Methodist Village Inc

Pros

• Wonderful professionals who have true passion for their job.
• They are so caring and loving to patients and families.
• The nurses, aides and physical therapy team were all loving and caring.
• Wonderful place to work or live!
• Very happy and uplifting place. Staff is great and so is administration.
• It's clean and helpful. When you need a place like this you'll be glad it's here.
• The best such place I've ever seen.
• Great place to work (AL/ASCU), residents seem to enjoy it here.
• Getting better by the day.

Cons

• The ADON is accused of picking CNAs to blame problems on and of watching cameras only to justify getting rid of staff they dislike.
• The night shift is severely understaffed, yet administration says it's fine and doesn't need more help.
• Management doesn't care about the night shift and blames staff for everything, while cameras aren't actually watched as claimed.
• Staff receive little pay and are subjected to abuse by residents, with administration doing nothing about it; holiday pay was replaced with PTO days.
• The facility does not pay its hard workers and promises money that never gets paid; employees who demand owed wages are fired.
• The reviewer warns not to bring loved ones there.
• CNAs are described as rude to both residents and other staff; kitchen workers are cited as serving moldy food.
• Payroll checks are invalid and cannot be cashed, leading to DOL and Health Department involvement.
• Administration and some CNAs are rude and make people feel stupid.
• CNAs are forcibly moved to other halls, residents with Covid are isolated, and equipment is limited.
• The place is described as a factory atmosphere, not a true care facility, with residents' demands not respected (e.g., keeping a favorite CNA).
• Residents needing two aides are not respected; lifts are used without proper precautions.
• Rehab is criticized as inadequate and deceptive, more focused on payments than helping patients regain independence.

Review

The collection of reviews about Methodist Village and Methodist Health and Rehab paints a picture of a facility that inspires strong, at-times conflicting opinions. On one side, there is heartfelt gratitude for the people who work there and the kind, compassionate care they sometimes provide. Several commenters speak of dedicated professionals who clearly care about patients and families. Mary Reddick, for example, shares a deeply positive firsthand note: her grandmother loves the place, and she praises the nurses, aides, and physical therapy team as "loving and caring." She credits the entire staff with helping her family get home sooner and expresses sincere thanks to everyone involved. That perspective captures a reality for many residents and families who encounter staff members who are truly invested in patients' well-being and recovery.

Yet alongside those warm endorsements lies a substantial chorus of criticisms that target staffing, management practices, and overall operations. Several reviewers describe an environment where administrative decisions seem to undermine both residents' experience and staff morale. One person alleges that the assistant director of nursing actively selects CNAs "to blame things on" and that cameras are used more as a pretext to remove staff than as a genuine tool for accountability. The night shift is repeatedly characterized as severely understaffed, with the implication that those who try to help are blamed and that camera monitoring is not actually used as claimed. Pay-related grievances are also prominent, including references to holiday pay being replaced with PTO and to promises of wages that never materialize. Together, these points sketch a climate of mistrust and frustration among the front-line workforce.

Financial and employment practices emerge as a particularly painful thread. A number of reviewers state they or their colleagues were not paid what was promised, with some claiming that employees who speak up about missing pay end up being fired. The sentiment is stark: "They do not pay their hard workers," and "when an employee fights for their money they fire them." The combination of wage disputes and perceived retaliation fuels a sense of unease about how staff are treated and whether employees can rely on the organization to act in good faith. A few comments go further to condemn the facility's handling of payroll checks and holiday compensation, describing paper checks as invalid and suggesting that DOL and health department involvement occurred.

There are equally strong negative views about care quality and safety. One reviewer bluntly says, "Do not bring your loved ones here if you care about them," and another claims the place is a "horrible place" where residents are neglected or harmed. A claim about moldy food in the kitchen and the use of paper checks points to broader concerns about basic operations and food safety, while another reviewer reports that patients with complex needs - such as those requiring two aides - are not always treated with appropriate respect or consistency. Several comments mention keeping residents with Covid-19 in isolation in the same hall and describe limited equipment, which heightens concerns about safety and infection control. A particularly troubling account describes a rehab program that felt more like a disheartening check-box exercise than an effective recovery pathway, culminating in a belief that the facility is focused on revenue rather than genuinely helping patients regain independence.

