Baptist Health Medical Center

3333 Springhill Drive, No Little Rock, AR 72117

For more information about senior living options: (844) 490-3973

4.5 from 100 reviews
5 stars
80
4 stars
6
3 stars
4
2 stars
2
1 stars
8

Skilled Nursing Facility

Overall Review of Baptist Health Medical Center

Pros

  • pro The assistant/nurse at Arkansas Cardiology was awesome and made patients feel they were in the best hands.
  • pro Dr. Mendoza took time to talk with patients and listened to their issues, making them feel truly cared for.
  • pro The staff were respectful, on time, friendly and knowledgeable.
  • pro Patients are happy with the doctors in the Baptist Health care system, noting professionalism across the staff.
  • pro Nurses and doctors were described as awesome.
  • pro AR Cardiology staff and Dr. Mendoza provided great care and were highly recommended.
  • pro Dr. Tom Conley is fantastic - talented, thoughtful and caring.
  • pro Visits were smooth with hardly any wait times.
  • pro The care is comprehensive and courteous.
  • pro Arkansas Cardiology staff, especially Kristie Cronkhite, have been reliable and caring for years.
  • pro Julie B., a technician, was wonderful and reassuring.
  • pro The cardiac clinic staff are friendly and kind; appointments are on time.

Cons

  • pro An overnight admission reportedly involved a used needle and medication left on the floor, dust on the ceiling, and staff who were barely present, with an IV removal delayed for hours.
  • pro A cardiology visit was criticized because the doctor spent only five minutes with the new patient after hearing another patient in the room next door for about 45 minutes.
  • pro In the ER, a four-hour wait preceded a misdiagnosis of COPD, followed by a later discovery of blocked arteries requiring a quadruple bypass.
  • pro A patient warned not to go to Baptist Health North Little Rock due to being left bleeding for hours without a bandage, and dirty intake and blood areas in the ER.
  • pro The hospital was described as the dirtiest ever, with loud, disruptive behavior and poor staff communication at night.
  • pro There were reports that rooms were never available, forcing patients to wait in the waiting area or be placed in a storage room.
  • pro A reviewer claimed hospital stays could be dangerous, with someone feeling the facility would "let you die" in the waiting room.
  • pro The cardiac clinic was criticized for being unkind to patients, and parking was described as ridiculous.

Review

Across the board, the experiences people shared about Arkansas Cardiology and the Baptist Health system paint a picture of care that can be deeply reassuring, personal, and professionally competent, but also one that can disappoint when processes stumble or standards slip. Several patients singled out physicians who left a lasting positive impression, and they described a culture of listening, attentiveness, and genuine concern for heart health. Dr. Mendoza and Dr. Conley were frequently mentioned as standout clinicians - the former earning praise for taking time to talk with patients and making them feel like they were in good hands, the latter described as both talented and caring. A number of reviewers emphasized trust in these doctors, with one noting a 1000% trust in Dr. Conley for heart care. For many, the experience also extended beyond the doctors to the broader team, including excellent nurses and supportive clinic staff.

Cardiology-specific experiences reveal a pattern of reliable, long-term relationships and continuity of care. Patients spoke highly of ongoing care from clinicians like Kristie Cronkhite, praising the staff as a whole for being professional and thorough. Some visits were efficient and well-organized, with reports of bone density tests, lab work, and injections completed with minimal wait times. The message from several reviews is that when the care team is aligned and communicative, the experience feels comprehensive and courteous, with patients feeling seen and valued rather than rushed through. There were also reminders, however, that the patient experience can vary - some patients pointed to opportunities for improvement, such as the need for more time with patients and more consistent kindness at the front desk or in the parking area.

Beyond the cardiology rooms, the system was often described as delivering "excellent care" with "short wait times" and a generally efficient process from emergency departments to hospital stays. Several reviewers highlighted friendly, efficient staff, on-time appointments, and a process-driven approach that kept things moving without sacrificing attention to patient concerns. Descriptions like "Excellent care, friendly and professional," "EXCELLENT DOCTOR, explains everything," and "They treated us very well, promptly, and patiently with the people waiting" recurred, underscoring a strong core of performance that makes people feel confident in the care they're receiving. A common thread was also the sense that the care team was proficient and communicative, taking time to cover all issues and concerns during visits.

There were also deeply positive experiences related to family members undergoing procedures. A detailed account of a grandmother's surgical journey highlighted a sequence of compassionate, considerate caregivers: Raquel at surgery check-in offering warmth and comfort, Brenden and Hope preparing her with clear explanations, Bailey and Ashley on the night shift keeping her comfortable, and Zari and Coretta on the day shift consistently delivering patient-centered care. The reviewers emphasized compassionate communication, steadiness, and professionalism across multiple shifts, even noting that the overall experience stood out as exceptional - save for one negative exception on the night shift. This narrative illustrates how a coordinated, compassionate team can transform a difficult medical experience into something reassuring for patients and families.

Yet the system is not without its significant shortcomings in some accounts. One harrowing review recounted an overnight admission in which a used needle and medication were found on the room floor, and dust coated surfaces overhead; the patient described staff as barely present and was left waiting for hours for an IV line to be removed after being told they would be discharged. Other accounts described critical lapses in care, such as a patient who felt ignored in the waiting room during an ER visit, or a new patient who experienced a very brief appointment time after overhearing a neighboring encounter. There are also recurring concerns about the frequency of wait times and bed availability - reports saying that rooms aren't always available and that patients can end up waiting in hallways or even a storage-like room when they're told a space is unavailable. In some cases, reviewers criticized the overall hospital environment - claims of poor cleanliness and loud, disruptive hallways that made rest difficult, and a sense that communication between staff could be improved.

