. The ED was described as woefully understaffed, causing long waits and poor care. A supervisor was accused of indifference and not taking patient concerns seriously. A staff member allegedly laughed when answering the phone. The ED visit was billed at over $3,800 with accusations of upcoding and lack of upfront cost transparency. An unnecessary pregnancy test was performed, charged nearly $500. A surgeon was accused of denying adequate pain relief and showing indifference to the patient's pain. A nurse leader was described as condescending toward a distressed patient. The waiting room was hot and access to water was limited. A reviewer alleged racial bias by a practitioner and advised others not to go if they are white.A troubling pattern emerges from a collection of accounts about experiences at USC Verdugo Hills and the surrounding USC care network. Across these reviews, families and patients describe urgent care encounters that ranged from underwhelming to shocking, with repeated themes of understaffing, long waits, and a perception that compassion and clear communication were missing when people were at their most vulnerable. The stories vary - from late-night ER episodes to billing concerns and perceptions of discrimination - but they share a common thread: people in pain or distress felt ignored, rushed, or dismissed, sometimes for hours on end.
One dramatic account centers on a daughter whose mother arrived at 1:30 a.m. in severe pain and was not attended to again for an extended period. An X-ray, the reviewer says, needed to be "sent out" to be read and would reportedly take four hours. A blood pressure cuff was applied, but after that, there was no nurse or doctor returning to check on the patient for more than an hour and forty minutes, and no one could explain the delay. The daughter, in tears, had to call the hospital and demand a supervisor. Only after that intervention did someone check on the patient, who was then in the process of walking out due to a perceived lack of care. The review goes on to recount a staff member's dishonorable behavior - laughter on the phone when answering - and a supervisor who maintained that the facility was "busy" and that there was only one doctor. The overall impression left is one of neglect rather than care, with the patient and her family feeling abandoned in pain and dismissed by leadership that failed to intervene.
Other reviews echo the critique of understaffing and excruciating waits. A patient describes waiting three hours in a crowded, hot ED waiting room where water was scarce (the only water source being a fountain) and where even basic triage processes felt disjointed. This resident saw blood work conducted and could access the results via a patient portal, but there was little to no meaningful physician interaction or discharge guidance. The reviewer also contends with alarming billing issues - over $3,800 charged for an ED visit with several tests that felt unnecessary, and the absence of transparent, upfront cost information. They describe upcoding concerns (a higher complexity code for professional services was billed without a corresponding in-person examination) and a lack of clear communication about what was being charged or what the test results meant, as well as no discharge instructions. The overall sentiment is one of frustration with both care and the financial process, even prompting the reviewer to escalate the matter to patient experience and compliance.
A separate account intensifies concerns about discrimination and the quality of care. The reviewer asserts experiences of racial bias and notes a troubling lack of empathy toward a Latin American patient. Quotations attributed to a practitioner - "Nothing is wrong with you, is just what you always had and you always will" - are presented as evidence of dismissive attitudes, while the reviewer suggests that the hospital culture may reflect uneven treatment based on race. The reviewer also mentions poor follow-through, including not receiving discharge instructions and a sense that some clinicians minimized symptoms rather than investigating serious possibilities. The post highlights a climate of fear and mistrust among minority patients who felt their concerns were not taken seriously.
Another recurring issue is the management of pain and the perception that some clinicians undervalue patient suffering. One patient recounts a situation where, after declaring significant pain, a surgeon would not provide adequate relief and even questioned whether to continue certain medications. This account frames the care environment as dismissive and, at times, unethical, arguing that diagnosing or treating without fully understanding the patient's medical history violated ethical norms. The reviewer expresses a clear wish for more attentive, patient-centered care and an expectation that physicians and surgeons treat pain with appropriate seriousness rather than deferring to rigid judgments about medication and treatment plans.