Interwoven with the criticisms are stories of positive experiences that reflect a different reality for some residents and staff. A number of reviewers describe the facility as a good or even excellent place to live or work. Phrases such as "Great assisted place to live," "Wonderful place to work or live," and "Very happy and uplifting place. Staff is great and so is administration" celebrate clean facilities, supportive staff, and a general sense of community. Some commenters emphasize the breadth of offerings - long-term care, independent living, and a welcoming environment - that can make Methodist Village appealing to families seeking a full continuum of care. The sentiment "The best such place I've ever seen" hints at the potential for a genuinely high-quality experience when the right staff are present and conditions are favorable. The line "Very nice home for elderly. Nice personnel. Would love to be there when it's my time" further illustrates that, for some, the environment is comforting and suitable for aging relatives.

The reviews also reveal tensions around staffing practices and policy enforcement that affect day-to-day life. One account notes that CNAs can be pulled from one hall to another "forcibly," in conflict with stated family policies, and that such relocations occur even as residents with high caregiving needs - who require two aides - face inconsistent support. Some reviewers describe a "factory atmosphere" that prioritizes throughput over individualized attention, while others point to limited equipment and a sense that staffing shortages are not being adequately addressed. There are calls for more consistent care, better adherence to hiring protocols, and a respectful, resident-centered approach that honors residents' preferences, such as keeping a favored CNA with them. These concerns collectively suggest a gap between the aspirational values of care and the on-the-ground realities that families experience.

In sum, the sentiment about Methodist Village and Methodist Health and Rehab is deeply mixed. For every story of compassionate care and a warm, supportive environment, there is a parallel account of understaffing, pay disputes, and concerns about rehabilitation quality and safety. Prospective families and residents are left weighing the undeniable moments of kindness and the potential for a strong, well-rounded living environment against serious concerns about staffing, administration, and operational practices. Anyone considering care at this facility would be wise to conduct thorough, first-hand inquiries: request tours, talk to current residents and families, review the latest staffing levels and payroll practices, and closely assess the rehab program's approach to helping patients regain independence. Only with careful due diligence can a balanced, informed decision be reached about whether this is the right fit.

Physicians

• Eastside Gyn (0.6 miles)
• Mercy Clinic General Surgery - 7001 Rogers Avenue (0.7 miles)
• Andre' Jozef Nolewajka, MD (0.7 miles)
• Eastside OB/GYN (0.7 miles)
• Advanced Interventional Pain & Diagnostics (0.8 miles)
• Eastside Florist (0.9 miles)
• Pediatrician's Office (1.1 miles)

Hospitals

• St Edward Mercy Health System (0.7 miles)
• St Edward Mercy Medical Center (0.8 miles)
• Baptist Health Foot And Ankle Clinicfort Smith Fort Smith (1.4 miles)
• The Women's Center (4 miles)
• Samir Patel, MD (4.1 miles)

Cafes

• Panera Bread (0.7 miles)
• Starbucks (1 miles)
• Dewey's Cafe (2.9 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.8 miles)
• Olive Garden (0.8 miles)
• Chick-Fil-A (0.8 miles)
• Braum's (0.8 miles)
• Freddy's Frozen Custard & Steakburgers (0.9 miles)
• Chili's Grill & Bar (0.9 miles)
• IHOP (0.9 miles)

Pharmacies

• Harp's Food Stores (1 miles)
• Walmart Pharmacy (1.1 miles)
• MediSav Homecare Pharmacy (1.4 miles)
• Walmart Pharmacy (1.7 miles)
• Coleman Pharmacy (3 miles)
• Midland Drug (3.2 miles)
• Care Script (3.8 miles)

Places of Worship

• Rock Church Of Fort Smith (2.4 miles)
• Southern Baptist Convention (2.6 miles)

Transportation

• U-Haul Neighborhood Dealer (4.1 miles)