Home Instead - Little Rock, AR

Pros

• The Home Instead team is compassionate, understanding, and demonstrates a strong work ethic.
• The staff are amazing and go above and beyond to make things happen.
• Clients report positive interactions and feel seen and appreciated, with flexibility in resolving issues.
• Alexis provides pleasant and supportive service, and the Home Instead team is strong and capable during tough times.
• The staff are helpful and enjoyable to work with.
• The organization delivers professional, personalized care for loved ones and the elderly.
• Home Instead supports employees returning to work after injuries, showing care for their team.
• The company is highly recommended for integrity and compassion.
• The caregivers are loving, caring, and committed to aging in place at home.
• The company offers flexible schedules, which are great for students and those with other jobs.
• The Little Rock office provides personal care that families greatly appreciate.
• Clients praise the training and the friendly, responsive staff.
• Shauna and the supervisory team are praised for prompt communication and effective issue resolution.

Cons

• They kept sending young women despite explicit requests for a man or older woman to assist the client with bathroom needs.
• The company is not the same as it used to be, with the office staff blamed for poor execution and for causing loss of clients and employees.
• Caregivers stopped showing up with no replacements, and communication with the company deteriorated to the point of unanswered calls and texts.
• The company allegedly removed the client's mother from her contract without proper notice, described as cowardly and unprofessional.
• There were claims of misleading replies about Medicaid and mileage arrangements, forcing the family to private-pay.

Review

Across the board, the sentiment about Home Instead is centered on care, compassion, and a strong sense of being heard. Many reviewers describe the company as a wonderful place to work and a reliable partner for families facing elder care. They repeatedly praise the staff for their dedication, the deep empathy shown to clients, and the genuine willingness to listen and adapt when problems arise. Several voices emphasize that the organization has a solid structure and a solid work ethic, noting that compassion and understanding are at the heart of how they operate. Even when there's a hiccup, people feel seen and appreciated, and they appreciate the team's flexibility in resolving issues.

Within the network of employees and clients, individual names stand out as touchpoints of care. Alexis is singled out as consistently pleasant and supportive, and the broader Home Instead team is described as a source of strength and power during difficult times for families. The Little Rock office is specifically praised for personal care and reliable communication, with many noting that the staff are not only professional but also genuinely caring. Barbara Jones is thanked for her role in supporting a client who was recovering from an accident, and Jennifer is remembered fondly as a caregiver who stood by a family during a loved one's final days. The consistency of care and the sense that the team is personally invested in clients' well-being come through repeatedly.

Yet the feedback isn't uniformly glowing, and several reviewers point to areas where improvement is needed. Some comments reflect concern about changes in administration and questions about office processes. A few people feel that the company's current administration or office staff don't operate with the same clarity or responsiveness they once did, expressing a desire for the return of admins from 2020 and for better communication overall. There is also a comment about pricing and perceived value, with one reviewer noting that while the care may be pricier, the quality and trust factor make it worthwhile for many families, even as others feel the administrative side could do more to keep clients and caregivers aligned.

Caregiving quality is a common thread, with many accounts highlighting the positive experiences caregivers bring to clients' lives. Reviewers describe caregivers who go above and beyond, who engage with clients meaningfully, and who provide consistent, high-quality support. The flexibility and scheduling options are repeatedly praised, especially for students or individuals who juggle caregiving with other responsibilities. Several reviewers celebrate the ability to work with Home Instead themselves as caregivers, noting supportive office staff, reliable communication, and the opportunity for overtime and steady employment. The repetition of testimonials about weekend caregivers, trusted relationships, and the personal connections formed between caregivers and clients underscores how deeply people value reliable, respectful, and attentive care.

However, not all experiences align with the ideal. One especially detailed post recounts a troubling period where a family felt they were left without sufficient caregiver coverage, resulting in a removal from a contract and significant stress for a vulnerable family member. The account describes phone and text communications going unanswered, a lack of notice or proactive planning, and questions about Medicaid-related policies. The family insists that the agency did not handle the transition with the transparency and respect they expected and ultimately found another private agency to meet their mother's needs. This perspective, while stark, is an important counterpoint that highlights the real-world consequences of staffing gaps and communication failures, even in organizations otherwise praised for their compassion and professionalism.

