East Bay Post-Acute

Pros

• The rehab team provides top-notch quality care and helps patients regain strength.
• The staff are amazing and truly give great care.
• The facility is beautiful, clean, bright, and well-maintained.
• Families trust the staff with their loved ones' health and wellness.
• The maintenance team is friendly and attentive, even providing a bird feeder so patients can watch birds.
• The kitchen changes have improved the food quality.
• The therapy team is supportive and encouraging.
• Admissions are smooth and pleasant thanks to Antisha.
• The facility and staff make residents feel at home, with many caring staff members highlighted.
• The nursing and CNA staff are frequently described as excellent, with several individuals noted for outstanding care.
• East Bay Post Acute focuses on helping residents return home in the healthiest and happiest way possible.
• Overall, the experience is described as reliable, caring, and welcoming.

Cons

• There's a specific lady who's always screaming for help and no one helps.
• The receptionist who answered the call was very rude and hung up.
• The nurses are untrained.
• The staff is not helpful, and they let patients starve.
• This place is a toilet.
• If you have private insurance, do not come here; workers' compensation patients are treated poorly.
• The facility rarely answers the phone when people call.
• The meals were described as prison food and not aligned with dietary needs.

Review

East Bay Post Acute in Castro Valley, CA has earned a strong reputation from many who have experienced care there, especially those recovering from surgery or navigating rehabilitation. Several reviewers describe the facility as clean, bright, and welcoming, with a sense that great effort is made to help residents regain strength and return home. The praise often centers on the level of attention given to rehabilitation, the warmth of the staff, and the overall atmosphere that feels supportive during challenging recovery periods. A number of visitors point to the leadership of the rehab team as a key factor in the positive experiences, highlighting personalized rehab plans and hands-on guidance.

A prominent thread across the testimonials is the impact of the rehab and therapy teams. The staff frequently named include Rehab leadership, Erik, Erica, Andrea, Devin, and others who are described as attentive, patient, and encouraging. Reviewers frequently note that therapy teams stay engaged with patients, pushing them to regain function while offering reassurance and practical strategies for everyday activities. For some families, the therapy process and therapists' efforts feel instrumental in helping patients make real progress, with several accounts emphasizing how therapists, CNAs, and nurses work together to keep care focused on getting residents back home as soon as safely possible. In several cases, individual caregivers - such as Erica or Erik - are singled out as going above and beyond, making a meaningful difference in someone's stay.

Family members repeatedly recount positive experiences beyond direct clinical care. Grandchildren, spouses, and adult children describe staff who are approachable, responsive, and genuinely invested in their loved ones' wellbeing. Admissions-related support also surfaces as a strength in some accounts, with Antisha and her team described as smooth and reassuring during the transition process. The sentiment is that, when the process works well, it can make a difficult time feel manageable, and the facility's emphasis on a friendly, comforting environment helps families feel more at ease about the care their loved ones receive.

The facility's environment itself is repeatedly praised. Reviews highlight a clean, bright, and pleasant setting, with mentions of recent landscaping and a willingness to improve ambiance, such as new outdoor aesthetics and a tidy interior. The outdoor patio and even a simple act like providing a bird feeder to enjoy watching birds through the patio window contribute to a sense of a welcoming, homelike environment. The maintenance crew is noted for timely fixes, with stories of things like TV issues being promptly resolved, which adds to the overall impression of a well-maintained place that takes residents' comfort seriously.

While many reviews are glowing, there are also candid criticisms that warrant attention. A few accounts describe serious concerns about care quality, responsiveness, and communication. One reviewer characterized the facility as falling short on basic needs, alleging delayed call light responses, untrained nursing staff in some cases, and dietary practices that did not align with medical instructions, including a claim of unsuitable food for someone with a specific dietary plan. Another patient described a much harsher experience, highlighting late med pass times, poor meal quality, and what they perceived as an unfriendly environment created by management. These voices emphasize that experiences can vary dramatically from one resident to the next and from one shift to another.

