3333 Springhill Drive, No Little Rock, AR 72117
For more information about senior living options: (844) 490-3973
Across the board, the experiences people shared about Arkansas Cardiology and the Baptist Health system paint a picture of care that can be deeply reassuring, personal, and professionally competent, but also one that can disappoint when processes stumble or standards slip. Several patients singled out physicians who left a lasting positive impression, and they described a culture of listening, attentiveness, and genuine concern for heart health. Dr. Mendoza and Dr. Conley were frequently mentioned as standout clinicians - the former earning praise for taking time to talk with patients and making them feel like they were in good hands, the latter described as both talented and caring. A number of reviewers emphasized trust in these doctors, with one noting a 1000% trust in Dr. Conley for heart care. For many, the experience also extended beyond the doctors to the broader team, including excellent nurses and supportive clinic staff.
Cardiology-specific experiences reveal a pattern of reliable, long-term relationships and continuity of care. Patients spoke highly of ongoing care from clinicians like Kristie Cronkhite, praising the staff as a whole for being professional and thorough. Some visits were efficient and well-organized, with reports of bone density tests, lab work, and injections completed with minimal wait times. The message from several reviews is that when the care team is aligned and communicative, the experience feels comprehensive and courteous, with patients feeling seen and valued rather than rushed through. There were also reminders, however, that the patient experience can vary - some patients pointed to opportunities for improvement, such as the need for more time with patients and more consistent kindness at the front desk or in the parking area.
Beyond the cardiology rooms, the system was often described as delivering "excellent care" with "short wait times" and a generally efficient process from emergency departments to hospital stays. Several reviewers highlighted friendly, efficient staff, on-time appointments, and a process-driven approach that kept things moving without sacrificing attention to patient concerns. Descriptions like "Excellent care, friendly and professional," "EXCELLENT DOCTOR, explains everything," and "They treated us very well, promptly, and patiently with the people waiting" recurred, underscoring a strong core of performance that makes people feel confident in the care they're receiving. A common thread was also the sense that the care team was proficient and communicative, taking time to cover all issues and concerns during visits.
There were also deeply positive experiences related to family members undergoing procedures. A detailed account of a grandmother's surgical journey highlighted a sequence of compassionate, considerate caregivers: Raquel at surgery check-in offering warmth and comfort, Brenden and Hope preparing her with clear explanations, Bailey and Ashley on the night shift keeping her comfortable, and Zari and Coretta on the day shift consistently delivering patient-centered care. The reviewers emphasized compassionate communication, steadiness, and professionalism across multiple shifts, even noting that the overall experience stood out as exceptional - save for one negative exception on the night shift. This narrative illustrates how a coordinated, compassionate team can transform a difficult medical experience into something reassuring for patients and families.
Yet the system is not without its significant shortcomings in some accounts. One harrowing review recounted an overnight admission in which a used needle and medication were found on the room floor, and dust coated surfaces overhead; the patient described staff as barely present and was left waiting for hours for an IV line to be removed after being told they would be discharged. Other accounts described critical lapses in care, such as a patient who felt ignored in the waiting room during an ER visit, or a new patient who experienced a very brief appointment time after overhearing a neighboring encounter. There are also recurring concerns about the frequency of wait times and bed availability - reports saying that rooms aren't always available and that patients can end up waiting in hallways or even a storage-like room when they're told a space is unavailable. In some cases, reviewers criticized the overall hospital environment - claims of poor cleanliness and loud, disruptive hallways that made rest difficult, and a sense that communication between staff could be improved.
The most troubling entries describe acute, serious lapses in safety and triage, including misdiagnosis that led to unnecessary treatment and an extended ER visit that ended with being discharged and later learning that a heart issue was present, which had to be addressed at another facility. One patient recounted a long ER wait for breathing difficulties that led to a COPD diagnosis when, in fact, heart disease later became the true diagnosis, ending with significant financial and emotional strain. Other highly negative comments painted a picture of a hospital environment where people were left bleeding in the waiting room, notes about unclean intake areas, blood found in common spaces, and a general sense that prompt medical attention was not guaranteed, especially in emergency scenarios. Finally, a stark warning said not to rely on the North Little Rock location for urgent care, highlighting a risk-averse message about the consistency of care across facilities within the system.
Taken together, the collection of reviews presents a nuanced portrait: world-class clinicians and a supportive, patient-centered core can deliver life-changing care and create genuinely positive experiences, particularly when patients are met with empathy, clear communication, and timely service. At the same time, systemic challenges - bed shortages, lengthy ER waits, inconsistent front-desk experiences, and concerns about cleanliness and safety - underscore the ongoing need for improvement. The sentiment is a mix of gratitude and hope: many patients express deep appreciation for the care they have received and the people who made a difference in their lives, while also calling for steady progress in operations, hospital conditions, and consistent bedside manner so that all patients can trust they'll receive excellent care across every shift and every department.
Baptist Health Medical Center in North Little Rock, AR is an assisted living community that offers a range of amenities and care services to provide a comfortable and convenient living experience for its residents. The community features a dining room where residents can enjoy nutritious meals prepared and served by the staff. The apartments are fully furnished with all the necessary furniture and appliances to ensure a comfortable living environment.
Residents can also take advantage of the outdoor space, including a garden area, where they can relax and enjoy nature. Housekeeping services are provided to maintain a clean and tidy living environment for all residents. Additionally, move-in coordination is available to assist new residents in settling into their new homes smoothly.
For connectivity and convenience, telephone and Wi-Fi/high-speed internet services are provided throughout the community.
The care services at Baptist Health Medical Center include assistance with activities of daily living such as bathing, dressing, and transfers. Residents with diabetes can benefit from specialized diabetes diets tailored to their individual needs. Medication management is also provided to ensure residents take their medications correctly.
The dining options at Baptist Health Medical Center cater to special dietary restrictions, providing residents with meals that meet their specific needs.
To promote an active lifestyle, scheduled daily activities are organized for residents to participate in. These activities aim to engage residents socially, physically, and mentally.
In terms of nearby amenities, there are three cafes, one park, eight pharmacies, 18 physicians' offices, 37 restaurants, three transportation options, two places of worship, one theater nearby. This ensures that residents have access to various services and entertainment options within close proximity.
Overall Baptist Health Medical Center in North Little Rock provides a comprehensive assisted living community that emphasizes comfort, convenience, and quality care for its residents.
Baptist Health Medical Center is located at 3333 Springhill Drive, No Little Rock, AR 72117 in Pulaski County, Arkansas
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