Family members of patients, including a registered nurse who is also a daughter, describe encounters with perceived leadership gaps and staff indecision. In one detailed account, a 62-year-old father is admitted with severe abdominal pain and is initially aided by a charge nurse who later dismissively scolds him for expressing his pain. The nurse's tone - "MY GOD, I said stay in the seat" - is cited as emblematic of a broader pattern of unprofessional, even cruel, interactions. The daughter details a prolonged ED stay - nearly 14 hours - without consistent rounds, updates, or opportunities to accompany her father back to care spaces. There is mention of a "nurse leader" who failed to check in or appear during the entire period, leaving the family to witness ongoing distress without adequate support or advocacy. This review frames the experience as not only a failure of individual caregivers but a failure of leadership and accountability within the department.
Amidst these negative experiences, some reviews acknowledge pockets of positive care and acknowledge the complexity of running an emergency department. One reviewer notes that USC care has been exceptional in several recent procedures, suggesting that quality can still be found within the network. Others admit that the ED is crowded and under stress, with long waits and high patient volumes contributing to perceived lapses in care. These contrasting accounts imply a systemic tension: dedicated clinicians who strive to help patients in the face of staffing pressures and logistical challenges, against a backdrop of patient experiences that feel neglected, miscommunicated, or financially opaque. The mixed feedback points to a hospital system struggling with resource allocation and patient-centered communication in high-demand settings.
Taken together, the collection paints a portrait of a hospital environment where urgent medical care, patient comfort, and clear communication can be inconsistent. The most persistent concerns center on understaffing and prolonged waits, with patients sometimes left alone in pain and families feeling the weight of delayed or withheld care. Billing and administrative practices appear opaque and troubling to many, with allegations of upcoding and unexpected charges that compound the distress of an already stressful medical situation. Allegations of discrimination and unprofessional behavior further complicate the picture, suggesting a culture where some patients feel unseen or dismissed. While some reviewers acknowledge examples of good care within the same system, the prevailing themes call for stronger accountability, better staffing, clearer communication, and a renewed commitment to the dignity and care of every patient who seeks help in a time of vulnerability.
18 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (8 miles away) Los Angeles International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Usc Verdugo Hills Hospital in Glendale, CA offers a comfortable and convenient assisted living community. The community is fully furnished and features amenities such as a dining room, garden, outdoor space, telephone, and Wi-Fi/high-speed internet access. Housekeeping services are provided to ensure a clean and well-maintained environment.
Residents can receive assistance with activities of daily living like bathing, dressing, and transfers. The staff is trained in diabetes care and can provide specialized diets for those with special dietary restrictions. Meal preparation and service are also available.
The community offers scheduled daily activities to keep residents engaged and entertained. Additionally, there are various amenities nearby including cafes, parks, pharmacies, restaurants, theaters, and hospitals. This makes it easy for residents to enjoy outings or seek medical care when needed.
Overall, Usc Verdugo Hills Hospital provides a supportive environment where seniors can enjoy their independence while receiving the care they need in a beautiful setting.
This part of Glendale, California offers a diverse range of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. With multiple pharmacies nearby such as CVS and Walgreens, access to medical supplies and prescriptions is easily accessible. There are also several hospitals in the vicinity including Glendale Adventist Medical Center and Providence St Joseph Medical Center for any urgent medical needs. For recreational activities, there are several parks within a short driving distance where one can enjoy outdoor activities and nature walks. The area also boasts a variety of dining options ranging from fast food chains like McDonald's to more upscale restaurants like Castaway. Additionally, for those who enjoy coffee or tea, there are multiple cafes including Starbucks and Lavender & Honey Espresso Bar. Transportation options include Hollywood Burbank Airport for easy travel opportunities. Overall, this part of Glendale provides a mix of convenience, healthcare services, dining options, recreational activities, transportation access, and places of worship for seniors to consider when choosing a place to live.
Usc Verdugo Hills Hospital is located at 1812 Verdugo Boulevard, Glendale, CA 91208 in Los Angeles County, California
Usc Verdugo Hills Hospital on seniors.fyi includes 5 photos including images showing building, architecture, exterior, trees, entrance, healthcare, physical therapy, and more.
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