Comcare Home Health

Pros

• Leslie was excellent; she explained everything, was very caring, and ensured problems were taken care of.
• Felicia was proactive in coordinating care, arranging supplies, and communicating the nurse schedule.
• Marissa is great; she answers questions promptly and responds to concerns, contributing to a strong team.
• Irina Burlatskya is extremely knowledgeable, goes above and beyond, and helped Sam's injury heal significantly.
• Donna Jean is excellent; she spends ample time with patients and covers every detail.
• The Flores family praised Irina Burlatskya and Marissa for outstanding care and expressed heartfelt gratitude.

Cons

• The nurse failed to bring the necessary supplies to repack an open wound, blaming it on others and not taking responsibility.
• The company is described as unreliable, with nurses not showing up or calling to explain delays.
• The staff are labeled untrained and unwilling to visit smaller facilities.
• Customer service is criticized for not returning calls and for poor communication from the office.
• Patients have to pay out-of-pocket for basic supplies that should be provided by the company.
• The care coordinator is described as uniformed, lost, and confused, leading to poor care coordination.
• Reviewers advise not to use the company, especially if Kaiser refers patients to it.
• The company has been reported to health authorities and Kaiser for unprofessional service.

Review

The collection of reviews about this home health provider reveals a striking contrast between moments of outstanding, compassionate care and long stretches of frustration and disappointment. On the high end, several patients describe nurses who took the time to explain procedures, listened carefully, and made their patients feel truly cared for. On the low end, others recount missed visits, lack of supplies, and a pattern of poor communication that left families anxious and paying out of pocket for basic needs. Taken together, the accounts sketch a provider that can deliver exceptional nursing when the right people are on duty, but that also struggles with reliability and consistency across staff and operations.

One glowing thread runs through multiple anecdotes about individual nurses who went above and beyond. Leslie is repeatedly praised for her excellence: she explained everything clearly, was incredibly caring, and ensured that all problems were addressed. Donna Jean (last name noted as Negn) is described as excellent as well, spending substantial time with the patient, going over all the details, and making a patient request feel manageable. Another nurse, Irina Burlatskya, RN, earns extraordinary praise for her competence and the dramatic progress she helped a patient named Sam achieve after a below-the-kelowamputee scenario, with comments like "walks on water" and "in four weeks the injury healed to the size of a dime." The Flores family explicitly thanks Irina and adds that the case manager Marissa worked with Irina to ensure top-tier care. There are other positive notes too, such as Felicia stepping in as a consistent nurse following a doctor's instructions and the office staff coordinating supplies and scheduling to ensure care continues smoothly.

The most critical reviews focus on a handful of recurring, troubling patterns. One observer recounts the worst care imaginable: a nurse who came to repack an open wound but arrived without any supplies, insisting the problem wasn't his fault. This person questioned whose fault it was and pointed out that redressing a wound should come with the necessary tools. The frustration here centers on unprepared staff and the expectation that patients should endure delays or obtain required supplies themselves. These accounts highlight a fundamental expectation in home health: visits should be well-equipped and ready to perform the procedure when the nurse arrives.

Beyond individual visit flaws, many reviewers describe a broader sense of unreliability and poor communication. Repeated phrases complain about not returning calls, not providing timely updates, and staff who "don't communicate" or "state they don't go to small facilities," which leaves families feeling abandoned. Several reviews mention Kaiser as a partner with the agency, sometimes with explicit warnings that Kaiser referrals should be approached with caution; patients recount delays in getting a nurse, miscommunications in scheduling, and care coordinators who seem overwhelmed or uninformed. There are even strong admonitions to "run the other way" and to consider other providers if Kaiser refers you to this company.

The patient experience over time also reveals scheduling and operational chaos. Reports describe appointments that are promised but repeatedly not kept, with nurses not showing up or not calling to explain the absence. Some patients report being forced to cover the cost of supplies out of pocket because the agency failed to deliver what was needed for basic wound care and dressing changes. There are complaints about blocked numbers, hold times, and inconsistent follow-up, leaving families waiting for care that never arrives or arrives far later than needed for urgent conditions. The sense conveyed is that, while the company may have capable nurses, the administrative side frequently undermines the care experience.

Amid the negative feedback, there are persistent threads of hope and resilience. Families speak of particular nurses who became trusted, even beloved, members of their care team. The Marin-like praise for Irina Burlatskya, and the gratitude shown to Marissa, the care manager, suggest that a core group within the organization can deliver truly excellent care with real, measurable impact on patients and families. The Flores family's testimony about Sam's recovery underscores the potential for transformative results when highly skilled nurses engage deeply with patients and collaborate effectively with family members and other providers. These stories illustrate that the provider's capacity for excellent care exists, but it hangs on the right personnel, consistent communication, and reliable logistics.

In sum, the reviews depict a landscape of high-variance care. On the one hand, there are standout nurses like Leslie, Donna Jean, Felicia, and Irina Burlatskya, supported by responsive office staff and a proactive care manager in Marissa, who collectively create deeply positive experiences and meaningful progress for patients. On the other hand, the organization is described as unreliable and poorly coordinated in many cases, with missed visits, lack of supplies, poor communication, and complicated relationships with Kaiser that can leave patients feeling neglected and financially burdened. The strongest takeaway is that patient outcomes and satisfaction appear closely tied to the individual nurse and the efficiency of the administrative team. If someone is considering this service, it may be wise to request known, highly rated nurses, confirm supply readiness before visits, and verify a concrete, reliable communication plan with the office to avoid the kinds of issues that many families report.

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (4.7 miles)
• CVS Pharmacy (4.8 miles)
• Rite Aid (5 miles)

Parks

• Hahamongna Watershed Park (1.6 miles)
• Brookside Park (4.2 miles)
• Cleland Ave Bicentennial Park (6.4 miles)
• Glassell Park Recreation Center (6.5 miles)
• Arroyo Seco Park (6.5 miles)
• Garfield Park (6.9 miles)
• Lacy Park (7.4 miles)

Hospitals

• Glendale Adventist Medical Center (4.1 miles)
• Medical 2 unit (4.2 miles)
• Huntington Memorial Hospital Nicu (5.6 miles)
• Providence St Joseph Medical Center (8.1 miles)

Restaurants

• In-N-Out Burger (4.2 miles)
• McDonald's (4.8 miles)
• McDonald's (4.8 miles)
• Porto's Bakery & Cafe (4.9 miles)
• McDonald's (5 miles)
• In-N-Out Burger (5.2 miles)
• Din Tai Fung (5.3 miles)

Cafes

• Starbucks (4.6 miles)
• Lavender & Honey Espresso Bar (5.1 miles)
• Charlie's Coffee House (6.7 miles)
• Proof Bakery (7.1 miles)
• Starbucks (7.3 miles)
• Starbucks (7.4 miles)
• Starbucks (7.8 miles)

Theaters

• AMC The Americana at Brand 18 (5.4 miles)
• AMC Burbank 16 (6.6 miles)

Places of Worship

• San Marino Community Church Nursery School (7.8 miles)
• Saint Rita's Catholic Church (8.9 miles)

Transportation

• Terminal A (8.7 miles)
• Hollywood Burbank Airport (BUR) (8.7 miles)
• Baggage Claim (8.8 miles)
• Burbank Airport Ride Share Pick Up (8.8 miles)