Despite that challenging episode, another thread in the reviews emphasizes the strength of ongoing relationships and trust built over time. Families caring for loved ones with dementia speak highly of the weekend caregivers who provide attentive, engaging care and the steady presence of supervisors like Shauna, who visits clients and maintains lines of communication. Even when costs are a consideration, these families feel that the quality of care and the trust they place in Home Instead justify the investment. The overarching message from these voices is that Home Instead can be a reliable partner when it comes to maintaining dignity, comfort, and continuity of care at home.

In sum, the collective feedback paints a portrait of a company that is deeply valued for its core strengths: compassionate caregivers, responsive and personable office staff, and a system that can deliver steady, high-quality in-home care. Families often feel seen, supported, and empowered to resolve issues, and caregivers themselves frequently express appreciation for the flexibility and the teamwork they experience. Yet there are notable cautions about administrative communication, the importance of consistent staffing, and the need for transparent, proactive planning during transitions. Taken together, the reviews show Home Instead as a provider capable of extraordinary care and warmth, with room to sharpen administrative processes and ensure consistent coverage for every client.

This area of North Little Rock, Arkansas, offers convenient access to a variety of healthcare facilities, including family medicine clinics, pediatric facilities, pain centers, and specialized physicians. In addition, there are several pharmacies nearby for easy access to medications. Residents can enjoy a diverse culinary scene with options ranging from casual eateries like Waldo’s Chicken & Beer and Tacos 4 Life to more upscale choices like Bar Louie and BJ's Restaurant & Brewhouse. For entertainment, McCain Mall is within walking distance, featuring a movie theater for leisurely outings. Those seeking spiritual fulfillment can find solace at local places of worship such as Park Hill Baptist Church and That.Church. Overall, this neighborhood presents a well-rounded environment suitable for senior living with its proximity to essential services and amenities.

Physicians

• Lakewood Family Medicine Clinic (0 miles)
• Arkansas Pediatric Facility (0.2 miles)
• Arkansas Pain Centers (0.4 miles)
• Dr Gregory Wood (0.6 miles)
• Arkansas Ear Nose & Throat (0.7 miles)
• J Michael Calhoun M.D. P.A. (0.7 miles)
• Arkansas Urology (0.7 miles)

Restaurants

• Waldo’s Chicken & Beer (0.1 miles)
• Tacos 4 Life (0.1 miles)
• Bar Louie - McCain Mall (0.2 miles)
• Golden Corral (0.3 miles)
• BJ's Restaurant & Brewhouse (0.3 miles)
• McDonald's (0.4 miles)
• Chili's Grill & Bar (0.5 miles)

Theaters

• Mccain Mall (0.3 miles)

Hospitals

• Baptist Health Medical Center (0.8 miles)
• St Vincent Infirmary North (1.5 miles)
• St Vincent Health System (1.7 miles)
• Arkansas Children's Hospital (5.3 miles)
• Arkansas Childrens Hospital- NICU (5.4 miles)
• Arkansas Federation Of Families For Children's Mental Health (6.6 miles)

Pharmacies

• Kroger Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Medicine Man Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (5.1 miles)
• Cornerstone Pharmacy Main (5.2 miles)

Places of Worship

• Park Hill Baptist Church (2.1 miles)
• That.Church (2.7 miles)

Cafes

• Mugs Cafe (3.6 miles)
• Fidel & Co. (4.1 miles)
• The Root Cafe (5.1 miles)
• Mylo Coffee Co. (6.3 miles)

Parks

• Riverfront Park (4.1 miles)
• Little Rock Central High School Visitor Center Park (5.8 miles)
• Allsopp Park (5.9 miles)
• Burns Park (5.9 miles)

Transportation

• Bill and Hillary Clinton National Airport (LIT) (4.6 miles)
• Baggage Claim (4.6 miles)
• Tsa Checkpoint Little Rock National Airport Little Rock (4.7 miles)