Valley Pointe Nursing & Rehabilitation Center

Save

  • Interior

    A modern, minimalist room with sleek furniture and a geometric wooden floor.

  • Outdoors

    Two girls dressed in costumes, one as a classic character and the other in a fairy-like outfit, enjoying a day out.

  • Building

    A sign for Valley Pointe in front of a building with ivy-covered walls and parked cars.

  • Architecture

    A view of two contrasting buildings, showcasing modern architecture alongside a more traditional structure.

  • Landscaping

    A vibrant planter featuring a palm and colorful flowers, enhancing the outdoor space.

  • Outdoor

    A playful moment featuring two individuals in humorous costumes, one dressed as a banana and the other resembling an animal.

  • Lobby

    A modern office waiting room featuring sleek furniture and a calming water feature.

  • Hallway

    A modern hallway featuring gray walls, illuminated ceiling lights, and framed artwork along the sides.

Valley Pointe Nursing & Rehabilitation Center

20090 Stanton Avenue, Castro Valley, CA 94546

For more information about senior living options: (844) 490-3973

4.2 from 62 reviews
5 stars
45
4 stars
5
3 stars
1
2 stars
2
1 stars
9

Skilled Nursing Facility

Overall Review of Valley Pointe Nursing & Rehabilitation Center

Pros

  • pro Valley Pointe is an excellent facility with friendly staff and a clean environment.
  • pro The staff are amazing, supportive, and attentive to patients.
  • pro Aminta and Jeffrey are excellent nurses who are attentive, personable, and consistently available.
  • pro The building feels like home, and the overall atmosphere is welcoming.
  • pro The food is excellent, and the nutritious meals and daily activities support residents' recovery.
  • pro Antisha coordinates care with open communication, making processes smooth and accessible.
  • pro The case manager Rocio and her team, including nurse May and physical therapist Kenny, provide exceptional care and are fluent in Chinese.
  • pro Valley Pointe Rehabilitation Center exceeds expectations with top-notch care in a warm and welcoming environment.

Cons

  • pro They criticize the staff for not understanding vegetarianism and for suggesting leafy salad as a meal.
  • pro They say evening staff fail to honor quiet time, making it hard to sleep.
  • pro They describe the facility as chaotic: dementia patients scream nonstop, and staff are unresponsive and overworked, with nurse waits of 10?30 minutes.
  • pro They note there is no designated provider line and efforts to reach a provider go unanswered, with voicemail often full.
  • pro They report understaffing leading to slow responses; night call buttons can take 25 minutes or more, and diaper changes take over 40 minutes.
  • pro They describe the food as bland and unappetizing.
  • pro They report missing personal belongings (underwear, shoes, iPhone) and poor accountability for residents' items.
  • pro They raise privacy and safety concerns: bathrooms lack locks, so residents are walked in on naked; oxygen adjustments aren't made and orders can be misread.
  • pro They mention medical safety issues, including a COVID infection during stay and misread orders affecting care (e.g., albuterol restrictions).
  • pro They fault a social worker for dropping the ball and not providing help.

Review

Valley Pointe Nursing & Rehab Center comes across in many voices as a place with real warmth and a strong sense of care, wrapped in a clean, home-like environment. Several reviews describe the facility as well-maintained and welcoming, with an atmosphere that feels friendly and supportive. The building itself often earns praise for its pleasant, house-like feel, and many residents and families emphasize that the staff work hard to create a hopeful, comforting environment. Across the board, there is a consistent thread of appreciation for the people who staff the center and the care they provide on a day-to-day basis.

Among the most memorable positive experiences are the thank-yous extended to individual nurses who go above and beyond. Aminta and Jeffrey, in particular, are repeatedly singled out as excellent and attentive, with patients feeling comfortable, well-cared-for, and confident in their hands. They're described as personable and consistently available when needed, which leaves a lasting impression of trust and reassurance for families and residents alike. The same sentiment of gratitude recurs for other members of the care team, including the case manager highlights and therapy staff who make residents feel supported at every stage of recovery. A common refrain is that the nursing and rehab teams are compassionate, knowledgeable, and dedicated to making the healing journey as pleasant as possible.

Complementing these stories of individual excellence are broader testimonials about the quality of care and the commitment of staff to residents' well-being. For example, one reviewer notes a highly personalized experience with a social services director and a team that speaks Chinese fluently, which helped ease communication and navigation of the care process. The distinct impression left by several families is that the staff genuinely treats residents like family, working hard to balance clinical needs with emotional support. For some families, the facility's approach to care - emphasizing active engagement, meaningful therapy, and daily enrichment - has made a real difference in their loved ones' lives and recovery.