The most troubling entries describe acute, serious lapses in safety and triage, including misdiagnosis that led to unnecessary treatment and an extended ER visit that ended with being discharged and later learning that a heart issue was present, which had to be addressed at another facility. One patient recounted a long ER wait for breathing difficulties that led to a COPD diagnosis when, in fact, heart disease later became the true diagnosis, ending with significant financial and emotional strain. Other highly negative comments painted a picture of a hospital environment where people were left bleeding in the waiting room, notes about unclean intake areas, blood found in common spaces, and a general sense that prompt medical attention was not guaranteed, especially in emergency scenarios. Finally, a stark warning said not to rely on the North Little Rock location for urgent care, highlighting a risk-averse message about the consistency of care across facilities within the system.

Taken together, the collection of reviews presents a nuanced portrait: world-class clinicians and a supportive, patient-centered core can deliver life-changing care and create genuinely positive experiences, particularly when patients are met with empathy, clear communication, and timely service. At the same time, systemic challenges - bed shortages, lengthy ER waits, inconsistent front-desk experiences, and concerns about cleanliness and safety - underscore the ongoing need for improvement. The sentiment is a mix of gratitude and hope: many patients express deep appreciation for the care they have received and the people who made a difference in their lives, while also calling for steady progress in operations, hospital conditions, and consistent bedside manner so that all patients can trust they'll receive excellent care across every shift and every department.

Features

Housing

  • 12 resident community capacity 12 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Adams (4 miles away) Adams (4 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Baptist Health Medical Center in North Little Rock, AR is an assisted living community that offers a range of amenities and care services to provide a comfortable and convenient living experience for its residents. The community features a dining room where residents can enjoy nutritious meals prepared and served by the staff. The apartments are fully furnished with all the necessary furniture and appliances to ensure a comfortable living environment.

Residents can also take advantage of the outdoor space, including a garden area, where they can relax and enjoy nature. Housekeeping services are provided to maintain a clean and tidy living environment for all residents. Additionally, move-in coordination is available to assist new residents in settling into their new homes smoothly.

For connectivity and convenience, telephone and Wi-Fi/high-speed internet services are provided throughout the community.

The care services at Baptist Health Medical Center include assistance with activities of daily living such as bathing, dressing, and transfers. Residents with diabetes can benefit from specialized diabetes diets tailored to their individual needs. Medication management is also provided to ensure residents take their medications correctly.

The dining options at Baptist Health Medical Center cater to special dietary restrictions, providing residents with meals that meet their specific needs.

To promote an active lifestyle, scheduled daily activities are organized for residents to participate in. These activities aim to engage residents socially, physically, and mentally.

In terms of nearby amenities, there are three cafes, one park, eight pharmacies, 18 physicians' offices, 37 restaurants, three transportation options, two places of worship, one theater nearby. This ensures that residents have access to various services and entertainment options within close proximity.

Overall Baptist Health Medical Center in North Little Rock provides a comprehensive assisted living community that emphasizes comfort, convenience, and quality care for its residents.

Nearby Places of Interest

Hospitals

  • Baptist Health Medical Center (0 miles)
  • St Vincent Infirmary North (2.2 miles)
  • St Vincent Health System (2.3 miles)
  • Arkansas Children's Hospital (4.8 miles)
  • Arkansas Childrens Hospital- NICU (4.9 miles)
  • Arkansas Federation Of Families For Children's Mental Health (6.3 miles)

Physicians

  • Orthoarkansas PA (0.2 miles)
  • Arkansas Urology (0.2 miles)
  • Arkansas Pediatric Facility (0.6 miles)
  • Dr Gregory Wood (0.6 miles)
  • Heart Clinic Arkansas (0.7 miles)
  • Etheridge Tina Marie Chi St Vincent Heart Clinic Arkansasnorth Little Rock North Little Rock (0.7 miles)
  • Arkansas Ear Nose & Throat (0.8 miles)

Restaurants

  • Cracker Barrel (0.3 miles)
  • Chick-Fil-A (0.4 miles)
  • McDonald's (0.5 miles)
  • BJ's Restaurant & Brewhouse (0.5 miles)
  • Raising Cane's Chicken Fingers (0.6 miles)
  • Chili's Grill & Bar (0.6 miles)
  • Bar Louie - McCain Mall (0.6 miles)

Theaters

  • Mccain Mall (0.7 miles)

Pharmacies

  • Walgreens (1.2 miles)
  • Kroger Pharmacy (1.2 miles)
  • Walgreens (2.2 miles)
  • Medicine Man Pharmacy (2.2 miles)
  • CVS Pharmacy (3.5 miles)
  • Walgreens (4.5 miles)
  • Cornerstone Pharmacy Main (4.6 miles)

Places of Worship

  • Park Hill Baptist Church (2 miles)
  • That.Church (3.5 miles)
  • New Life Pentecostal Church (6.5 miles)

Cafes

  • Mugs Cafe (3.1 miles)
  • Fidel & Co. (3.4 miles)
  • The Root Cafe (4.5 miles)
  • Mylo Coffee Co. (6 miles)

Parks

  • Riverfront Park (3.5 miles)
  • Little Rock Central High School Visitor Center Park (5.3 miles)
  • Allsopp Park (5.6 miles)
  • Burns Park (6 miles)

Transportation

  • Bill and Hillary Clinton National Airport (LIT) (3.8 miles)
  • Baggage Claim (3.9 miles)
  • Tsa Checkpoint Little Rock National Airport Little Rock (3.9 miles)

Frequently Asked Questions

Where is Baptist Health Medical Center?

Nearby Communities

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