Communication and responsiveness also appear as a point of divergence among reviews. A recurring concern is inconsistent phone accessibility and responsiveness, with some reviewers noting that calls to the facility are not always returned or answered promptly. This inconsistency can add stress for families navigating visits, updates, and discharge planning, even as other reviewers report highly supportive interactions with staff along similar lines of care. In some instances, positive references to specific staff members and departments exist alongside broader critiques about administration or frontline responsiveness, underscoring that customer experience can hinge on day-to-day staff availability and communication dynamics.

Overall, East Bay Post Acute is portrayed as a facility with strong potential and real strengths in rehabilitation-focused care, staff dedication, and a comforting environment. Many patients and families give clear credit to the rehab team, nursing staff, admissions coordinators, and maintenance crews for making meaningful differences during recovery. Yet, there are some significant caveats voiced by others, including concerns about consistency in care quality, timely responses to call lights, and the adequacy of meals and medical management in certain cases. The mix of praise and critique suggests that experiences at East Bay Post Acute can be highly individualized, deeply shaped by staff shifts, specific caregivers assigned, and how well a resident's medical and nutritional needs are understood and respected on a day-to-day basis.

This part of Castro Valley, California, offers a diverse range of amenities that cater to the needs of seniors. With multiple hospitals and pharmacies in close proximity, residents can easily access medical care and prescriptions. In addition, there are various restaurants and cafes nearby for dining options. The presence of BART stations and the Oakland International Airport provides convenient transportation options for those looking to travel or visit loved ones. For leisure activities, there are several parks and places of worship within a short distance. Moreover, a variety of physicians and healthcare facilities are available in the area to ensure comprehensive medical support. Overall, this neighborhood provides a well-rounded environment for seniors looking for convenience, comfort, and accessible healthcare services.

Hospitals

• Eden Medical Center (0.1 miles)
• Kaiser Permanente Post-Acute Care Center (1.1 miles)
• Kaiser Permanente San Leandro Labor & Delivery (4.2 miles)

Restaurants

• McDonald's (0.3 miles)
• Chipotle Mexican Grill (0.6 miles)
• McDonald's (2.1 miles)
• McDonald's (2.3 miles)
• In-N-Out Burger (2.5 miles)
• Top Hatters Kitchen & Bar (4.1 miles)
• Sonic Drive-In (6.1 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (1.4 miles)
• Starbucks (6.8 miles)
• Boba Bliss (8.2 miles)
• Philz Coffee (8.3 miles)
• Joe & The Juice (8.4 miles)
• Panera Bread (8.7 miles)

Pharmacies

• Walgreens (0.6 miles)
• Safeway Pharmacy (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.9 miles)

Transportation

• Castro Valley BART Station (0.7 miles)
• South Hayward BART Station (4.6 miles)
• JSX (6.8 miles)
• Terminal 2 (6.9 miles)
• Southwest Airlines Ticket Counter (6.9 miles)
• Oakland International Airport (OAK) (6.9 miles)
• Escape Lounge (7.1 miles)

Parks

• Castro Valley Park and Community Center (0.8 miles)
• Lake Chabot Regional Park (1.5 miles)
• Parsons Park (1.5 miles)
• Bay Trees Park (1.8 miles)
• Chabot Park (3.5 miles)
• Eden Landing Ecological Reserve (5.3 miles)
• Redwood Regional Park (7.9 miles)

Places of Worship

• First Baptist Church Of Castro Valley (1.2 miles)
• Bethel Presbyterian Church Of San Leandro (2.9 miles)
• Bay Area Chinese Bible Church (8.6 miles)
• Wat Buddhanusorn (9.4 miles)

Physicians

• Dr Mark Mandel M.D. - Optima Medical Assoc (1.5 miles)
• Kaiser Medical Offices (4.5 miles)
• Kaiser Permanente Pediatrics (4.5 miles)
• Reproductive Science Center (7.5 miles)
• Luxor Dental Prosthodontics & Implant Surgery (8.1 miles)
• Golden State Dermatology (9.7 miles)
• Foothill Optometric Group (9.8 miles)