Yet, alongside the positive stories, there are equally clear concerns that recur across multiple accounts. A common challenge highlighted is the reality of being understaffed and the resulting delays in care. Reviewers report lengthy waits for assistance, with nurses and aides sometimes taking 10 to 30 minutes or more to respond, particularly at night. The frustration is palpable for families who rely on timely support for essentials like diaper changes or responding to the call button, with some noting that calls can go unanswered for extended periods. One sensitive aspect of the experience is the tension between providing a peaceful, quiet environment for rest and the need for prompt, attentive care in urgent moments.

Another significant area of concern centers on communication and access to information. Several reviews point to difficulties in reaching a designated provider line or connecting with a patient's clinical team, sometimes describing voicemail boxes that are full or ineffective channels for updates. In one case, family members specifically commended a social worker for her compassion but criticized a separate social worker for dropping the ball in returning assistance after discharge. The overall message is that, while many staff members are capable and caring, gaps in communication and responsiveness can create anxiety for families navigating complex medical and insurance processes.

Dietary considerations also surface as a crucial theme. The experiences shared by residents who follow vegetarian or lactose-free diets reveal a disconnect between dietary needs and menu planning. One individual reports being offered leafy salad as a main meal despite clear dietary restrictions, noting that a more balanced plant-based approach would be helpful. The expectation of staff and a dietitian who truly understand vegetarianism and dairy-free requirements appears unmet in some cases, with concerns about being served meals that include regular milk. This highlights the importance of a coordinated, informed approach to nutrition for residents with specific dietary needs.

There are dramatic, troubling anecdotes that reinforce the complexity of balancing safety, comfort, and dignity in a care setting. One review mentions a chaotic environment in the dementia unit, describing loud, nonstop activity and perceived staff unresponsiveness. Other accounts recount safety and privacy issues, such as locked-door policies, bathroom access without adequate privacy, and instances where basic needs (like oxygen adjustments, temperature control, or personal belongings) were not promptly addressed. While these stories contrast with the more glowing affirmations, they underscore that patient safety, privacy, and consistent responsiveness are critical opportunities for improvement.

Despite the spectrum of experiences, a consistent note across many reviews is deep appreciation for the facility's core strengths: a clean, welcoming environment; dedicated, compassionate staff; and a commitment to care that centers the resident's dignity and comfort. Families repeatedly acknowledge the personal, human touch - the willingness of staff to listen, to coordinate care with attentiveness, and to advocate for their loved ones. There is genuine pride in the teamwork that makes residents feel supported every day, and in the thoughtful gestures - from translational kindness to meticulous attention from therapy and nursing staff - that can make a difficult transition smoother.

In summary, Valley Pointe emerges as a place with considerable strengths and undeniable warmth, anchored by hardworking, caring professionals who strive to treat each resident with respect and individualized attention. At the same time, the reviews illuminate tangible areas for improvement: ensuring dietary plans align with vegetarian and lactose-free needs, enhancing night-time quiet hours without compromising urgent care, strengthening connectivity between families and providers, and addressing safety and privacy concerns with decisive, consistent action. Taken together, the experiences reflect a facility that deeply values its residents and their families while recognizing the ongoing need to optimize staffing, communication, and personalized care across all departments.

Features

Housing

  • 50 resident community capacity 50 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Metropolitan Oakland International (7 miles away) Metropolitan Oakland International (7 miles away)
  • San Francisco International (16 miles away) San Francisco International (16 miles away)
  • San Jose International (25 miles away) San Jose International (25 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Valley Pointe Nursing & Rehabilitation Center in Castro Valley, CA is a well-appointed and comfortable assisted living community. With a range of amenities and care services, residents can enjoy a high level of comfort and support.

For entertainment, residents can relax in their fully furnished rooms with cable or satellite TV or spend time outdoors in the garden or outdoor spaces. There is also a small library for those who enjoy reading. Wi-Fi/high-speed internet is available throughout the facility for convenience.

The dining experience at Valley Pointe is designed to be restaurant-style, with delicious meals prepared and served to accommodate special dietary restrictions. Care services include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, as well as assistance with transfers. The staff also provides medication management and follows diabetes diets when necessary.

