Comcare Home Health in La Canada, CA

Pros

• Leslie was excellent.
• Felicia is a caring nurse who coordinated the necessary supplies and care.
• Marissa is great; she answers questions and responds to concerns.
• Irina Burlatskya is extremely knowledgeable and brings joy to families; her care helped Sam heal.
• Donna Jean is an excellent nurse who spends a lot of time with patients.
• Ms. Marnetta Wilson is a dedicated, on-time, customer-oriented nurse who communicates with the physician.
• The LVN on the third visit did an excellent job, working overtime and explaining everything.

Cons

• They received the worst care ever because the nurse didn't bring supplies to repack an open wound.
• They reported poor customer service and unreturned calls, with messages left for the owner going unanswered.
• They warned others to avoid ComCare, describing it as unreliable, unprofessional, and even suggesting it should be banned.
• They described the service as horrible, with nurses arriving late or not showing up and failing to coordinate appointments.
• They noted that patients frequently paid out of pocket for supplies that should have been supplied by the agency.
• They complained about nurses who were rude, inconsistent, or not properly trained, including language barriers affecting communication.
• They reported dangerous lapses in care, such as nurses not having necessary supplies for essential procedures like catheterization.
• They claimed Kaiser referrals often resulted in no care or delays, advising people to choose a different provider.

Review

This home health provider is best suited for families that need skilled nursing at home and can actively supervise the care process. When a nurse is a good match, the clinical work can be genuinely strong: thorough wound care, careful explanations, and ongoing monitoring that keeps a treatment plan on track. There are standout clinicians whose patient, detail-focused approach earns trust and delivers real value to families and physicians alike. However, reliability is uneven, and staffing consistency matters as much as individual talent. For patients with complex wound care, post-surgical rehabilitation, or high-care needs, the right clinician can move outcomes meaningfully; the caveat is that success depends on matching with dependable staffing and solid office support.

Those who cannot tolerate frequent no-shows, late arrivals, or inconsistent communication should consider alternatives. Families must be prepared to supervise visit timing, confirm that supplies travel to the home, and escalate problems quickly. Kaiser referrals add another layer of complexity in some cases, with reports of care coordinators struggling to align schedules or to convey urgency. If local coverage matters and travel time from outside facilities erodes timeliness, expect more variability since some visits come from clinicians based farther away. In short, this agency fits a hands-on, engaged family model rather than a passive, fixed-schedule arrangement.

On the upside, when a clinician arrives prepared and patient-focused, one-on-one care can be excellent. Several nurses have been praised for spending meaningful time with patients, reviewing every aspect of care, and coordinating with physicians to adjust treatment as needed. Effective case managers or coordinators can also make a positive difference by staying responsive and keeping families informed. Yet the downside is pronounced: recurring no-shows and delays, frequent supply problems, order errors, and communication gaps that leave families scrambling. Language barriers and uneven staff training further erode reliability, while billing confusion and unexpected out-of-pocket costs compound the stress of care.

To mitigate risk, families should tighten their selection criteria upfront. Demand named nurses with verifiable track records, and insist on a predictable visit window rather than open-ended arrival times. Confirm that necessary medical supplies accompany the nurse, and establish a clear pre-visit communication policy to prevent last-minute surprises. Appoint a primary care manager who coordinates the cadence, and implement a formal escalation path if a visit is missed or delayed. When Kaiser is involved, use that relationship to press for tighter collaboration or to activate a backup plan with another provider if needed. A short trial period with measurable targets - punctuality, supply accuracy, and proactive communication - helps distinguish dependable teams from the rest.

Real-world experiences show a stark contrast between the best and the worst outcomes. The most meaningful successes occur when a clinician demonstrates professional competence, patience, and practical know-how - especially around wound care, mobility support, and the use of equipment. The most memorable praise goes to nurses who anticipate needs, document clearly, and coordinate with physicians, while a handful of staff are repeatedly described as rushed, poorly trained, or difficult to communicate with. The overall pattern underscores a crucial point: when operations falter - no-shows, misorders, and unreturned calls - the clinical promise quickly dissolves into frustration and risk.

Bottom line: this agency is not a safe default for families seeking steady, predictable home health service. It can work for those willing to be highly involved, who are able to lock in trusted clinicians, and who demand tight office follow-through and clear protocols. For many households, however, the risk of missed visits and administrative chaos outweighs the potential clinical upside. Consider alternatives with stronger, location-specific coverage and more transparent service standards. If choosing ComCare, approach it as a tightly managed arrangement: secure named nurses, enforce strict visit windows, and establish rapid escalation procedures. With disciplined oversight, capable clinicians can deliver meaningful care; without it, the negatives quickly eclipse the positives.

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (4.7 miles)
• CVS Pharmacy (4.8 miles)
• Rite Aid (5 miles)

Parks

• Hahamongna Watershed Park (1.6 miles)
• Brookside Park (4.2 miles)
• Cleland Ave Bicentennial Park (6.4 miles)
• Glassell Park Recreation Center (6.5 miles)
• Arroyo Seco Park (6.5 miles)
• Garfield Park (6.9 miles)
• Lacy Park (7.4 miles)

Hospitals

• Glendale Adventist Medical Center (4.1 miles)
• Medical 2 unit (4.2 miles)
• Huntington Memorial Hospital Nicu (5.6 miles)
• Providence St Joseph Medical Center (8.1 miles)

Restaurants

• In-N-Out Burger (4.2 miles)
• McDonald's (4.8 miles)
• McDonald's (4.8 miles)
• Porto's Bakery & Cafe (4.9 miles)
• McDonald's (5 miles)
• In-N-Out Burger (5.2 miles)
• Din Tai Fung (5.3 miles)

Cafes

• Starbucks (4.6 miles)
• Lavender & Honey Espresso Bar (5.1 miles)
• Charlie's Coffee House (6.7 miles)
• Proof Bakery (7.1 miles)
• Starbucks (7.3 miles)
• Starbucks (7.4 miles)
• Starbucks (7.8 miles)

Theaters

• AMC The Americana at Brand 18 (5.4 miles)
• AMC Burbank 16 (6.6 miles)

Places of Worship

• San Marino Community Church Nursery School (7.8 miles)
• Saint Rita's Catholic Church (8.9 miles)

Transportation

• Terminal A (8.7 miles)
• Hollywood Burbank Airport (BUR) (8.7 miles)
• Baggage Claim (8.8 miles)
• Burbank Airport Ride Share Pick Up (8.8 miles)