Fianna Hills Nursing & Rehab

Pros

• The facility was clean and provided adequate care.
• Jessica in transportation was particularly kind; her empathy was palpable.
• The housekeeping staff sang Happy Birthday to the resident in Spanish, which was very touching.
• Rhonda the social worker was very responsive.
• The staff seem friendly and caring.
• The facility is very clean, and all of the staff are amazing.
• The grandmother was treated with respect and love by everyone, and she was well fed and entertained.
• The admin and staff have been exceptional and genuinely concerned about patients.

Cons

• The food was substandard, unappetizing, and unhealthy.
• Administration never walked the halls or introduced themselves and stayed in their offices.
• The facility was consistently understaffed, negatively impacting resident care.
• There was favoritism among CNAs and a lack of accountability.
• Residents, including those with dementia, were moved multiple times.
• Pain medication was not administered promptly, causing delays in relief.
• The building appeared old and dirty, with inadequate maintenance.
• There were serious concerns about how COVID-19 was handled and policies followed.
• Several reviewers warned others not to send loved ones there due to safety and care concerns.

Review

The stories about Fianna Rehab and similar facilities come in many shades. Some families describe a clean, pleasant environment where staff members strive to do their best and where certain individuals go out of their way to show care. Others recount a sequence of troubling experiences - from mediocre meals and inconsistent attention to serious concerns about staffing, administration, and safety. Taken together, the comments reveal a place where the quality of care can feel deeply variable, depending on who is providing it and when.

A recurring gripe centers on nutrition and meals. Several reviewers were blunt that the food was not only unappetizing but sometimes nutritionally inadequate for sick and elderly residents. One family described meals that looked like "the dog threw up," with examples such as lunchmeat on stale bread, canned soup, wilted lettuce with tuna, and cheap hot dogs. Canned pears were described as hard, and the overall impression was that the culinary offerings did not meet basic standards of freshness or healthful nourishment, especially for rehab patients who need strength. This concern is amplified by the sense that food quality reflects administrative priorities more than frontline care, with many viewing it as a cost-cutting measure rather than an essential part of patient well-being. A number of families noted that when they raised grievances, the facility did respond, which suggests some responsiveness, but the overall sentiment remained that improvements in food could have a meaningful impact on residents' quality of life and recovery.

Staffing and day-to-day care emerged as another major theme, with opinions ranging from highly positive to severely critical. Some reviews paint a picture of friendly, caring personnel and a facility that feels welcoming and homey. There are mentions of staff going above and beyond in certain roles: a transportation aide named Jessica who offered genuine kindness, a housekeeping worker who sang Happy Birthday in Spanish, and a social worker named Rhonda who was responsive to concerns. Yet other accounts describe underlying problems: favoritism among certified nursing assistants, inconsistent assignments, and a sense that some shifts were under-staffed or chaotic. One reviewer recounted being pushed to work through illness, while another described snappy, tense dynamics among staff that spilled into the resident experience. In a few cases, the impression was that staff care was strong, but operational inefficiencies and personnel management issues undermined consistency and morale.

Administration and leadership press several reviewers to be more hands-on. A common thread is frustration with administrators who seemed to stay in their offices and fail to walk the halls or engage with residents and families. Commentators asked for more visible leadership, more proactive rounds, and better communication with families. Some positive notes acknowledged that the administration could be responsive - grievances addressed and changes implemented when raised - but others felt that administrative culture could be distant or disengaged, making it hard for families to know whom to contact and when to expect real change. The contrast between the more engaged staff in direct care and the more distant tone from leadership was a persistent point of concern for many.

Safety, infection control, and the overall environment during the COVID era were highlighted in several accounts. One caregiver described a painful sequence around a COVID unit, including a false positive and placement with residents who did have the disease, with serious consequences for their mother. There were reports of lengthy delays in essential medical care, such as pain medication, and concerns about wound care and general medical oversight. Some families described windows of improved conditions - cleanliness, punctuality in care, and attentive administration - but these stand out against more alarming stories of poor infection control and inconsistent medical management that left some residents vulnerable during a critical time.

Despite the troubling episodes, there were also strong positive endorsements. A number of reviewers praised the facility for its cleanliness, for staff who treated residents like family, and for administrators who demonstrated genuine concern for patient and family well-being. One mother's experience, in particular, described exceptional care from admin and staff, with regular updates and inclusive decision-making. Another family cited the facility as being well maintained and not bearing the stereotypical "nursing home" look, with residents treated with respect, love, and warmth. In these voices, Fianna Rehab is a place where kindness and attentiveness prevailed, and where loved ones could feel that their relatives were safe and cared for.

Ultimately, the collection of experiences paints a complex portrait. For some families, Fianna Rehab represents a facility that can provide solid, compassionate care when things go smoothly, with particular staff members who rise above the routine to make a difference. For others, it is a place where fundamentals - food quality, consistent staffing, proactive leadership, and robust safety practices - need substantial improvement. The common thread across many accounts is the exhortation to be proactive: advocate for a loved one, ask questions, and monitor day-to-day care closely while engaging with administrators and care teams when concerns arise. The facility appears capable of delivering genuine compassion and clean, comfortable surroundings, but the breadth of experiences suggests a steady push toward more reliable staffing, better nutrition, and more visible, engaged leadership to ensure that all residents receive consistent and thorough care.

Located in Fort Smith, Arkansas, this area is a vibrant and convenient neighborhood for senior living. With a diverse range of places of worship nearby, including Masjid Al Salam and GenesisConference, residents have ample opportunities for spiritual fulfillment. In terms of healthcare, there are several pharmacies such as Harps Pharmacy and Health Depot within close proximity, ensuring easy access to medication and medical supplies. Additionally, reputable physicians like Laster Eye Center and Sparks Family Medicine South are available for quality healthcare services. For dining options, there are popular eateries like Waffle House and McDonald's nearby, providing convenient choices for meals. The presence of entertainment venues like AMC Theater 14 offers leisure activities for seniors looking to enjoy a night out. Overall, this neighborhood offers a well-rounded community with essential amenities for seniors seeking a comfortable and convenient lifestyle in Fort Smith.

Places of Worship

• Masjid Al Salam (0.1 miles)
• GenesisConference (0.2 miles)
• Rock Church Of Fort Smith (3.9 miles)

Pharmacies

• Harps Pharmacy (0.3 miles)
• Health Depot (1.2 miles)
• Health Depot Dme (1.2 miles)
• MediSav Homecare Pharmacy (1.7 miles)
• MediSav #3 (1.8 miles)
• Walgreens (1.8 miles)
• Psg (3.1 miles)

Physicians

• Laster Eye Center (0.5 miles)
• Bodiford Eye Center (0.5 miles)
• Fort Smith Radiation Oncology (0.5 miles)
• Sparks Medical Foundation (0.5 miles)
• Sparks Family Medicine South (0.5 miles)
• Brad Russell Johnson (1.2 miles)
• Johnson Dermatology (3 miles)

Restaurants

• Waffle House (1 miles)
• McDonald's (1.1 miles)
• Taco Bell (1.1 miles)
• Popeyes Louisiana Kitchen (1.7 miles)
• Braum's (1.8 miles)
• KFC (1.9 miles)
• McDonald's (2.3 miles)

Theaters

• AMC Theater 14 (2.3 miles)

Cafes

• On-Line Shopping Store (2.4 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.6 miles)

Hospitals

• St Edward Mercy Medical Center (4.5 miles)
• St Edward Mercy Health System (4.6 miles)
• Baptist Health Foot And Ankle Clinicfort Smith Fort Smith (4.7 miles)
• The Women's Center (4.7 miles)