In terms of activities, there are resident-run activities that promote socialization and engagement within the community. Scheduled daily activities are also offered to keep residents entertained and mentally stimulated.

Convenience is another advantage of this community, as it is located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worships, and hospitals for easy access to additional services when needed.

Overall, the Valley Pointe Nursing & Rehabilitation Center offers a comprehensive package of amenities and care services to ensure the comfort and well-being of its residents.

Videos

Nearby Places of Interest

Hospitals

  • Eden Medical Center (0.1 miles)
  • Kaiser Permanente Post-Acute Care Center (1 miles)
  • Kaiser Permanente San Leandro Labor & Delivery (4.1 miles)

Restaurants

  • McDonald's (0.4 miles)
  • Chipotle Mexican Grill (0.8 miles)
  • McDonald's (2.2 miles)
  • McDonald's (2.3 miles)
  • In-N-Out Burger (2.4 miles)
  • Top Hatters Kitchen & Bar (3.9 miles)
  • Sonic Drive-In (6.2 miles)

Cafes

  • Starbucks (0.7 miles)
  • Starbucks (1.6 miles)
  • Starbucks (6.9 miles)
  • Boba Bliss (8.3 miles)
  • Philz Coffee (8.4 miles)
  • Joe & The Juice (8.5 miles)
  • Panera Bread (8.8 miles)

Parks

  • Castro Valley Park and Community Center (0.7 miles)
  • Lake Chabot Regional Park (1.4 miles)
  • Parsons Park (1.5 miles)
  • Bay Trees Park (1.9 miles)
  • Chabot Park (3.3 miles)
  • Eden Landing Ecological Reserve (5.4 miles)
  • Redwood Regional Park (7.8 miles)

Pharmacies

  • Walgreens (0.8 miles)
  • Safeway Pharmacy (0.9 miles)
  • Walgreens (1 miles)
  • CVS Pharmacy (1.1 miles)
  • Rite Aid (1.3 miles)
  • CVS Pharmacy (1.6 miles)
  • Walgreens (2.7 miles)

Transportation

  • Castro Valley BART Station (0.9 miles)
  • South Hayward BART Station (4.7 miles)
  • JSX (6.6 miles)
  • Terminal 2 (6.7 miles)
  • Southwest Airlines Ticket Counter (6.7 miles)
  • Oakland International Airport (OAK) (6.8 miles)
  • Escape Lounge (6.9 miles)

Places of Worship

  • First Baptist Church Of Castro Valley (1.2 miles)
  • Bethel Presbyterian Church Of San Leandro (2.8 miles)
  • Bay Area Chinese Bible Church (8.4 miles)
  • Wat Buddhanusorn (9.6 miles)

Physicians

  • Dr Mark Mandel M.D. - Optima Medical Assoc (1.7 miles)
  • Kaiser Medical Offices (4.5 miles)
  • Kaiser Permanente Pediatrics (4.5 miles)
  • Reproductive Science Center (7.6 miles)
  • Luxor Dental Prosthodontics & Implant Surgery (8.2 miles)
  • Golden State Dermatology (9.9 miles)
  • Foothill Optometric Group (9.9 miles)

Frequently Asked Questions

Where is Valley Pointe Nursing & Rehabilitation Center?
What photos are available for Valley Pointe Nursing & Rehabilitation Center in Castro Valley, California?

Nearby Communities

Skilled Nursing Facility in Nearby Cities

Related Resources

  • adult day careEncouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent

    Adult day care programs offer essential support and activities for older adults, yet many hesitate to participate due to concerns about independence and stigma. To alleviate these apprehensions, families should facilitate open discussions, explore financial resources, suggest trial visits, and collaborate with healthcare providers to highlight the benefits of such services for both the participants and their caregivers.

  • living will definitionComprehensive Exploration of Living Wills and Other Advance Directives

    Living wills and advance directives are crucial legal documents that outline an individual's healthcare preferences when they cannot make decisions themselves, enhancing patient autonomy and alleviating family stress during medical crises. The article emphasizes the need for these documents to be personalized, legally valid, and regularly updated, while also encouraging communication about end-of-life wishes among family members and healthcare providers.

  • living will definitionA Detailed Exploration of Living Wills and Advance Directives

    The article examines living wills and advance directives, highlighting their significance in expressing healthcare preferences for those unable to communicate due to illness or incapacity. It discusses their historical development, legal components, limitations, practical drafting advice, and the importance of clear communication among families and healthcare professionals regarding end-of-life decisions.